Total 5,596 Customer Service job vacancies in Birmingham, West Midlands, B4 6HQ

The primary purpose of this position is to perform numerous tasks which are dissimilar in kind, but which have in common the purpose of assisting the work of one or more persons in an organization. The incumbent is responsible for aiding with a variety of problems and inquiries which are received in person, telephonically, or by referral from other secretaries, receptionists or support staff in the Executive Suite. He/she drafts correspondence, such as routine official correspondence, social and personal acknowledgments, congratulatory letters, and routine office reports. He/she is responsible for performing typing on a computer keyboard wherein the work requires competitive level proficiency in typing as well as knowledge of office software systems. Other duties include, but are not limited to:

Data Collection and Tracking Support

• Performs work involving the collection, compilation, and/or tracking of data and statistical information.
• Functions as the service timecard coordinator ensuring timely submission of all timecards for final approval.
• As Lead Timekeeper, correctly posts and tracks time and attendance for service employees and contractors following all training and guidance provided by Payroll Department and Supervisor.
• Maintains organized records to support timecard entries, maintains records of leave and attendance.
• Provides reports to supervisor as required regarding leave usage and completeness of subsidiary records.
• Maintains information needed for budget purposes.

Mail, Correspondence and Reports

• Receives and controls incoming correspondence.
• Processes incoming and outgoing materials such as correspondence, reports, and mail routing, memorandum, and other forms of written communication.
• Prepares manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific medical and/or other technical terms.
• Evaluates data collection forms and coordinates incoming data from a variety of sources.
• Researches, prepares, and reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.

Maintaining Appointments, Calendars and Schedules

• Schedules appointments, coordinates meetings, schedules conferences and reserves rooms for meetings.
• Researches and provides background on subject matter of meetings without direction.
• Attendings meetings, prepares meeting minutes, and follows up on action items with the appropriate staff independently.
• Incumbent will work closely with the Chiefs' BMS in the scheduling and planning of the Chiefs' calendars to schedule committee responsibilities, public engagements and occasionally assists patients with issues as a Service Line Advocates (SLA).
• Coordinates and prepares all the Chiefs' travel arrangements and accommodations. Schedules service meetings takes minutes and tracks action items.

Work Schedule: 8:00am until 4:30pm Monday through Friday (Work schedule may chance based on agency needs)
Telework: Not Authorized
Virtual: This is not a virtual position
Position Description/PD#: Administrative Support Assistant/521-10660-0
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS):Not Authorized
Financial Disclosure Report: Not Required

Starting at $49,482 Per Year (GS 7)

Contract: 35 hours per week plus sleep in shifts

Salary: Up to £26,582.40 (includes sleep in shifts)

Location: Leeds

LCS are looking for committed and enthusiastic Residential Childcare Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours.

You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must!

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house.

Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

DUTIES WILL INCLUDE:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

ALL APPLICANTS MUST HAVE:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

WHAT WE OFFER:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute

The successful candidate will be required to complete an enhanced DBS Check for this position. LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Company: Service Care Solutions
Trust: Locala Health & Wellbeing
Location: Ings Grove House, Doctor Lane, Mirfield, WF14 8DP.

Position: Nurse
Specialisation: CMHT

Shift Pattern: 37.5 | 8am - 8pm | 7 Day Service
Pay Rate: Day: £21ph | Night £25ph | Sunday £29ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Ensure accurate and timely recording of data and updating of care plans using SystmOne
• To be responsible for the assessment, planning, implementation, and evaluation of evidence based individualised programmes of care.
• The post holder will also co-ordinate, manage and organise the nursing caseload.
• To recognise changes in patients' conditions which require the intervention of others and refer on as appropriate.

Qualifications and Requirements:

• Fully enhanced valid DBS
• Must have community experience

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£21ph | £16.97 PAYE Exclusive
£25ph | £20.11 PAYE Exclusive
£29ph | £23.24 PAYE Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Holly Bush Nursing Home is based in Stanmore / Harrow and is registered to care for up to 12 adults with learning disabilities. We are looking to expand our dedicated team of carers to assist in maintaining a high standard of personal care.

Job Description:

The Ideal candidate will be patient and friendly with good communication skills. You should be able to follow instructions and perform a variety of tasks to help our service users.
To share the personal care and support needs of service users with other staff members of the team in a way that respects the dignity of the individual and promotes their independence.
The care and support provided by Care and Support Workers is expected to include support that would reasonably be given by members of the service user's family and is not to include tasks that would normally be undertaken by a trained nurse.
Principal responsibilities

To assist service users who need help getting up and going to bed in the morning and evenings, including dressing and undressing, washing, bathing and going to the toilet.
To help service users with their mobility and with any physical disabilities, including incontinence and use of personal aids and equipment.
To care for service users who are temporarily sick and need bed nursing and help with feeding etc.
To provide care and support for service users who are terminally ill.
To help in the promotion of mental and physical activities of service users through talking, outings, reading, writing, hobbies and recreations.
To make and change beds, light cleaning, emptying commodes and general tidying.
To inspect, launder and mend customers' clothes.
To set tables and trays, prepare and serve light meals, clearing away and washing up.
To read and write reports and be involved in service users reviews and training activities.
To adhere to all the nursing homes policies and procedures at all times.
To report either to the Manager or Nurse on duty any significant changes in the health or circumstances of a service users.
To encourage the independence of service users wherever possible.
It is considered essential that Care and Support Workers possess the following qualities:

Self motivated & well organised.
Flexible.
Caring & sensitive to the needs of others.
Ability to use own initiative.
Ability to communicate effectively.
SIMPLYCARE …"A Provider And Employer That Simply Cares !"

-Full UK driving license is essential

-Sponsor/Switch is NOT AVAILABLE



At least 1 year of experience in a support worker role is required



37.5 hours weekly

Includes the following night shifts, to be discussed at interview (Every other weekend included)

-8pm-8am



Coppice - Burgess Hill - RH15 0GY



At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for caring people to join our fabulous team as a Support Worker or a Care Assistant, experience is not required, as full training and support will be given.

What you will be doing:


Using the training provided, assist those who we support by helping with daily tasks
Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards


What we will provide if you join our fabulous Support Worker team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Support Worker position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

Become a Support Worker with Active Prospects!

Location: Horsham, West Sussex
Salary: £12.50 per hour
Service Type: Adult Complex Care Service
Speciality: Mental Health, Autism, Learning Disability

Do you want to work for an award-winning company? We have recently won the Employer of the Year Award at the Learning Disabilities and Autism Awards 2024. We were also awarded with the UKs Best Workplaces 2023 by Great Places to Work UK! Our training team has also won many national and regional awards and is viewed as outstanding by our colleagues.

Following our most recent national award the judges’ comments were ‘a very inspirational business that aims high to deliver excellence in all areas and supports people to lead aspiring lives. A strong family feel where staff are rewarded, valued and supported to maximise their potential. Staff see opportunity which is harnessed to incredible effect. The businesses passion and ambition shone through making them worthy winners.’

Are you kind? compassionate and have a passion for empowering people to lead an aspiring life. Are you patient, resilient and able to bring calm and consistency to people who may be living independently for the first time. Our new service is for 4 people requiring a wide range of support from emotional support, learning new coping mechanisms, and being able to express their true selves.

The role is about supporting people to lead a Gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations. The role can be tough, but the rewards outweigh

You will need to be adaptable, flexible, mature and be able to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking. It's important to note that some people being supported may self-harm, have anxiety or on occasion show behaviours of concern.

At present all the people we support have several hours of 1:1 support during the day as well as some shared support day and night. The ideal people will have a passion for working with people with enduring mental health, a keen interest in the psychology behind complex behaviours that challenge and the willingness to learn and practice Positive Behaviour Support

Active Prospects is recruiting for Day OR Night Support Worker(s) to join our complex care service in Horsham, West Sussex.

Our new Horsham service is close to public transport, with a short walk from the bus stop/train station to the service. Drivers are always welcome.

In return for your dedicated service you can expect a competitive rate of pay of £12.50 per hour with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

Get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards





IND-HP

Proud member of the Disability Confident employer scheme

Become a Night Support Worker with Active Prospects!

Location: Horsham, West Sussex
Salary: £12.50 per hour
Service Type: Adult Complex Care Service
Speciality: Mental Health, Autism, Learning Disability

Do you want to work for an award-winning company? Active Prospects have been awarded with an Outstanding Best Companies rating in 2021 and ranked on the UKs Best Workplaces 2023 by Great places to work UK! Our training has won various awards and we won Trainer of the year in 2022 at the Learning disabilities and Autism awards

Are you kind? compassionate and have a passion for empowering people to lead an aspiring life. Are you patient, resilient and able to bring calm and consistency to people who may be living independently for the first time. Our new service is for 4 people requiring a wide range of support from emotional support, learning new coping mechanisms, and being able to express their true selves.

The role is about supporting people to lead a Gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations. The role can be tough, but the rewards outweigh

You will need to be adaptable, flexible, mature and be able to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking. It's important to note that some people being supported may self-harm, have anxiety or on occasion show behaviours of concern.

At present all the people we support have several hours of 1:1 support during the day as well as some shared support day and night as well as 1:1. The ideal people will have a passion for working with people with enduring mental health, a keen interest in the psychology behind complex behaviours that challenge and the willingness to learn and practice Positive Behaviour Support

Active Prospects is recruiting for Night Support Worker(s) to join our complex care service in Horsham, West Sussex.

The role is Part Time - 20 hours ( 2 nights a week)

Our new Brighton service is close to public transport, with a short walk from the bus stop/train station to the service. Drivers are always welcome – there is free onsite parking available.

In return for your dedicated service you can expect a competitive rate of pay of £12.50 per hour with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

Get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards





IND-HP

Proud member of the Disability Confident employer scheme

Become a Bank Support Worker with Active Prospects!

Location: Horsham, West Sussex
Salary: £12.50 per hour
Speciality: Autism, Learning Disability, Complex Care

Do you want to work for an award-winning company? Active Prospects have been awarded the UKs Best Workplace 2023 by Great Places to Work UK! Our training has won various awards and we won Trainer of the year in 2022 at the Learning disabilities and Autism awards. We also have the Disability Confident Leaders employer accreditation.

Are your kind? Compassionate, Patient, Resilient and able to bring calm and consistency to people life have a passion for empowering people to lead an aspiring life with equal opportunities and life choices.

Active Prospects is recruiting for Bank Support Worker to join Active Prospects new service opening in Horsham, West Sussex.

The role is about supporting people to lead a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations. The role can be tough, you will need to be adaptable, flexible, mature and be able to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking. It is important to note that some of our people may self-harm, have anxiety, experienced trauma or on occasion show behaviours of concern.

In return for your dedicated service you can expect a competitive rate of pay of £12.50 per hour for the hours that are worked, with additional pay on some of the Bank holidays, enhanced pay when you leave to have a baby (maternal, paternal or adoption), Employee Assistance programme with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

You can support people to lead an aspiring Life - as little or as much as you are able to – get in touch to find out what flexible working opportunities are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note: all offers are subject to satisfactory completion of our pre-employment compliance standard.

Proud member of the Disability Confident employer scheme

We are pleased to announce we have an exciting opportunity here at Potens for Support Worker.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £11.90 per hour.
• Full time 35.5 hours. Shifts will be between the hours of 8am and 8pm. 2 week rolling rota.
• Working alternate weekends.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
Oakleigh Lodge is a residential care home in Dudley providing support and care for adults with learning disabilities and autism.
What you’ll be doing:
• All aspects of personal care, feeding, cooking, some cleaning and key working.
• You will be required to operate hoists.
• Supporting with activities and interests both within the service and out in the community.
• Epilepsy training will be given.
• Providing person-centered care.
Who you are:
• Experience of 1 year minimum working within the care industry is essential.
• Experience of working with learning disabilities would be preferred but not essential.
• You have the ability and passion to support our residents with high quality personal care and support their needs and will provide person-centered care.
• Diploma 2 and above qualification in Health & Social Care would be preferable or you will be willing to undertake it.
Who we are:
We are a national provider of health, social and education services with over 35 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

1. Operational Management: The HUB: Take full responsibility and accountability of the HUB and all operations Ensure all operational tasks are carried out efficiently and effectively during the shift. Oversee the smooth functioning of all processes and procedures within the HUB. Address any operational issues promptly and take necessary actions to resolve them. Be part of the on-call rota to be on call as required by the Company Service Contracts: Supervise the completion of service contracts to ensure compliance with terms and conditions. Verify that services provided align with the defined scope, duration, and pricing. Confirm authorisation of services as per contractual agreements to ensure correct billing Customer Service: Utilize monitoring tools to assess the quality and efficiency of calls. Provide constructive feedback to team members to enhance performance and customer service. Offer coaching sessions to develop skills and address areas needing improvement. Management: Ensure adherence to HUB policies, procedures, and protocols. Ensure team compliance with clinical guidelines and best practices. Address any deviations from established standards and provide guidance for correction. Schedule shifts and allocate tasks efficiently to ensure optimal coverage. Monitor attendance and address any issues or gaps promptly. Generate and analyse performance reports to identify trends and areas for improvement. 2. Leadership Provide support and guidance to the team: Offer assistance to team members dealing with complex or challenging calls and services. Handle escalated calls and complaints with professionalism and empathy. Serve as a resource for the team, providing guidance and solutions as needed. Coordinate with other team leaders and stakeholders: Maintain open communication with other leaders and managers to ensure alignment of goals and strategies. Collaborate with stakeholders to streamline service delivery and resolve issues efficiently. Foster a culture of collaboration and teamwork across departments. Improvement and Innovation: Proactively seek out areas for improvement in the HUB processes and systems. Implement innovative solutions to enhance efficiency and effectiveness. Encourage team members to contribute ideas and participate in improvement initiatives. Conduct regular team meetings and training sessions: Organise regular team meetings to disseminate information, updates, and feedback. Provide training sessions to enhance skills and knowledge relevant to the job. Cultivate a positive and collaborative team culture that promotes learning and growth. 3. Mental Health Act Management Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Secure Transport and Complex Care Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

Please note for a specific detailed job description for this vacancy please see attached job description.

The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.

An exciting opportunity has arisen for a manager with experience in business support, finance, and analytics to join Children's Commissioning. This pivotal role offers the chance to shape a growing data and analytics function, driving strategic decisions and delivering impactful transformation.

Here at West Sussex County Council, we are ambitious for all our children and young people, and we are committed to improving our services. The recent Ofsted report of Children's Social Care shows how far we've come, and we continue to drive forward our 'Children First' improvement plans.

You will join us as at a key time on our journey where investment in the commissioning workforce is at an all time high. Children's Commissioning is responsible for ensuring children, young people and their families have access to the right services at the right time.

The Opportunity

Salary: £58,131 to £61,445 per annum
Contract Type: Permanent
Working Pattern: Full time - 37 hours per week, Monday - Friday
Location: Based at County Hall, Chichester or Bridge House, Worthing with hybrid working available and to be discussed at interview.

Interview Date: 19th December 2024, to be held in Worthing

Do you have extensive experience of Analytics and Finance in a Commissioning environment?

Do you have excellent people management skills and can lead and inspire a team?

Can you work at pace and manage competing demands effectively?

If you answered yes to all the above and want to make a difference to the children in your community, then we have the job for you…

As the Service Manager for Business Support and Analytics you will:

• Develop and implement a forward-thinking data and analytics strategy aligned with organisational priorities.
• Build and lead a high-performing data and analytics team, establishing clear structures, processes, and a culture of collaboration.
• Oversee and manage the robust financial operations of children's social care, ensuring compliant spend and accurate financial forecasting.
• Deliver digital transformation, leveraging data to drive strategic commissioning and innovation.
• Enhance reporting capabilities, ensuring insights are actionable and influential at all levels.

You will also support with projects alongside external service providers and internal teams to develop key areas of our business.

You will bring:

• Proven leadership experiencein data and analytics, ideally within a matrix management structure.
• A strong track record of building and developing teams, creating clear pathways for success.
• Expertise in designing and implementing strategiesthat maximise the impact of data.
• Experience managing digital transformation programmesthat improve processes and outcomes.
• Excellent communication skills, with the ability to influence stakeholders and foster collaboration
• Extensive experience in finance and/or procurement operations, including both internal/external spend, forecasting and demand management.
• Organisational and administrative skills to support and manage a customer focused business support team.

For more information on all the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list, this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05465.

Do you have a passion for the development of new processes, support service transformation and implementing significant service redesign and support with new operational procedures that will improve the performance of administrative systems? Do you have a passion for project and change management? Are you driven and dedicated? If you’ve answered yes, then this opportunity may be for you.

We are looking for an enthusiastic and focused Business Support Manager to join the General Management Administrative Team with responsibility for the administrative functions of the division. The post holder will also focus on specific projects and programmes within the new clinical group operational teams and will support change management processes for IT systems within the division and will take the lead role and oversight in supporting the development, testing and implementation of such systems.

The post holder will manage the administrative functions of the Dental Services Division ensuring the provision of a daily service is maintained by the Clinical Groups and the General Management and Nursing Administrative Teams.
To oversee and support with the management and transformation of key administrative functions of the Dental Division to enable the efficient delivery of services to patients, Clinical Group Operational Teams, and members of the Divisional Senior Leadership Team.
To develop and support the implementation of key transformation programmes and significant complex work streams of programmes within Clinical Group Operational Teams as directed by the Group Service Manager or Service Manager.
Participate in the strategic planning, identifying interdependencies across projects/functions and bring together the outputs and outcomes.
Reporting and presenting periodic updates to the Service Manager and the Clinical Group Leadership Team on the progress of transformation projects and work streams.
The post holder will develop and maintain a high standard of administrative support and customer care across the Division.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT
Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully.

Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address.

The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.


This advert closes on Tuesday 10 Dec 2024