Total 11 Customer Service job vacancies in Atlanta, Georgia

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers - Atlanta Accounts Management, Operations 2

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Department Manager you will:

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.

• Duties are listed at the full performance GS-13 level.
• Serve as a key member of the forest management team to formulate plans, policies, and objectives for the forest.
• Responsible for the quality, quantity, and coordination of all work performed in the various program areas overseen.
• Provide recommendations and information to the forest supervisor concerning important natural resource and administrative needs for those programs.
• Oversee study projects to develop guidelines, standards, and procedures for analyzing public needs, demands, and resource capabilities.
• Coordinate and promote ecosystem management, ensuring long term productivity and ecologically sustainable goals are implemented, maintained, and achieved.
• Responsible for programming, planning, budgeting, and management information (PBMI) for identifying work force and organizational needs and forest priorities.
• Ensure program expenditures are legal, meet charged-as-worked requirements and congressional intent, and remain within budget limits.
• Coordinate forest management of programs directed to public officials, industry representatives, and citizen groups.
• Establish and communicate guidelines and performance requirements to employees; conduct formal performance reviews; and identify and provide for the developmental and training needs of employees.
• Ensure a safe and healthy work environment by promoting safe work practices and providing necessary resources and equipment.
• Performs supervisory duties 25% or more of the time.

Serving as a Program Support Specialist GS-0301-11 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission. This position is located in the Cyber Division (CYD), under the Technical Training Operations Directorate (TTO) and located in Glynco, GA.

The primary purpose of this position is to be responsible for the acquisition of all training equipment and supplies for (CYD) Center Advanced (CA) Training Programs and for the formulation and management of the reimbursable tuition (RT) budget functions for the division.

Typical duties include:

• Preparing purchase requisitions for items needed in Center Advanced and Basic Training Programs.
• Making credit card purchases for equipment and supply items as appropriate; reconciling purchase data and entering data in the FLETC financial system
• Reviewing current-year and prior-year obligation documents in order to make available
  unobligated balances for alternate spending options and to allow financial documents to represent more accurately the actual status of funds in the programs.
• Overseeing data corrections to ensure maintenance of accurate financial records for the CA Programs, (e.g., document report corrections, changes, etc.)
• Ensuring that financial documents related to all CA Programs are entered accurately and timely into the FABS System and the course cost database (CCDB) contained in SASS.
• Assessing and analyzing training program requirements to identify the proper data tracking mechanisms within the SASS, including registration process and completion status.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Selects representative samples from the product lots in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares and maintains a variety of reports related to production data and grading results.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with SCI sanitation requirements and FDA regulations.
• Observes raw product material to establish the suitability for processing and advises plant management of the results.

• Set up cafeteria line, steam table, and food service counters with hot and cold food.
• Prepare fruits and vegetables for cooking and serving.
• Load food trays into carts for transport to wards.
• Wash dishes, pots and pans, either manually or by mechanical dishwasher.
• Operate cash register for storing and counting money.

• Arrange completed food trays on carts for transport to wards.
• Prepare individual and bulk nourishments for patients.
• Arrange food items on patient trays according to menus for regular or modified diets.
• Collect carts after each meal for dishwashing.

• Responsible for the operation of an FCC System IAW all applicable regulations and standards. Plan, implement, and oversees a comprehensive program that promotes positive growth and development of children ages birth to 12.
• Maintains DoD Certification for an FCC System. Implements viable opportunity for providers to achieve home accreditation and Child Development Associate/School-Age Credentials.
• Implements and monitors DA policies to include program registration/enrollment, baseline standards and benchmarks, Key Management Controls, and space utilization goals.
• Actively recruits, screens, and certifies qualified on- and off-post providers. Oversees and evaluates providers based on established performance standards. Ensures timely administrative actions and responses to provider needs.
• Maintains up-to-date data concerning the demographics of the FCC Program. Serves as Subject Matter Expert on CYS issues related to assigned area(s), and supports all EEO and AA objectives.

PRIMARY ROLES

• Documents assessment and interventions by policy and practice standards (CPRS)
• Mentors and precepts new staff and students.
• Crisis intervention for unique population
• Completes post-Emergency Department (ED)/Urgent Care and post-discharge phone calls within 2 business days, and documents results in patient's medical record.
• Actively manages a high risk registry which includes patients with elevated HgbA1C, hypertension, elevated LDLs, frequent hospitalizations/admissions, frequent visits to the ED/Urgent Care area, and those who are considered, by the team, to be at high risk for injury.
• Collaborate with the Teamlet {Patient, Primary Care Provider, RN Care Manager, Clinical Associate, and Clerical Associate) and expanded Team (family/caregiver, internal and community-bases services involved in providing care to the patient) in developing the patient-drivencare plan for life.
• Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the patient's personalized health plan/goals.
• Manages triage, telephone triage, and scheduled and unscheduled patients.
• Executes nurse driven clinics for appropriate patient populations in order to support positive health outcomes for veterans.
• Promotes cost effective use of resources and adopt effective least-expensive strategies expected in non­ face-to-face approaches (including Tele-Health).
• Keeps patient's provider and appropriate case manager aware of patient progress, issues, and/or problems.
• Screens patients for social service, home care, and other community care needs; and coordinate or make referrals as appropriate; and seek consultation when indicated.

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of the specialty program.
• Managing all incoming and outgoing correspondence, obtaining background information, formulating responses to routine and non-technical inquiries, and routing correspondence of a technical nature to appropriate staff members.
• Manages correspondence and assigns documents for response in a timely, complete and professional manner where due dates are required.
• Answers telephones, greets patients, takes messages, and notifies patients of appointments.
• Arranges, prepares and attends department staff meetings. Takes minutes and prepares them for distribution.
• Handles requests for information and resolves or assists in resolving a variety of complaints made by patients and/or their families.
• Collects necessary data, prepares national reports and submits required documents.
• Serves as onsite ADPAC for entering and tracking non-equipment IT service requests.
• Serves as one of several timecard keepers.
• Other duties as assigned

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of Nursing Operations.
• Managing all incoming and outgoing correspondence (with contract agencies and intermittent staffing vendors),
• Obtaining background information, formulating responses to routine and non technical inquiries,
• Routing correspondence of a technical nature to appropriate staff members within Nursing Operations
• Arranges, prepares for and attends department staff meetings. Takes minutes and prepares them for distribution.
• Reviews outgoing correspondence and reports prepared by Nursing Operations/Recruitment, ensuring proper format, and correctness of detailed information
• Establishes and maintains suspense control records on correspondence, recurring and non recurring reports, and other action documents, and follows up to ensure timely reply
• Assists in the planning, review, and reporting of data/statistical sets and retrieves computerized data
• Serves as the timecard keeper for all intermittent/contract nursing staff
• The incumbent serves as program support assistant in Nursing Operations-Staffing and Resources.
• Perform other duties as assigned

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of Nursing Operations.
• Managing all incoming and outgoing correspondence (with contract agencies and intermittent staffing vendors),
• Obtaining background information, formulating responses to routine and non­ technical inquiries,
• Routing correspondence of a technical nature to appropriate staff members within Nursing Operations
• Arranges, prepares for and attends department staff meetings. Takes minutes and prepares them for distribution.
• Reviews outgoing correspondence and reports prepared by Nursing Operations/Recruitment, ensuring proper format, and correctness of detailed information
• Establishes and maintains suspense control records on correspondence, recurring and non­ recurring reports, and other action documents, and follows up to ensure timely reply
• Assists in the planning, review, and reporting of data/statistical sets and retrieves computerized data
• Serves as the timecard keeper for all intermittent/contract nursing staff
• The incumbent serves as program support assistant in Nursing Operations-Staffing and Resources.
• Perform other duties as assigned