Total 53 Customer Service job vacancies in Coventry, CV2 2TE

Responsible for booking appointments Admit and Discharge clinics Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures. Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users. Deal with incoming and outgoing post For further details of the role please see the attached job description

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias. We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventrys young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives. Our Values In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are: Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. Value and respect: We put diversity and inclusion at the heart of all we do. What is the job role? Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where youll play a central role in enhancing the services and support we provide. As a Service Development Co-ordinator, youll coordinate and support various initiatives within our Children Residential ServicesWorkforce Development. Your key responsibilities will include: Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy. Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care. Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services. Developing and standardising policies, processes, and residential projects to ensure consistent best practices. Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). Who are we looking for? We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have: A Degree or equivalent qualifications and/or significant work experience. Strong knowledge of relevant legislation, including Childrens Home Regulations (2015), Ofsted Inspection Framework, and Childrens Homes Quality Standards. Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities. Proficiency in gathering and analysing information from varied sources to measure performance effectively. Experience in financial analysis and the ability to provide insights into financial impacts of decisions. Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases. Effective communication skills and the ability to present to various stakeholders. Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges. The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team.So we would encourage applications from this demographic along withapplicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity. For an informal conversation about the role please contact:residentialchildrensservices@coventry.gov.uk If you need help or support to complete your application, please visit ouraccessibility pageto see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria: Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. Interview date(s): Week commencing 25th November 2024. About Coventry Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Job Advertisement: Community Psychiatric Nurse (CPN)
Location: Warwickshire
Contract Type: Temporary (NHS)
Hours: Full-time, Monday to Friday, 9 AM to 5 PM

Service Care Solutions is currently recruiting for a Community Psychiatric Nurse (CPN) to join a multi-disciplinary Age Independent Memory Assessment Service within the NHS in Warwickshire.

Role Overview:
The post holder will play a crucial role in providing assessment and diagnosis for individuals experiencing cognitive decline. This service aims to determine the appropriate interventions while adhering to the principles of the "Living Well with Dementia" strategy in the least restrictive environment.

Key Responsibilities:
The successful candidate will be responsible for delivering a range of interventions in accordance with operational policy, including but not limited to:

• Memory Assessment: Conduct comprehensive assessments to evaluate cognitive function and memory.
• Timely Diagnosis: Ensure prompt diagnosis of cognitive impairments to facilitate early intervention.
• Pharmacological Treatment: Administer and monitor pharmacological therapies as indicated by assessments.
• Post-Diagnosis Support/Signposting: Provide ongoing support and guidance to patients and their families following diagnosis, connecting them to relevant services and resources.
• Monitoring/Review: Regularly review patient progress and adapt care plans as necessary to meet changing needs.

Qualifications and Skills:

• Valid registration as a nurse with the NMC
• Previous experience in mental health nursing, preferably within memory assessment or dementia care
• Strong communication and interpersonal skills
• Ability to work effectively in a multi-disciplinary team

Application Process:
If you are passionate about supporting individuals with cognitive decline and have the relevant experience, we encourage you to apply for this rewarding opportunity.
For further details or to submit your application, please contact us at Service Care Solutions.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

We are looking to recruit a site services officer to support our site teams across the trust.This role plays a crucial part in the smooth running of our schools. Under the day-to-day supervision of the Senior SSO and under the direction of the MAT Facilities Manager and schools SLT you will support the site team in the provision of all site service activities during the week and the weekdays as cover.
This includes janitorial, cleaning, maintenance, and monitoring duties and ensuring the site is safe, well-maintained, attractive, and a suitable environment for the educational and community activities taking place on-site and across other schools in the MAT as required.

We are looking for an experienced, highly motivated Midwife to lead on our birth centre and be an advocate for midwifery led care within UHCW.

The post holder will be passionate, accessible and responsive and will be proficient in demonstrating strong leadership skills. You will work collaboratively within the intrapartum areas to facilitate the individual needs of women and their families. The post holder will be required to work closely with the Consultant Midwife, Matrons, Labour Ward Coordinators and Community team.

The post holder will be able to make proactive evidence-based decisions within their scope of professional practice.

You will be expected to lead a team, organise and achieve outlined objectives and goals set within the UHCW vision.

Within the management role you will be required to manage a roster, budget, sickness, appraisals and quality improvement projects.

The Ward Manager post will focus on the day-to-day operational management and leadership for the staff and services provided on the Birth Centre and demonstrate professional expertise supporting MLU care within labour ward if required and for births agreed outside of guidance. The postholder will be expected to maintain clinical expertise, undertaking Band 7 duties in line with the needs of the service and be required to work clinical as required.

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, and performance targets, acting within local, Trust and statutory guidelines and policies at all times.

Highly developed communication skills enabling maintenance of high-quality service and ensuring timely management and resolution of unexpected events and situations. Undertake bleep-holder and on call responsibilities for the maternity unit on a regular basis.

A knowledgeable leader and resource for staff, advising on national, local and Trust policy and procedures/guidelines, ensuring that clinical governance is embedded in practice. Will support staff and users in service and policy development within a defined area/specialty.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes.
• Responsible for interdepartmental/organisational activities including HR; budget management; complaints.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures.
• Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available.
• Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Ensure an effective learning environment for both students and qualified staff.
• To participate in clinical incident reporting, investigation and clinical audit.
• Will promote positive interpersonal relationships and be confident in challenging poor clinical practice or poor attitude.
• Responsible for interdepartmental/ organisational activities including sickness and absence management, completing appraisals and answering complaints in accordance with expected target times.
• To participate in the on-call rota within the unit to maintain safe staffing.

For further details please see the attached job description.


This advert closes on Thursday 14 Nov 2024

Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a seamless high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk’s core operating hours, including extending operating hours and out of hours are covered, and also train and support users in the use of Trust systems and ICT skills to enable them to be proficient in their job roles. The role is office based.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

(1) Assist in the support of corporate computer systems covering routine housekeeping/ maintenance tasks, configuration management, incident management, change management and problem management. Enrol users on corporate systems, as directed, fully testing functionality prior to release.



(2) Assist in problem determination and resolution on ICT equipment and services, liaising with Second Line/Third Line technical teams as well as other ICT teams and other internal and external parties as necessary to rectify such faults.



(3) Provide First Line technical and user support for all Trust-wide systems and use remote support tools as appropriate to troubleshoot, resolve faults, and assist users with any queries.



(4) Provide support for the implementation of all new systems ensuring a consistent standard of service delivery, First Line technical support, user support and training assistance.



(5) Ensure all service requests (via telephone, voicemail, email, forms) are dealt with efficiently, logged in a timely manner with the appropriate category, priority and assignment, and annotated with a comprehensive description of the problem in accordance with the documented Service Desk procedures.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

(6) Ensure all service requests are monitored, logged and updated, and that progress is chased to ensure all work is completed within agreed service levels. Ensure that users are kept informed and any outstanding service requests are escalated to the relevant line manager.



(7) Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely manner.



(8) Use the ITSM as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.



(9) Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained with users, notifying them of changes that affect the operation of supported systems.



(10) Understand the operation of all supported systems such that effective support can be given to users in line with the requirements of the National Service Desk criteria.



(11) Participate in a rota to ensure the full cover of the Service Desk, both in providing hours which will include extended hours, unsocial/out of hours support, as required.



(12) Handle all communications to the Service Desk efficiently, courteously and in a professional manner providing each user with a call reference number and any other relevant information.



(13) Assist in the operation of networked computer systems including system shutdown and startup procedures.



(14) Assist in the installation, configuration, commissioning, testing and troubleshooting of ‘desktop’ end-user Information & Communications Technology (ICT) equipment.



(15) Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.



(16) Participate in developing documentation for ICT policies, procedures and system configurations, documenting all project work to departmental standards.



(17) Ensure ICT equipment conforms to the appropriate safety standards.



(18) To be able to work independently, guided by standard operating procedures with minimum supervision and be proficient in word processing, spreadsheets and databases.



(19) Participate in the training of fellow members of staff and students and new starters within the Service Desk in the use of ICT equipment and application software, as required.



(20) Participate in appropriate training and development activities.



(21) Participate in yearly appraisals in order to set and achieve objectives and personal development plans.



(22) Participate in giving presentations of systems to users and other interested parties as required.



(23) Keep abreast of current developments within the IT industry.



(24) Deal with all related administration duties as deemed appropriate to the nature and grade of the post, ensuring that all documentation is accurate.



(25) Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by UHCW NHS Trust.



(26) Undertake other tasks commensurate with this grade and nature of the post as allocated by the Supervisor or Manager.

For further details please see the attached job description.


This advert closes on Thursday 14 Nov 2024

We are looking for an experienced GP receptionist / administrator with excellent computer skills, EMIS and Docman experience with further training and development opportunities available for the right candidate. The successful candidate will have the following roles and responsibilities: Reception duties Docman scanning and document workflow Hospital referrals New patient registrations Online services Meeting coordination and minute taking Compliance support

(6)Ensure all service requests are monitored, logged and updated, and that progress is chased to ensure all work is completed within agreed service levels. Ensure that users are kept informed and any outstanding service requests are escalated to the relevant line manager. (7)Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely manner. (8)Use the ITSM as the Trusts ICT asset management system, and to use the system for the production of management reports, as required. (9)Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained with users, notifying them of changes that affect the operation of supported systems. (10)Understand the operation of all supported systems such that effective support can be given to users in line with the requirements of the National Service Desk criteria. (11)Participate in a rota to ensure the full cover of the Service Desk, both in providing hours which will include extended hours, unsocial/out of hours support, as required. (12)Handle all communications to the Service Desk efficiently, courteously and in a professional manner providing each user with a call reference number and any other relevant information. (13)Assist in the operation of networked computer systems including system shutdown and startup procedures. (14)Assist in the installation, configuration, commissioning, testing and troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment. (15)Be conversant with the principles, configuration and use of the Trusts standard computer operating systems, such as Microsoft Windows and UNIX technologies. (16)Participate in developing documentation for ICT policies, procedures and system configurations, documenting all project work to departmental standards. (17)Ensure ICT equipment conforms to the appropriate safety standards. (18)To be able to work independently, guided by standard operating procedures with minimum supervision and be proficient in word processing, spreadsheets and databases. (19)Participate in the training of fellow members of staff and students and new starters within the Service Desk in the use of ICT equipment and application software, as required. (20)Participate in appropriate training and development activities. (21)Participate in yearly appraisals in order to set and achieve objectives and personal development plans. (22)Participate in giving presentations of systems to users and other interested parties as required. (23)Keep abreast of current developments within the IT industry. (24)Deal with all related administration duties as deemed appropriate to the nature and grade of the post, ensuring that all documentation is accurate. (25)Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by UHCW NHS Trust. (26)Undertake other tasks commensurate with this grade and nature of the post as allocated by the Supervisor or Manager. For further details please see the attached job description.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

This will be an exciting opportunity to become a Health Care Assistant apprentice.

You will be completing a level 3 Lead Adult Care Worker apprenticeship.

This is an 18 months fixed term contract, whilst studying.

Starting salary national minimum wage for your age.

To be eligible to apply for this :

You must have lived in the UK for a minimum of 3 years.

You must have an appropriate visa or permit.

You must have GCSE Maths and/or English grade C or abovelevel 9 - 4 or equivalent.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Wednesday 13 Nov 2024

Housing Officer
Coventry / Northampton
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in the Midlands. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Coventry and Northampton.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We currently have 5 well-established Children's Residential Homes within the city and a forward-thinking vision to open additional homes enabling Coventry’s young people to stay closer to their family, friends, and community. Children in our care come from a variety of backgrounds and in order to deliver the best possible care it is vital that we have a workforce that represents and understands their unique experiences and perspectives.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Are you passionate about supporting children and young people in residential care and committed to driving positive change? Join our team as a Service Development Co-ordinator where you’ll play a central role in enhancing the services and support we provide.

As a Service Development Co-ordinator, you’ll coordinate and support various initiatives within our Children Residential Services Workforce Development. Your key responsibilities will include:

• Collaborating across the team to lead and advance service improvements that align with our strategy, meet regulatory standards, and support the implementation of the Social Care Academy.
• Driving change and supporting continuous improvement to achieve performance goals, ensuring better outcomes for children in our care.
• Promoting and facilitating consultations with children and young people residing in our residential homes to ensure their voices are heard and reflected in our services.
• Developing and standardising policies, processes, and residential projects to ensure consistent best practices.
• Researching and integrating insights from external sources, including other residential services, to inspire future service enhancements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for an individual who brings a commitment to inclusivity and understanding of diverse backgrounds and perspectives. To succeed in this role, you should have:

• A Degree or equivalent qualifications and/or significant work experience.
• Strong knowledge of relevant legislation, including Children’s Home Regulations (2015), Ofsted Inspection Framework, and Children’s Homes Quality Standards.
• Understanding of the agenda for children and families and familiarity with policies surrounding equal opportunities.
• Proficiency in gathering and analysing information from varied sources to measure performance effectively.
• Experience in financial analysis and the ability to provide insights into financial impacts of decisions.
• Strong IT skills to support monitoring and evaluating services, alongside experience in creating reports, presentations, and using tools like spreadsheets and databases.
• Effective communication skills and the ability to present to various stakeholders.

Our ideal candidate will also bring personal initiative, adaptability, and the ability to work independently to respond to unforeseen challenges.

The children and young people we support come from varied backgrounds, and to provide the best possible care, we are dedicated to building a diverse and inclusive team that reflects and appreciates their unique experiences. Currently, men, especially from ethnic minority backgrounds, are under-represented within our middle-management team. So we would encourage applications from this demographic along with applicants from all genders and backgrounds, to join us to support young people with respect, empathy, and inclusivity.

For an informal conversation about the role please contact: residentialchildrensservices@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Week commencing 25th November 2024.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme