Total 67 Customer Service job vacancies in Charlotte Amalie, Virgin Islands

As a Park Ranger (Protection), you will perform the following duties:

The individuals selected for these positions will perform a variety of resource and visitor protection duties including but not limited to: enforcement of federal and state laws, regulations, and policies, vehicle and foot patrol, front country patrol, back country and wilderness patrol, emergency response, emergency medical services, search and rescue, visitor stewardship and orientation, wilderness management, boundary enforcement, protection of natural and cultural resources (wildlife, plants, archeological sites, historic building) and wild land fire suppression. Collateral duties may include horse and bicycle patrol.

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE Operations Support, Technology Solutions

The following are the duties of this position at the full working level.

• Plans, organizes, and carries through to completion broad, long-term analytical studies and projects requiring analysis of effectiveness, efficiency, and productivity of substantive, mission-oriented programs.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overview report data to measure effectiveness in meeting baseline or the degree to which program plans and achievements support strategic initiatives. Serves as the process analysis expert for a program or function.
• Develops various techniques and methods to assess costs and benefits of alternative programs and to evaluate the effectiveness of current programs.
• Develops program plans, designs and issues directives and instructions, and develops recommendations to improve the effectiveness of the program segment.
• Reviews and evaluates the effectiveness of operating procedures, work flow, inter-functional coordination, and organization operation through personal observation, conferences, and of status reports and data. Prepares resulting documents from these reviews, reporting on progress towards achievement of program initiatives. Evaluates the implementation of new procedures affecting the program operations and maintains adequate controls to ensure compliance with procedures and deadlines.

WHAT IS THE HEADQUARTERS (HQ)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Chief Operations Officer

The following are the duties of this position at the full working level.

Represents the SCR in contacts with other IRS officials, representatives of other agencies and officials from the private sector regarding cross functional or building/geographic area-wide administrative support matters and initiatives. Provides key linkage/coordination between customers and providers in ensuring cross-functional support activities and initiatives are carried out. Serves as the primary liaison with service providers requiring information about activities impacting multiple functions within a single location.

Serves as the SCR's principal problem solver for identifying, analyzing, and resolving building/geographic area- wide or multi-functional problems and complex issues. Develops new or 'cutting edge' solutions/courses of action that ensure all related issues are identified and effectively integrated across functional lines as appropriate. Ensures that the appropriate senior leadership/managers or other service providers are alerted of any emerging issues, systemic problems, developing trends, etc. As necessary, coordinates with service providers to implement solutions/courses of action.

Assumes a leadership role in coordinating building/geographic area-wide or cross-functional administrative activities and initiatives. Continually studies, analyzes, and anticipates building/geographic area-wide program activities, initiatives, and/or requirements. As needed, coordinates the development of action plans and schedules for initiating multiple cross-functional projects, including projected personnel, equipment, and/or budget requirements. Establishes criteria for measuring degree of project achievement and customer satisfaction. Analyzes plans to ensure consistency with Service goals and policies while meeting customer needs and expectations. Provides briefings and prepares comprehensive reports to keep the SCR, other managers, and NTEU (National Treasury Employees Union) officials apprised of all facets relative to cross-functional program initiatives and projects.

Provides advice and feedback to the SCR on critical, sensitive, or confidential matters relating to cross-functional governance issues. Consults with senior management within the business units serviced, and with staff/management at higher levels on critical organizational and management issues impacted by administrative support activities. Works directly with executives, managers, service providers, and NTEU officials to ensure issues impacting on multiple functions are identified and resolved in a timely and appropriate manner

Develops and implements strategies for creating effective relationships with NTEU representatives. Creates methods and approaches for establishing and maintaining positive work relationships in order to foster trust and cooperation. On behalf of the SCR, serves as the initial key focal point in addressing/developing remedies to significant building/geographic area-wide or cross-functional administrative support issues/disputes/concerns between management and NTEU.

This position encompasses the following responsibilities in partnership with the Administrative Officer and the support of the section chiefs and supervisors. The incumbent ensures appropriate time mapping and resources to ensure they are empowered to meet expected proficiencies in administration, clinical practice, education, and research.

1. Administrative Duties:

• Obligations/Responsibilities: Attend staff meeting, communicate with PACT team staff and administrative personnel to help facilitate quality care and access to a panel of Veterans and to help in preparation of issue briefs related to adverse patient outcomes, congressional inquiries or any other non-judicial investigation/summary.
• Clinical Management including indirect patient care: Open encounter and open consult maintenance, CPRS documentation requirements, monitoring of clinic management. Maintains involvement in matters concerning clinic productivity, relevant performance, Quality and Patient Safety oversight, as well as process improvements (system redesigns)

• Patient Care: Provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life.
• Medical/Clinical Knowledge: Demonstrate knowledge of established evolving biomedical, clinical and social sciences and the application of that knowledge to patient care and the education of others.
• Clinical Judgement: Ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care.
• Interpersonal and Communication Skills: Demonstrate interpersonal and communication skills that enable them to establish and maintain professional relationships with patients, families, and other members of the healthcare team.
• Professionalism: Demonstrate behaviors that reflect commitment to continuous professional development, ethical practice, and understanding and sensitivity to diversity, and a responsible attitude toward patients and the profession.
• Systems-Based Practice: Demonstrate an understanding of the contexts and systems in which healthcare is provided, and an ability to apply this knowledge to improve optimizing health.

• Show effectiveness in teaching, monitor and coordinate educations activities, and comply with necessary trainee supervision requirements.

• Show an ability to identify and define significant Research and Development problems, to plan and execute a precise research program, and to generate effective reports and results worthy of publication (as applicable).

WHAT IS THE DIVISION?
PRIVACY, GOVERNMENTAL LIAISON AND DISCLOSURE (PGLD)

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Privacy, Governmental Liaison and Disclosure (PGLD), Identity Assurance (IA)

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE PRIVACY, GOVERNMENTAL LIAISON AND DISCLOSURE DIVISION (PGLD)?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Privacy, Governmental Liaison and Disclosure (PGLD), Identity Assurance (IA)

The following are the duties of this position at the full working level.

• Independently conducts, leads, or participates in studies of very complex or novel issues and problems requiring considerable ingenuity to determine the approach, identify the relevant factors for analysis, and recommend solutions for difficult problems.
• Selects and applies mathematics, economics, econometrics, and/or statistics appropriate to solving research problems, such as the development of computerized mathematical resource allocation models (e.g., simulation), regression models, econometric projections, or workload forecasting models that support succession planning and/or realignment/reduction of resources.
• Conducts operations research using innovative analytical approaches and application of techniques in a creative manner to solve complex, difficult problems by formulating study methodologies and recommending improvements to enhance performance or increase efficiency and effectiveness.
• Develops and applies research techniques for problem solving using data obtained from a variety of sources. Assembles technical information regarding specific segments of the economy, providing evaluations and forecasts of economic theories in mathematical terms so that they can be tested statistically to predict the probable impact throughout the business division workforce relative to program activities and program policies.
• Performs special studies to identify mathematical applications to improve and/or enhance existing programs. Responsibilities in conducting these studies include determining the types of data to be collected, formulating study methodologies, recommending improvements to existing programs, assisting functional activities in the implementation of headquarters and field operational segments, and analyzing data from a variety of sources.

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
-SB/SE Collection Operations, Collection Director

The following are the duties of this position at the full working level.

-Meets with managers and executives within the Service to define the overall goals and objectives of the project.
-Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
-Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
-Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.
-Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Vacancies to be filled in SBSE, Operations Support, Technology Solution, Collection Systems &Projects / Collection Systems.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Track the status of Farm Bill contracts through reports and communications with staff.
• Prepare reports describing problems that are recurring or causing significant delays or costs, the corrective actions needed or taken, and the need for additional time or resources.
• Draft and finalize contract administration letters and documents related to status reviews, contract implementation, contract modifications, and potential cancellations or terminations.
• Assist with outreach events to promote NRCS programs.

WHAT IS THE SMALL BUSINESS / SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SB/SE Operations Support, Business Support Office

The following are the duties of this position at the full working level.

• Independently evaluates, reviews, and monitors resource justifications, allocations and resource use for assigned program area(s) with special emphasis on conformance with the Division business plan and the IRS strategic plan and performance measures.
• Independently identifies and researches budgetary and financial issues, evaluates resource allocations, develops written analysis of findings, and recommends alternative solutions.
• Responsible for coordinating the formulation of Division budget submissions. Independently develops, reviews, and analyzes resource proposals for Division programs; coordinates with Division management to develop submission and justification, and coordinates with Strategic Planning and Budgeting to facilitate division responses to Treasury, OMB, and Congressional staffs involving Division financial plan resource matters. Reviews program and funding changes and assesses program impact of budget cuts and/or legislative changes.
• Projects labor resource requirements for salaries, benefits and Full-Time Equivalents (FTEs) for the assigned area for both the current plan execution and subsequent year plan development. Also monitors support resources (e.g. equipment, supplies, facilities, and training) for assigned area.
• Coordinates and provides oversight and advice in the financial review process, including reprogramming decisions and the development of narrative justifications. Independently develops strategies and recommendations to ensure maximum program delivery within the bounds of financial constraints.

WHAT IS THE PGLD, Privacy Governmental Liaison and Disclosure DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Privacy, Governmental Liaison and Disclosure (PGLD), Program and Planning Support (PPS)

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS OFFICE OF THE CHIEF RISK OFFICER (CRO) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of the Chief Risk Officer Enterprise Risk Management

The following are the duties of this position at the full working level.

• The incumbent is an Insider Threat Risk Hub Senior Analyst who is responsible for providing direct Hub oversight to analysts who support IRS InT Hub Operations by managing the intake of reported insider threat incidents. Responsible for conducting thorough and expeditious research, analysis, and reporting of potential insider threat information of employees, contractors, and any other entity under Service authority.
• Leads InT Hub operations case reviews and briefings; identifies and reports on issues or related problems and potential risks. Leads efforts to communicate with customers, and stakeholders to identify potential risk, risk reduction and/or control measures based on applicable regulations and best practices. Develops methodologies, collects data, and produces trend analysis products and briefings concerning insider threat incidents, assessments, associated risks, and response/mitigation measures.
• Develops strategy plans based on Insider Threat trends analysis and other relevant data. Monitors and analyzes security concerns to determine causes, highlighting program weaknesses, pinpointing responsibility/culpability, and recommending corrective action, as appropriate. Oversees the work of other analysts who advise and assist top-level management on changes to or formulation and implementation of policies for programs, processes, and initiatives to help improve the effectiveness and efficiency of Service strategies and nation-wide operations.
• Conducts InT risk analysis management by reviewing insider threat reports for potential risk, and assessing threats based on reported incident information and general security-related expertise. Conducts threat analysis, provide assessments of threats and vulnerabilities, assess risk posed by trusted insiders. Conducts post-incident analysis to identify vulnerabilities and implement improvement capabilities.
• Maintains proper coordination and communication with the IRS InRM Program Manager and InT HubAnalysts, Department of Treasury Lead Analyst and Hub Coordinator, TIGTA, IRS Criminal Investigations, Defense Counterintelligence and Security Agency (DCSA) and National Office for joint incident reporting on insider threats. Collaborates with Treasury and Service Security Office reviewing and analyzing pre/post Treasury Insider Threat Risk Assessment (TIRA) referrals.

WHAT IS THE SBSE - Small Business Self Employed DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SB/SE DEPUTY COMMISSIONER EXAM, FIELD EXAMINATION, EXAM - GULF STATES AREA

The following are the duties of this position at the full working level.

• Provides technical guidance on issues, proposals, and activities impacting program operations, and ensures operating units are in alignment with regulatory and administrative provisions and requirements.
• Reviews proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as analyzes and evaluates new requirements, policies, and modifications for impact on program operations, systems, and resources.
• Coordinates site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required.
• Provides technical advice and staff assistance to field managers and employees in the operational program area assigned. Adapts and prepares operating guidelines, instructions, and other material pertaining to assigned program area for local use.
• Prepares reports concerning identified issues to explain program differences and recommend improvements and/or corrective action for program operations, where differing or competing viewpoints may occur.

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International Director Eastern Compliance, Engineering and Valuation

The following are the duties of this position at the full working level.

• Appraises various types of real properties including large and high cost hotels, office buildings, commercial properties and industrial properties, farms, etc. These properties typically involve complex problems of valuing income, expensive special purpose equipment and a variety of intangibles. In general, the actual total dollar value of the properties appraised is quite high.
• Appraises large tracts of improved and unimproved land which include a wide diversity of property. Considers all factors as to future development trends in the area, comparable sales, etc.
• Appraises all types of personal property including collections of paintings, tapestries, antiques, jewelry, etc. where there is a substantial tax consequence involved and/or where the appraisal to be made involves rare items with little or no available comparative data. Values personal property for fair market value (before and after) in connection with fire loss, theft loss, storm loss, etc.
• Utilizes varied appraisal methods to value property based on their applicability to the particular appraisal or in order to cross check findings. The problems encountered require the use of the three appraisal methods (i.e. capitalization, comparison, and cost) and considerable resourcefulness and judgment in determining the basic facts, and applying such facts, appraisal principles, and intent of the law to each case. For example, large valuable property; where the operating statements would be inapplicable, there is not established market for the property, or the highest and best use may be totally different from the original purpose.
• Prepares written technical and appraisal reports resulting from field, records examination, and presents such findings to taxpayers or representative.

WHAT IS THE PRIVACY, GOVERNMENTAL LIASISON AND DISCLOSURE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Privacy, Governmental Liaison and Disclosure (PGLD), Governmental Liaison, Disclosure and Safeguards (GLDS), Safeguards

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.