Total 6,936 Customer Service job vacancies in City of London, London, EC2M 2AU

The selectee will serve as a Supervisory Statistician in the Office of Human Resources, Workforce Planning Division. Typical work assignments include:

• Planning, organizing, directing, and executing complex quantitative studies and statistical analysis programs to support workforce planning for the Secret Service.
• Preparing and reviewing comprehensive recommendations on the development and/or modification of Secret Service policies and procedures that enhance operational efficiency and effectiveness of the workforce.
• Planning, developing, and implementing operational and strategic human capital plans.
• Planning, controlling, directing, and coordinating the work of subordinate supervisors and professional, administrative, and administrative support personnel.

Apply for this exciting opportunity to impact the Secret Service mission by managing the workforce strategic planning process, establishing policy and vision for the Secret Service related to mission critical workforce modeling, workforce efficiencies, manpower programs and staffing allocations. This Supervisory Statistician position starts at a salary of $163,964.00, GS-15 step 1, with promotion potential to $191,900.00, GS-15 step 10.

Starting at $163,964 Per Year (GS 15)

The AMSA performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinics. The Advanced MSA demonstrates strong communication and customer services skills and works closely with all staff members performing the administrative duties essential to support the timely care of patients and support of the service/unit goals.

Work Schedule: Monday-Friday, 0800-1630
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant/53181-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $57,501 Per Year (GS 6)

Job Title - Housing Officer
Location - London SE1
Contract - Temp
Hours - 37
Salary - PAYE - 20.88 - LTD - 24.93
Role summary -
As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services. The position offers a blend of in-office and remote working, with flexible, hybrid arrangements.
Key Responsibilities:

• Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
• Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
• Ensuring timely action on fire risk assessments and managing void properties.
• Liaising with community safety teams to address concerns and lead on tenancy enforcement.
• Conducting tenancy visits and managing repairs or safeguarding issues.
• Maintaining accurate records and contributing to continuous improvement of service delivery.
• Participating in a paid emergency duty rota (one week every 8-10 weeks).

Candidate Profile:

• A relevant housing qualification or significant experience in housing management is desirable.
• Ability to work in a fast-paced, changing environment and manage multiple priorities.
• Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
• A valid driver's license and access to a vehicle are essential for this role.
• Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Income Officer
Location: London SE1
Salary: Circa £37,000 per annum
Contract: Permanent
Are you passionate about delivering excellent customer service and making a difference in the housing sector?
We are recruiting for an Income Customer Service Officer to join a housing provider. This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation.
About the Role
You will play a key part in managing rent accounts and housing-related debts. Your responsibilities will include:

• Proactively managing rent arrears in line with policies and procedures.
• Negotiating repayment agreements and taking corrective actions when agreements are not upheld.
• Supporting residents by referring them to welfare benefit and debt support services to maximize income.
• Preparing cases for court proceedings and representing the organisation in hearings when necessary.
• Identifying and supporting vulnerable residents through appropriate referrals.

About You
To succeed in this role, you will need:

• Knowledge of housing law, debt recovery, and welfare benefits.
• Experience in credit control or income collection within a customer service setting.
• A self-motivated approach with excellent organizational skills.
• Proven experience presenting cases in court and understanding of legal remedies.
• A commitment to delivering high-quality services to residents and stakeholders.

Why Join Us?
This organisation is committed to providing safe and affordable homes, alongside dependable local services. By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives.
How to Apply:

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Your new company:

You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where everyone can achieve.

Your new role:

This role will consist of supporting adults with learning disabilities, autism or mental illness. You will be involved in the daily living of the individuals, providing personal care when necessary. A large part of the role is providing individuals with access to the community to participate in leisure activities and appointments. In this role, you have a real chance to have a positive impact on people's lives, promoting independence and improving standard of living. Shift patterns are days only and long days from 8am-8:30pm.

What you will need to succeed:

Experience in the social care sector is not essential for this role as you will be provided with training and a buddy to complete an induction. You must be committed to completing this training and any further training that may be required. Through this, you will be supported to gain qualifications and experience that will assist you in creating a career in social care. It is important that you are friendly and approachable, making it easy to communicate with both those you are caring for and your team. Due to the need for providing access to the community and transporting individuals, driving is essential for this role.

What you will get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/ additional charges
• A friendly, supportive office team is available 24/7 with our on-call system.
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now:

If you are currently working in the social care sector and are looking for a change or are brand new to the sector and looking to start your career, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advert

About you

As Finance Assistant, you will ensure the delivery and continued development of consistently high quality, cost-effective and
responsive services, grounded in Pact’s charitable mission, vision and values.

You will be responsible for Pact’s purchase ledger, sales ledger, credit card management and maintaining the staff expenses app
“WebExpenses”.

As Finance Officer, you will ensure the delivery and continued development of high quality, cost-effective and responsive
services, grounded in Pact’s charitable mission, vision and values.

The Finance Officer will assist with maintaining Pact’s finances and developing Pact’s financial systems. The post holder will
work closely with Pact’s budget holders as well as external stakeholders including customers, suppliers and banks.

You will contribute to the aim of the Finance Team to provide a 5-star service.




What we offer:




Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye
care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to
further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be
supported by a friendly and enthusiastic team.




How to apply:




If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button.




* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.




rozanna.piddington@prisonadvice.org.ukOther information:




Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to
post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note
that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. We
will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas for
a period of over 12 months (in the past 10 years while aged 18 or over).

To provide expert, care of a high standard to critically ill and stable babies and their parents/carers within the King's College Hospital. To take direct managerial responsibility for the clinical area in the absence of senior sister or as delegated by the Senior Nurse. To assist in the leadership and development of an identified group of nurses within the Unit. To act as a clinical resource and link nurse within the Unit and across the Care Group as necessary. To act as a positive role model to junior staff members.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Man the front desk and provide excellent customer service to patients and visitors in the practice Complete patient tasks by arranging follow-up appointments and sorting referrals Signpost patients to the correct service Manage the generic practice email and sort queries appropriately Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Complete opening and closing procedures in accordance with the duty rota

Clinical Practice To practice within the NMC Code of Professional Conduct and adhere to this at all times To promote childrens well-being and safeguard them from potential or actual harm To assess, plan and evaluate individualised programmes of care to children and young people in partnership with the patient, their carers and the multi-disciplinary team using a family centred approach to care. To support and assist in the health education of patients and their families To ensure care is delivered in accordance with latest evidence based practice guidelines To ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals Recognise the significance of observations made, and use them to develop and initiate nursing assessments and devise a plan of care To ensure that patients and parents/carers are informed as appropriate and consent is obtained according to current policy To maintain up to date and comprehensive records of care in accordance with NMC, Trust and legal requirements To maintain patient confidentiality at all times To practice within the Unit philosophy To support junior colleagues, students, and visitors to the department Education and Research To assist in the teaching and practice development of junior colleagues and students To demonstrate the use of information and research findings to support and promote evidence based practice within the clinical area To participate in research and audit within the unit To assist in setting up protocols and guidelines to enhance best practice To assist in auditing of these protocols and guidelines To participate in Trust and Care Group initiatives to develop nursing practice. Management To manage an agreed workload with support from colleagues and senior staff as appropriate To ensure that all Trust and local policies, protocols and procedures are adhered to by colleagues as appropriate To work within and support the multi-disciplinary team To maintain effective communication and professional relationships with all areas within the Care Group and with associated clinical areas within the Trust To participate with the monitoring of standards of hygiene and cleanliness on the ward / department and report as appropriate To share knowledge and skills developed with other members of the multi-disciplinary team To participate in reflection & / or Clinical Supervision sessions as provided To observe personal responsibility for resource management To observe a general duty of care for the health, safety and wellbeing of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post Personal Professional Development To achieve a range of clinical competencies as required within the Trust and Care Group To maintain your own personal and professional development in accordance with PREP requirements, attending mandatory study sessions as required To undergo and actively participate in your own performance appraisals To keep up to date with NMC & Trust guidelines and protocols To adhere to the NMC Code of Professional conduct working within and accepting responsibility for maintaining agreed levels of competence. Communication Will be responsible for the provision and receipt of complex, sensitive or contentious information related to patients, patient care, relatives, staff and other multidisciplinary colleagues Provides highly specialised advice concerning the care or treatment of identified groups or categories of patients / clients Communicate effectively and efficiently with all members of the multi-disciplinary team regarding patient care Will communicate with patients and relatives, making reports and liaising, as appropriate, with medical staff and other members of the care team and management Will give and receive day / night reports Acting as team leader / member / coordinator as necessary Report to the Doctor / Senior Sister / Charge Nurse and members of the multidisciplinary team on patients condition, both verbally and in writing as necessary Liaise with inter-hospital departments / personnel Attend and participate in ward meetings and help promote new ideas and methods and assist in their implementation

Service Advisor
Woolwich
Salary: Basic £31,500 - OTE up to £53000
Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 12.30pm (1 in 3, paid as additional hours)
Ref: OC19245

Service Advisor role:
An opportunity has arisen to join us as a service Advisor in Woolwich. The Service Advisor is responsible for every aspect of a customer's aftersales experience. The main purpose of the role is to supervise the team and dealing on a day-to-day basis with customers
This role includes the day-to-day management of the service advisor role. The role is to further the maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade; and have strong communication skills, high attention to detail and good organisational skills.

Company benefits:
* Long service awards - enhanced holiday entitlement
* Discount schemes with popular retailers - helping you save more
* Employee Car Ownership Schemes - for yourself and family
* Employee Assistance programme - your wellbeing is important to us
* Access to private healthcare - we put health prosperity at the forefront
* Pension scheme and life assurance - confidence in your future

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Operational Support Officer

Service care Solution are currently recruiting for an Operational Support Officer in Enfield. This role will start in January 2025.

The Operational Support Officer will be working within the Child Protection, Assessment and Intervention and Specialist Support Services. This is an office based role.

Pay rate - £13.06 PAYE / £16 Umbrella

Main Responsibilities

As an Operational Support Officer you will be responsible for:

• Data entry, supporting social workers
• Minute taking
• Reception cover
• Various administrative duties

Requirements:

• Experience in similar role
• IT literate experience of using Word and Excel
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Operational Support Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.

Location: ClaphamSalary: £37,929 – £38,947 per annum incl. LWAPackage: Excellent employment benefits including generous annual leave, a public sector pension scheme and great opportunities for CPDThe Role
Join the dynamic team at South Bank Colleges as a Inclusion and Support Coordinator. In this role, you will have the chance to actively engage with all members of staff within the college, within all tiers of the structure, making a real impact on the staff and student experience.
You will play a crucial role in supporting South Bank Colleges to achieve organisational goals.
We are looking for a committed individual who has experience to coordinate and lead a team of high performing Learning Support Practitioners (LSP) and actively maintain key working relationships with managers and ensure the effective.
We offer the successful candidate a supportive environment where you will be stretched and challenged throughout your career at South Bank Colleges.
The role is fully on site, 5 days a week, and expectation to travel throughout the week to campuses where the College and Group operate.
Permanent - Full time - 36 hours per week - all year round
Please note: The successful candidates will be subject to an enhanced DBS check.
Outline
Lead and develop a team of LSP professionally in terms of their support practice as well as learning visits, timetabling of support and coordination of support. Work with the Inclusion and Support Administrator to input timetables for support onto student management system e.g. Prosecution.
Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Trade Supervisor

Hertford/Ely

£41,603
- £43,793 per year
40 hours per week

We have an opportunity for a Trade Supervisor to join our team based in Welwyn Garden City. As Trade Supervisor you will cover different sites across the Hertford, Ely and the surrounding areas and your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Trade Supervisor will include:

- Overseeing day to day repairs and voids, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Included in an out of hours rota as supervisor contact a minimum of once every 8 weeks


Skills and experiences:

- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership) or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,603 per annum (rising to £43,793 per annum after 12 months, subject to satisfactory performance


Closing Date: 9 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Proud member of the Disability Confident employer scheme

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme