Total 34 Customer Service job vacancies in CH4 0BY

The post holder must be willing to travel to support team working, along with practice and Primary Care Network (PCN) engagement. The Primary Care Commissioning Manager will operate effectively and flexibly within a demanding environment to provide specialist, expert leadership in interpreting and managing GP contractual changes, quality improvement and change. The post holder will be responsible for leading on a defined range of responsibilities within the primary care workplan and will be expected to work both autonomously and as part of a team. The post holder will be expected to manage and deliver projects and tasks, mandated locally, regionally, or nationally, with due consideration for decision making, assurance and reviewing processes, whilst undertaking appropriate stakeholder and engagement to support change, service improvements and commissioning. Are you passionate about health and social care and looking for a role that offers flexibility and growth? At North East and North Cumbria Integrated Care Board, we value work-life balance and offer a range of flexible working options, including hybrid working. Enjoy a supportive team environment, competitive salary, and opportunities for professional development. Apply now to make a difference in our community! We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process. This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region. Benefits: Competitive salary and pension scheme Opportunities for professional development and training Supportive team environment Enhanced work-life balance through flexible and hybrid working arrangements Employee Benefits Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process. Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Redmount Residential Home

Role: Senior Care Assistant NVQ 3 – Nights

Rates: £13.75 per hour

Working Hours Part Time or Full time hours considered 22.5 -45 hrs per week

What we offer

• Competitive pay rates
• Flexible working shifts, regular shift patterns
• FREE Uniform
• FREE Training both online and classroom based
• FREE Blue Light Card (discounted shopping)
• FREE Employee Assistance Programme
• FREE Healthcare Cashback Plan
• Refer a Friend incentive worth £100.00

About us

We currently looking to engage a Senior Care Assistant to join our friendly team at
Redmount Residential Home. The home is situated in the picturesque village of Buckfastleigh in the heart of the Southwest Devon Countryside and registered as a 34-bed residential Home.

Our aim at Redmount Residential Home is to provide the highest standard of care in a relaxed, friendly environment. We specialise in caring for people with dementia with a friendly and empathetic approach. We ensure that residents can still enjoy the freedom and lifestyle of their choice, whilst receiving care that is appropriate to their needs built on dignity and respect and you will play a key part in this:

What you will be doing: -

• To assist with care and support of the service users with their personal care and social activities.
• To encourage and help promote the quality of life according to needs as identified in a resident’s personal care plan.
• supervising a team of care workers including doing supervisions
• Working with lots of different people including adults with learning disabilities, physical disabilities, mental health conditions and older people.
What you will bring:

• A naturally caring approach and a passion for helping people maintain their dignity, independence, and choice.
• A respectful, courteous, and compassionate nature and belief in giving your personal best at all times.
• Good communication skills to effectively interact with residents and fellow colleagues.
• Reliability and flexibility to support the nature of the business.

Essential Qualifications

QCF Diploma in Health and Social Care Level 2 and 3 (or equivalent)

Successful candidates will be subject to a DBS check.

Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all of our staff are vetted, selected, trained and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

We reserve the right to close this vacancy when sufficient applications are received.

As we often have many applicants for jobs at Your Health Limited, we regret that we will only be able to contact those applicants who are short-listed for interview. Therefore, if you have not heard from us within two weeks of the closing date, please assume you have not been short-listed for interview on this occasion.

A great opportunity has come up for an experienced electrician to work with our client based in South Shields. You'll be conducting EICR's and repairs to our clients managed properties.

Rate: £20 LTD an hour
Hours: 37 hours a week
Days: Monday - Friday

Job Description

• Organise and carry out the design, installation, maintenance, testing and repair work for the domestic properties,
• Manage stock/supplies to ensure works are not delayed.
• Carry out responsive electrical repairs.
• Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Requirements

• 2391 or equivalent
• 18th edition
• NVQ Level 3 Installations
• Driving License

Saltney Ferry C.P. currently have an exciting opportunity for a dedicated practitioner to join the team as a 1.2 Learning Support, supporting teaching staff with responsibility for the development and educational provision of learners.

Job overview

You’ll be responsible for assisting with planning, preparation and delivery of lesson provision, both on a whole-class and individual basis, preparing resources to support learning activities as well as ensuring pupils are supported pastorally. You’ll contribute to evaluating student progress and provide feedback to the class teacher to ensure all students’ learning needs are being met.

Job requirements


A minimum of 3 GCSEs at C grade or above, including English and Maths

Teaching Assistant qualification desirable

Experience of class supervision and assisting with lesson provision to achieve positive learning outcomes

Good written and verbal communication skills with the ability to work in tandem with teaching staff

Ability to be empathetic and understanding to the needs of students


Why join us?

As a 1.2 Learning Support within Saltney Ferry C.P., you’ll be able to build upon your existing skillset within a supportive environment, with professional development, training, and career progression opportunities available.

Job Description

Deputy Nurse Manager

Hourly Rate: £20-£22

40 hours per week

Are you an experienced Deputy Nurse Manager with a deep commitment to providing compassionate, high-quality care? Our client is currently looking for an experienced Deputy Nurse Manager to help lead and drive their team. This is an exciting opportunity for someone with strong leadership and clinical skills to make a meaningful impact on both staff and residents. You will play a vital role in ensuring the smooth day-to-day operations of the home, collaborating closely with the Home Manager to deliver exceptional standards of care.

Skills & Qualifications:

• Nursing qualification (RGN/RMN), with a valid and clear UK NMC Pin.
• Proven experience within nursing homes, with prior management or leadership experience
• Strong leadership and organisational skills, with the ability to motivate and inspire a team.
• In-depth knowledge of senior care practices, regulations, and best practices.
• Excellent communication and interpersonal skills, with the ability to build relationships with residents, families, and staff.

Benefits:

• An additional day off for your birthday
• Benefits app - get access to high-street discounts
• Employee assistance programme
• Competitive annual leave
• Long service rewards

Key Responsibilities:

• Oversee the day-to-day operations within the care home, ensuring smooth running of all clinical services.
• Supervise and support nursing and care staff, ensuring adherence to care plans, guidelines, and best practices.
• Assist in developing, implementing, and reviewing care plans for residents, ensuring they receive the highest standard of care.
• Work closely with the Home Manager to maintain and improve the quality of care delivery.
• Provide guidance, mentoring, and support to the nursing and care team, ensuring they have the necessary skills, training, and motivation to excel in their roles.
• Manage staff rotas, assist with recruitment, and support the onboarding process of new team members.
• Ensure compliance with relevant care regulations and maintain a safe, welcoming environment for residents.

If you are a dedicated and compassionate clinical professional with the leadership experience to ensure high-quality care and a positive environment for both staff and residents, we would love to hear from you!

Reference: WILL80018/MW

INDNUR

Customer Service Representative Chester - £24,000 with a £2,500 bonus paid yearly!

A fantastic opportunity is available to work for a culturally centric team based in Chester who are looking for a Customer Service Representative to join them on a permanent basis.

The client is a global business but within the Chester office they have a real family feel where everyone works together to achieve a common goal.

This role has excellent scope for progression whether that be within the team or within the business in other departments.

Benefits: Free parking, 34 days holiday including bank holidays, excellent pension, excellent welling support programme and more!

This is a fast-paced role so experience within a phone-based environment is key and experience working within an environment when you have to multitask is also key.

Responsibilities:
* Processing a range of customer orders
* Support all stakeholders through the process ordering process and provide efficient aftercare
* Dealing with a range of queries from suppliers, clients and customers through email and phone
* Working with other departments to ensure the right customer journey is provided
* Go over and beyond to provide excellent customer service at all times
* Ensure complaints, if they arise are dealt with professionally

Experience and skills required:
* Experience working within a phone based environment
* Experience working within a fast paced environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are seeking an enthusiastic and committed care coordinator to join our friendly team providing high quality care to our patients. A pleasant manner, attention to detail, experience of people facing environments are essential. As a care coordinator, the successful applicant will work closely with the clinical and reception team. Knowledge in EMIS and Docman is desireble but not essential.

We are seeking an enthusiastic, motivated, reliable Community Health Care Assistant who is keen to support and deliver a range of high quality nursing and phlebotomy services to our patients based in Chester.

An enthusiasm to support our team to deliver high quality services is a must for this role, and you will also need to demonstrate excellent communication and interpersonal skills with the ability to be adaptable, reliable and approachable.

We are a very friendly, compassionate and highly motivated team that work hard to deliver the best outcomes possible for our patients and are seeking someone with similar values to come and join us.

Working within our integrated team, you will undertake duties involving the delivery of nursing services using a person centred approach. This involves providing quality care to patients in their own home, or patients in long term care settings, avoiding unnecessary admission to hospital.

As the role involves visiting patients in their own environment, access to transport for work purposes is essential.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our websitehttps://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email –cwp.recruitment@nhs.netor by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in XXXXXXXX (POST CODE).

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Carbon60 are looking to recruit a Facilities Manager (Customer Interface) to work for a large Engineering Firm in Broughton (on site). This is a temporary ongoing contract for a minimum of one year with potential to be extended or made permanent. This role will be subject to basic security clearance.

Location: Broughton

Pay Rate: £26.45 per Hour PAYE (£48,139) or £35.00 Per Hour Umbrella (£63,700)

Working Hours: 35 Hour Week (4.5 days per week) between the hours of 7am and 7pm to be agreed at appointment)

Contract: Temporary Ongoing - Minimum 12 months

The Role:

• Accountable for the co-ordination of Facilities Management (FM) activities ranging from Maintenance to Strategic Construction projects
• Acting as the customer interface
• Provide support to the facilities site manager to own reactive/unplanned daily issues that arise across the plant
• Provide support to the facilities site manager and Environmental, Health & Safety Controller on Environmental, Health & Safety topics requiring action / improvement, acting as a co-ordinator when required

The Successful Candidate:

• Experience in facilities Management or Building & Construction (Preferably in a factory or Production environment)
• Flexible thinking and problem-solving skills
• Excellent relationship building and stakeholder management skills
• Excellent communication skills

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Specification

Location: Chester (Hybrid working)

Position: Complaints Handler

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

Job Specification

Location: Chester (Hybrid working)

Position: Financial Support Advisor

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday INN,Chester South

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday INN, Chester South.

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Job Specification

Location: Chester (Hybrid working)

Position: Financial Support Advisor

Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)

Contract: Permanent

Salary: up to £30,000 DOE + Annual Bonus and Company Benefits

HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.

The ideal candidate will have experience in a similar role.

Responsibilities:

• Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
• Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.

• Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
• Identify, recognize and work with customers whose circumstances are often vulnerable.
• Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
• Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.

• Where applicable signpost customers to relevant non-for-profit organizations for support and advice
• Work towards achieving daily and monthly targets both individually and as a team.

• Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
• Raise any procedural, departmental risks and concerns in line with company process and escalation routes.

Skills/Experience:

• Previous call centre or collections experience (desirable), and full training will be provided
• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

Due to the nature of the role, these will be subject to a DBS and Credit Check.

Please do not hesitate to contact me for further information on 0151 3471110 or email nicola.evans@hrgo.co.uk