Total 9 Customer Service job vacancies in B4 6BS

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to join the Adult Social Care team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Business Support Officer, you will be supporting the team by ensuring service agreements have been created on the system. In this job, you will also be accurately updating details on client databases, and managing various cases.
Throughout this job, you will be working closely with the adult social care team to manage records and complete any day-to-day tasks to support your colleagues.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload and have excellent time management skills. In addition, you will need to demonstrate exceptional organisational skills to ensure enquiries are responded to in a timely manner. You will need to portray strong teamwork skills and show that you are a valuable team player.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary job based in Birmingham. This is a temporary contract but may be open to extension. This job is a Grade 3 position, with a rate of £13.45 (PAYE), paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Hays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.

Role: ICT Service Desk Operative

Location: Leamington Spa (On-Site)

Duration: 3 Months Initial Contract

What you will be doing:

• To provide instruction and advice to systems users via the telephone and remote support software
• To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal
• To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:

• A graduate looking to start their IT career or someone who has previous service desk experience
• Good communication Skills
• Customer service experience
• Team working experience

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Applications Support Consultant
Your new Company:You will be working for a leading public sector client who need support for an existing project.

Your new role:

• You will Provide support for ICT business application systems.
• Use the Service Desk Management System to pick up, prioritise, respond to, and monitor Incident calls from customers.
• Investigate calls raised, liaising as appropriate with the customer, colleagues from ICT, other colleagues from the business, and with suppliers, to seek a resolution to the call.
• Provide resolutions to calls to the customer, or workarounds where it is not possible to provide a resolution.
• Keep the customer updated on progress throughout the call resolution process.
• Access management for users - add, delete or modify user access permissions.
• Monitoring activities to ensure system performance is optimal.
• Investigating/ recommending configuration changes.
• Actioning authorised configuration changes to the system(s).
• Undertaking database refresh/clone/copy activities.
• Maintaining/updating system documentation.
• To work as part of a project team to support the implementation of new software systems or enhancements thereof.
• To undertake development work as directed which may include producing or working on integrations, interfaces and reports.
• To lead on system upgrades, patches, undertaking tasks as required and liaising with the customer, colleagues from ICT, other colleagues from the business, and with suppliers. Advice ICT and business colleagues alike on the impact of proposed system changes.

Skills Required:

• Strong Microsoft 365 skills in Outlook, Word, Excel, Powerpoint.
• A broad understanding of Information Technology including Information
  Systems concepts, software, databases, and web technologies.
• Experience of supporting Windows, Unix or web-based applications
• Software implementation experience including implementing supplier software upgrades
• Writing Scripts, Testing, documentation sign off experience.
• Experience with Support logging tools and Reporting tools
• Customer service experience
• Excellent communication skills
• Experience with SQL, Powershell, Shell Scripts, Oracle based technologies and web technologies (XML or SOAP) is desirable
• Public Sector Experience is a plus

What you will get in return:
£300 per day (inside ir35) (Negotiable)

Flexible Working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

My public sector client is looking for a Business Support Officer to provide support within their Legal Services Directorate, where the successful candidate will play an integral part in assisting the organisations directorate (including Director and Assistant Directors) to manage their time and work effectively, so that they can focus on their priorities. This is a potential 6 month temporary assignment Monday to Friday paying £12.62 p/hr, full time 37.00 hours a week, 9.00am to 5.00pm and this role will be a hybrid role, with three days on site and two working from home.

As a Business Support Officer, you will be responsible for the below tasks-

• Diary management - actively the Senior Management Team's appointments, sending meeting invites, chasing responses and accepting/declining invites as appropriate. Working closely with the SMT to ensure their diaries are aligned with key priorities
• Producing briefing notes and drafting presentations for the SMT to use when attending a range of senior leader meetings
• Providing ad-hoc administrative support as required e.g. co-ordination of meetings, taking minutes, production of correspondence and distribution etc
• Travel - arranging and booking travel/accommodation for the SMT and their team as required
• Making all appropriate arrangements for attendance at offices, including desk booking and room bookings for meetings
• Forming an effective working relationship with the administrative teams and EAs of other senior staff - ensuring appropriate channels of communications with the Director
• Working alongside the Business Support Team, in particular working closely with the Director's Executive Assistant and supporting wider functions within the team
• Analysing and updating Management Information, liaising and supporting the wider team for missing data

You should have excellent interpersonal skills, and ability to work flexibly, effectively and across teams. The ability to work as a team player managing dynamics inclusively when working across team, departmental and other boundaries. Excellent organisational skills, with an ability to prioritise tasks and work to tight deadlines. A willingness to adapt to change and promote the positive benefits of a culture of continuous improvement. A confident, self-motivated, positive self-starter with the ability to take the initiative and with proven experience in administration matters. The ability to remain calm and reliable under pressure to manage a range of sensitive and high-profile matters on behalf of the Assistant Directors. Excellent attention to detail and committed to giving a high-quality performance in all aspects of the job.

You should also be willing to complete regular travel between our London, Birmingham and Manchester offices to support the Senior Management Team where required

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Care at Home have vacancies across Lochaber.

Do you have an interest in supporting people to live independently in their own homes?

Daily work includes support with washing and dressing, medication management, meal
preparation and support.

Bank posts also available

“Working in Care at Home you can be that difference in someone’s day”!

Driving licence is essential for all posts

For informal enquiries contact Sarah Traynor on 01397 709826 or apply below.

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking for a number of customer service advisors to join the Housing Repairs team within the council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.


Your new role
Housing Repairs BCC is the largest local authority in Europe and have a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. Working hours are Monday to Friday 8am - 8pm on a shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position. Please see below the possible shift patterns:

8am - 4pm

9am - 5pm

10am - 6pm

11am - 7pm

12pm - 8pm.

There will be 8 week training period based fully in office with an experienced trainer - you can not have any annual leave or appointments booked within this training period. All candidates will be assessed during training and will also be required to complete legal paperwork in order to access data protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. Candidates are required to have a good WiFi signal with a suitable workstation to enable working from home the foreseeable future. Training and support will continue to be available on an ongoing basis.

What you'll need to succeed
The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period. Please apply for this position without a notice period as this is an immediate start position. Also, note that we will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage.

What you'll get in return
As the largest leading local authority in Europe with their reputation solely built upon their passionate investment in people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive an hourly rate of pay of £12, in line with the new National Living Wage that will be paid weekly.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.


You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures, Care plan development and assessments, Walk rounds, Look after all our residents alongside the team and offer personalised centred care.

Where you’ll work

We aim to be innovative in everything we do and are always looking for new ideas to bring into the home.

Our home provides residential, respite and nursing care for older people, including individuals with Alzheimer’s and other forms of dementia.

Our friendly, dedicated team makes sure that each resident feels settled and that their loved ones feel welcome at all times. We support everyone to carry on doing the things that are important to them, so that they can stay as active and independent as possible.
We offer residents lots of choices and always involve them in decisions about their care. And all of our activities are based around residents’ own interests and abilities.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.


You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 150 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people.

What we offer

You can expect competitive pay, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, child care vouchers, cycle to work scheme, thousands of online and in-store discounts and free uniform, Further training and qualifications, Development and progression, Support, guidance and a caring working environment.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours