Job purpose To provide visionary, inspirational and strategic leadership across all areas of responsibility, driving the Care Ser.....
Job purpose To provide visionary, inspirational and strategic leadership across all areas of responsibility, driving the Care Services development in line with organisational, local and national policy objectives to ensure St Michaels delivers high quality care. Responsibility Areas Strategy Develop, execute and oversee the long-term Care Strategy to achieve sustainable and affordable patient focused services in line with local needs and national legislation. Lead substantial programmes of work, identifying resources and restraints, overseeing timely implementation of project objectives and adjusting plans accordingly to ensure quality improvement is embedded into the organisation. Lead the establishment and management of a framework for planning, budgeting, KPIs and target setting, monitoring of progress, and financial control of all activities to evaluate performance, identify areas for development and improvement while maximising effectiveness and exceeding targets. Lead and participate in service reviews; support the modernisation of roles and the redesign of services to meet the commissioning needs for Specialist Palliative Care within the charity's area of operation. Lead and foster collaborative relationships with other health and social care services. Contribute, as a member of the Strategic Management Team, to the overall direction and development of the Hospice and its activities. Contribute to the organisations community engagement agenda. Leadership Provide dynamic, inspirational and visible leadership for Care Services ensuring the needs of patients and their families are at the heart of everything that we do. Empower and encourage staff and volunteers to develop as individual practitioners and team members within a supportive and progressive culture by developing innovative opportunities for their professional development. Facilitate a common and shared understanding of the Organisational Vision throughout the Hospice. Shape the care culture within the organisation, promoting harmonious and effective working relationships and communication with colleagues at all levels throughout the Hospice and externally. Act as a point of expert care reference and leadership for the Board of Trustees, the Strategic Management Team and other departments across the organisation. Support the Registered Managers to ensure ongoing preparations and readiness for CQC inspections. Represent St Michaels Hospice externally as a senior leader and clinician, ensuring the reputation of the Hospice is maintained and enhanced by using high levels of influencing and negotiating skills. Ensure St Michaels Care Services are represented and heard at the highest levels within end of life and palliative care agenda. Attend St Michaels Hospice events in supporting or promotional roles as required acting as an ambassador for the hospice always. Risk, quality, and compliance management To be continuously cognisant of the risk associated with the work of the Directorate and be proactive in demonstrating and implementing positive risk management strategies. To be responsible for implementing, monitoring and reviewing systems and processes that ensure St Michaels complies with professional codes of Practice and meets the requirements of the Care Quality Commission and Commissioners. Overall responsibility for effective operation of the EMIS Patient Database in line with GDPR and relevant Data Sharing Agreements, including reviewing the content on a regular basis, risk assessment of issues relating to use of data and resourcing decisions in relation to the production of information from it. To undertake specific duties: Caldicott Guardian Duties: Act as Caldicott Guardian for the Hospice, to ensure that systems are in place to safeguard the confidentiality of patient information in accordance with current legislation. Also, to be responsible for the quality and content of all information provided for patients and relatives. Accountable Officer for Controlled Drugs: Be responsible for implementing, monitoring and reviewing systems and processes that ensure St Michaels complies with the latest Controlled Drugs laws and regulations. Undertake the role of Controlled Drug Accountable Officer (CDAO) and submit Occurrence Reports to the NHS Controlled Drug Accountable Officer as required. Clinical Governance: Be responsible for ensuring Care Managers develop, implement and review appropriate policies, systems and procedures in accordance with best practice and regulatory requirements (Clinical governance, NICE, H&S, etc.) and that care staff and volunteers adhere to them. Support and enable the capture of meaningful user feedback and involvement of users in organisational decisions and service development. Provide information, statistics, reports, audits and evaluations for the SMT, Board of Trustees or sub committees and other partners such as clinical commissioning groups. Ensure care staff engage with clinical audit and continuous improvement. Encourage and ensure the full participation of the department in agreed research. Provide visibility within the clinical areas and be accessible to patients, families, staff and volunteers. Commissioning/Statutory Income/Financial Management Set and monitor department budgets ensuring expenditure stays within agreed levels. Actively participate in general income generation with SMT but take responsibility for procuring statutory and contractual income (NHS, local authority, etc) using high-quality clinical evidence to support these activities. Oversee and review external contracts, grants and service level agreements in line with Hospice policy.
