Total 4,400 Customer Service job vacancies in Camden, London

Receptionist

Salary: £27,007.50

Location: Barnet

As the Receptionist, you will work in the delivery sites, supporting operational delivery through managing daily site activities, greeting, and directing participants, and completing any necessary paperwork.

Providing a warm and professional welcome to all visitors to the Ingeus office. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.

Ensure the smooth running of all facilities in the office including the management of meeting rooms and associated requirements. Manage all administrative needs including the ordering and distribution of general office needs such as stationery.

As our Receptionist, you will be responsible for:

General Office

• Accountable for driving visitor experience, providing a warm and friendly welcome.
• Answering the telephone and accurately recording messages ensuring that they are relayed in a timely manner.
• Ensure there is sufficient meeting space for internal staff and external visitors.
• Responsible for the maintenance and booking of all meeting rooms and associated equipment within the office (e.g. Projectors, screens, flipcharts)
• Organise catering requirements for meetings as required.
• Responsible for ordering and maintaining an appropriate stock of stationery for the office.
• Responsible for preparing office communications and updating staff notice boards.

As our receptionist, you will have:

• Previous front of house receptionist or host experience in a busy professional environment.
• Excellent organisation, time management and IT skills including MS Office.
• Experience of coordinating events, both internal and external, including logistics and coordination of the event.
• Relationship management with internal and external stakeholders
• Customer service experience

Benefits

As an Ingeus employee, you will have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Life insurance
• Private medical care
• Company pension
• Online discount shopping
• Additional leave for personal development and community volunteering
• The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, the advert may close early if we receive suitable applications.

Proud member of the Disability Confident employer scheme

Role: Paediatric Urgent Care Sister Location: The Portland Hospital for Women & Children Hours: Full-Time 37.5hrs pw fixed term contract for 1 year Salary: competitive dependent on skills & Experience + benefits including pension, health cover, flexible benefits and excellent career development

Responsibilities include but are not limited to: Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance. Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations. Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements. Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary. To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc. To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers. To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working. To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington: Integrated Discharge Team Rapid Response Borough-based Virtual Ward Bed-based intermediate care District Nursing assessment Therapy assessment Early supported discharge

Job Summary The post holder works as part of the general practice team under the supervision of the practice nurse, and supports them by participating in the delivery of patient care. The post holder undertakes roles and duties delegated by the practice nurse or a General Practitioner. They will work collaboratively with the general practice team to meet the needs of practice population by providing quality evidence based care. The post holder will strive to improve standards of care and contribute to the identification of practice population needs. The post holder will follow practice policy and procedures. Roles and Responsibilities: The post holder will be responsible for the following clinical activities: Undertake, record and follow guidelines for the tasks for which they have received appropriate training Assisting the surgeon in the minor surgery clinic Daily phlebotomy clinic Measuring and recording following physiological measurements in routine presentations Using patient specific directions, administer to adults B12, influenza and pneumococcal vaccine under indirect supervision of a regulated professional To gain the underpinning knowledge and practical skills to administer basic life support or adrenaline if necessary Undertake wound management as delegated by the regulated professional, referring back any patient that does not fit within established protocols Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Where appropriate, provide support and encouragement to self-manage their conditions According to practice need and having undertaken appropriate training provide clinical care including monitoring and review of non-complex long term conditions Assess patients readiness to change and provide motivational support as appropriate in cases for example smoking, obesity and healthy living for older people Plan, develop and implement health promotion activities either in one to one or small groups as appropriate e.g. smoking, exercise and diet Communication Patients are treated with dignity, respect and discretion whilst maintaining their confidentiality Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Undertake effective communication with patients in specific clinical situations Communicate effectively with the primary health care team Acts in a manner that acknowledges patients right to make decisions and recognises their responsibilities Maintain confidentiality during communication consistent with legislation and employers policies Personal and people development Take responsibility for maintaining a record of own personal development Work with the practice to access appropriate training based on identified need To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be familiar with the changing structures of health care provision relevant to general practice Health, safety and security Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including: hand washing universal hygiene procedures collection and handling of laboratory specimens segregation and disposal of waste materials decontamination of instruments and clinical equipment reporting and treatment of sharps injuries dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection control measures Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures, and statutory local guidance. Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control o Service improvement Work with colleagues in the team on the development of current and new services and other initiatives Deal with requests from patients and clinical staff for health information leaflets Quality Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know the practice's policies in this respect, especially the whistle-blowing policy - available in the practice staff handbook Be able to manage your own time effectively Equality and diversity Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone Information processes Familiar with general practice computerised clinical system so as post holder can record information and activities undertaken with patients and carers in an accurate and timely fashion Inputs accurate Read codes about patients to ensure accurate retrieval of information for monitoring and auditing processes Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information Learning and development Disseminate learning and information gained from courses. Confidentiality The post holder should be aware of the confidential nature of this job. Any matter of a confidential nature relating to patients, carers, relatives, staff, volunteers or practice business must not be divulged to any unauthorised person. Health and Safety The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. To liaise with the Practice Manager to maintain the safety and wellbeing of patients, visitors and staff in accordance with the national and local policy. Ensure correct procedures are followed and documentation is completed for all accidents and incidents. Data Protection Act The post holder must be aware of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information. It will be necessary for the post holder to work alongside other staff from time to time. These duties will include supervision, training and support to help them achieve their full potential whilst working within their role description. Other responsibilities This job description covers the major responsibilities to be carried out and may be amended in the light of changing needs of the practice. Consultation will occur before any such changes take place

I am recruiting for a Roofer to join a Housing Repairs and Maintenance Team.

The service is now moving ahead with their regeneration programme, as such a post have come up for experienced roofers to work on pitched roofs as well as completing internal Joinery work.

So ideally we are looking for Roofers with experience in Joinery work as well.

Hours of work will be between the core hours of 8.00 am and 6.00 pm (Monday - Friday) you may be asked to work Saturdays on occasions - 8.00 am and 1.00 pm in order to meet deadlines.

The Roofer duties will be

* Working on Tiled Roofs for Void and Tenanted Properties
* Completing all type of maintenance work
* Patching
* Felting
* Repairs

As well as roofing you may be asked on occasions to help complete repairs in the home doing Joinery tasks such as fitting handrails, skirting boards, hanging doors etc when weather prevents you roofing

The pay range for the role is £18.42 to £22.20 per hour LTD company rate. The PAYE equivalent is £15.70 to £18.93 per hour, inclusive of holiday.

In order to apply

• Several years of experience in Pitched Roofing
• CSCS Card
• NVQ or City and Guilds
• Drivers Licence.

If you are interested in applying for the Roofer job please apply or call John on 01772208967

Working with Service Care Solutions offers many benefits including:

* A specialist consultant within an experienced Construction recruitment team
* Consistently excellent rates of pay
* An extensive range of Construction vacancies across the UK
* Payroll service twice a week
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses


Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once their probationary period has been completed.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Ealing.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Waking Night Support Worker will work to support people throughout the night at the service.This ensures members of the local community are able to access critical mental health support at all hours.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised
- Flexible
- Open to feedback and self development
- Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
- Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
- Is respectful, articulate and sensitive in style of communication
- Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:
- Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description

Teaching Assistant Based at Carlisle Infant School, Broad Lane, Hampton, TW12 3AJ Start Date: ASAP – Fixed Term until 31st August 2025
Hours: 30.00 hours per week (paid for 38 Weeks) fixed term 08.45am – 15.15pm Monday - Friday (with a half an hour unpaid lunch break)
Salary: NJC Scale 4 Scale point dependent on experienceAre you passionate about impacting on the development of a pupil with Special Educational Needs alongside supporting the learning of other pupils? If so, this is an excellent opportunity you to join our happy and caring school. As a Teaching Assistant, you will provide assistance for a child in Year 1 with social communication needs. You will be supporting him through delivering an individualized curriculum, leading and managing interventions and providing any additional support as needed. Our ideal candidate: Has experience supporting children with complex needsIs calm and consistent when managing behaviourHas an understanding of working with children in EYFS Has experience of using visuals to support communication Has a “can do” positive attitude Carlisle School serves an extremely diverse community and we rise to the challenges that brings. We offer well behaved and inquisitive pupils, a creative curriculum, a supportive and dedicated staff and an excellent outdoor learning environment. In addition, we offer the opportunity to develop links within our federation with Hampton Hill Junior School. Partnership with parents is at the heart of our caring, thriving school. You can find out more about the school on our Federation website.Visits to the school are encouraged and can be arranged by contacting the school office. If you are interested in applying for this role, please complete the application form attached, including the supporting statement. Please refer to the personal specification for guidance. Safeguarding Statement: Carlisle School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. An enhanced DBS check will be carried out and references will be requested prior to interview. Closing date for applications: Friday 18th November 2024 Shortlisting: Monday18th November 2024 Interview date: WC Monday 21st November 2024

What skills and experience we're looking for

• Do you want to join a dedicated and friendly team?

• Do you have a passion to support young people to meet their full potential?

We are looking to appoint a Temporary Learning Support Assistant with experience of working with students with special educational needs. You will be working with individuals and small groups of students, under the direction of the class teacher, providing effective support to help students reach their full potential.

The successful applicant will be highly motivated with excellent communication and interpersonal skills. You must be adaptable and organised with the ability to work flexibly across the school.

What the school offers its staff

Walthamstow School for Girls is vibrant, successful school and is a wonderful place to work, learn and teach. We are passionate about education being a vehicle for promoting equality for all and our mission is to empower young women to become the leaders of the future. We are a truly comprehensive school, proud of our diversity and committed to social justice.

Commitment to safeguarding

Walthamstow School for Girls is committed to safeguarding and protecting the welfare of children and young people. The successful candidate will be required to undertake an Enhanced DBS Disclosure.

What skills and experience we're looking for

We are looking for a Receptionist and Administrative Assistant to join our busy school office. This is a key role within the Administration Team. You must have excellent verbal and written communication skills and be able to respond to parents and carers, visitors, pupils and staff in a polite and confident manner.

What the school offers its staff

Please see the attached job description and person specification for full details of the role and the skills, experience and knowledge we are looking for.

Commitment to safeguarding

Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. The successful candidate will Share the responsibility for the assessment, resuscitation and treatment of all patients referred to the Critical Care Unit, working as part of a team with the on-call ICU consultant. Work alongside our trainees on a full shift rota. This is a full shift rota and the successful candidate will be required to be resident in the hospital during the working hours allocated to them on the rota Share the responsibility for direct clinical supervision and teaching of the trainee staff, nurses and medical students. Assist in the provision and development of a safe, effective and efficient critical care service and support the Trust in its aim to provide the best possible care to patients. Carry out all duties at the highest possible standard taking responsibility for individual patients in their care. Comply with Trust Health and Safety policies and employ the basic principles of infection control practice to maintain a safe and healthy environment for patients, visitors and staff. Maintain good electronic clinical records and effective working relationships with medical, nursing and allied healthcare professionals on the critical care team. Take an active role in the departmental clinical governance activityApplicants must be eligible for full registration with the GMC at time of appointment and hold a current licence to practise. Post-graduate examination qualifications are desirable, but by no means essential. This post is not recognised for training by the Postgraduate Dean, Faculty of Intensive Care Medicine or by the Royal College of Anaesthetists, although the unit itself is. This post is full-time and is covered by the Medical and Dental Staff Terms and Conditions of Service. The National Hospital for Neurology and Neurosurgery provides neurological and neurosurgical services on a regional, national and international basis. The neuroscience critical care unit is a 28 bedded unit with approximately 850-950 admissions a year of which 35-40% are planned elective admissions. We provide care for neurology, acute stroke and neurosurgical patients, in one of the largest dedicated neurocritical care facilities in the UK. There is excellent senior support 24/7 for the unit, with two daily ward rounds by ICU consultants and a dedicated anaesthetic registrar to help with airway management, line placement and training, and other out-of-hours intensive care issues. There are opportunities to be involved with teaching, MDT simulation sessions, clinical governance and quality improvement projects to strengthen portfolios for applications for training posts, as well as developing technical skills and competencies in Intensive Care Medicine. The successful applicant will join a team of 17 doctors, including HEE trainees from various specialities (ICM, IMT and neurosurgery), Clinical Fellows (ST1+), CESR ICM fellows and senior neuroanaesthesia fellows (ST5+) as part of an EWTD compliant full shift rota. This post is a remunerated as a locally employed doctor in line with the 2016 terms and conditions of service. There are weekly MDT neurocritical care meetings to discuss patients with neurologists, neurosurgeons, clinical psychologists and AHP. The monthly M&M meetings include interesting learning cases where decision making, and ethical dilemmas are discussed. There is a formal weekly educational programme, consisting of consultant/senior delivered teaching, journal club, as well as informal bedside teaching, tea trolley teaching, in situ MDT simulation and a CVC simulation course for the junior clinical fellows. Some of the consultants are POCUS accredited and can mentor FUSIC heart, lung and transcranial ultrasound. You will be allocated an Educational Supervisor to enable regular appraisal and support in the development of a learning plan and portfolio.

Hours: 35 hours per week

Shift Pattern: Monday-Sunday

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place

Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers

Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence

Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback

Preparing rotas in line with commissioned care hours

Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager

Closing date for applications 24 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Job Advert

Salary: OTE upwards of £26,900 per annum

Hours: 47.25 hours per week, Monday to Saturday on a rota basis

Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT







A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.

We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in
Letchworth for 35 years.

We've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial
role.



What you will be doing:

* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.



What we need from you:

* Full manual driving licence is required
* Previous experience working within an automotive service department
* A good listener, patient, with outstanding communication skills
* Must be computer literate with knowledge of MS Office packages
* Be committed, dedicated, able to work independently, multitask, and achieve deadlines



Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.

The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.

As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You’ll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.

Additionally, you’ll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.

To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients,manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 19 Nov 2024

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website and search REQ005850

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

12 Month Fixed Term Contract

Location - London/South London region

Salary - Competitive

Are you an experienced Field Service Engineer looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to the Meditech division of a major global company, then this is the right opportunity for you!

You will provide technical services and support to customers and colleagues regarding products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focused on and fulfilling the customer's requirements and expectations.

Role Responsibilities:

• Repairing, installing, and servicing medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Supporting product / solution lifecycle management from site survey through to decommissioning
• Product and software modifications, updates, FCA's etc
• Able to travel and stay away, to ensure works are carried out in the most efficient way
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
• Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)

Your experience & qualifications:

Essential:

• Technical Apprenticeship completed or
• HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
• Full UK driving license
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training

Desirable:

• HND or above or equivalent in a technical qualification; mechatronics; electronics, engineering, physics or computing

Next Steps:

If you believe that you are a good fit for the Field Service Engineer position, submit your CV now. We are more than happy to answer queries and help you with your journey.