Total 668 Customer Service job vacancies in 0461 Campus Point E San Diego CA

This Registered Nurse - Patient Aligned Care Team provides direct Veteran care and care coordination within the Primary Care Department. Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, education, coaching on wellness, disease prevention, and chronic care management. This nurse collaborates with patients to assess and identify needs, issues, care goals, and resources in critical factors for achieving desired outcomes for discharge, post hospital recovery, and health maintenance/wellness.

The Registered Nurse - PACT demonstrates leadership in delivering and improving holistic, primary care through collaborative strategies with others. Provides peers with informal constructive feedback for improvement. Contributes professional outpatient nursing perspective in discussions with the interdisciplinary team. Partners with with others to effect change and produce optimal outcomes. This nurse supports colleagues through knowledge sharing to provide safe, quality outpatient care.. Participates in activities and strategies to sustain an evidence-based-practice culture.

Responsibilities include, but are not limited to: collaborating with services internal and external to the VA to facilitate care transition; promoting patient and family health education with a focus on self-management; prevention and wellness; providing disease management for a panel of patients as assigned; utilizing multiple communication modalities to meet the needs of the patient including telephone; secure messaging and office visits. Per local policy, registered nurses are responsible for maintaining Basic Life Support (BLS) certification.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm, Scheduling flexibility required.
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

• The duties described are for the full-performance level. The duties may include, but are not limited to:
• Serves as a key point of contact for the public and external stakeholders who are seeking information about PPQ programs, services, and activities
• Uses critical thinking and problem-solving skills to thoroughly research answers or solutions to often incoming stakeholder questions, problems, or situations
• May utilize a variety of resources, including the Internet, Department, Agency, or State policies or requirements, and Agency experts to determine appropriate responses to stakeholders
• Provide accurate information to stakeholders and when appropriate connect stakeholders with Agency experts
• Communicates with program staff and recommends the need for web updates on hot topics or emerging issues.
• Maintains a record of incoming calls via an electronic system as identified and directed by leadership.
• Effectively use available technology to assist callers who do not speak English or who are hearing impaired.
• Answers the main PPQ Customer Call Center phone lines.

Duties include but are not limited to the following:

• Create a variety of specialized reports to assist with QMS operational activities including budget cost containment, resource and expenditure management, strategic planning, and work simplification.
• Complete the Annual Call for budget, oversight of various fund control points, managing and tracking various fund control points and reconciling purchases on a recurring basis throughout the fiscal year.
• Work with the Financial Resources Management Service to review for accuracy and validity of the QMS budget and fund control management.
• Coordinate data collection and analysis; utilize Process Improvement principles to determine organizational performance especially as it relates to facilitate the ongoing monitoring and/or sustainment of improved performance measures.
• Participate in planning for major projects involving Process Improvement and collaborates in the development and documentation of long and short-range planning goals and objectives.
• Plan, develop, direct and coordinate the organization of data/processes to ensure thorough and timely review of MCMs, VHA Directives and VHA Handbooks to ensure VASDHS compliance with all requirements.
• Prepare/present both written and oral reports with consideration of the wide range of factors and requirements affecting the facility.
• Provide clear and concise analysis of program issues and trends, including justifications, narratives and visuals (charts and/or graphs).
• Maintain all TJC, CARF and other accreditation materials, all office files including sensitive records and all computer files including templates.
• Develop analytic tools as necessary to assess current performance and determine areas targeted for improved process improvement activities.
• Lead a team in proactively identifying any failure points or barriers and guides the team to identify and implement solutions.
• Initiate interdisciplinary teams as indicated for problem solving and serve as a positive catalyst in group settings.
• Review, analyze and evaluate accomplishment of overall systems by reviewing reports, available data, studies, projects, information provided by support personnel, contractors, and/or other external agencies.
• Develop and maintain databases and statistics related to the VADHS Performance Improvement Program, Continuous Readiness Program for regulatory compliance/accreditation and the External Peer Review Program (EPRP).
• Provide direct program and management assistance to all programs under QMS including but not limited to the Protected Peer Review Program, Patient Safety Program, Risk Management Program, External Peer Review Program, Administrative Investigation Boards/Fact Findings, and the Continuous Readiness and Regulatory Compliance Program for the medical center and the Community Based Outpatient Clinics.
• Work with senior leadership as a change agent in assuring, directing, and performing the steps necessary to create business cases based on objective data within the frame of Process Improvement and Lean Six Sigma.

The Advanced Medical Support Assistant (AMSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System AMSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines.
• Adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

The PACT LVN assumes the following roles and responsibilities:

• Provides direct patient care to Primary Care patients in accordance with Primary Care Standards and recommended practices/guidelines.
• Gather additional data (face to face or via phone) related to patient needs for treatment determination of PACT.
• Participates in ongoing quality improvement workplace activities, including conducting unit audits, as appropriate to the individual's position, education and practice environment.
• Participates in PACT performance measure activities such as, but not limited to, non-complex 2-day post discharge calls, clinical reminder compliance, aspects of chronic disease management.
• Participates in daily and/or weekly PACT huddles.
• Assists with coordinating care of patients, including patients consulted through Clinical Video Tele-Health visits.
• Assure patients have pre-appointment requirements completed prior to PCP appointments.
• Alerts providers (physicians/nurse practitioners) of abnormal signs and symptoms and/or abnormal test results to expedite care.
• Assist with patient education related to managing risk factors, medications, procedures, and other medical regimens related to their disease process, within scope of practice.
• Performs other duties as assigned.

• Minimum 1-2 year current Primary Care (PACT) experience;
• Clinical experience in caring for patients in Ambulatory Care;
• Ability to work collaboratively with interdisciplinary team;
• Ability to document using electronic medical record
• Ability to work in a team setting

The Chief Nurse executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, influence organizational mission and health care. The Nurse IV is responsible for administrative functions of their assigned nursing units/programs. Functions as an administrator, educator, and consultant utilizing management theory in collaboration with VISN, Chief of Staff, Patient Care Services and other services. Must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to (1) Assist nurse managers and advanced practitioners to carry out the functions and activities expected of them, (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide, (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and (4) Collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.

Specific programs include Medical Practice, Women's Health, Anticoagulation Clinic, Infectious and Disease Clinic, and the CBOC's (Eureka, Ukiah, Clearlake, Santa Rosa, Oakland, Downtown, San Bruno). She/he assumes accountability for administrative functions for these areas and is responsible for planning, developing, implementing, directing, and evaluating the overall program and functions therein including staffing and budget accountability. As Chief Nurse in Primary Care, she/ he is responsible for all processes, performance measures and other metrics that support Quality Care and Access. She/he supports and facilitates outreach that provides access to exemplary care that is fully integrated across the continuum. She/he is fully committed to continually improving Primary Care and related services. This Chief Nurse partners with Nurse and Physician Colleagues, Clinical and Administrative Chiefs of Service, and Administrative and Clinical Directors to achieve the goals and performance measures of VHA, VISN 21, and SFVAHCS by ensuring the highest quality care and expert Nursing Practice is provided in all areas. She/he develops and maintains effective relationships with all levels of internal and external customers by interacting and relating effectively with veteran patients and families, community partners, local program and service leaders, VISN Program leaders and National Healthcare Leaders within VHA and the larger Community. Serves as Acting Associate Director, Patient Care Service and Nurse Executive or Deputy ADPCS as needed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday; 7:00 a.m. - 3:30 p.m.; May vary based on patient care needs
Telework: Available; Ad-Hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized for highly qualified candidates
Permanent Change of Station (PCS): Not Authorized

The Dialysis Vascular Access RN performs in a specialized area of nursing that focuses on managing a caseload of renal outpatient and inpatients through close coordination of care with multiple team members. The role requires comprehensive knowledge of the hospital system, and community resources, familiarity with personnel in multiple departments, the ability to relate well with patients and families in stressful situations, and the ability to advocate for the best interest of the patients with all clinical staff.

Responsible for providing competent, evidence-based care to assigned patients and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. The nurse will assist in directing the provision of nursing education, orientation, and competencies and providing quality improvement and outcomes utilization consultation. The nurse has advanced knowledge and skills in assessing, inserting, caring for, and managing vascular access devices, including peripheral intravenous catheters, midlines, and peripherally inserted central catheters. They have the advanced knowledge to maintain Central Venous Access Devices. Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement.

Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices to provide evidence-based care. Participates in activities and strategies to sustain an evidence-based practice culture. This nurse has experience with the situations in which they are ultimately expected to perform, integrating theoretical concepts, and strong critical thinking skills, and exhibits a robust technically skilled practice.

Assesses care coordinator identifies the vascular access needs of the patient with renal failure. Procedures, delivers, and coordinates services for the patient in the dialysis facility, outpatient clinic, and hospital setting. Provides for ongoing monitoring of the vascular access to ensure adequate dialysis is obtained, maximum life of the access is achieved and plan for the future intervention area coordinated when necessary. Collaborates with the Vascular Access surgeon and clinics in the coordination, management, and outcomes of patients requiring vascular access for dialysis. When assigned the Vascular Access Care Coordinator nurse collaborates with the Transplant Program and is responsible for screening potential donors and working closely with the medical team and transport services.

The Dialysis Vascular Access Care Coordinator nurse possesses a strong core knowledge base in nursing and has expanded clinical knowledge in the area of nursing expertise. RN staff focuses on providing and arranging for the education of patients approaching End Stage Renal Disease, preparedness and education for permanent vascular access, and preparedness for modalities of dialysis. The role requires extensive knowledge of all forms of renal replacement therapy and experience of dialysis therapy. The Dialysis Vascular Access care coordinator nurse is responsible for collaborating with services internal and external to the VA to facilitate care transition to effectively meet the patient's needs. RN staff provides professional assessment, coordination, and planning of health care services, and acts on behalf of the veteran to ensure the necessary clinical services are received and that progress is being made.

Creates a positive work environment that enhances care delivery and the professional development of clinically competent staff. The nurse acts to ensure patient and employee safety. The nurse participates in performance improvement activities, that include regulatory and accreditation survey activities. RN staff is accountable for adhering to established policies for standards of care and standards of practice. The Dialysis Vascular Access may provide direct patient care in the renal care scenario (dialysis, inpatient, outpatient) in renal procedures, assist with various performance improvement goals in the hemodialysis department, and provide direct patient care in the renal clinic including assessing, planning, documenting health promotion and preventive care as needed.

Work Schedule: Day Shift based on needs 7:00am-3:30 pm
Telework: Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required

Influences care outcomes by collaborating with members of the interdisciplinary team and creating innovative process improvement initiatives. the interdisciplinary team and creating innovative process improvement initiatives.
The RN-Assistant Nurse Manager (ANM) for Ambulatory Care serves as an assistant with line authority to the Nurse Manager (NM) in providing leadership and direction to nursing staff. RN staff is accountable for adhering to established policies, standards of care, and standards of practice; demonstrating leadership in improving nursing care; and the administration, management, supervision, and evaluation of both nursing care and nursing personnel. RN staff demonstrates, promotes, creates, and ensures a culturally diverse workforce in which the values and needs of all individuals are respected. RN staff provides an environment that fosters employees to perform to their full individual potential. The ANM advocates for and allocates available resources to promote efficient, effective, safe, and compassionate nursing care, provide input to NIM decisions, and keep staff informed of activities. RN staff is delegated Acting NM in the absence of the NM. In collaboration with the NM, functions as a supervisor and assumes accountability for the operation of the assigned unit. This includes the management, supervision, and e-valuation of care delivered by assigned staff. The ANM is responsible for contributing to the establishment and implementation of evidence-based nursing standards of practice. In collaboration with the NM, creates a positive work environment that enhances care delivery and professional development of clinically competent staff. RN staff is responsible for the supervision of staff, time and leave approval, input to the nurse manager on staff performance, and collecting and preparing evidence for fact findings and disciplinary actions in collaboration with the NM.

Work Schedule: Monday-Friday 7:30am-4:00pm and extended hours if needed.
Telework: Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Operates a cash register according to cash handling procedures; takes payment and change. Completes daily activities reports and ensures proper deposit of cash receipts according to established procedures. Answers telephone takes food order, takes delivery information; and provides charge totals. May receive order, and serve customers dining in, according to prescribed procedures. Assist with monthly inventories. 40%
• Provides assistance in food preparation area by performing a variety of tasks in connection with the preparation of variety of foods involving the operation of a ovens, microwaves, deep fryer, and steamers, as well as preparation of, pizza, salads, cold and hot sandwiches, pasta dishes, etc. May prepare uncooked food items and makes specialty coffees according to number of servings desired and in accordance with established procedures for timing and brewing. Draws beer and serves as needed. 30%
• Performs housekeeping tasks to ensure proper standards of appearance, cleanliness and safety of assigned spaces. May remove soiled dishes from tables and carries to kitchen. Cleans, scrubs, wipes tables and counters and other service equipment such as worktables refrigerators, freezers, service equipment, etc., sweeps and mops floor. 10%
• Arranges salads, desserts, cold beverages, etc., stocks condiment stands, self-service milk and ice cream cabinets and hot and cold drink dispensers. Replenishes stock as necessary. Informs supervisor when stock is low. 10%
• May open and/or close facility. Ensuring compliance with established procedures. Responsible for complying with all safety, fire and sanitation rules and regulations. Performs other related duties as assigned. 10%
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

• Uses a variety of contracting processes to provide engineering oversight for construction, architecture, or engineering contracts.
• Prepare and maintain project documentation, such as logs, reports, photographs, correspondence, status reports, record of meetings, conversations, etc.
• Evaluate architecture/engineering studies, plans and specifications to determine constructability, conformance with project scope, and agency requirements.
• Conducts inspections and assessments, including condition assessments of civil works facilities, buildings, mechanical and electrical systems, transportation infrastructure, and construction site conditions.
• Serves as the Contracting Officer's Representative (COR) to implement and administer a variety of contracts.

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

The Supervisory MSA is responsible for managing and supervising the appointment management services within OCC and supervises one Lead Advanced Medical Support Assistant and ten Advanced Medical Support Assistants (MSAs) within the program. He/she collaborates with and has an extensive knowledge of all clinical applications, services and programs, to include but not limited services within the OCC. The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to this standalone service. The Supervisory MSA assigns work and daily priorities to the Lead and Advanced MSAs and ensures the goals and mission of the Office and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs.

The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and the flow of information throughout the service. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of service operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.

The Supervisory MSA will interface with personal computer (PC) applications as well as numerous Veterans Health Information and Technology Architecture (VistA), applications. The Supervisory MSA will serve as a backup for time and leave management processing. The Supervisory MSA must possess a high degree of tact and diplomacy when dealing with Veterans who have multiple medical problems and may be frustrated with the administrative process associated with coordinating treatment with community care providers.

The Supervisory MSA provides a variety of complex and unique duties in support of the MISSION Act. The Supervisory Advanced Medical Support Assistant will conduct and lead daily team huddles to assist with the coordination of patient care management, deploying customer contact and call center strategies, monitoring performance of the unit and make recommendations for improving the Veteran access to care and experience with VA and community care providers. The Supervisory MSA plans and directs programs within the Office of Community Care. The Supervisory MSA is responsible for implementing and deploying operational changes when necessary to ensure care in the community is provide in accordance with MISSION Act guidelines.

The Supervisory MSA has full supervisory responsibility of at least one lead MSA and ten Advanced MSA's. Assignments at this level include but are not limited to; assigning and evaluating the work of subordinate staff, resolving complex problems to ensure patient requirements are met. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Approving or denying leave. Evaluating performance, rating employees, and recommending performance awards. Interviews and selects subordinate staff. Advises Program Manager with process improvement suggestions and new strategies by extracting and analyzing data to better manage care access and ensure compliant appointment management practices per the MISSION Act and scheduling directive guidelines.

The Supervisory MSA manages CPRS view alerts from providers, correspondence from external community care affiliates, caregivers, family support staff and Veterans for needed actions involving patient care and follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage inquiries and requests for care in the community to ensure requests are routed to the appropriate external provider and scheduled timely in accordance with MISSION Act and VA guidelines. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities. In certain situations, the Supervisory MSA will be required to conduct scheduling assignments if no Lead MSAs or AMSAs are available to schedule patients or if the situation is complex or emotionally or politically charged.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor.
Compressed/Flexible: At Supervisor discretion
Telework: Yes, position eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required