Total 132 Customer Service job vacancies in Aberdeenshire, AB10 1AH

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Aberdeen, St Nicholas StreetHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Join Our Team as a Junior Business Systems SupportAnalyst
Location: Aberdeen
AboutThe Client
As part of theirContinued growth. Our Client is seekinga driven and focused individual to join our IT team as a Junior BusinessSystems Support Analyst. This role is based at our Head Office in Aberdeen,with the opportunity to support our global divisions worldwide.
RoleOverview
In this role,you will primarily provide 1st line support for the business systems usedwithin our Head Office. You will also be part of the group IT Team, supportingall divisions. The emphasis will be on our main business ERP system, MicrosoftDynamics GP, and its supporting applications. Experience with this system or asimilar application is preferred. Technical knowledge of Microsoft applicationsand suites such as MS365, MS Server 2016/2022, and MS Windows 10/11 Pro wouldbe an advantage.
KeyResponsibilities

• Provide first line support to all users, requiring excellent people skills and strong troubleshooting abilities.
• Document user requirements accurately to liaise effectively with 2nd line support and 3rd party suppliers for application issues or bespoke customization.
• Manage installation and upgrades of applications.
• Provide end user training.
• Work independently as well as part of a team.
• Maintain a flexible approach to working hours to support our remote office locations and the demands of the business.

KeySkills and Experience

• Good level of experience with Windows 10/11 Operating Systems and understanding of application infrastructure.
• Proficient in all MS365 Entra and Microsoft Office applications, specifically Microsoft Excel.
• Some experience in report writing and design.
• Experience in end user support using a helpdesk system and communicating resolutions in a timely manner.

WhyJoin Us?

• Be part of a dynamic and growing company.
• Work in a supportive and collaborative environment.
• Gain experience in a global IT team with diverse responsibilities.

If you arepassionate about IT support and eager to grow your career, we would love tohear from you! Send a copy of your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you passionate about supporting 16-19 students to be successful in their FE setting and achieve their aspirations?
Our Inclusive Learning curriculum has an opportunity for you to help shape the future for their learners by providing support for Safeguarding/Social and Emotional issues that may impact on their learning and achievement.
You will be the first point of contact for both staff and students who raise safeguarding concerns, liaising closely with the college safeguarding team to ensure that these are dealt with in line with New College Swindon safeguarding policies. You will also liaise closely with the Mental Health and Wellbeing team to provide appropriate social and emotional support, including interventions, or to signpost to any outside agencies as required. You will be part of the Additional Learning Support team working with Inclusive Learning across both the North Star and Queens Drive Campuses.
To apply for this role, you will need a recognised Level 3 youth, community, mentoring or guidance qualification. You will need experience working with students with a range of LDD including challenging behaviour, mental ill health, SCF, Pervasive Development Disorders and SpLD and how to deal with safeguarding concerns. You will also need to be an excellent communicator, advocate for students and demonstrate empathy when working with young people.
Benefits: 5.4 weeks holiday included in salary, 21.7% College pension contribution to LGPS, health care cash plan, free car parking, discounted Hair & Beauty, on-site gym, staff development & training, Sodexo Retail Discount Scheme, and more!We are an equal opportunities employer and welcome applications from all sectors of the community.
Please note that this vacancy may close before the published closing date if sufficient applications are received so if you are interested, please apply as soon as possible. To apply, you MUST have Right to Work in the UK.

Family Support Worker

Full time - 37 hours a week.

Permanent Contract - £23,868 - £25,000 p/a DOE.

Monday to Friday 10am - 3pm (some evening work will be required).

We currently have an exciting opportunity to work as a Family Support Worker for a national childrens charity in the Bridgend area.

Your role will involve working alongside parents who have children with additional needs including autism and ADHD in the family home and in education settings.

You will offer support to children with a disability and their families, whether they are diagnosed or going through a diagnosis process. The support provided is tailored to the needs of each family by a support plan developed in partnership with the family. The service provides short term, preventative support to build families resilience and coping strategies.

There will be some requirements quarterly to work in the evening (6pm - 8pm) but this can be arranged with other staff to suit you and a flexible working policy means you can claim back hours.

To be considered for the role, you will need to have had previous experience working with children and young people. Ideally, experience working with neurodiversity and with parents.

You will also need to be a driver to be considered as due to the nature of the role, visiting different family homes and schools will require the ability to travel easily.

If you feel that you meet the above criteria and are passionate about making a difference to children and families' lives then please apply to this job or alternatively, call 02920 224755 and speak to Sheonagh for more information.

Are you an experienced Health & Social care professional who's on the look out for a fresh new challenge? You could be just who we’re looking for!

Our amazing #TeamAberdeenshire are on the lookout for a new Service Lead to join them on a full-time, permanent basis. This role will involve overseeing our housing support services in Stonehaven and Portlethen.

The Role

You'll become part of a supportive and dedicated management team providing coaching and mentoring to our teams.

Reporting to our Branch Leader, you will lead your services, ensuring the delivery of high quality support and be committed to the continuous improvement of them. You will also work in partnership with our current Service Leads and Lead Practitioners within the branch to ensure consistency and sharing of good practice.

Please see the role profile attached to our advert for more specific information about the role and responsibilities.

About you

It would be great if you already have your SCQF level 9 and PDA in management, however this isn't a deal-breaker for the right candidate. We are committed to the development of our colleagues and will invest in you by funding your qualifications through our Training Academy to meet SSSC requirements! We'll even fund your SSSC registration fees too.

What we need you to bring: -

Previous experience of managing people
Experience of running an effective support service in the Health & Social Care sector
A passion for delivering excellent person-centred care and support
A caring and professional attitude
Great communication skills; both written and verbal
A positive attitude to problem solving
The ability to work on your own initiative
The ability to work collaboratively as a helpful, positive member of a team
Confidence in the use of computers
Excellent language and numeracy skills
Planning, organising and time management skills
The ability to respond flexibly to emerging and changing circumstances

About Us

Cornerstone is one of Scotland's largest charities with over 40 years' experience providing care and support for adults and children with various support needs across Scotland. We employ over 1,900 people across Scotland and are fully committed to delivering high quality care and support.

Our Strategic Aims

To become an expert provider of services to people with learning disabilities, Autism and complex care needs
To be the best employer in social care in Scotland
To achieve stability and sustainability which supports future development

Shift patterns

Shift patterns will usually be worked Monday-Friday, however there may be occasions where we will need you to flexible to work evenings and weekends due to the needs of our services. On call duties will also form part of your role on a rotational basis.

Sound interesting? What are you waiting for? Apply today, we can't wait to hear from you!


Successful candidates will be required to join the Protection of Vulnerable Groups Scheme and have a commitment to working towards a relevant SVQ in Social Services and Healthcare with the support from our Training Academy.


Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

Have any questions? If you'd like to find out more, please contact Aidan Severino on 07773001537

Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.

Proud member of the Disability Confident employer scheme

Your new company:

We are looking for flexible, motivated, and outgoing support workers to join a large provider of care in South Wales. They provide support to adults with learning disabilities across Swansea and Neath Port Talbot.

Your new role:

The role of support worker will consist of supporting with the delivery of care to adults with learning disabilities and complex needs. You will be involved in the everyday routines of the patients, ensuring the psychological needs of each individual are met. This will include taking the patients out into the community to complete activities, allowing you to build strong relationships and self-esteem. They operate on a flexible rota, with scope to do both short and long days. However, flexibility is essential to deliver services over the full range of hours. This includes days, nights, weekends, bank holidays and sleep-ins.

What you will need to succeed:

To be a successful support worker in this role, previous experience supporting adults with learning disabilities and challenging behaviour is preferred but not essential. You must also be committed to under-taking all pre-employment training. It is important that you work effectively within the team to provide the best service we can to the people we support. Driving is essential for this role.

What you will get in return:

• Career progression
• Referral bonuses
• Free training
• Free DBS

What you need to do now:

If you think the role of support worker suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Advisor

- Highly Competitive Basic Salary up to £31,000 p.a.
- Excellent Commission Structure giving you an overall earning of £40k+ p.a.
- Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.
- Training Scheme: career development with the manufacturer.
- Employee benefits and rewards scheme.
- Long Service Holiday Reward - After 3 years 1 day extra / after 5 years 1 more days extra (capped at 24 days).
- Birthday off or closest day to it (not considered a holiday day).
- Share Scheme – the Company currently has a good share price listed.
- Pension – 3% employer contribution with 5% from employee.
- Contract: Full Time, Permanent.

We are currently advertising on behalf of an Automotive Prestige Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Romford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £31,000 with OTE of circa £40,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Support Worker/ Senior Support Worker - Are you driven by the desire to make a real difference in people's lives? If so, Spider are advertising for a Non-Profit Organisation who are looking for 1.5 x Support Workers, to join them to be part of their dynamic and innovative team in Thetford, Norfolk.

Why them?

They have been transforming lives for nearly 50 years, offering support to those in need across East Anglia. Their organisation is dedicated to providing quality services that help individuals recover from the trauma of homelessness and social exclusion. With over 200 staff and volunteers, they pride themselves on being one of the leading non-profits in the UK, recognised for their commitment to community welfare.

Fantastic Company Benefits Include:

- Competitive Salary: Starting from £26,325 per annum FTE (£13.50 per hour), reviewed after a 6-month probationary period

- Holiday: 28 Days including Bank Holidays, with extra leave for length of service, up to 5 additional days

- Hours: Part Time / Full Time Available (15-37.5 hours per week)

- Company pension with a 3% employer contribution

- Employee benefits: Cashback healthcare & dental scheme, one month paid sabbatical after 5 years of service, 24/7 counselling helpline, Enhanced maternity/paternity/adoption pay, Access to store, leisure, and travel discounts, Cycle2Work scheme

About the Role:

As a Support Worker in the Housing Services team, you will play a pivotal role in helping people who are vulnerable and at risk or in need of urgent accommodation. This includes people who are homeless or at risk of homelessness, and victims of domestic abuse. Individuals are supported to transition into longer-term accommodation and can also get help to access education, employment opportunities and healthcare.

You will work within a dynamic team to create a safe, secure, and comfortable environment, enabling customers to begin their recovery from the trauma of homelessness. You will be the first point of contact for individuals in need, helping them to transition into longer-term accommodation and access crucial education, employment, and healthcare opportunities.

Main Duties and Responsibilities:

- Proactively liaising with customers and building rapport.

- Providing specialist support to those at risk of homelessness or in urgent accommodation need.

- Working collaboratively with your team to deliver a safe environment.

- Helping customers recover from homelessness trauma and transition to long-term solutions.

- Supporting individuals in accessing education, employment, and healthcare.

About You:

As the successful Support Worker, you will ideally have worked within a similar role, have experience of working within a multidisciplinary team and managing challenging situations and finding practical solutions. You will have an understanding of health and safety in accommodation environment. Proficient in IT systems and reporting tools. Excellent interpersonal and communication skills are essential. It would desirable if you have a qualification in housing, social work, or community work. The client would also be interested in applicants who have lived experience with issues related to their service users, such as substance misuse and homelessness. You will also hold a driving licence and access to a vehicle.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

This Support Worker opportunities offer a meaningful career with the chance to make a genuine impact in your community. To contribute to a future full of choices for vulnerable individuals please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Applications from all individuals, particularly those with personal or past experience of homelessness, are welcome. The client is a Disability Confident Employer and are committed to an inclusive recruitment process.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

Additional keywords: Supported Accommodation, Support worker, Senior Support Worker, Housing, Social Work, Vulnerable People Support, Homelessness, Mental Health, Safeguarding, Community Work.

This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Live-in carer
Up to £140 per day*

We’re looking for live in care assistants to join our wonderful team in Scotland. At The Good Care Group Scotland we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care in Scotland.

Why we think there’s nowhere better:
- We offer a choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- We won the End of Life and Palliative Care Practice award by Scottish Care in 2023
- Free PVG for Scotland and free DBS if working in the north of England
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Face to face induction training (with hotel accommodation and contributions to your travel included)
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- ‘Excellent’ rated Care Inspectorate team supporting you, 24/7, 365 days a year

What does a live-in carer do?
As a live-in care assistant in Scotland, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in carer, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an Enhanced DBS and PVG check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Apprenticeship, Part Time

The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.

Paste job purpose/about the role

The purpose of this role is to deliver a high quality administrative support service to the Registrars team and the citizens of Aberdeen. You will support the administration processes for the registration of births, deaths and marriages within Aberdeen City, as well as taking phone call enquiries from citizens.

We are seeking motivated and enthusiastic individuals to join the Registrar of Births, Deaths and Marriages team as Modern Apprentices. This is an exciting opportunity to learn about this vital statutory service.

The post holder needs to hold as a minimum:

• Standard Grades National 4 and 5 qualification(s) or
• Relevant work experience

The postholder is able to demonstrate:

• Ability to understand and follow instructions
• Self-motivated team player
• Excellent written and numeracy skills

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

Your new company:

We are looking for flexible, motivated, and outgoing support workers to join a large provider of care in South Wales. They provide support to adults with learning disabilities across Swansea and Neath Port Talbot.

Your new role:

The role of support worker will consist of supporting with the delivery of care to adults with learning disabilities and complex needs. You will be involved in the everyday routines of the patients, ensuring the psychological needs of each individual are met. This will include taking the patients out into the community to complete activities, allowing you to build strong relationships and self-esteem. They operate on a flexible rota, with scope to do both short and long days. However, flexibility is essential to deliver services over the full range of hours. This includes days, nights, weekends, bank holidays and sleep-ins.

What you will need to succeed:

To be a successful support worker in this role, previous experience supporting adults with learning disabilities and challenging behaviour is preferred but not essential. You must also be committed to under-taking all pre-employment training. It is important that you work effectively within the team to provide the best service we can to the people we support. Driving is essential for this role.

What you will get in return:

• Career progression
• Referral bonuses
• Free training
• Free DBS

What you need to do now:

If you think the role of support worker suits your experiences and personality, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Trainee Field Service Engineer - 2 Year FTC progressing to perm

Location: Oxfordshire, Gloucestershire, Wiltshire

Principal Purpose
Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations.

Key Responsibilities

• Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
• Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
• Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
• Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
• Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA's).
• Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
• Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
• Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
• Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
• Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
• Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.

Requirements:

• Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics, engineering, IT, or scientific qualification.
• Full UK Driving Licence
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training.

Benefits:

• 25 days paid holiday plus bank holidays per annum.
• Company Sick Pay.
• Standard Life Pension (Salary Sacrifice Scheme) - Employer's Contribution is 8.5% of basic salary.
• Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families.
• Family-Friendly Policies.
• Agile/Hybrid working for applicable roles.
• Flexitime for applicable roles.
• Discretionary Pay review

We are seeking a dedicated and compassionate Support Worker to join our team in Gloucester, Gloucestershire. In this role, you will provide high-quality care and support to individuals with complex health needs, ensuring their comfort, safety, and well-being. Working Hours: You will be part of a team that is responsible for delivering the following hours: 3 days during the week. 0730-0930 and 14:00 – 20:00. Key Responsibilities: Delivering personalised care and support to clients with complex health conditions. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Benefits: Supportive and friendly working environment. Opportunities for professional development and training. DBS Paid for. Excellent training programme. Blue Light Card Eligibility. Our Safeguarding Commitment Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem ABOUT LIBERTATEM

ABOUT THE ROLEAs a Registered Nurse (Mental Health) at a Barchester care home, you'll use your compassion and experience to help deliver the exceptional levels of care and support we're known for. We'll look to you to provide our multi-disciplinary team with in-depth expertise on mental health to make sure our residents get the most out of life. You'll ensure each person's needs are met and that they're always treated with dignity and respect. You can expect a wide range of responsibilities, from making sure a new resident is settling in and developing tailored care plans to carrying out a variety of clinical tasks. As a Registered Nurse specialising in mental health, you can enjoy the freedom and autonomy you need to make a real difference. In return, we'll give you plenty of opportunities for training and career development. ABOUT YOUTo join us as a Registered Nurse (RMN), you'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices, particularly in relation to dementia. Experience of producing well-developed care plans and detailed risk assessments is important, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Skilled Worker visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

Support Worker – Full Time (Complex Services)

£12.00 per hour

Driver required with a full UK licence

Shifts will be 7.30am to 10.30pm, 8am to 5pm and 8am to 9pm (5 days out of 7). We also work a weekend on and weekend off pattern.

The role

Real Life Options is a registered charity currently going through a period of growth, and we are continuing to search for permanent contracted Support Workers who really want to make an impact on the lives of the people we support.

We deliver creative, dynamic and person-centred services providing a range of individualised support. For this role you would be required to support one young man in supported living. As a Support Worker you will help promote and maintain independence and assist with daily living tasks which may include: domestic tasks, assisting with mail, bills, and maintaining tenancy. You will also be prompting and providing personal care. There is medication support which is a very important part of this role and the successful applicant would be expected to undertake annual competencies/training as required.

The young man is non-verbal and uses pictures to aid in his communication with staff, experience of this would be highly desirable, however full training will be provided.

There can be challenging behaviour involved, any candidate that applied should have previous experience with challenging behaviour and how to manage this, such as de-escalation training and/or experience with Positive Behaviour Support Plans. There will be extensive challenging behaviour training in place for successful candidates. The service is staffed at a 3:1 ratio so there are always 3 staff on at any one time.

The young gentleman has a very active social life and attends many activities in the local community such as swimming, bowling and attending clubs. The ability to swim is desirable in order to support him in the pool. You will also be required to support to respond to, and attend medical appointments. A Driver is required as you will be driving the young man’s car for activities

An Enhanced Adult PVG is required for this role.

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives
Mileage paid at a flat rate of £0.35p per mile for the first 10,000 miles per year


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring – Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

.

Proud member of the Disability Confident employer scheme