Total 4,495 Customer Service job vacancies in Bromley, London, BR1 1JN

Role: Support Worker - Staying Well Team

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Lambeth

Closing date: 17/11/2024

Interview date: 28/11/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support worker in the Staying Well Team we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join our Staying Well Team, part of the Living Well Network Alliance.

Since July 2018, several organisations, including the South London and Maudsley NHS Foundation Trust and Lambeth Council, have been working together to provide adult mental health services in Lambeth. This includes the Living Well Network, which offers support in housing, employment, and community services.

The Staying Well Team helps connect primary care services including GPs, and secondary mental health care. We support clients to stay well and help them transition smoothly between services.

Our team provides personalised short-term and long-term support tailored to meeting each client’s needs.

The successful candidate will provide varying levels of support to approximately 30 clients in the borough of Lambeth.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Conduct regular assessments of service users’ needs to tailor support effectively and ensure progress toward their goals.
.Collaborate with other departments to ensure the highest quality of care for service users.
.Develop SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) and assist service users in reaching these objectives.
.Promote engagement and social inclusion, while fostering autonomy and independence, to enhance overall physical health outcomes.
.Provide a range of interventions, both short-term and long-term, tailored to the individual needs of each service user.

To succeed as the Support Worker Role, you will have:

.Experience in supporting service users with mental health challenges, demonstrating empathy and understanding.
.Strong prioritisation skills and the ability to manage your workload independently and efficiently.
.Proficiency in Microsoft Office applications, including experience with databases to track and manage information effectively.
.A proactive approach with keen attention to detail, ensuring high-quality support and documentation.
.Excellent interpersonal skills to develop and maintain positive working relationships with service users and colleagues.
.A genuine interest in mental health and a commitment to making a positive impact on the lives of individuals facing both short-term and long-term challenges.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Agnes Jancauskaite Lead Manager at agnes.jancauskaite@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.



We are currently looking for Health Care Assistants (band 2) to join our team.
We are an established team looking after patients who have undergone surgical procedures and also those with acute /chronic health conditions.

As a health care assistant on ward your responsibilities would be taking observations, assist in patients with personal care and mobility. You will be constantly providing our patients with the highest standard of customer service.
You will be doing a mixture of nights and day shifts.
Experience in healthcare sector is desirable but not essential as full training will be provided.

The Nursing Assistant works under the direction or supervision of qualified nurses/midwives to implement care planned by Registered Professionals. The Health Care Support Worker (HCSW) is proactive in monitoring and anticipating patients’ needs within the boundaries of the Job Description

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Tuesday 19 Nov 2024

Role: Support Worker - North Living Well Centre

Salary : £30,859 per annum

Hours: 37.5 hrs per week

Location: Brixton

Closing date: 17/11/2024

Interview date: 28/11/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a support worker to join the North Living Well Centre team.

The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Be a capable and enthusiastic support worker
.Be joining the North Living well Centre, a service which is part of the innovative reshaping of Mental Health services in Lambeth.
.Work directly with clinical staff to manage a caseload of people with Mental Health needs in the Lambeth Community, focusing on resolving practical issues and improving their wellbeing and social integration and supporting them the to lead independent lives in the community alongside their GP.
.Work with Staff in the Living well centres supporting clients using mix of brief interventions or longer-term support as needed, delivered by multi-disciplinary teams consisting of support workers, community psychiatric nurses, social workers, occupational therapists, peer mentors and consultants.

To succeed as the Support Worker you will have:

.Knowledge of the needs and hopes of vulnerable people – particularly those with mental health issues and complex needs.
.An understanding of the issues facing vulnerable people and the services they require to address these.
.Experience in working quickly and building relationships in a short period of time.
.Experience in working in partnership with external agencies and health & social care professionals.
.A good understanding of social support needs including the difficulties of social exclusion and housing issues.

We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Jason Alvares at Jason.Alvares@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Unscheduled Care Lead to join our Primary Care team at HMP Pentonville, a category B/C Prison located in Pentonville. Hours Monday to Friday 07.30 - 15.30 Salary This position is full time, youll receive an annual salary up to £62,926 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

We are seeking an experienced and innovative senior manager with extensive experience of working in an organisation with responsibility for the provision of mental health. You will live our values and be authentic, collaborative, emotionally intelligent and have a passion for social justice, improving health outcomes and reducing health inequalities. You will have experience of working with our service users, those with lived experience and clinicians to develop a shared vision of services and standards of service delivery and a track record that demonstrates major achievement through innovation and strong, sensitive leadership. The person appointed will be able to demonstrate a strong knowledge and understanding of both health and care services and will be able to demonstrate a track record of appropriate service delivery at a senior level. A commitment to coproduction and valuing the voices of people with lived experience is essential to this role. You must be able to commence in the role by the 2 January 2025 the latest. Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Purpose of the Post:
The Family Support Worker will work directly with the families, assessing and implementing placement plans, in order to promote, strengthen and to develop parenting skills and to promote the welfare of the child at all times.

Key Responsibilities

Working with families:
- In line with placement plans, provide families with support on every aspect of daily life, health and well-being to include
- Basic baby care, feeding and eating, sleeping, budgeting, safety, discipline, health eating, healthy lifestyles and choices.
- To participate in the development, implementation and monitoring of individual families` placement and assessment plans.
- To undertake key work sessions as directed by the Case Manager.
- To develop and maintain good working relationships with parents and other family members and professionals including GPs, HVs and social workers.
- To ensure that all documentation is completed and that this is evidence based and reflective of the circumstances and issues.

Managing resources:
- To maintain a safe environment, complying with health and safety and other legal requirements
- To maintain the fabric of the building, its grounds and equipment in good order, encourage staff and children to care for their surroundings and make best use of the available resources.
- To use community resources where appropriate.

Personal:
- To read and understand Company policies and procedures and ensure their operation within the Unit.
- To maintain professional knowledge and skills through reading, attending conferences, training and other such activities, as agreed with the line manager.
- To report to a line manager or other appropriate person, in the event of awareness of concerns in respect of families or staff.

Resolve Philosophy:
- Ensure that families are as fully involved as possible in decisions which affect them individually.
- Promote and uphold equal opportunity, anti-discriminatory and anti-oppressive policies and practices.
- To be sensitive to the needs of individual children and young people, taking account of race, culture, language, sexuality and religion.
- Promote an atmosphere in which families feel supported and valued.

Protection of Children and Vulnerable Adults:
- Resolve is committed to the protection of children and vulnerable adults. As such we require all post holders to have an enhanced DBS.

Health and Safety:
- The post holder will be expected to have an understanding of their responsibility for the health and safety of the staff and families within the Unit.
- They will ensure that they are familiar with the health and safety policies and that they are adhered to accordingly.

Equal Opportunities:
- The post holder is responsible for implementation of the equal opportunities policies and practice.

Technology and Data Protection:
- The post holder must be aware of their responsibility for ensuring that all data is collected, stored and shared in line with Data Protection legislation.
- Due to the nature of the service, the post holder will be expected to carry out any other duties commensurate to the role.

Hours: 40 per week (includes some weekend / evening / Bank holiday hours)
Salary: 27,352.00 pa
Location: Ilford, London Borough of Redbridge (just on outskirts of Essex)
Reports to: Registered Manager

To apply, please send your CV

Note: Only shortlisted candidates will be contacted.
Thank you for your understanding

Position: Residential Care Home Manager

Service Users: Elderly with Dementia

Location: Golders Green, LB Barnet

Salary: Up to £42,000 per annum (negotiable based on experience)

Type: Permanent, Monday to Friday, 08:00 to 17:00

Our Client is looking for a dedicated and experienced Registered Care Home Manager for a residential care home in North West London (NW11). This home, registered for 32 service users, provides exceptional care for the frail elderly and those living with dementia.

Key Responsibilities:

- Manage staff and ensure the delivery of high-quality care.

- Protect service users from harm and manage risks effectively.

- Oversee the medication process and ensure accurate records.

- Promote social activities and community involvement.

- Ensure nutritional and healthcare needs of service users are met.

- Foster positive relationships between care staff and service users.

- Keep care plans updated and responsive to changing needs.

- Lead service user and staff meetings to drive service improvements.

Qualifications and Experience:

- NVQ 5 / RMN / QCF completed.

- Proven track record as a registered manager or similar senior role.

- Experience in elderly and dementia care.

- In-depth knowledge of CQC regulations and standards.

Benefits:

- £2,000 signing-on bonus*

- Annual performance bonus*

- CQC inspection rating bonus*

- Unlimited £250 refer-a-friend bonus*

- Assistance with public transport costs*

- 28 days paid holiday

- Cycle to work scheme

- Assistance with London accommodation costs*

- Workplace pension contributions through NEST

Our Client values dynamic, enthusiastic leaders with strong communication skills and the ability to effectively manage care services. If you are passionate about making a difference and leading a team to provide outstanding care, we want to hear from you.

Please email your updated CV

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Ealing. No personal care or experience is required, just the right values.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This Support Worker role is on a 4 week rolling rota which includes a combination of early (8.00 - 16.00) and late (14.00 - 22.00) shifts including weekends. No sleep in's required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Building supportive, trusting relationships with customers
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Supporting key customers to set personalised goals in the form of a Support Plan
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
Involving customers in the design, development and delivery of the service
Empowering customers to ensure they receive the service and benefits they are entitled to
Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:

Essential:

NVQ Level 3 or equivalent or wiling to work towards an NVQ
1 year experience working with young people
Desirable:

Experience of working in Ofsted regulated services
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We currently have a few opportunities for Crisis Care Practitioners (Band 6) in our Crisis, Assessment & Treatment Team in Hounslow.

As a Crisis Care Practitioner, you will gain a variety of experience as a key member of the community healthcare team and be part of a multi-disciplinary service that other teams call on for help. Working in this service places you on the frontline of community mental health service and will enable you to respond to a variety of clinical needs at short notice.

Our goal is to develop highly motivated, professional staff who will work in partnership with patients. As a service we want to promote and encourage positive community relationships. We believe in embracing the expertise of our staff and making a difference to the lives of our patients.

The role in CATT consists of assessments and also brief home-based treatment to people with mental health problems at risk of admission to hospital. We also provide what we consider as brief intervention for those presenting with low need mental health difficulties for up to three months.

As a member of CATT, you will work closely with local services Single Point of Access who provide triage for every new referral to the service.

The post holder will be responsible for the assessment, co-ordination and the delivery of a high quality mental health service for patients under the care of CATT who required assessment by secondary mental health services for pathway planning, brief interventions (up to 12 weeks), crisis intervention in the community, or gate keeping for the inpatient wards and community recovery house with the emphasis for potential providing home treatment.

The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.

They will liaise closely with carers, both statutory and non-statutory services, emergency services, and 3rd sector services. They will liaise closely with local services Single Point of Access providing rapid response to mental health crisis situations where necessary and appropriate to decrease the number of unnecessary presentations to A&E.

The post holder will also deliver supervision for junior colleagues. To work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
1. To develop and maintain communication with individuals or groups of patients, carers, and staff about difficult or complex matters, overcoming any problems in communication in a difficult situation
• To communicate with people in a manner which:
• is consistent with their level of understanding, culture, background and preferred ways of communicating
• acknowledges the purpose of the communication
• is appropriate to the context
• encourages their participation
• responds to communication of any kind from them.• To improve communication through:
• changing the methods of communicating
• changing the environment
• modifying the content and structure of communication
• reflection on the barriers to effective communication.• To confirm that you have accurately interpreted communications.
• To provide feedback to other staff on their communication at appropriate times.
• To maintain accurate patient records consistent with legislation and, policies and procedures.
• To maintain confidentiality during communication consistent with Trust policy and legislation; gaining any necessary authorisation for releasing information prior to doing so.


This advert closes on Tuesday 19 Nov 2024

The Ealing Crisis & Home Treatment Team (ECAHTT) are currently offering a Permanent opportunity to a Social Worker, to join the team.

This 9 to 5 role will have a special emphasis around improving access, flow and discharged from the West London Crisis Recovery House (WLCRH). The post entails taking responsibility for assessment and management of service users experiencing a crisis that may, without CAHTT intervention require a hospital admission. These referrals will be coming from a variety of sources (LPS, Inpatient Wards, Community Teams and other CAHT Teams & SPA). You will be dealing with these referrals that have very specific response times and liaising with relevant professionals. You will also have significant managerial & operational responsibility day to day.

CAHTT is a multidisciplinary team. We work closely with Inpatient Services, SPA, MINT, Early Intervention, Social Services, the Police, Statutory and Voluntary agencies. This would be a really exciting time to join the team as the function of the team is changing and the Band 7 Senior Crisis Care Practitioner role is key to these changes.

Regular monthly supervision and reflective practice will be provided. As a Senior Practitioner within the team you will be working shift work 37.5 Hours a week. The post holder should have a variety of significant experience and previous community experience would be ideal.

Expressions of interest / applications should be submitted via Trac:

Contact details:

Please contact Christopher Duval, on 0208 484 2059, if you would like to discuss this opportunity further or via emailChristopher.Duval@westlondon.nhs.uk



West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.


This advert closes on Tuesday 19 Nov 2024

Location: ClaphamSalary: £28,495 – £30,771 Inc LWAPackage: Excellent employment benefits including generous annual leave, a public sector pension scheme and great opportunities for CPDThe Role
Join the dynamic team at South Bank Colleges as a
KS4 & Young People Learning & Behaviour Support Assistant.
In this role, you will complement the professional work of teachers by taking responsibility for agreed learning activities under an agreed system of supervision, at the direction of teaching staff and in line with the department policies and guidance.
You will play a crucial role in supporting South Bank Colleges to achieve organisational goals.
We are looking for a committed individual who has experience in, enforcing the class rules to ensure proper behaviour among students and being proactive to ensure students are getting the best experience available to them
We offer the successful candidate a supportive environment where you will be stretched and challenged throughout your career at South Bank Colleges.
The role is fully on site, 5 days a week.
Permanent – Full Time - 36 hours per week – All year round
Please note: The successful candidates will be subject to an enhanced DBS check.
Main Responsibilities
Helping students stay focused during the lesson
Support the documentation of students’ progress and communicating with parents where necessary
Helping teachers manage behaviour
Promote the inclusion and acceptance of all students within the classroom
Encourage Students to interact and work co-operatively with others and engage all students in activities
Promote independence and employ strategies to recognise and reward achievement of self reliance
Provide feedback to Students in relation to progress and achievement
Providing a safe and healthy environment for Students
Supporting Students on trips and visits
Great communication and problem-solving abilitiesTo be aware of the principles of safeguarding children and young people as they apply to the role. Actively promote and implement the College’s Safeguarding Policy.
Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.
Recruitment Process
The email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor.
We reserve the right to close the vacancy early, should we receive sufficient applications.