Total 30 Customer Service job vacancies in CH4 9QL

Saltney Ferry C.P. currently have an exciting opportunity for a dedicated practitioner to join the team as a 1.2 Learning Support, supporting teaching staff with responsibility for the development and educational provision of learners.

Job overview

You’ll be responsible for assisting with planning, preparation and delivery of lesson provision, both on a whole-class and individual basis, preparing resources to support learning activities as well as ensuring pupils are supported pastorally. You’ll contribute to evaluating student progress and provide feedback to the class teacher to ensure all students’ learning needs are being met.

Job requirements


A minimum of 3 GCSEs at C grade or above, including English and Maths

Teaching Assistant qualification desirable

Experience of class supervision and assisting with lesson provision to achieve positive learning outcomes

Good written and verbal communication skills with the ability to work in tandem with teaching staff

Ability to be empathetic and understanding to the needs of students


Why join us?

As a 1.2 Learning Support within Saltney Ferry C.P., you’ll be able to build upon your existing skillset within a supportive environment, with professional development, training, and career progression opportunities available.

Customer Service Representative Chester - £24,000 with a £2,500 bonus paid yearly!

A fantastic opportunity is available to work for a culturally centric team based in Chester who are looking for a Customer Service Representative to join them on a permanent basis.

The client is a global business but within the Chester office they have a real family feel where everyone works together to achieve a common goal.

This role has excellent scope for progression whether that be within the team or within the business in other departments.

Benefits: Free parking, 34 days holiday including bank holidays, excellent pension, excellent welling support programme and more!

This is a fast-paced role so experience within a phone-based environment is key and experience working within an environment when you have to multitask is also key.

Responsibilities:
* Processing a range of customer orders
* Support all stakeholders through the process ordering process and provide efficient aftercare
* Dealing with a range of queries from suppliers, clients and customers through email and phone
* Working with other departments to ensure the right customer journey is provided
* Go over and beyond to provide excellent customer service at all times
* Ensure complaints, if they arise are dealt with professionally

Experience and skills required:
* Experience working within a phone based environment
* Experience working within a fast paced environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are seeking an enthusiastic and committed care coordinator to join our friendly team providing high quality care to our patients. A pleasant manner, attention to detail, experience of people facing environments are essential. As a care coordinator, the successful applicant will work closely with the clinical and reception team. Knowledge in EMIS and Docman is desireble but not essential.

We are seeking an enthusiastic, motivated, reliable Community Health Care Assistant who is keen to support and deliver a range of high quality nursing and phlebotomy services to our patients based in Chester.

An enthusiasm to support our team to deliver high quality services is a must for this role, and you will also need to demonstrate excellent communication and interpersonal skills with the ability to be adaptable, reliable and approachable.

We are a very friendly, compassionate and highly motivated team that work hard to deliver the best outcomes possible for our patients and are seeking someone with similar values to come and join us.

Working within our integrated team, you will undertake duties involving the delivery of nursing services using a person centred approach. This involves providing quality care to patients in their own home, or patients in long term care settings, avoiding unnecessary admission to hospital.

As the role involves visiting patients in their own environment, access to transport for work purposes is essential.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our websitehttps://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email –cwp.recruitment@nhs.netor by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in XXXXXXXX (POST CODE).

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Carbon60 are looking to recruit a Facilities Manager (Customer Interface) to work for a large Engineering Firm in Broughton (on site). This is a temporary ongoing contract for a minimum of one year with potential to be extended or made permanent. This role will be subject to basic security clearance.

Location: Broughton

Pay Rate: £26.45 per Hour PAYE (£48,139) or £35.00 Per Hour Umbrella (£63,700)

Working Hours: 35 Hour Week (4.5 days per week) between the hours of 7am and 7pm to be agreed at appointment)

Contract: Temporary Ongoing - Minimum 12 months

The Role:

• Accountable for the co-ordination of Facilities Management (FM) activities ranging from Maintenance to Strategic Construction projects
• Acting as the customer interface
• Provide support to the facilities site manager to own reactive/unplanned daily issues that arise across the plant
• Provide support to the facilities site manager and Environmental, Health & Safety Controller on Environmental, Health & Safety topics requiring action / improvement, acting as a co-ordinator when required

The Successful Candidate:

• Experience in facilities Management or Building & Construction (Preferably in a factory or Production environment)
• Flexible thinking and problem-solving skills
• Excellent relationship building and stakeholder management skills
• Excellent communication skills

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Specification

Location: Chester (Hybrid working)

Position: Complaints Handler

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Job Specification

Location: Chester (Hybrid working)

Position: Financial Support Advisor

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday INN,Chester South

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday INN, Chester South.

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Job Specification

Location: Chester (Hybrid working)

Position: Financial Support Advisor

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Duties and Responsibilities

1. To carry out general front of house and reception duties.

1.1 Provide an efficient and courteous service to the public, colleagues and
residents at all times.

1.2 Implement the Association’s Visitor policy and procedure and monitor
movement around the Project using CCTV, and manage the front door,
booking in and signing out all visitors to the site, and attend to as appropriate.

1.3 Manage face to face and telephone enquiries, logging, responding and/or
redirecting messages, ensuring that they are relayed to correct person.

1.4 Effective key management, when residents are leaving and returning to the
project, including triggering process for any report of lost keys.

1.5 Deal effectively with a wide range of organisations and individuals as a
representative of the Association, including receiving referrals and placement
enquiries, appointment requests, job reporting and rent management.

1.6 Working to agreed Standards, be responsible for all correspondence and
communication within the Association and all that goes out externally.

1.7 To deliver a quality administrative service that fulfils the requirements of the
Association accurately using electronic and manual systems.

2. To manage and develop the Activity and Learning space working with
external partners and colleagues to develop and deliver a programme of
meaningful activities and learning.

2.1 Work with residents and support staff to identify resident needs, and develop
activities and learning opportunities that meet those needs.

2.2 Identify and develop a range of meaningful activities that build residents’
knowledge, skills, and confidence.

2.3 Develop partnerships with external organisations to develop and deliver
meaningful activities that meet residents’ needs.

2.4 Utilise partnerships with external organisations to enable timely access to
their programmes, projects, or support for residents.

2.5 Support residents to access a variety of support and activities, internally and
externally, record attendance and capture outcomes and achievements.

2.6 Be responsible for recording activity data on the central activity data sheets
and within all engagement and participation action plans and reports.

3. To capture the resident voice through a range of methods including
regular Resident Meetings, and enable residents to participate in
Association wide engagement and participation activities, meetings, and
panels.

3.1 Arrange and lead Resident Meetings, recording discussions and outcomes
and liaising with Project Manager to discuss and implement actions arising
from them.

3.2 Work with residents to enable and support participation in other Forum wide
engagement and participation activities, meetings, and panels.

3.3 Support Project staff and other colleagues to ensure effective delivery of
engagement and participation, and contribute to Association wide activity
planning, delivery, outcomes, and reporting.

3.4 To consult, liaise, and communicate with residents, via the engagement
communication channels to ensure engagement and participation.

3.5 Contribute to the Engagement and Participation Officer’s quarterly calendar of
events in line with the engagement strategy or organisational priorities.

3.6 Be responsible for recording engagement activity data on the central activity
data sheets and contribute to all engagement and participation action plans,
outcome recording, and reports.

4. To support the Project Manager in the management and administration
of the Project.

4.1 Work alongside Project staff to ensure excellent standards of accommodation
are provided and maintained.

4.2 Report repairs and problems using the Association’s procedures and
systems.

4.3 Ensure the Association’s Compliments, Comments and Complaints policy and
procedure is adhered to.

4.4 Ensure all direct charges are collected on time and actioned, and to work
within the Association’s associated policy and procedures.

4.5 Contribute to ensuring residents comply with all relevant housing
management processes and offer advice and assistance to residents,
including flat management, in a friendly manner.

4.6 Ensure health and safety, including security of the Project, is given due regard
at all times and contributing to health and safety inspections and tasks as
appropriate to the project.

4.7 Identify any housing management or safeguarding risks using the appropriate
reporting systems and Association’s paperwork.

4.8 Carry out or contribute to tasks that the Project Manager may reasonably
request from time to time to support the management and administration of
the Project.

4.9 Act as key point of contact in the absence of the Project Manager.

5. Collaborative Working: To ensure effective collaboration, underpinned
by a clear focus on meeting the needs of residents, taking an outcome
focused approach and utilising relevant systems with clear lines of
communication and a shared understanding of roles and
responsibilities.

5.1 Work as part of a team, to ensure rota cover, and take responsibility for
personal safety

5.2 Be trained and proficient in the application of a range of tools/assessments in
order to progress resident’s support and risk needs, and ensure assessments
are recorded and updated on the Association’s system and where applicable
on commissioners’ systems.

5.3 Engage in reflective practice sessions, individually and as a team, to assess
the effectiveness of interventions and identify areas for personal and
professional development.

5.4 Attend and contribute towards monthly team meetings.

5.5 Activity participate in the Association’s performance management process.

Proud member of the Disability Confident employer scheme

Support Worker | Day and night vacancies available | Saltney | 37.5 hours per week | 4 on, 4 off rolling shift pattern | Days: 2 x 07.55am — 19.00pm and 2 x 11.00am — 22.05pm | Nights: 2 x 20.00pm – 08.05am, 2 x 21.15pm – 08.20am | Day - £25,125 – £28,318.92 + Night - £24,223.68 - £27, 695.16

For over 55 years, our client has provided safe, quality accommodation, along with first class support services to the most vulnerable members of society.

They provide person centred, supported housing across Wirral, Cheshire and Warrington, with a focus on specialist support services to people aged 18 years and over who are at risk of, about to become, or are homeless, and 16 to 21 year old care leavers.

In this role, you will fully utilise an Assessment, Planning, Implementation and Review approach within service delivery-based activities to equip residents with the knowledge, skills and confidence they need to enable them to pursue their journey of choice towards living independently, ensuring support networks are available to residents by working in collaboration with partnership agencies.

You will provide housing management support, complete and explain licence agreements, manage rental income, void management and building health and safety.

Are you the right person for the job?

The following criteria are essential for this role

• Experience working with vulnerable client groups
• Experience in managing caseloads
• Commitment to delivery of a high quality service
• Approachable and positive manner
• Awareness of Health and Safety issues
• High-quality communication skills
• Can deliver written and verbal reports
• NVQ Level 3 or above in Health and Social Care or equivalent
• Experience in dealing with Safeguarding matters/situations
• Knowledge of Mental Health
• Knowledge of Substance Misuse

What will your role look like?

Your key tasks will be:

• To ensure that the services delivered to residents are of the highest quality, by contributing towards project performance against internal and external requirements
• To follow policies and processes within service delivery practice, and contribute to service improvement
• To contribute towards the maintenance and health and safety of Association properties and be compliant with legislation and regulations
• To ensure effective collaboration, underpinned by a clear focus on meeting the needs of individuals, taking an outcome-focused approach, utilising relevant systems and clear lines of communication, and a shared understanding of roles and responsibilities

What can you expect in return?

• The pension scheme for new staff will be based on a defined employer contribution of 3% and employee contribution of 5% (minimum)
• 5.6 weeks holiday and maximum of 5 Extra Company Days awarded based on length of service
• A days annual leave if your birthday falls on a working day
• Required to work Bank Holidays if it falls on shift pattern
• Medicash Scheme
• Business mileage is paid at 45 pence per mile
• You will join an Investors in People Gold employer

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Business Support Officer | Wirral | 37.5 hours per week | Monday — Friday — 09.00am—17.00pm| £23,250.64 — £26,047.44

For over 55 years, our client has provided safe, quality accommodation, along with first class support services to the most vulnerable members of society.

They provide person centred, supported housing across Wirral, Cheshire and Warrington, with a focus on specialist support services to people aged 18 years and over who are at risk of, about to become, or are homeless, and 16 to 21 year old care leavers.

You will assist residents with the knowledge, skills and confidence they need to enable them to pursue their journey of choice towards living independently, ensuring that an excellent quality of accommodation and service is provided at all times.

Are you the right person for the job?

The following criteria are essential for this role

• Good interpersonal skills
• Good IT and Microsoft office skills
• Experience of working in an Administration Environment
• Knowledge of working practices regarding file management (computer and hard copy)
• Receptionist skills
• NVQ Level 3 and above in Administration or equivalent
• Commitment to delivery of a quality service
• Knowledge and understanding of Safeguarding legislation

What will your role look like?

Your key tasks will be:

• To prepare and undertake positive Housing Management functions utilising formal and informal communication methods
• To carry out general front of house and reception duties
• To assist residents to meet their desired goals and outcomes
• To promote strong engagement with residents, encouraging them to link in with the services offered throughout the Association and external agencies
• To work alongside the project team to ensure excellent standards of accommodation are provided and maintained
• Collaborative Working: To ensure effective collaboration, underpinned by a clear focus on meeting the needs of individuals, taking an outcome focused approach, utilising relevant systems and clear lines of communication, and a shared understanding of roles and responsibilities
• Ofsted Standards: For Ofsted registered sites, to adhere to all Ofsted regulations and standards, provide quality and consistency of service and property standards to continually meet the Ofsted regulations, and be part of the preparation for Ofsted inspections

What can you expect in return?

• The pension scheme for new staff will be based on a defined employer contribution of 3% and employee contribution of 5% (minimum)
• 20 days and maximum of 5 Extra Company Days awarded based on length of service
• A days annual leave if birthday falls on working day
• Not required to work Bank Holidays
• Medicash Scheme
• Business mileage is paid at 45 pence per mile
• You will join an Investors in People Gold employer

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Job Specification

Position: Financial Support Advisor

Location: Chester (Hybrid working)

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk