Total 40 Customer Service job vacancies in Amarillo, Texas

• Performs operational system support for finance systems at the Defense Finance and Accounting Service (DFAS) through the collection of compilation, and certification of data from internal and external data management systems.
• Supports report generation, system availability, and internal control implementation.
• Researches, develops and documents user requirements for automated applications. Analyzes reports, and other output products to identify systems and/or regulatory problems.
• Recommends system improvements and develops straight-forward data management applications when necessary.
• Supports audit readiness testing for the Federal Information System Controls Audit Manual (FISCAM).
• Provides support for various electronic commerce initiatives, any other programs or future technologies that may be developed.
• The duties listed above reflect the full performance level of this position.

• You will be responsible for accomplishing a broad range of administrative, program support, logistical, and technical services in support of the Chief of Naval Air Training mission and to enhance the operation of the department.
• You will perform clerical duties to include receiving visitors and phone calls, providing informational updates to staff members, preparing and maintaining correspondence pertaining to travel, training, supply requests, and other actions.
• You will receive and screen visitors and incoming telephone calls, and answers questions of both specific and general nature requiring a substantive knowledge of the organization and its functions.
• You will review incoming correspondence prepared for supervisor's signature and checks for timeliness, content of material, grammatical errors and correct format.
• You will review correspondence prepared by subordinate offices and advise originator if correspondence is not in conformance to established procedures.
• You will provide orientation to newly hired department personnel on administrative policies and procedures related to the Information Systems Department and the mission of the Chief of Naval Air Training command.
• You will utilize and operate a variety of Microsoft Office programs such as Word, Excel, PowerPoint in order to prepare, review, and finalize command correspondence in Microsoft SharePoint.
• You will use existing application software to create, enter, revise, sort, calculate, or retrieve data for reports, and uses graphics software to provide graphs and charts for reports and presentations.
• You will prepare Routing Control Sheets and assign due date and record information in tracking systems, following up on overdue correspondence.
• You will type correspondence, reports, and other material in final form from rough draft, notes or oral instructions, ensuring proper arrangement, spacing, format, grammar and spelling.
• You will work from rough sketches and use prescribed methods and procedures, independently drafting forms of logical sequences and adequate spacing utilizing various computer graphic programs.
• You will serve as the Information Systems Department primary reviewer for the Defense Travel System, maintaining current knowledge of regulations, methods, and procedures related to reimbursement of expenses for official travel.
• You will provide information and assistance to Approving Officials and other customers on the computation of travel expense entitlements, settlement voucher allowances, status of advance payments, and voucher settlements.
• You will resolve questions on settlement voucher allowances by researching the voucher, verifying entitlements by reference to a variety of regulations, guides, and explains the basis for payment to travelers.
• You will serve as a Point of Contact for problems and questions on topics ranging from use of the Defense Travel System, entitlements, travel policy issues, transaction problems, and payment problems.
• You will perform building coordinator duties, ensuring facility work order request are processed with the command to ensure the facility is efficiently maintained, operated, and controlled, consistent with current directives and regulations.
• You will coordinate and ensure building occupants comply with force protection and security requirements, serving as the Lock and Key Custodian, Parking Pass Coordinator, Departmental Fire Marshall, and Departmental Safety Manager.
• You will serve as the departmental mail clerk for all official mail and is responsible for sorting and distributing all incoming official mail by general subject matter to delivery points within the Information Systems Department.
• You will screen outgoing materials to ensure that they are in proper format and assembled and addressed and return mail to, contacts originator, or appropriate receiving office to resolve errors or discrepancies.
• You will identify requirements for new or additional office equipment, services, and supplies, preparing necessary documentation to purchase supplies or equipment as appropriate.

WHAT IS THE COMMUNICATIONS AND LIAISON ( C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison, Stakeholder Liaison

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient
education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.
Provides peers with formal or informal constructive feedback for improvement. Supports colleagues and other nurses through knowledge sharing to provide safe, quality nursing care. Fosters a safe and supportive environment conducive to the professional development of health care professionals. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations. Responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at
any organizational level within a facility.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 12 and 8 hour evenings and nights
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, Compensation & Pension (C&P), Community Care) and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients. Clerical duties: maintains appointment schedules for Community Care, communicates with Community Care providers to ensure they accept VA patients and payments, prepares any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care. Coordinates internal and external care between customers and providers. Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification. He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information, serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third-party insurance. Promotes Veteran registration for and utilization of My HealtheVet (MHV).

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 pm
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: Medical Support Assistant (Advanced)
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

You will function as a case manager for 25-30 assigned patients and responsible for assessing and continually reassessing the needs of the veterans and caregivers, delivering nursing care in the home, and keeping physicians and interdisciplinary team members aware of changes in the patients' conditions.

Duties of the HBPC RN include, but are not limited to:
(1) Assessing potential patients, presenting findings at the Interdisciplinary staff meeting, and
recommending a plan of care based on the patients' needs
(2) Assessing and continually reassessing the needs of the veterans and caregivers
(3) Delivering nursing care in the home
(4) Providing care management and care coordination for the HBPC patient
(5) Use of Virtual and Face to Face visits for veterans residing in Del Rio and its surrounding area

The HBPC Staff RN must be self-motivated, organized, flexible, responsible, and empathetic. Must possess excellent critical thinking skills, excellent nursing assessment skills and excellent computer skills. Recent case management experience and home health experience is preferred. The ability to work well with different people and personalities is essential. Proficiency in computer skills is beneficial since all the position involves virtual patient care modalities.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-time; Monday-Friday; 7:30am-4:00pm or 8:00am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Bargaining Unit: This is a bargaining unit position.

In addition to the summary listed above, the Nurse - PACU will:

• Possess knowledge related to the physiology associated with various anesthesia techniques and surgical interventions.
• Assess and prepare patients for procedures appropriately.
• Perform clinical assessment of the patient and readily recognize contraindication for anesthesia and/or surgical intervention.
• Apply the appropriate post sedation scoring and assess the patient's postoperative status
• Maintain knowledge of current American Society of Peri-anesthesia Nurses (ASPAN) standards, Veterans Health Administration (VHA) Directives and service level standard operating procedures (SOPs)
• Be responsible for ensuring comprehensive documenting of all phases of care and is timely, complete and accurate in the electronic health record.

The functions of the RN Care Coordinator/Maternity Coordinator include, but are not limited to
the following:

• Practices in accordance with Veterans Health Administration (VHA) Handbooks & Directives
  that provide guidance for women Veterans' health care (1330.01 & 1330.03).
• Implements strategies to increase compliance with VHA health care guidelines and
  performance measures for women Veterans.
• Coordinates and tracks gender-specific care/maternity care, of patients throughout all aspects
  of the STVHCS medical center, including Community Based Outpatient Clinics, as well as
  community and/or military partner providers and medical centers.
• Demonstrates effective coordination of care of women Veterans requiring maternity care and
  regular interval assessment of care.
• Assists with initial VA consult referrals, assists with VA or community services for the patient
  with an appropriate provider, to include coordinating any subsequent appointments or follow-up,
  as needed.
• Maintains database to monitor the delivery of maternity services and coordination of care and
  tracks maternal and fetal outcomes.
• Educates patients on a variety of gender-specific topics, to include maternity specific topics, as
  well as authorized VA and community-based resources for gender specific care and billing
  processes.
• Consults with and collaborates with interdisciplinary services to meet the needs of women
  Veterans.
• Contacts pregnant veterans on a regular reoccurring basis throughout the duration of
  pregnancy and the postpartum period to assess clinical and/or social care needs, facilitating
  care and services between VA and non-VA care providers.
• Assists veterans who have presented to VA or non-VA emergency department for gender specific
  maternity related emergencies, to secure appropriate follow-up care such as lab,
  ultrasound, emotional support, and/or other care as needed.
• Ensures seamless and timely return to Primary Care following delivery by assisting with a
  follow-up appointment within designated timeframe.
• Documents patient care interactions accurately, succinctly, and timely.
• Assists with managing Teratogenic medication communication, prescriber education and
  electronic medical record alerts and counseling documentation.
• Completes initial and re-assessments of patient condition and response to treatment and other
  clinical findings to include mental health screenings, and other screenings. Initiates follow-up as
  needed.
• Provides a full range of nursing care to patients with complex care needs.
• Applies problem-solving skills and communication skills; works as a member of the Women
  Veteran Program, Comprehensive Primary Care-Women's Health Team, educating staff,
  learning from staff and improving processes resulting in improved patient care.
• Participates in committees to ensure an environment of dignity, respect, privacy and safety for
  women Veterans.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The Social Worker is assigned to the West Texas VA Health Care System Patient Aligned Care Team. The Social Worker must use a high level of skill in assessing and treating the complicated psychosocial problems of veterans. Social Work responsibilities include the assessment of psychosocial problems, often at a time when the Veteran is experiencing crisis and include the provision of short-term, solution- focused counseling with veterans and/or their family members/significant others. Referrals typically originate from members of the interdisciplinary team, from Veterans and/or their family members/significant others coming as walk-ins to seek assistance, and from community professionals.

The Social Worker is responsible for the monitoring of, and assisting with discharge planning when necessary for, Veterans assigned to the PACT Team while Veterans are hospitalized in any number of local medical facilities. The Social Worker must complete thorough assessments to determine the presenting problem to determine in- home factors impacting the problem and to determine obstacles to treatment and/or follow through with recommended treatments. Consultation with members of the outpatient interdisciplinary team is provided to coordinate a collaborative effort to meet the agreed upon goals for the Veteran's treatment needs and include liaison with community professionals regarding needed services for veterans and/or their families.

Works with various patient populations that include, but are not limited to, homeless Veterans, Hospice/Palliative Care, Homebound, and Spinal Cord Injury and Disease Veterans. Works with Veterans needing assistance with, but are not limited to, Home Health services, financial resources, VA benefits, Long term care decisions, and transportation services.

Work Schedule: Monday to Friday 8:00am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN17EDRP2@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Authorized Ad Hoc
Virtual: This is not a virtual position.
Functional Statement #: Social Worker (Patient Aligned Care Team)
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participates with supervisor in planning and coordinating survey/control measures by furnishing information about the presence and extent of plant diseases and/or insects, and effect of treatments.
• Directs and/or conducts approved control and eradication measures including sanitation measures, biological controls, and the application of herbicides, insecticides, nematicide, and fungicides.
• Enforces Federal and/or State regulatory orders to restrict movement or issue certificates permitting movement of plants, plant products, and equipment into or out of regulated areas.
• Assists with inspections of routine commodities for export.
• Maintains daily records of inspection work, control measures and regulatory procedures applied; prepares reports and maps on the activities and accomplishments within the assigned area.

• Assists in administering the base local area network (LAN) and wide area network (WAN) for the installation.
• Assists in planning, testing, and configuring base network systems.
• Analyzes and resolves problems and trends.
• Provides customer support, assistance, training, and orientation.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

• You will recognize, develop, and present evidence to reconstruct events, sequences, time elements, relationships, responsibilities, legal liabilities, and conflicts of interest.
• You will support and/or conduct investigations in a manner meeting legal and procedural requirements.
• You will handle evidence in accordance with the rules of investigative procedures, laws, and precedent court decisions including constitutional rights for search and seizure.
• You will utilize pertinent statutes, regulations, policies, and guidelines, including the Code of Federal Regulations and the Uniform Code of Military Justice for investigations.
• You will interview witnesses, victims, and suspects pertaining to sexual harassment investigations.
• You will provide support to Special Agents in crime and death scene examinations (i.e., identifying, processing, documenting, and preserving physical evidence).
• You will serve as a Field Office liaison and collaborating with various jurisdictions, including local, Federal, and foreign areas of operation to facilitate the exchange and flow of information.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES RETURN INTEGRITY AND COMPLIANCE SERVICES
RETURN INTEGRITY VERIFICATION OPERATIONS (RIVO)

• The following are the duties of this position at the full working level. Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity.
• Identifies and reviews Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepares and maintains regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed.
• Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information. Periodically reviews filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.
• Conducts searches and other follow-up action on delayed shipments where acknowledged transmittals are not received timely.
• Transcribes and/or key verifies a wide variety of taxpayer prepared tax returns, related schedules, and/or documents.