Total 6,917 Customer Service job vacancies in City of London, London, SE1 3QX

Job Description

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. 

Responsibilities

•This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.

•Manage activities, requests, and inquiries for support and information thru various case management tools which includes but is not limited to emails, chat, calls, etc.

•Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.

•Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

•Deliver consistent high-quality work to ensure an excellent client experience.

•Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

•Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery.

•Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team members.

•Participate in regular team meetings to share insights, discuss challenges, and contribute to team strategies.

•Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and other data repositories.

•Build and enhance positive working relationships with internal and external stakeholders.

•Contribute to team efforts by accomplishing related tasks as needed.

•Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

•Demonstrate flexibility in schedule changes - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MAJOR DUTIES

• Assists in the maintenance and construction of graded and paved trails, trail drainage, trail bridges, and guard rails.
• Assist in the installation, repair, and replacement of water diversion bars, cribbing and retainer walls. Removes windfalls, rockslides, surface outcroppings and debris from trails.
• Builds up tread surfaces in eroded areas. Installs steppingstones at creek crossings where bridges cannot be constructed.
• Will perform other duties such as routine painting, carpentry, janitorial, cleaning, trash pickup, ground keeping, digging, raking, or sweeping, assisting in transporting camp and work supplies and construction materials.

This is an open continuous vacancy announcement. Applicants will be referred periodically throughout the announcement period. Final application disposition will be completed once all positions have been filled or the announcement reaches the end of the open period stated in the announcement. The first cut-off date is 11:59 pm (est), (12-13-24).

Initial consideration will be given to candidates whose applications have been received before the first cut-off date. Qualification requirements must be met for those applications submitted by the first cut-off date.

Area Information:
Ozark National Scenic Riverways (U.S. National Park Service) Government housing is not available. Hiring Contact: William Terry, william_terry@nps.gov
Tallgrass Prairie National Preserve (U.S. National Park Service) Government Housing is not available. Hiring Contact: Skip Willoughby, skip_willoughby@nps.gov

• Provides laboring assistance to maintain buildings, grounds, roads, trails, etc.
• Operates equipment such lawn mowers, portable snow blowers, and all types of hand tools such as shovel, rake, lawn edging equipment, etc.
• Loads and unloads supplies and materials from trucks, trailers, dollies, etc. Moves furniture, removes an sets signs, paints picnic tables and signs, rakes and waters lawns, trims trees and shrubbery, picks up litter, cleans fire pits.
• Digs ditches and trenches with pick and shovel where soil is hard and compact and must grade or slope; occasionally breaks up pavement, soil, or concrete; mixes and pours concrete, asphalt, and hot/cold mix; fills and level holes in damaged roads.
• Moves heavily loaded wheelbarrows and hand trucks; uses heavy type power mowers. Cuts trees with axe or chainsaw, stacks heavy logs, lumber and sacks of cement.
• Performs janitorial duties for buildings in the absence of janitor and as back-up support.

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
LARGE BUSINESS AND INTERNATIONAL OFFICE OF PROGRAM AND BUSINESS SOLUTIONS/ OFFICE OF COMMUNICATION

The following are the duties of this position at the full working level.

• Advises managers and executives in critical, sensitive or confidential matters, including personnel matters and is proactive in anticipating needs and trends. Consults with senior management and executives within the business function, and at higher levels within the agency on critical organizational and management issues.
• Guides the practice areas in planning, organizing, and/or leading all phases of multifunctional efforts to evaluate plans and proposals for projects involving broad areas of work processes, operational practices, and integration between various functional areas. Projects and studies involve providing technical expertise, directing the analysis and evaluation of plans and proposals for projects, providing implementation support, assessing accomplishment of program and management goals and objectives, and prescribing or formulating new or revised policy.
• Counsels management in assessing impact of new or modified program requirements. Identifies resources required to support varied levels of program operations. Identifies trends and anticipates any adverse impact on budget and/or work plans. Develops innovative solutions, documents findings and conclusions, and makes presentations.

WHAT IS THE TAS - TAXPAYER ADVOCATE SERVICE
DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Operations Support

The following are the duties of this position at the full working level.

• Plans, performs, and/or coordinates the most significant types of managerial assignments encompassing the entire program and functional areas of the Division Commissioner, often crossing into other Division Commissioner areas and crossing other agency lines.
• Implements the Division Commissioner's administrative and management decisions and assures accomplishment of the desired result.
• Negotiates on policy matters involving multi-organizational, functional, and operational areas and assures understanding and consideration of the Division Commissioner's policies and views.
• Represents the Division Commissioner in contacts with Department of Treasury and IRS officials, representatives of other agencies and non-government organizations, and various committees and task forces as needed. When delegated authority, commits programs and functions under the purview of the Division Commissioner to a particular course of action. In all such assignments, the views and position of the Division Commissioner are effectively presented with results that are generally acceptable, thus minimizing the need for others to consult with the Division Commissioner with respect to such matters.
• Independently or as a leader of an ad hoc group, undertakes special studies and investigations and analyzes technical, operational, and administrative problems which exist or may arise in one or more offices or programs.

As a Director of Communication and Outreach, AD-0301-00 (Senior Manager), you will be responsible for:

• Driving the overall vision, strategy, and execution of FSA’s communication and outreach plan.
• As a recognized expert, providing leadership in the evaluation, assessment and improvement of programs and management systems by applying a wide range of qualitative and quantitative techniques.
• Providing program oversight and guidance that addresses modern communication practices and management approaches, drawing heavily upon best practices from the private sector and other Federal agencies.
• Planning, developing, directing, and managing the communication and outreach strategy and team to meet FSA strategic goals.
• Recommending the appropriate customer centric solutions to support the policies and directives issued by the Department of Education, Federal Student Aid (FSA), and the Intermediate of Chief Operations Office.

Being a Customer Experience Strategist makes you a valuable member of the Office of Innovation. You will oversee the planning, coordination, development, and completion of complex and varied projects to extract, transform, and load data into relational and non-relational data stores. Typical assignments include:

• Incorporates modern techniques and methods to present information and material to target audiences.
• Develops mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through innovative methods.
• Demonstrated the ability to effectively outline and identify business workflows and requirements.
• Work with stakeholders across organizations, functions, and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Defines the overall goals and objectives of the user experience function or specific issues by meeting with OIG leadership.
• Provides input and recommendations to the development or changes on human centered design information for technical and operational feasibility and adherence with project objectives.
• Recommends actions on projects or broad, agency-wide strategic initiatives.
• Establishes a system to review, control and report on user experience development status.
• Designs and undertakes complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds.
• Defines the overall goals and objectives of the customer experience function or specific issues by meeting with stakeholders.
• Works with customers to evaluate their mission requirements, identify the target audience, and define objectives/goals of the requested project, business flow or requirements where these may not have been identified.
• Documents, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos, experiences, and exhibits.
• Prepares reports summarizing proposed long- and short- term organizational customer experience goals.
• Communicates ideas, research, concepts, methods, analyses, evaluations, and makes recommendations in a logical and convincing manner.
• Facilitates regular discussions with customers to gather requirements, assess user experiences, and plan future work.
• Actively participates and plans meetings with customers focused on identifying workflows, requirements, problems and resolving issues.

This position will be located in the Midwest Region which encompasses the following states: Illinois, Indiana, Iowa, Michigan, Missouri, Ohio, or Wisconsin. Salary will be based upon duty station and locality pay once selected. The salary above reflects the Rest of US (RUS) pay scale. Locality tables may be found at: 2024 Pay Tables. If selected, you may be placed at a regional office, field office, current duty station, or other DOI-owned or leased worksite at management's discretion. Additional questions regarding placement should be reserved for the interview process.

As a Public Affairs Specialist your duties will include but are not limited to the following:

• Support the Region's efforts to create an accessible and inclusive information and communication technology environment for all audiences in accordance with Section 508 of the Rehabilitation Act to include providing training and/or advising others on Section 508 requirements.
• Develop and execute communication plans by considering such items as specific topics or aspects to emphasize, the most effective media to use in communicating with intended audiences, and the kind of information various groups want or need.
• Create and manage content across various digital platforms to effectively convey information concerning complex and controversial mission-critical programs and functions.
• Author and produce a wide variety of media advisories, news releases, official statements and other related materials concerning assigned program areas.
• Establish and maintain effective working relationships with a variety of individuals.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THETAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The Senior Management Support Officer, serves as confidential assistant to the DPE Vice President (VP) and Deputy Vice President(s) (DVPs) performing a variety of confidential and special assignments, which may require considerable research and contact work to include:

• Provides substantial administrative support to the VP and DVPs, including serving as back-up timekeeper, answering the phone, filing and task management. Drafts correspondence, proofreads and prepares research reports and analyses, memoranda, charts and other material; receives and helps coordinate responses to requests for information and materials concerning DPE initiatives; prepares correspondence and memos for the VP's and DVP's signatures.
• Assists in preparation and tracking of the Departments' budget. Assists with the preparation of periodic reports for on the status of expenditures and budget-related matters.
• Attends and records the minutes of meetings. Follows up to ensure that commitments made at the meetings and conferences are addressed.
• Plans and organizes events, organizes prepares complex travel itineraries, assisting in the overall travel preparation process for VPs and DVPs.
• Manages the VP's and DVP's calendars, including monitoring meeting schedules, ensuring logistics of meetings and greeting visitors, reserving space, setting the time to accommodate all, transmitting the agenda and background materials to participants, advising them of topics to be discussed.
• Interacts with members of the staff, organization, and individuals outside of the corporation ranging from other government agencies, U.S. and Foreign Dignitaries to the general public.
• Supports country teams in the development and implementation of Threshold Programs. Provides technical and logistical support for team meetings, country missions, management reviews, and special events, working with other MCC divisions or country counterparts as needed.
• Compiles complex and highly technical information from country teams to prepare timelines, implementation plans, budgets, reports, and narrative and statistical materials needed for on-going division planning and program monitoring and evaluation.
• Drafts briefing papers, talking points, and background materials on threshold countries and current and closed Threshold Program for MCC's senior management, Board of Directors, and other USG agencies.
• Contributes to MCC knowledge management and sharing by designing, developing and implementing systems (and databases) to organize, consolidate and share data used routinely to fulfill internal as well as external reporting requirements and maintains a library of documents specific to country projects.
• Performs other related duties as assigned.

The incumbent of this position serves as a Branch Chief responsible for the supervision and management of the National Office Branch of the Office of the Division Counsel/Associate Chief Counsel (Criminal Tax) (DC/ACC) providing legal counsel to IRS, Criminal Investigation (Cl). The Branch provides all necessary legal services in connection with formulating and implementing legal positions and policies broadly impacting the criminal tax function; reviews significant or sensitive legal cases and grand jury matters centralized in the National Office and prepares legal opinions on significant criminal tax issues received by the DC/ACC; reviews and prepares a variety of criminal tax work products such as search warrants, undercover requests, responses to congressional correspondence, analysis of legislative matters and manual revisions; reviews criminal tax appellate matters and makes appropriate recommendations for appeal to the Department of Justice; reviews and analyzes forfeiture matters as well as cases involving money laundering and Title 31 violations; provides formal and informal advisory opinions and other assistance to officials of Cl with respect to criminal tax matters; coordinates with other Division Counsel on matters (such as proposed civil liability actions, Freedom of Information Act, Privacy Act, and discovery proceedings) relating to particular criminal tax cases; reviews proposed prosecution cases declined by the Department of Justice.

As a Supervisory General Attorney (Tax)-Branch Chief, you will:

• Act as a legal consultant to (CI) on some of the most difficult, important, and complex professional and legal matters arising in the administration of the Internal Revenue laws.
• Direct exhaustive and detailed research on some of the most complicated legal problems within Cl's program areas and direct the preparation of recommendations as to the position to be taken by the DC/ACC and Cl in connection with these matters.
• Prepare or substantively review proposed memoranda on various legal and administrative matters for submission to the DC/ACC, the Deputies Chief Counsel or the Chief Counsel for final approval.
• Direct the participation by the Branch in conferences with representatives of other interested offices concerning projects.
• Examine all matters assigned to the Branch and assigns to each Branch employee work appropriate to his/her grade and experience level.
• Provide coordination, control and direction of criminal tax activities to ensure that specific Chief Counsel criminal tax objectives, policies and programs are implemented effectively and efficiently.

• The duties may include, but are not limited to:
• Directs and coordinates the preparation of top-level briefing papers and Congressional information on behalf of the Office of the Administrator.
• Sets and adjusts short-term priorities and prepares schedules for completion of mission-critical work.
• Analyzes and takes action to address urgent problems and issues and recommends courses of action to resolve them.
• Exercises delegated authority to plan, schedule and carry out major projects concerned with the implementation, analysis and evaluation of programs for the unit's effectiveness.
• Develops performance standards to improve production and quality of the work directed.
• Plans, organizes and directs FAS program area work and accepts and implements recommendations where the proposals involve substantial agency resources, require changes in established procedures or conflict with the desires of the activity managed.
• Provides authoritative technical advice and consultation on policy guidance to FAS officials concerning the complex, sensitive, controversial and timely issues that must be addressed by the Agency.
• Initiates and directs the preparation, issuance and interpretation of procedural rules guidelines and policies.