Total 327 Customer Service job vacancies in 1365 Washington Avenue

The major duties of the Budget Analyst position include, but are not limited to, the following:

• Track, analyze and report on appropriations, apportionment, grant awards, de-obligations and other needs in monitoring the Land and Water Conservation Fund.
• Monitor and maintain the balances and reporting for program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
• Responsible for the development, review, execution, and expenditures of all budgets to ensure accurate reporting and year-end balances.
• Provide technical assistance in budgeting and financing to program staff and managers.
• Clearly communicate in writing on all budget related matters, standard operating procedures, process, regulations and required reporting

• Provide guidance on Development Plans for the staff and may assist in local recruitment or hold new employee orientation sessions.
• Serve as the primary administrative business process point of contact.
• Maintain tracking logs, action items, manage administrative suspense items and transaction records.
• Use an electronic calendar, database or spreadsheet software to document employee leave schedules manage appointments and meetings for the unit.
• Compile and monitor spending throughout the year and prepare the paperwork to add or de-obligate funds.

• Responsible for the overall management of agricultural resources, the formulation and implementation of soil and water conservation plans, and providing guidance and assistance to landowners.
• Work with landowners on collection and analysis to identify problems, determine objectives, inventory resources, and analyze resources.
• Partner with the state conservation partnership to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees. Independently ensures quality and quantity of work, reviews work of subordinates and accepts, revises, or rejects work. Sets performance standards and evaluates performance of subordinates.

• Reviews and submits travel authorizations, time and attendance, and payroll to ensure compliance with policies.
• Maintains audit readiness and responds to internal and external audit requests.
• Initiates personnel actions and researches and resolves HR issues.
• Coordinates with other HR staff and management to ensure all phases of HR processing are timely.

• Present essential substance abuse program services to staff, highlighting support strategies.
• Monitor substance abuse report requirements and ensure they are submitted by the appropriate deadline to maintain compliance.
• Support management with monitoring different substance abuse programs to identify needs.
• Provide administrative support such as writing letters, Power Point presentations, and Excel spreadsheets to support office operations.

• Provides leadership and coordination for easement stewardship activities.
• Develops and facilitates the adoption of natural resources tools, data, and analytical products to be used by state and field offices.
• Independently gathers, analyzes, interprets natural resources and other relevant data to evaluate the effectiveness of easement stewardship for use in training development and guidance.
• Identifies and analyzes existing or emerging critical natural resource conservation issues and develops options for policy or procedural changes.
• Provides leadership and or coordination with the objective of identifying needed training, tools or guidance to improve easement stewardship.
• Assists with the preparation of briefing and issue papers and develops and delivers presentation materials related to easement stewardship, including written and visual products

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

The selectee will serve as a Protection Officer in the Office of Protective Operations. Typical work assignments include:

• Monitoring and operating various audio/visual communications equipment, alarm systems, and access gates to the facility or residences.
• Utilizing security screening procedures (e.g., magnetometer and x-ray screening technology) prior to allowing individuals entrance to a secured area and controls access of visitors and contractors.
• Preparing written reports for all activities, observations, incidents.
• Advising leadership on how to improve security gaps to increase the safety of occupants and/or visitors to facilities; and
• Detecting and identifying suspicious packages that necessitates coordination with canine and/or Explosive Ordnance Disposal teams

The selectee will serve as a Technical Security Investigator specializing in one of the following areas: Fire, Life-Safety, Hazmat; Chemical Biological Countermeasures; Electronics; Explosive Ordnance Disposal; or Technical Surveillance Countermeasures in the Office of Technical Development and Mission Support, Technical Security Division. Typical work assignments include:

• Installing, monitoring, maintaining, analyzing, and evaluating the latest known technologies (e.g. state of the art intrusion detection systems and devices) that may potentially be used by hostile entities, both domestic and abroad, either independent or as groups to penetrate the Agency sites or otherwise harm protectees; conducting routine security searches of protective and investigative locations to identify, detect, deter, and stop potential or actual threats involving hazardous materials, items, devices, persons, or unsafe environmental conditions; and advising senior Technical Security Investigators on potential violations and security deficiencies, matters that are not routine.
• Assisting in protective countermeasures and related law enforcement response planning duties; assisting in planning, organizing investigative tactics and techniques to assist with investigations of suspected criminal violations.
• Assisting in protective advances and conducting surveys and analyses; adjusting plans and schedules; and assisting in developing alternative strategies in response to delays, sudden and/or major changes in itineraries or the introduction of critical intelligence.
• Assisting in providing advice and assistance to U.S. Secret Service, White House Officials and representatives from other federal agencies and organizations on issues.

The work routinely requires long hours with minimal breaks and to be on call 24 hours a day. Must be able to operate in sensitive, real-time situations that may produce physical and emotional stress. Required to work in environments that involve risks of unknown hazards when performing protective searches of remote unsecured areas that may harbor unauthorized persons or environmental hazards, as well as the discomforts associated with working in hard to reach, dirty and hazardous areas of buildings, facilities and outside areas. You will not have control of the environmental conditions or schedule of operations; and will be required to be flexible to ensure mission completion. At times, you may be subjected to explosives handling and/or radio frequency (RF) exposure.

Apply for this exciting opportunity to directly impact the mission of the agency by providing operational support to protective operations and criminal investigations through the identification, fielding and monitoring of unique or specially tailored equipment necessary to provide protective countermeasures, document criminal activity and acquire criminal target location.

• Advise field staff and / or others on the conservation planning process
• Propose recommendations based on analysis results and knowledge of conservation programs.
• Provide technical guidance and support for natural resource or conservation planning policy.
• Apply natural resource conservation management concepts in order to advise others on conservation planning.
• Provide recommendations on existing rules, regulations, procedures, and/or techniques to resolve operational issues.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Reviews business records and other documents and makes findings of an individual’s actions "responsibly connected" status to a firm under investigation.
• Establishes and maintains good working relationships with members of the fruit and vegetable industry and counsels and provides advice to them on fair trade practices.
• Describes rights, liabilities, and sanctions under Perishable Agricultural Commodities Act (PACA), and Produce Agency Act (PAA).
• Maintains the integrity of the PACA database with timely updating of the status and actions of license information, complaint files, and administrative actions.
• Conducts a range of licensing activities of firms throughout the United States. Participates in license task force projects.
• Reviews complaints filed with the Department by the industry, compiles information to be made part of the official record.
• Keeps abreast of recent court decisions.
• Reviews trust notices for technical sufficiency, reviews court decisions, and provides recommendations to the supervisor in the case of a firm's insolvency or bankruptcy.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Review audits conducted for compliance with Country of Origin Labeling requirements and prepare notices for compliant and non-compliant retailers and suppliers.
• Collaborate with the team to enhance and deliver training modules for internal and external stakeholders and participate in developing outreach materials for all Division stakeholders.
• Investigate complaints using knowledge of the regulations and statutes to make recommendations on whether corrective action is required.
• Assist in the maintenance and enforcement of 46 Cooperative Agreements for State and Federal reviewers to conduct annual retail audits.
• Maintain effective contacts and working relationships with State and Federal Reviewers, other members of the Fair Trade Practices Program and the Agricultural Marketing Service.
• Represent the Division during various meetings, discussions, and conferences with representatives of the retail and food supply industry regarding the Division’s activities and responsibilities.
• Use the data collected from various compliance and enforcement activities to prepare reports and develop findings and recommendations for use by Division management.

WHAT IS THE HCO-HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office, Engagement and Retention Office

The following are the duties of this position at the full working level.

• Serves as project leader for the planning, development, coordination, and implementation of engagement and retention projects that impacts multiple organizations and/or IRS locations. In this role, he/she typically directs at least three (3) projects/programs potentially impacting up to 80,000 thousand IRS employees and are multi-year in duration. Provides key input to leadership and team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
• Represents the IRS interests and Engagement & Retention Office in front of external stakeholders (including but not limited to other federal agencies/bureaus/bodies, Congressional staff, and professional organizations) during IRS sponsored internal events and cross-bureau/agency meetings
• Responsible for monitoring the progress of projects and updating all project control systems used by Engagement & Retention. As needed, conducts reviews of projects assigned to others within the business units to ensure compliance with all customer requirements. Provides OJI (on-the-job-instruction) to other analysts/specialists in business units as needed.
• Utilizes the full range of project management skills in the accomplishment of work assignments. This includes addressing such areas as compliance/integration with organizational goals and objectives; workload and workflow issues; impact to staffing levels; timelines; coordination with IT (Information Technology), Department of Treasury, contractors; and identification and coordination with all other program specialties involved in the implementation, execution, and tracking phases. Resolves all problems encountered pertaining to resource, funding, and/or project requirement issues.
• Responsible for the planning, development, coordination, implementation, and assessment of assigned engagement and retention projects. Proactively consults with leadership at all levels to identify/define customer needs and requirements relative to employee engagement and retention.

You will serve as the Intermediate Care Technician (ICT) for the Community Based Outpatient Clinic (CBOC).

VA offers a comprehensive total rewards package. https://vacareers.va.gov/wp-content/uploads/sites/5/2022/12/Total-Reward-of-a-Allied-Health-Professions-VA-Career-11-4-2022.pdf

The Intermediate Care Technician is an occupational specialty, especially for former military combat medics, medical technicians, and corpsmen. As an ICT, you will operate within clearly defined clinical competencies. For this job announcement, you may work in multiple clinical settings based on facility needs, these include but are not limited to, Emergency Medicine, Critical Care, Primary Care, Specialty Clinics, Women's health and COVID Screening, Swabbing Stations, and Vaccine Operations.

The clinical activities for the hospital will include but are not limited to:

• Performing observation-based screening and collecting patient information in collaboration with licensed personnel, this may involve completing clinical reminders, obtaining patient health history, chief complaints, medication history, and identification of health- related conditions that may impact the patient's health status.
• Completing approved templates and tools, such as, intake/outtake forms, normal result note follow up, clinical reminders, procedure and intervention notes established by the agency.
• Assisting in behavioral/psychiatric situations in an outpatient setting. This can include assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB). Assists licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations. You will assist licensed staff with setting up equipment and providing treatment during in person or virtual visits.
• Operating specialized medical equipment to obtain diagnostic and therapeutic outcomes. Observes patient status and keeps licensed clinical staff informed of any change in condition. You will assist clinical providers with emergency medical care, provides emergency response as part of the Rapid-Response-Team (RRT), and assists with training of other hospital clinical staff.
• Performing Diagnostic Tests. Examples: Vital Signs, 12-lead electrocardiogram (EKG)
• Point-of-Care. Examples: glucometer, COVID swabbing
• Specimen collection and Preparation. Examples: collecting and labeling venous blood samples
• Minor Procedures. Examples: simple one-layer laceration repairs, incision and drainage, skin stapling, STERIS trips, Dermabond
• Medication Administration: nebulized medications, topical, limited PO meds, vaccine administration
• Wound Care. Examples. wound debridement, Wet-to-Dry dressings, Unna Boot placement, compression dressings- Forflex and Profour, wound vac placement, graft application
• Patient education within scope of care or while providing an intervention
• Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Examples: Procedural notes and progress notes

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

Program Coordinator Duties:

• Provides direct supervision, staff development, training, and oversight to 10 full-time Care Management staff members. May include supervision of unlicensed staff who are working toward licensure.
• Under supervision of the BHIP Program Manager, coordinates daily operations of the BHIP Care Management team. This includes assignment of work, same-day access, overseeing use of time, and processing clinical referrals and consults.
• Monitors program operations and outcomes, making changes to the clinical interventions, documentation of care, program materials, work assignments, schedules, outreach activities, and other program elements to maintain outcomes of the highest quality.
• Drives ongoing process improvement within the assigned program, with responsibility to continuously enhance the efficiency, efficacy, and productivity. Works with the BHIP Program Manager to implement and improve the BHIP Team care model and efficiently implements new programming and safety and compliance initiatives sent from local, VISN, or National VA leadership.
• Actively participates in policy development, and is responsible for implementing all policies within the Care Management team. May work with BH Service management to track and report relevant national performance measures.
• Participates in the recruitment of candidates and recommends promotion or reassignment of designated employees. Will evaluate the work performance and conduct of their direct reports, assist in adjusting short-term priorities and assign work. Provides fair, principled, and decisive leadership to create a work environment that promotes shared accountability.
• Counsel employees on work and administrative matters and hear complaints from or about employees, effects minor disciplinary measures, recommends more serious action when warranted, and refers unresolved complaints to the General Mental Health Program Manager.

• Provides the full range of professional services to address complex psychosocial problems faced by the Veterans served in the program. These direct services include but are not limited to: assessment, treatment plan development and implementation, evidence-based treatment interventions, and multidisciplinary team participation.
• Documents clinical information in the electronic medical record according to prescribed standards and collects and maintains required measurement-based care information.
• May serve as a member of various councils, committees, and workgroups as designated, and participates in department/professional continuing education activities.
• Works collaboratively with BHS managers on tracking and reporting on relevant national performance measures.
• Facilitate utilization of resources by assessing eligibility and making referrals to a variety of VA resources and community agencies for assistance with social, emotional, financial, and physical problems. Aid as needed with applications for benefits or negotiating service systems.
• Coordinate placements in therapeutic housing and other placement options including domiciliary, state soldier's homes, and community residential alternatives. Provide services to established patients of BHS.
• May maintain a caseload of patients.
• Serve as an active member of an interdisciplinary BHS treatment team that develops, implements, evaluates, and updates individualized treatment plans for identified Veterans seeking care through various BHS outpatient programs.