Job Purpose:

In either a field or contact center based capacity, the Patient Support Solutions (PSS) Specialist DEDICATE acts as a central source patient support program liaison and resource  and responds to PSS program incoming calls and communications within quality standards and specifications for specific pre-established program end users (health care practitioners, patients, etc.). Performs outbound calling as it applies to specific PSS program requirements. The Patient Support Solutions Specialist DEDICATE delivers a seamless service and support to the pre-established list of end users of the STI  Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.

Duties and responsibilities:

Service Delivery

• Practices within the scope, process and policy frameworks of the program and the role defined for Patient Support Solutions according to the DEDICATE service delivery model.
• Perform an instrumental function providing telephone, email and web-based clinical support, product inquiry, treatment best practices, treatment administration trouble shooting services to patients, pharmacists, physicians, and other health care professionals(HCP) accordingly.
• Delivers counselling to patients according to pharmaceutical manufacturer requirements.
• Provides adherence and compliance support to patients.
• Handles all internal program clinical referrals.
• Retrieves and acts upon voice messages as per established policy.
• When contact center based, manages the call queue in accordance with established policy.
• Reports Adverse Events or Adverse Drug Reactions within a 24-hour period or as per the manufacturer’s specifications.
• Responsible for performing financial means testing of patients (if applicable) within their designated support program
• Responsible for the provision, management and completion of advanced reimbursement navigation and administrative services on behalf of patients in parallel with coordination of program logistics with all stakeholders in order to ensure the best patient outcomes.
• Identify the need for compassionate, bridging, and copay support according to program scope and make arrangments accordingly on all.
• Act as an internal patient assistance program exceptional case reviewer and provide approval on behalf of pharmaceutical manufacturer clients for cases according to predetermined permissions and standards.
• Direct communication with pharmaceutical manufacturers relating to exceptional cases beyond predetermined permissions and standards requiring support.
• Completes other administrative support activities as required by gathering patient chart information including facilitating the completion and submission of drug plan special authorization forms and appeals when necessary.

Service Excellence and Development

• Respects quality standards and contributes to service excellence.
• Implements continuous quality improvement principles by serving callers in a respectful, courteous, confidential, and caring manner.
• Provides service in a manner that adheres to STI and STI client privacy policies.
• Contributes to maintaining a healthy workplace.
• Participates in and enhances unit function through team meeting attendance, effective team communication, support for changes to improve service and morale and contributions to work discussions.
• Participates in staff orientation and continuing education sessions as required.
• Represents STI Technologies Limited in external activities as appropriate. 
• Contributes to team development and maintains professional conduct at all times.
• Embrace change and thrive on being part of the team’s success through communication, dedication and commitment to the company’s goals.

Qualifications:

• University degree, including advanced or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.) preferred coupled with a patient assistance, health insurance and/or drug reimbursement background.
• Minimum of 1 year of relevant experience, with work experience in pharmacy, patient assistance, nursing, specialty pharma and a call center are considered strong assets.
• Fluently bilingual in French and English.
• Detailed knowledge of health insurance and health plan coverage as well as an understanding of pharmacy transactions and claims review.
• Strong computer and telecommunication skills with an advanced ability to establish rapport through telephone contact. 
• Advanced knowledge of computer environments and basic computer programs (Excel, Word and Outlook).  
• Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand.
• Able to organize workflow, have high time management skills to meet client and customer deadlines with accurate transaction and process documentation.
• Possess a strong ability to coordinate various patient services in a timely manner resulting in quick and continued access to therapy.
• Capacity to work in a team environment and support co-workers.
• Ability to identify opportunities for personal, team and service improvement and recommend workable solutions.
• Willingness to seek opportunities to advance professional development, such as volunteering for special projects or participating as a committee member.
• Ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday.
• The ability to multitask is vital to this role along with flexibility on support hours.

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

Objet de l’emploi :

Dans une capacité sur le terrain ou dans un centre de contact, le spécialiste des solutions de soutien aux patients (PSS) DEDICATE agit en tant que liaison et ressource centrale du programme de soutien aux patients et répond aux appels et aux communications entrants du programme PSS dans le respect des normes et des spécifications de qualité pour des utilisateurs finaux préétablis spécifiques du programme (praticiens de la santé, patients, etc.). Effectue des appels sortants tels qu’ils s’appliquent aux exigences spécifiques du programme PSS. Le spécialiste des solutions de soutien aux patients DEDICATE offre un service et un soutien continus à la liste préétabli des utilisateurs finaux des programmes de solutions de soutien aux patients sti en tirant parti d’une capacité avancée pour faciliter la navigation de l’assurance médicaments au nom des patients selon la province de résidence du patient.

Devoirs et responsabilités :

Prestation de services

• Pratiques dans la portée, les processus et les cadres stratégiques du programme et le rôle défini pour les solutions de soutien aux patients selon le modèle de prestation de services DEDICATE.
• Remplir une fonction instrumentale en fournissant un soutien clinique par téléphone, par courriel et sur le Web, des demandes de produits, des pratiques exemplaires de traitement, des services de dépannage d’administration de traitement aux patients, aux pharmaciens, aux médecins et à d’autres professionnels de la santé (HCP) en conséquence.
• Fournit conselling aux patients selon les exigences du fabricant pharmaceutique.
• Fournit un soutien à l’observance et à la conformité aux patients.
• S’occupe de toutes les références cliniques internes du programme.
• Récupère et agit sur les messages vocaux conformément à la politique établie.
• Lorsqu’il est basé sur le centre de contact, gère la file d’attente des appels conformément à la stratégie établie.
• Signale des effets indésirables ou des effets indésirables d’un médicament dans un délai de 24 heures ou selon les spécifications du fabricant.
• Responsable d’effectuer des tests de ressources financières pour les patients (s’il y a lieu) dans le cadre de leur programme de soutien désigné
• Responsable de la fourniture, de la gestion et de l’achèvement des services avancés de navigation et d’administration du remboursement au nom des patients parallèlement à la coordination de la logistique du programme avec tous les intervenants afin d’assurer les meilleurs résultats pour les patients.
• Déterminer le besoin de soutien compatissant, de transition et de quote-part en fonction de la portée du programme et prendre des dispositions en conséquence sur tous.
• Agir à titre d’examinateur de cas exceptionnels interne du programme d’aide aux patients et fournir une approbation au nom des clients des fabricants de produits pharmaceutiques pour les cas selon des autorisations et des normes prédéterminées.
• Communication directe avec les fabricants de produits pharmaceutiques concernant des cas exceptionnels au-delà des autorisations prédéterminées et des normes nécessitant un soutien.
• Effectuer d’autres activités de soutien administratif au besoin en recueillant des renseignements sur les dossiers des patients, y compris en facilitant la préparation et la présentation des formulaires d’autorisation spéciale et des appels du régime d’assurance-médicaments, au besoin.

Excellence et perfectionnement du service

• Respecte les normes de qualité et contribue à l’excellence du service.
• Met en œuvre les principes d’amélioration continue de la qualité en servant les appelants d’une manière respectueuse, courtoise, confidentielle et attentionnée.
• Fournit le service d’une manière qui respecte les politiques de confidentialité des clients STI et STI.
• Contribue au maintien d’un milieu de travail sain.
• Participer et améliorer la fonction de l’unité grâce à la participation aux réunions d’équipe, à une communication efficace de l’équipe, à un soutien aux changements visant à améliorer le service et le moral et à des contributions aux discussions de travail.
• Participer aux séances d’orientation et de formation continue du personnel, au besoin.
• Représente STI Technologies Limited dans le cadre d’activités externes, le cas échéant.
• Contribue au développement de l’équipe et maintient une conduite professionnelle en tout temps.
• Embrassez le changement et vous épanouissez en faisant partie du succès de l’équipe grâce à la communication, au dévouement et à l’engagement envers les objectifs de l’entreprise.

Qualifications requises :

• Diplôme universitaire, y compris un titre de professionnel de la santé actif avancé ou équivalent (infirmière, pharmacien, technicien en pharmacie, travailleur social, etc.) de préférence, associé à une formation en assistance aux patients, en assurance maladie et / ou en remboursement de médicaments.
• Minimum de 1 an d’expérience pertinente, avec une expérience de travail en pharmacie, assistance aux patients, soins infirmiers, pharmacie spécialisée et un centre d’appels sont considérés comme des atouts solides.
• Parfaitement bilingue en français et en anglais.
• Connaissance détaillée de l’assurance maladie et de la couverture du régime de soins de santé ainsi qu’une compréhension des transactions pharmaceutiques et de l’examen des réclamations.
• Solides compétences en informatique et en télécommunications avec une capacité avancée d’établir des relations par contact téléphonique.
• Connaissance avancée des environnements informatiques et des programmes informatiques de base (Excel, Word et Outlook).
• De solides compétences en communication, une excellente étiquette téléphonique, un œil attentif à l’exactitude et la capacité d’évaluer rapidement un éventail de demandes de renseignements et d’y répondre; capacité d’aborder un grand nombre de demandes avec une attitude positive et une capacité à résoudre le problème à l’étude.
• Capable d’organiser le flux de travail, avoir des compétences élevées en gestion du temps pour respecter les délais des clients et des clients avec une documentation précise des transactions et des processus.
• Posséder une forte capacité à coordonner divers services aux patients en temps opportun, ce qui se traduit par un accès rapide et continu à la thérapie.
• Capacité de travailler dans un environnement d’équipe et de soutenir les collègues.
• Capacité d’identifier les opportunités d’amélioration personnelle, d’équipe et de service et de recommander des solutions réalisables.
• Volonté de chercher des occasions de faire progresser le perfectionnement professionnel, comme faire du bénévolat pour des projets spéciaux ou participer en tant que membre d’un comité.
• Capacité et volonté de travailler par quarts rotatifs, 9h-21h AST, du lundi au vendredi.
• La capacité de multitâche est essentielle à ce rôle ainsi que la flexibilité sur les heures de support.

IQVIA est fière d'être un employeur offrant l'égalité des chances et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous souffrez d'une déficience ou d’un handicap physique nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan, and many other excellent benefits!

The Customer Product Repair Mechanic is responsible for all processes related to disassembly, repair, and assembly of a range of equipment/products including but not limited to rotating equipment, of high energy electric actuators, pumps, small compressors, and decoking equipment. The CPRM will work with team leads to execute work as provided on work instructions, routers, drawings, and checklists. The CPRM independently selects and uses inspection equipment to check dimensions of all critical components during the assembly and repair process and gives a written description of the wear and condition of critical components. This position also ensures all forms and documentation are complete prior to submission of quotation. The CPRM will also be responsible to paint, install all tagging, and prep the equipment prior to shipment to the customer.

This role has a rotating schedule (1st shift for 6 weeks then 2nd shift for 3).

First shift is: 7:30am – 4pm. (Monday – Friday)

Second shift is: 4pm – 2am. (Monday – Thursday)

Location is Leduc, Alberta

Requirements:

- HS Diploma / GED and 3-5 years relevant Millwright experience

- Significant experience with the proper and safe use of various common power and hand tools needed for assembly.

- Ability to independently, inspect, repair, and assemble, components and equipment, and accurately complete all required documentation.

- Electrical wiring experience or mechanical assembly experience.

- Excellent communication skills both written and verbal.
- Excellent organizational skills, able to problem solve, and prioritize work assignments.
- Prior experience working the fast-paced and unpredictable environment around repair services.

- Must be able to stand for long periods of time and lift up to 25 pounds with a full range of hand and upper-body motion to work with tools and parts.
- Must be able to work overtime, weekends, and holidays as the business dictates.

- Must own set of personal SAE hand tools and measurement instruments (micrometers, dial indicators, calipers, etc.) and a roll-around toolbox.
- Able to read and interpret prints, shop drawings, assembly checklists, and other written work instructions.

- Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment.
- Attention to detail and process-oriented mindset with results driven background.

Preferred Experience / Skills:
- Valve automation experience.
- Demonstrate a desire for personal growth and career development.

- Basic computer skills including understanding of Microsoft Office Package

Flowserve Corporation and its subsidiaries (“Flowserve") provide equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, medical condition, disability, veteran status, marital status, genetic disposition or other legally protected status. 

This policy applies to all conditions of employment, including but not limited to, recruitment, selection, placement, transfer, promotion, training, compensation, benefits, termination, layoff, recall from layoff and social and recreational programs.

Flowserve will comply with all applicable federal, state and local laws which affect the management of human resources.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:

This role of Coordinator has two facets to the position.

The Service Advisor role is to be in the forefront of the repair and service opportunities.  While working with the planner, the Service Advisor is to execute the commercial functions to communicate with customers and meet the customer’s needs.  Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs.  Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting inspectors as required.

The Order Fulfillment Coordinator side is to be the forefront of active valve orders.  This role will be working with suppliers and engineering to track and report out on order status as required by the customer. Additional responsibilities include documentation collection and organization for each order as required.  The activities for this portion of the role do not include quoting or sourcing new valve solutions but commences once a valid order is received.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays and many other excellent benefits

Responsibilities:

• Supporting Sales for Repair and Service Orders
• Receipt of inquiry from Customer and/or Sales
• Create Aftermarket Portal Opportunity and Job Folder
• Initial and final quotation for all stages of repair cycle
• Support for Disassembly, Cleaning, Inspection & Quality
• PO contract review & new customer MDM and T&C’s review
• Sales Order Header entry into Oracle
• Interact with customer on upgrade/modification/discovery work
• Support Planning/Technicians with any technical issues in the rebuild of the valves
• Track order status throughout it’s life and communicate with customers as needed with delivery updates
• Working from facility position

Requirements:

• Technical Degree an asset
• 3 – 4 years of related Customer Service Experience OR
• 4 Years of successful Service Coordination or application engineering experience
• Project Management experience
• Knowledge and experience in serving process control markets
• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
• Detail oriented with strong interpersonal and organizational skills
• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
• Oracle experience is not required but preferred
• Working ERP knowledge is beneficial
• Valve and Actuation shop experience is preferred

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays and many other excellent benefits

Rol Summary

Travel to customer locations to troubleshoot and repair all Flowserve Control Valve Business Unit products, solicit the sale and installation of spare parts.  Repair and overhaul competitor’s valves when needed.  Have end users rely upon and consider the technician as a knowledgeable control valve resource.  This position also involves the use of valve diagnostic systems for predictive and preventative maintenance.  Troubleshoot equipment returned to the factory for failure analysis.  Answer customer’s questions over the telephone or by e-mail in order to solve problems.  Analyze parts and equipment that have been returned to the factory for failure evaluation.  All other duties as assigned by manager.

Resposibilities:

• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products, but may also include control valve products of other manufacturers.
• Provide technical phone support to customers
• Assist Flowserve QRC’s when requested and available.
• Assist the engineering department with failure evaluations.
• Initiate Non Conformance Reports (NCR’s).
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Ability to configure, calibrate and commission all digital equipment manufactured by Flowserve. Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

Requirements:

• College or technical school; two years related experience and/or training; or equivalent combination of education and experience.
• HS Diploma / GED and 3-5 years relevant experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic knowledge of computers is helpful.
• While performing the duties of this job, the employee is regularly required to sit, stand; use hands to finger, handle, or feel; talk or hear. The employee must frequently be able to reach with hands and arms.
• The employee is required to walk, stoop, kneel, or crouch. The employee must also occasionally lift 50 pounds or less.
• Specific vision abilities required by this job include clear vision to pass a motor vehicle driving test since driving of rental or company vehicle is required with this job.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Main Purpose:

*Travel Experience is a MUST*

• To lead the customer onboarding / migration experience with the customer, internal partners, team and third parties where applicable, including other internal and external projects as needed 
• Focuses on the customer and the implementation of regional / global projects, applying GBT project documents and following the SID implementation process 
• Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented 
• Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined 
• Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action  
• Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders 
• Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success 
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated 
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan  
• Responsible to resolve project call structure and lead Partner calls 
• Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team  

Personal Attribute

• A passion for working directly with customers and strong relationship building  
• Understanding of GBT and corporate travel  
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones. 
• A positive, “can do” attitude  
• Able to motivate a project team and manage under pressure    
• Business English mandatory - multi-lingual capability advantageous  
• Excellent relationship building, influencing, negotiating, communication and presentation skills  
• Ability to clearly articulate an accountability, then hold people accountable  
• Commercial awareness and strong relationship building skills 
• Excellent organizational skills of multitasking, advance planning, and time management 
• Ability to motivate change in the face of possible resistance 
• Effective time management, multi-tasking prioritization skills 
• Strong active listening and facilitating skills  
• High degree of problem solving and decision-making and ability to adapt to changing priorities 
• Flexibility and the ability to adapt to change 
• Ability to understand and manage projects  
• Happy to be challenged and to challenge people and processes 
• Experience collaborating across multiple functional groups and with operational SME’s 

Activities

Task list / System-Template 

• Readiness Assessment (Solutions Design Handover) / Readiness Review Document 
• Documentation Repository  / SharePoint – Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm 
• Customer Kick Off Meeting / Customer Kick Off Meeting slides 
• Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others  / SNAP, Salesforce, OneForm 
• Project Plan Management – includes / OnePlan:  
• Contacts 
• Timelines 
• Call Notes & Actions 
• Decisions & Assumptions 
• Dependencies 
• Risk & Issue Log 
• Holiday Schedule 
• Change Log 
• Scope 
• Project Tasks 
• Fact Sheet 
• MI Reporting Fields 
• Form of Payment 

• Roles & Responsibilities  / Work Breakdown Structure Template 
• Status Reporting / Bi-weekly Status Report 
• Launch Reporting / Global Start-up Template 
• Global Test Plan (via centralized services) / Global Test Plan Template 
• Closure & Lessons Learned / Project Debrief slides and SharePoint – Lessons Learned  

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

Cardinal Health Canada is currently seeking Bilingual Customer Success Associate to add to our team. The Customer Success team is responsible for proactive oversight of the end-to-end service experience for Strategic Customers, and acts to ensure a positive and efficient customer experience. This role will be responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. You will also provide new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, back order support, improvements to internal and external processes, and other areas of opportunity.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings

Your Contributions to the Organization will be:  

• Partnering with and directly supporting assigned Acute Sales Representatives and accounts.

• Exercising influential leadership, working cross-functionally with internal stakeholders and external customers to ensure a seamless customer experience, while troubleshooting issues with supply chain, credit, rebill, and repoints.

• Reviewing work backorder report at a customer level to determine root cause; identifying options and service class, and taking appropriate action while keeping Sales informed. This includes substitutions, repoint stock from a different warehouse, and obtain marketing approvals.

• Liaising and leading troubleshooting with Supply Chain, Marketing, Transportation, Customer Care and QA teams to resolve major supply disruptions and customer issues with an aim to gather and provide proactive communication to the customer by troubleshooting backorder status.

• Leading and attending regular strategy meetings with the sales representatives to ensure strong working relationships.

• Leveraging data and sales reports to identify and interpret trends, understand root cause and drive opportunities and propose sustainable solutions.

• Using Tableau to gather data, interpreting and providing leads to reps on existing business.

• Developing and maintaining various sales reports and dashboards to provide visibility on key sales initiatives (usage reports, order patterns, NLB documentation).

• Identifying new product details, similar item, vendor identification, along with the initiation of the merchandising of new items and adding to existing items with further details.

• Initiating new subs for cross reference in JDE, and the cross reference tool (including expeditor notes)

• Using Tableau to build Monthly and Quarterly territory review dashboards, supporting the rep’s go-to-market strategies in line with applicable Field Action Plans.

• Supporting business review sessions in collaboration with Sales Reps (as needed)

• Have a strong working knowledge of contracts, pricing agreements, and be the go-to-contact for product information and substitutions; and drive contract compliance.

• Identifying opportunities to improve efficiency and evolve effectiveness of this role while providing flawless customer services; manages internal resources to optimize cost effectiveness. Pricing correction identification.

• Conducting inventory demand analysis and recommending appropriate set-up and stocking in regional distribution facilities

• Educating and supporting customer conversion to ecommerce tools to allow customers to be self-sufficient (back orders, PODs, etc.)

The Job might be for you if you:

• Enjoy working in a fast paced environment, with a strong ability to multi-task in a complex environment

• Possess a Bachelor’s degree (preferred) or equivalent work experience in related field

• Have strong interpersonal and communication skills

• Have very strong analytical skills – preference to those with a strong working knowledge of BI tools – Tableau (MedTableau / PowerBI)

• Possess advanced computer skills (Excel, Word, PowerPoint)

• Have working knowledge of JDE and or Salesforce CRM would be an asset

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples, and persons with disabilities.

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Cardinal Health, qui compte plus de 1 300 employés au Canada, représente un maillon essentiel de la chaîne d’approvisionnement du secteur canadien des soins de santé. L’entreprise fournit plus de 70 000 produits aux établissements de soins de santé et aux professionnels de la santé partout au pays.

Cardinal Health Canada est actuellement à la recherche d’un(e) associé(e) aux ventes bilingue, Réussite auprès de la clientèle, qui se joindra à notre équipe à Montréal, au Québec. L’équipe de la réussite auprès de la clientèle est chargée de la supervision proactive de l’expérience de bout en bout en matière de service des clients stratégiques, et elle s’emploie à assurer une expérience client positive et efficiente. La personne titulaire de ce rôle sera tenue de développer et de maintenir des relations permanentes avec la clientèle en traitant avec un ensemble défini de clients. Elle offrira également aux clients existants, de même qu’aux nouveaux clients, le meilleur service possible ainsi que les recommandations les plus appropriées visant les demandes de renseignements concernant la facturation, les demandes de services, le soutien des ruptures de stock, l’amélioration des processus internes et externes et d’autres aspects susceptibles d’amélioration.

Cette vidéo (en anglais) donne un aperçu du milieu de travail à Cardinal Health : Cardinal Health - Wings.

Votre contribution à l’organisation :

• Travailler en partenariat avec les représentants des ventes et les comptes, Soins hospitaliers en plus d’en assurer le soutien direct.

• Faire preuve d’un leadership certain, en travaillant de manière interfonctionnelle avec les parties prenantes internes et les clients externes afin d’assurer une expérience client harmonieuse, tout en se chargeant du dépannage des problèmes qui affligent la chaîne d’approvisionnement, le crédit, la refacturation et les réadressages.

• Passer en revue le rapport des ruptures de stock au niveau du client afin de déterminer la cause fondamentale; identifier les options et la catégorie de service, et prendre les mesures appropriées tout en tenant les équipes des ventes informées. À ce titre, sont visés les substitutions, le réadressage des stocks d’un entrepôt différent et l’obtention des approbations marketing.

• Assurer la liaison et la direction du dépannage avec les équipes de la chaîne d’approvisionnement, du marketing, du transport, du Service à la clientèle et de l’assurance de la qualité afin de résoudre les principales perturbations en matière d’approvisionnement et les problèmes qui affligent les clients, avec pour objectif de recueillir des informations et d’assurer une communication proactive avec le client en intervenant sur le plan du dépannage des ruptures de stock.

• Diriger des réunions de stratégie périodiques et y participer avec les représentants des ventes afin d’assurer l’établissement de solides relations de travail.

• Tirer parti des rapports sur les données et les ventes afin d’identifier et d’interpréter les tendances, de comprendre les causes fondamentales, de relever les occasions et de proposer des solutions durables.

• Utiliser Tableau pour recueillir des données, en interprétant et en soumettant des clients potentiels aux représentants quant aux comptes existants.

• Élaborer et tenir à jour divers rapports et tableaux de bord portant sur les ventes afin d’offrir de la visibilité à l’égard d’initiatives clés en matière de ventes (rapports d’utilisation, habitudes de commande, documentation des occasions d’affaires récemment perdues).

• Identifier les détails des nouveaux produits, les articles similaires, intervenir sur le plan de l’identification des fournisseurs, en plus d’engager le marchandisage de nouveaux articles et d’ajouter de plus amples détails aux articles existants.

• Créer de nouveaux sous-fournisseurs pour fins de référence dans le système JDE, et l’outil de référence croisée (y compris au chapitre des notes des expéditeurs).

• Utiliser Tableau pour élaborer des tableaux d’examen des territoires mensuels et trimestriels, en appuyant les stratégies de mise en marché des représentants, conformément à ce que prévoient les plans d’action sur le terrain applicables.

• Appuyer les sessions d’examen des opérations en collaboration avec les représentants des ventes (au besoin).

• Disposer d’une solide connaissance pratique des contrats, des ententes de prix, et agir à titre de personne-ressource pour ce qui concerne l’information sur les produits et leurs substitutions, en plus de favoriser le respect des contrats.

• Relever les possibilités d’amélioration de l’efficience et faire évoluer l’efficacité de ce rôle tout en offrant des services à la clientèle sans faille; gérer les ressources internes afin d’améliorer la rentabilité. Identifier les corrections de prix.

• Réaliser des analyses de la demande touchant l’inventaire et recommander des configurations et des stocks appropriés dans les installations de distribution régionales.

• Informer et appuyer la conversion des clients au profit des outils de commerce électronique afin de leur permettre de fonctionner de manière autonome (ruptures de stock, PDL, etc.).

L’emploi pourrait vous convenir si vous :

• Êtes parfaitement bilingue (français et anglais) sur le plan de la communication verbale et écrite.

• Aimez travailler dans un environnement dynamique, en étant particulièrement apte à effectuer des tâches multiples dans un environnement complexe.

• Possédez un baccalauréat (de préférence) ou avez acquis une expérience professionnelle équivalente dans un domaine connexe.

• Possédez de l’entregent et de solides compétences en matière de communication.

• Possédez de très solides compétences analytiques – la préférence sera accordée aux personnes qui possèdent une connaissance pratique avérée des outils d’informatique décisionnelle – Tableau (MedTableau / PowerBI).

• Possédez des compétences avancées en informatique (Excel, Word, PowerPoint).

• Le fait de posséder une connaissance pratique de JDE et/ou du système de gestion des relations avec la clientèle (CRM) de Salesforce constituera un atout.

Cardinal Health souscrit au principe d’équité en matière d’emploi et invite les femmes, les minorités visibles, les Indigènes et les personnes handicapées à soumettre leur candidature.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

Alcon Canada is looking for a Field Service Engineer who will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment.

Join the Global Leader in eye care in our mission to provide top tier/innovative products to enhance sight, enhance lives, and grow your career!

The Field Service Engineer will be supporting our territory in Alberta, Saskatchewan & Manitoba.

As a Field Service Engineer, you will:

• Perform corrective and preventive maintenance, retrofits, upgrades, and system installations.

• Establish and maintain a high level of customer satisfaction.

• Promptly address customer concerns, quality assurance and medical safety issues.

• Manage daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional and cross-functional teams.

• Maintain all administrative responsibilities in a timely and accurate manner.

• Assist Sales, Clinical and In-house team including other Field Service Representatives as needed.

• Manage inventory, keep accurate records, and promptly return unused and failed parts.

• Promote/sell service contract offerings to customers and assist Sales in selling service agreements to customers within the assigned territory as needed.

WHAT YOU’LL BRING TO ALCON

• Education Minimum: Associate degree in electronics or equivalent combination of education and experience.

• Preferred: Bachelor’s Degree in Technology or Engineering (IT education/experience)

• Experience Minimum: Strong electronic, electrical, and mechanical background.

• Willingness to work flexible hours on short notice to support customer demand.

• Functional with Excel, PowerPoint, MS Teams, SharePoint.

• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

• Possess a current valid driver’s license and good driving record over last three years. 

• Excellent verbal and written communication skills.

• Demonstrable record of exceptional customer service skills.

• Multi-tasking capabilities, setting priorities and scheduling work activities.

• Resolve problems, think analytically, and communicate professionally in high pressure, time-sensitive customer environments.

• Self-starter, able to travel and work independently with minimal supervision.

Preferred Experience:

• Two years of medical device field service experience working with advanced medical devices and medical lasers.

• Handling and resolving difficult customer situations.

• Proven technical support skills and effective decision-making capabilities.

• Accustomed to working in hospital operating room and surgery center protocols.

• Familiar with connecting medical devices to hospital networks.

• Working knowledge of ServiceMax / Salesforce

Travel Requirements:

• Candidates must have the ability to work independently from home office 20% and in the field 80% of the time.

• Must also be able to travel overnight 50% of the time or as needed.

• Relocation Assistance and Sponsorship: Not available

#LI-DNI

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

Citi Commercial Bank (CCB) is a global line of business at Citi that provides all of Citi’s product capabilities to emerging corporate and mid corporate clients. CCB aspires to be the global bank of choice for trade-oriented companies, with revenues between $10MM – $3B. CCB wants our clients to see us as trusted thought partners who bring simplicity in an increasingly complex world, provide client-centric solutions for long term growth and pave the way for them to reach across borders and achieve their global vision. CCB has operations in over 40 countries.

This role reports to the Head of Business Development and directly supports the Head of Commercial Bank, providing communications and operational support to maximize effectiveness and drive execution of global strategy, business management, and governance activities, among other opportunities. 

The selected candidate will gain a horizontal, cross-business understanding of Citi’s operations and CCB’s and Banking & International’s strategy, and provides a unique opportunity to learn directly from the CCB Business Head.

Key responsibilities:

• Manage Head of Commercial Bank’s communications, in partnership with the Head of Business Development, ESPA, among other key stakeholders.
• Oversee the day-to-day operations of the Head of Commercial Bank’s office, prioritising and anticipating requests and ensuring the CCB Head is appropriately prepared for all internal, client, regulatory and other engagements; this may include preparing presentations or reviewing briefing materials, drafting talking points, and conducting due diligence and analysis, as well as ensuring the CCB Head is prepared for key meetings.
• Support the Head of Commercial Bank and partner with leadership team, particularly the Head of Business Development, to ensure successful execution of CCB business priorities.
• Build strong global connections, including with Banking & International and the CEO’s offices and other CCB and Citi senior management and stakeholders.
• Collaborate with products, functions, geographies and legal entities to ensure alignment and ensure successful delivery against business and firm-wide objectives and CCB’s own strategy.
• Selectively lead initiatives or strategic projects that are of critical importance to CCB.
• Coordinate global town halls and strategic planning sessions advancing organization goals and creating sustaining dynamic, open communication forums for topical issues.

Skills and Competencies:

• Ability to work independently and execute on projects with high quality and in a timely manner.
• Exceptional interpersonal and communication skills (written and verbal), with an eye for visual appeal.
• Understanding of Citi’s operations, organisational and governance structure, key clients and regulators, and senior stakeholders.
• Experience in commercial banking and/or commercial banking products preferred.
• Ability to manage in a complex and changing environment.
• Strong organisational skills and attention to detail, with the ability to multi-task effectively in a fast-paced environment with changing priorities.
• Excellent analytical skills and adeptness at quickly synthesizing and distilling complex information. 
• Professional, resilient under pressure and self-motivated.
• Ability to partner effectively and influence firm-wide at varying levels of the organization including at the most senior.
• Must be expert in Microsoft Office Suite, particularly PowerPoint.

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Equal Opportunity 

We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don’t necessarily check all the listed requirements, please still consider applying. Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions. 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works remotely for the Abbott Diabetes Care Division.  We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. The Manager, Market Access is a senior role within the ADC Canada Commercial Organization.  The Manager is responsible for securing market access, coverage and reimbursement for ADC products and services with private and public payors across Canada.  The position reports to the Market Access Director, ADC Canada.

Responsibilities:

Establish Market Access

• Develop and execute strategies and tactics to ensure coverage and reimbursement of ADC products across Canada.

• Work closely with internal and external stakeholders (e.g., public and private payors, providers, patients) to shape the development of value propositions that address mutually aligned priorities and brings value to all parties.

• Investigate opportunities for differential reimbursement for differentiated products through clinical evidence and for emerging technologies.

Strategic Planning

• Apply understanding of policy, value-based healthcare economics, access, payment and delivery models, and the roles of the payor, provider and patient in defining coverage and reimbursement strategies and allocating resources

• Partner with sales and marketing teams to understand and address barriers to access as a result of payor and provider interdependencies and policy decisions.

• Ensure that market access considerations and the payors’ perspectives are integrated in new product requirements, clinical development programs, and commercial strategies.

Monitor Landscape

• Understand Canada business dynamics (e.g., therapeutic, regulatory, reimbursement, retail, consumer) and competitive trends; proactively plan for impact on ADC and customers.

• Monitor and analyze impact of market access trends, health policy changes and coverage/reimbursement changes across Canada and at Province level for ADC products.

• Serve as a subject matter expert in Health Technology Assessment; track and evaluate reimbursement decisions and take action to mitigate impact for ADC’s business.

Relationships

• Cultivate effective working relationships with payors (public and private), influential health care providers and other market influencers (i.e. Advocacy Groups, Coalitions, etc.)

• Develop relationships with Key Opinion Leaders to serve as advocates for ADC products’ clinical and economic effectiveness to public and private payors.

• Collaborate with ADC Market Access colleagues globally, sharing best practices and key learnings across countries.

Required Qualifications:

• Bachelor of Arts or Bachelor of Science; Masters, PharmD or PhD preferred.

• Minimum of 5 to 8 years of experience.

• Proven leader with seven or more years of experience in areas such as Market Access, Health Economics, Outcomes Research, Patient-Reported Outcomes, and Quality of Life in a pharmaceutical or medical device company or consulting company.

• Demonstrated working knowledge of Canadian health care system and Provincial coverage and reimbursement processes is required; experience achieving coverage and reimbursement for new medical devices in Canada preferred.

• Understanding of Health Technology Assessment (HTA), evidenced based medicine, clinical study design and health economics.

• Outstanding strategic thinking skills—proven ability to identify/define business questions and issues, synthesize information from multiple sources, conduct analysis, formulate actionable recommendations.

• High-energy, self-starter that is assertive, possesses a high degree of self-confidence and intellectual curiosity, exhibits a bias for action and demonstrates good executive presence.

• Exceptional oral and written communication skills, with the ability to interact effectively with ADC Senior Management, Key Opinion Leaders, Patient Advocacy Groups and key stakeholders from public and private payors.

• Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment while maintaining strong attention to detail and quick recall.

• Strong working knowledge of statistics, finance and accounting concepts (e.g., ROI, P&L)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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LOCATION:

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Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Technical Field Representative: Southwestern Ontario

Job Summary

The Account Manager’s primary role is onsite technical service to troubleshoot and repair Nordson Adhesive Dispensing Equipment. The Account Manager also works closely with an assigned Application Specialist (Sales Representative) to support the sales of new Adhesive Dispensing Equipment and parts within the assigned territory.

The territory for this position is all of Canada.

Essential Job Duties and Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems.
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting, repair, and training.
• Upsell customers on new technologies to improve their operations and efficiency.  
• Create and provide spare part quotations to customers.
• Work with the Customer Service Team to resolve any parts delivery delays, parts expedite requests, warranty parts order, returns, etc. 
• Prepare and promptly submit all administrative and technical reports using SAP C4C.  
• Performing onsite inspections of customers’ existing equipment and then promote/sell parts and service to improve the customers operation. Also uploads customer install base data information in our database via SAP C4C.
• In coordination with the Application Specialist, meet or exceed yearly assigned sales budget for the assigned territory.
• Communicate with Application Specialist, Inside Sales, and Customer Service to maximize sales opportunities of Nordson Adhesive systems and parts to customers within the assigned territory.
• Advises Regional Sales Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
• Advises Regional Sales Manager of all field trials or installation requirements that need assistance from other Nordson Resources (Application Engineering, Field Specialists, etc).  
• Follows all Nordson policies & procedures.
• Maintain personal appearance, tools, company laptop, company cell phone, and company vehicle in line with corporate image.
• Perform other duties as assigned.

Education and Experience Requirements

• College Diploma in a Technical Program or equivalent.
• 3 or more years of industrial field service-related experience.

Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong mechanical and electrical knowledge/understanding.  
• Comfortable and familiar with using common tools and equipment (i.e. Multi-Meter).
• Good knowledge of pneumatic & hydraulic systems/components.
• Ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Comfortable working onsite with tools to assist customers.
• Comfortable with upselling customers on new products and technologies.  
• Effective oral and written communication skills.
• Willingness to learn & understand new equipment, technologies, and processes.
• Home office space.
• Good computer knowledge: MS Office, MS Teams, etc.

Working Conditions

Working conditions will vary based on the location and nature of the customer.  Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

Physical Demands

While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The Account Manager must carry the required tools needed to complete the task.  An Account Manager must be able to lift and move up to 50 pounds.  Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. 

Travel Required

75% daily travel within assigned geographic territory with the potential of 1 to 2 overnight stays per month

La traduction en Français se trouve plus bas!/The French translation can be found below!

Position Overview

Do you want the opportunity to be part of a startup environment and have a big impact on a brand-new product? Are you looking to be at the forefront of new technology to help people imagine, design, and make a better world? If so, come join the Informed Design team at Autodesk! Our mission is to enable productization for construction helping our customer adopt Industrialised Construction (IC) methods and delivering the core capabilities required to connect our customers' workflows. If you enjoy innovation and change this may be an ideal environment for you.

We are seeking a Customer Adoption Specialist who has experience in the Architectural, Engineering, Construction industry segments. You will report to the Informed Design Operations Manager and you will be hybrid office worker, working remote except when meeting colleagues at the nearest office or visiting customer locations.

To be successful in this role you need to be passionate about AEC and the transformation that Industrialized Construction and productization will bring to the industry. You are a passionate advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and IC partners.

Responsibilities

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and usage of Informed Design

• Coordinate plans and strategies with internal account teams with the goal of enhancing other Autodesk teams understanding IC and Informed Design

• Learn and understand customer workflows, help them identify and map to potential new processes by using Informed Design

• Develop customer success plans, implement adoption strategies and validate customer value

• Implement Informed Design programmes including customer managing onboarding, developing and delivering training, support with product usage

• Give professional presentations and demonstrations, and lead adoption discussions

• Represent Autodesk and Informed Design to build awareness with customers to generate scalability of Autodesk solutions

• Design creative and thoughtful ways to engage with customers using a variety of platforms to increase adoption

• Deliver a variety of content and training materials to customers both online and in person

• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices

• Partner with marketing to identify, document and publish customer success stories

Minimum Qualifications

• Comprehensive knowledge of the built asset lifecycle including Revit and BIM tools

• Experience in the Architecture, Engineering, Construction field

• 5+ years' experience in customer adoption, implementation, support, or equivalent

• Present and engage both internally and externally

• Experience analyzing customer workflows, problem solving and facilitation skills

• Experience communicating complex workflows coherently to a live or virtual audience

• Enthusiasm for helping customers, and passionate about great customer experiences

• BA/BS in Technology Management, AEC Industry, or equivalent experience

Ideal Candidate

• You are people-centric; you want to help and serve our customers

• You are driven, have a willingness to learn, adapt, and grow. You seek out help and put it to good use

• You are influential and value consensus-building

• You have empathy for customers, understand their pain points and able to identify solutions

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24WD75245 - Spécialiste de l’adoption par la clientèle 

Présentation du poste

Vous souhaitez avoir l’opportunité de faire partie d’un environnement d’entreprise en démarrage et d’avoir un impact important sur un tout nouveau produit? Cherchez-vous à être à la pointe des nouvelles technologies pour aider les gens à imaginer, concevoir et créer un monde meilleur? Si c’est le cas, rejoignez l’équipe de conception éclairée d’Autodesk. Notre mission est de faciliter la production dans le secteur de la construction en aidant nos clients à adopter des méthodes de construction industrialisée (IC) et de fournir les capacités de base requises pour connecter les flux de travaux de nos clients. Si vous appréciez l’innovation et le changement, cet environnement est peut-être idéal pour vous.

Nous recherchons un ou une spécialiste de l’adoption par la clientèle qui possède une expérience dans les secteurs de l’industrie de l’architecture, de l’ingénierie et de la construction. Vous rendrez compte au ou à la gestionnaire des opérations de conception éclairée et vous serez un(e) employé(e) de bureau hybride, travaillant à distance, sauf lorsque vous rencontrerez des collègues au bureau le plus proche ou que vous visiterez les emplacements des clients.

Pour réussir dans ce rôle, vous devez être passionné(e) par le secteur AEC et par la transformation que la construction et la production industrialisées apportent au secteur. Vous défendez avec passion les besoins des clients et vous avez le désir de faire connaître les produits et les technologies aux clients, aux partenaires et aux partenaires de l’IC.

Responsabilités

• Établir des relations avec nos clients et assurer leur succès dans l’intégration, la mise en œuvre et l’utilisation de la conception éclairée.

• Coordonner les plans et les stratégies avec les équipes de compte internes dans le but d’améliorer la compréhension de l’IC et de la conception éclairée par les autres équipes Autodesk

• Apprendre et comprendre les flux de travaux des clients, les aider à identifier et à cartographier les nouveaux processus potentiels en utilisant la conception éclairée.

• Élaborer des plans de réussite pour les clients, mettre en œuvre des stratégies d’adoption et valider la valeur pour le client

• Mettre en œuvre des programmes de conception éclairée, notamment la gestion de l’intégration par le client, le développement et la prestation de formations, l’assistance à l’utilisation du produit

• Effectuer des présentations et des démonstrations professionnelles et mener des discussions sur l’adoption

• Représenter Autodesk et la conception éclairée pour sensibiliser les clients à l’évolutivité des solutions Autodesk

• Concevoir des moyens créatifs et réfléchis de interagir avec les clients en utilisant une variété de plateformes afin d’augmenter l’adoption

• Fournir une variété de contenus et de matériels de formation aux clients, en ligne et en personne

• Travailler en partenariat et en collaboration avec les spécialistes en la matière, le marketing et les équipes de produits pour traduire les défis des clients en solutions de flux de travail et en pratiques exemplaires publiées et bien formulées

• S’associer au service marketing pour identifier, documenter et publier les témoignages clients

Exigences minimales

• Connaissance complète du cycle de vie des actifs construits, notamment des outils Revit et BIM

• Expérience dans le secteur de l’architecture, de l’ingénierie et de la construction

• Au moins 5 ans d’expérience dans l’adoption par les clients, la mise en œuvre, l’assistance ou l’équivalent

• Présenter et engager, en interne et en externe

• Expérience en analyse des flux de travaux des clients, résolution de problèmes et compétences de facilitation

• Communication efficace des flux des travaux complexes à un public réel ou virtuel

• Enthousiasme pour aider les clients et passion pour l’expérience client

• B.A. ou B.S. en gestion de la technologie, dans l’industrie AEC, ou expérience équivalente

La personne idéale

• Vous êtes centré(e) sur les personnes ; vous souhaitez aider et servir nos clients

• Vous êtes motivé(e), vous êtes prêt(e) à apprendre, à vous adapter et vous épanouir. Vous recherchez de l’aide et vous en faites un bon usage

• Vous êtes influent(e) et valorisez la recherche de consensus

• Vous avez de l’empathie pour les clients, vous comprenez leurs difficultés et vous êtes en mesure d’identifier des solutions

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

La traduction en Français se trouve plus bas!/The French translation can be found below!

Position Overview

Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience.

The Journey Manager will be critical to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with Autodesk design and product teams to govern, measure and manage the connected Journeys through a Journey Management platform.

Reporting to the Senior Manager of Customer Success Design, you will lead and maintain the framework that ensures teams are adopting and aligned with standards and ways of working. You will utilize customer feedback and operational measurements to identify areas of weakness and strength within the connected journeys. You will identify critical moments of truth for our customers and provide impactful insights to product and service owners across the organization.

You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.

This position is remote but may require onsite workdays or business travel.

Responsibilities

• Maintain and iterate Customer Journey Maps and Service Blueprints based on new insights, identification of gaps or updates in the Experience

• Collaborate with Experience Designers, Researchers and your team for the governance and maintenance of the portfolio of maps

• Gather journey analytics for established journeys to identify moments of truth and opportunities for experience improvements

• Work across teams to build and deliver a strategic roadmap of experience improvements

• Validate existing customer journeys using design thinking methods, define gaps and opportunities per each customer Experience/persona

• Be the expert and train users on best practices, procedures and functionalities in the Journey Management tool

• Partner with fellow designers to lead and promote design thinking principles and collaborate/iterate across departments to bring Journey Manage as a way of working to fruition

• Create graphics and presentations paying equal attention to layout and functional integration

Ideal Candidate

• You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members

• You have experience inferring insights from customer data – you are a system-thinker and can easily transform messiness into simplicity

• You have experience developing cross-company projects and programs – you are able to work with a variety of different team members to create agreement and common goals

• You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the "why"

Minimum Qualifications

• 5+ years in lifecycle management, Customer Experience Management, Business Process Analyst, Marketing Operations, Information Architecture (UX/UI) or equivalent experience

• Develop and systemize Customer Journey Maps and Service Blueprint portfolios

• Experience in translating data into actionable insights & solutions, through quantitative research, strategy and business performance analysis

Preferred Qualifications

• Experience using Journey Management Platforms like TheyDo

A degree in the following:

• Human-computer interaction

• Psychology

• Statistics or applied statistics

• Computer science

• Information systems

• Design

Consider applying even if you don't feel that your credentials are a 100% match with the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

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24WD75008 - Gestionnaire du parcours de l’expérience client, réussite des clients (ouvert)

Présentation du poste

Autodesk est à la recherche d’un(e) gestionnaire du parcours de l’expérience client passionné(e) et proactif(ve) en vue de faire évoluer son cadre de gestion de l’expérience afin d’améliorer l’expérience client.

Le (la) gestionnaire du parcours de l’expérience client jouera un rôle essentiel dans l’expansion du portefeuille d’Autodesk en matière de parcours de l’expérience client et de plans de service. Vous travaillerez avec les équipes de conception et de produits Autodesk pour régir, mesurer et gérer les parcours connectés à l’aide d’une plateforme de gestion des parcours.

Sous l’autorité du (de la) gestionnaire principal(e) de la conception de la réussite des clients, vous serez en charge de la gestion et du maintien du cadre qui garantit que les équipes adoptent les normes et les méthodes de travail et et s’alignent sur elles. Vous utiliserez les commentaires des clients et les évaluations opérationnelles pour identifier les points faibles et les points forts des parcours connectés Vous identifierez les moments critiques en lien avec nos clients et fournirez des informations pertinentes aux propriétaires de produits et de services dans l’ensemble de l’organisation

Vous passerez à un domaine prioritaire pour l’entreprise au sein d’une équipe visible qui crée et mesure l’impact. Vous relèverez des défis fascinants dans un milieu de travail dynamique et collaboratif rempli de personnes intelligentes et engagées.

Ce poste est à distance, mais peut nécessiter des jours de travail sur place ou des déplacements professionnels.

Responsabilités

• Maintenir et faire évoluer les schémas de parcours des clients et les plans de services en fonction des nouvelles connaissances, de l’identification des lacunes ou des mises à jour de l’expérience

• Collaborer avec les concepteur(trice)s d’expérience, les chercheur(e)s et les parties prenantes internes dans le cadre de la gouvernance et de la maintenance du portefeuille de schémas

• Recueillir des données analytiques sur les parcours établis afin d’identifier les points forts et les occasions d’amélioration de l’expérience

• Travailler avec les équipes pour élaborer et mettre en œuvre une feuille de route stratégique d’amélioration de l’expérience

• Valider les parcours clients existants à l’aide de méthodes d’approche conceptuelle, et définir les lacunes et les occasions d’amélioration pour chaque expérience client et persona

• Agir à titre qu’expert(e) et former les utilisateur(trice)s sur les meilleures pratiques, les procédures et les fonctionnalités de l’outil de gestion des parcours

• Collaborer avec d’autres concepteurs pour mettre en avant les principes de la pensée conceptuelle et collaborer/itérer entre les services afin de faire de la gestion des parcours une méthode de travail fructueuse

• Créer des graphiques et des présentations en accordant une attention égale à la mise en page et à l’intégration fonctionnelle

Le Candidat Idéal

• Vous adoptez le point de vue des client(e)s : vous vous mettez facilement à leur place et partagez leur point de vue aux autres membres de l’équipe.

• Vous avez l’expérience de déduire des informations à partir des données des client : vous pensez de manière systémique et pouvez facilement transformer le désordre en simplicité

• Vous avez de l’expérience dans le développement de projets et de programmes interentreprises : vous pouvez travailler avec différents membres de l’équipe pour parvenir à un accord et à des objectifs communs.

• Vous aimez relever des défis : pour vous, les problèmes sont des occasions de trouver des solutions. Vous êtes naturellement curieux(se) et vous cherchez constamment une explication

Exigences minimales

• Au moins 5 ans d’expérience en gestion du cycle de vie, en gestion de l’expérience client, en analyse des processus commerciaux, en opérations de marketing, en architecture de l’information (UX/UI) ou expérience équivalente

• Développer et à systématiser des schémas de parcours client et des portefeuilles de plans de services

• Expérience en matière de transposition de données en perspectives et solutions exploitables, grâce à la recherche quantitative, à la stratégie et à l’analyse du rendement de l’entreprise

Compétences souhaitées

• Expérience dans l’utilisation des plateformes de gestion des parcours, comme TheyDo

Diplôme dans les domaines suivants :

• Interaction personne-machine

• Psychologie

• Statistiques ou statistiques appliquées

• Informatique

• Systèmes d’information

• Conception

Nous vous encourageons à postuler même si vos qualifications ne correspondent pas exactement à la description du poste. Nous recherchons des compétences et des qualités pertinentes pour nous, et non une liste d’expériences correspondant exactement à la description du poste.

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

Role and Responsibilities

Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us!

The role we are offering you:

Reporting to the Manager, Procurement Operations of Indirect Global Procurement & Supply Management (GPSM), the Procurement Operations Support Lead, will accelerate the operationalization of CAE’s indirect procurement division to drive efficiencies across its global procurement landscape. Are you ready to:

• Distill data into insights and effectively communicate findings and actionable recommendations with ease to both technical and non-technical stakeholders.  Drive actionable recommendations to completion, either directly or through others, whilst providing feedback and progress to leadership, business & training center stakeholders alike.

• Lead initiatives to migrate spend to compliant buying channels through a combination of catalogs, policy enforcement, training, and change management.  Drive and enforce Purchase-to-Pay compliance management in line with business goals.

• Improve and complement existing data and reports. Develop and optimize insight-driven reporting packages including key performance indicators (KPIs) aligned with operational business requirements.  Collaborate with GPSM centralized Data & Analytics team to harmonize reporting models for further scale and automation.

• Analyze buying patterns and behaviors across our global purchasing network with the aim of identifying savings/cashflow opportunities, optimizing demand and structurally de-risking behavior.  Develop and carry-out implementation plan and execution.

• Monitor salient opportunities via KPIs, as well as standard procurement KPIs – drive subsequent operational performance and efficiencies in line with SLAs, corporate Objectives & Key Results (OKR targets)

• Leverages technologies and rethink processes to automate Non-Value Added (NVA) procurement and procurement adjacent, upstream, and downstream activities.

• Aligned with leadership’s vision, accelerate the transformation of GPSM into a truly global center-led operation.

• Influence stakeholder and buyer behavior to drive operational efficiencies and/or strategic initiatives.

• Build and manage relationships with key stakeholders to support implementation of business strategies through advanced procurement initiatives.

• Support purchasing team and support onboarding of new personnel and buyers.

• Demonstrate a strategic business mindset and balance multiple stakeholder interests simultaneously.

• Act as an ambassador of the GPSM function within the organization

• Collaborate with Sourcing Managers and Business Units to ensure alignment and execution of category strategies.

• Maintain & direct requesters to preferred supplier program or preferred source of supply.

• Support both simple and complex P2P back-end testing in support of catalog setups and integrations.

• Support business stakeholders when ad-hoc reports are required.

• Participate in/Lead the development and maintenance of policies, procedures, tools, and templates.

Our ideal candidate has :

• A good balance of strong analytical and soft skills

• Bachelors in Commerce/Supply Chain (or equivalent) or Engineering

• 3 to 5 years of relevant experience

• Expert in Excel and PowerPoint. Power BI & SQL an asset

• Oracle and SAP Ariba knowledge is an asset

• English required; French is an asset

• Strong ethics and demonstration of inclusion in day-to-day responsibilities by respecting others’ perspectives/convictions, engaging others’ opinions, creating a safe environment where people, ideas, and opinions are valued within the team and with external partners.

• Ability to leverage diverse views to encourage innovation and challenge the status quo.

• Ability to influence without authority to lead teams and build partnerships with internal resources and CAE supply base.

• Exceptional communication (written and verbal) and facilitation skills.

• Strong analytical and problem-solving skills and ability to prioritize multiple projects.

• Agility, creativity, and transformative mindset

• Independent discretion and judgment. Can work independently.

• Excellent interpersonal skills and ability to work effectively within teams

• Flexible and hungry to learn

CAE offers:

• an environment where your initiatives will be recognized and valued

• the opportunity to travel internationally

• the opportunity to work on a variety of projects on a multidisciplinary team

• the opportunity to represent the organization at external conventions and conferences

• the possibility to work from home occasionally

• flexible schedules

• attractive employee benefits

With over 13,000 employees in more than 40 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com.

#LI-JN1

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Technicien de soutien au laboratoire/Laboratory Support Technician

Responsable de l'exécution d'une variété de procédures de tests de routine pour obtenir des données à utiliser dans la recherche sur les essais cliniques.

Fonctions essentielles

• Effectue une analyse de routine des échantillons et documente les résultats conformément aux SOP et aux directives réglementaires applicables.

• Évalue la validité des résultats analytiques par rapport aux algorithmes affichés par le système informatique du laboratoire.

• Identifie et documente les erreurs de performance potentielles ou les résultats inhabituels et les transmet au personnel supérieur du laboratoire.

• Responsable de la préparation des tampons et des solutions pour analyse, selon les besoins.

• Peut effectuer un examen secondaire des résultats d'analyse lorsqu'il est désigné comme compétent pour le faire pour les instruments et/ou types de données applicables.

• Responsable du stockage des échantillons et des réactifs après analyse.

• Aide au développement et à la rédaction de nouvelles procédures et techniques de laboratoire.

• Aide au bon entretien de l'environnement de laboratoire, conformément aux normes 6S.

• Informe le personnel concerné des pénuries de fournitures.

• Responsable de communications claires, précises et opportunes avec les parties prenantes interfonctionnelles.

• Participe à la formation continue en autodidacte, en assistant à des stages, à des conférences et à des réunions.

• Prend en charge les exigences et les initiatives en matière de sécurité, de qualité et 6S.

• Se conforme aux procédures de l'entreprise et aux exigences réglementaires applicables.

Qualifications

• Diplôme d'études secondaires ou équivalent

• Baccalauréat ou équivalent

• 6 mois d'expérience pertinente en laboratoire ou une combinaison équivalente d'études, de formation et d'expérience

• Connaissance de base des principes de laboratoire.

• Connaissance de base des bonnes pratiques de laboratoire (GLP) et des normes applicables des agences de réglementation.

• Connaissance des procédures et pratiques de sécurité en laboratoire et de contrôle des infections, y compris les précautions standard et la manipulation de produits chimiques dangereux.

• Connaissance de l'équipement de laboratoire, des instruments et de la terminologie utilisée dans le domaine de responsabilité.

• Compétences informatiques de base.

• Capacité à maintenir des procédures de reporting efficaces et à contrôler le flux de travail.

• Capacité à collaborer efficacement avec les parties prenantes internes.

• Certifications et licences applicables requises par le pays, l'état et/ou d'autres organismes de réglementation.

Vous devrez travailler directement avec des départements, des équipes, des fonctions de support et des parties prenantes d'IQVIA situés partout au Canada et à travers le monde, par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.

Comme nos équipes de recrutement sont mondiales, veuillez soumettre votre CV en anglais et en français.

Job Overview

Responsible for performing a variety of routine testing procedures to obtain data for use in clinical trials research.

Essential Functions

• Performs routine analysis of specimens and documents results in accordance with SOPs and applicable regulatory guidelines.

• Evaluates validity of analytical results against the algorithms displayed by the lab computer system.

• Identifies and documents potential performance errors or otherwise unusual results and escalate to senior lab personnel.

• Responsible for preparation of buffers and solutions for analysis, as required.

• May perform secondary review of analytical results when signed-off as competent to do so for applicable instrument(s) and/or data type(s).

• Responsible for post analysis sample and reagent storage.

• Assists in the development and writing of new laboratory procedures and techniques.

• Assists in good housekeeping of the lab environment, consistent with 6S standards.

• Notifies appropriate staff of supply shortages.

• Responsible for clear, accurate, and timely communications with cross functional stakeholders.

• Participates in continuing education through self-study, attending in-services and lectures and meetings.

• Supports safety, quality, and 6S requirements and initiatives.

• Complies with company's procedures and applicable regulatory requirements.

Qualifications

• High School Diploma or equivalent  Req Or

• Bachelor's Degree Some CAP/CLIA lab locations may require a BS in chemistry, biology, or medical laboratory technology degree Req

• 6 months relevant lab experience Req Or

• Equivalent combination of education, training and experience Req

• Basic knowledge of lab principles.

• Basic knowledge of Good Laboratory Practices (GLP) and applicalbe regulatory agency standards.

• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.

• Knowledge of laboratory equipment, instrumentation and terminology used in the area of responsibility.

• Basic computer skills.

• Ability to maintain effective reporting procedures and control workflow.

• Ability to effectively collaborate with internal stakeholders.

•  Applicable certifications and licenses as required by country, state, and/or other regulatory bodies   Req

You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.

As our hiring teams are global, please submit your resume in both English and French.

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers 

**This position is located in Quebec City (YQB) Canada**

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.