Total 6 Manager level Customer Service job vacancies in Woking, GU21 6XR

JOB PURPOSE
Acting as the main IT contact for the MSC Cruises UK&ROI division, this exciting new role covers a wide range of IT based responsibilities, ranging from new user set up to end user service troubleshooting, managing incidents, IT upgrades and maintenance activities.By supporting various departments with IT issues, incidents raised through the ticketing system, troubleshooting and/or escalating specific system issues, you will be an integral part of the business, ensuring consistency and efficiency through IT systems and programs. Other IT duties may be assigned from time to time (e.g. support or coordination for new IT Services Implementation Projects)

KEY ACCOUNTABILITIES
·Acts as main IT contact for MSC Cruises UK&ROI division

·Supports personal computing/smart devices managed with the Intune platform, meeting room conferencing AV and multifunction devices

·Engages with a variety of stakeholders both internally and externally to the business and maintains relationships with IT suppliers, including SLA management

·Maintains IT budget for local divisions, identifying computer or network shortages are ordered in line with assigned budget

·Manages the infrastructure, including firewalls, switches, databases, VoiP, end point protection software and other processes, ensuring security and privacy of networks and computer systems

·Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

·Supports Office Suite Software (Word, Excel, PowerPoint, Outlook, Access etc.)

·Supports with department specific software, systems and programs, escalating where appropriate

·Manages Local Active Directory and Entra ID

·Manages JIRA and Service-Now tickets, supporting end users and prioritises ticketed issues in order of urgency

QUALIFICATIONS (skills, competencies, experience)
·Appropriate and relevant IT skills accreditations, ITIL is advantageous

·Excellent diagnostic and problem-solving skills

·IT budget management experience, including negotiation with suppliers and SLA monitoring knowledge

·Experience using Office 365 applications and ticketing systems including JIRA and Service Now

·Fluent in English language, both spoken and written (business level Italian is an advantage)

·Ability to communicate effectively with a variety of stakeholders across the business, including IT colleagues from international offices

·Experience with fault diagnosis and resolution for photocopiers, printers, scanners etc

·Mobile phone operating platform knowledge (both iOS and Android)

VISA REQUIREMENTS (if any)
·Full Right to Work in the UK required PLEASE APPLY WITH JOB REFERENCE NUMBER

Please see the job description and the person specification documents attached within this job advert.

Lotus Manor is one of Barchester's newest care homes due to open. Fantastic brand new kitchen, equipment and much more. Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Get Set for Helping People Reach Their Potential

We support people to make positive changes in their lives. Our creative, tailored solutions improve people’s skills, and provide guidance, motivation and confidence, job opportunities, and training to help them progress towards a better future. Underpinned by our experienced team, effective processes, strong community presence and established employer and partner relationships, we help drive people and businesses forward to a better tomorrow.

We will be delivering Individual Placement Support (IPS) within communities and neighbourhoods across Surrey. This uses a ‘Place-then-Train’ approach to help individuals with physical disabilities, learning disabilities and those with neurodiversity needs into sustained employment.

Right now we are looking to recruit IPS Employment Specialist Manager to join the team.

As an IPS Employment Specialist Manager, you will lead and inspire a team of up to 10 IPS Employment Specialists, empowering individuals with health conditions, neurodiversity, and other barriers to secure meaningful and sustainable employment. Using the proven Individual Placement and Support (IPS) model, you will oversee the delivery of tailored guidance and mentorship, ensuring your team helps clients overcome barriers, build confidence, and achieve their vocational goals. This rewarding role involves strategic planning, team management, community engagement, and fostering strong relationships with local businesses and stakeholders.

Every day, you will have the opportunity to touch lives, inspire change, and contribute to a society where everyone gets a fair chance to shine.

Your Impact:

• Team Leadership: Manage, mentor, and inspire a team of up to 10 IPS Employment Specialists to deliver high-quality services and achieve performance targets.
• Strategic Planning: Develop and implement strategies to enhance the delivery of the IPS model, ensuring alignment with organisational goals and community needs.
• Quality Assurance: Monitor and evaluate service delivery, maintaining high standards and ensuring compliance with relevant regulations and quality procedures.
• Client Support: Oversee personalised assistance provided to clients, ensuring practical support tailored to their employment aspirations.
• Employer Engagement: Build and maintain relationships with local employers to uncover both visible and hidden job opportunities that align with participant preferences.
• Collaborative Networking: Foster strong referral networks with community health teams, job centres, and other stakeholders to enhance participant pathways to employment.
• Workplace Advocacy: Advocate for participants in the workplace, supporting them and their employers through the journey to sustained employment, including the return-to-work process.
• Record Keeping: Ensure meticulous record-keeping and compliance through CRM systems, upholding service excellence.
• Community Engagement: Allocate approximately 80% of your time to working in the community and 20% working from home, ensuring flexible and accessible support to clients.
• Training and Support: Ensure the team's adherence to the IPS approach, providing training and support as needed.
• Performance Analysis: Analyse program performance, identify areas for improvement, and implement strategies to meet and exceed targets and outcomes.

Core Responsibilities:

• Team Support: Oversee and support a team of Employment Specialists managing caseloads of individuals with health conditions, guiding them to secure sustainable employment.
• CRM Monitoring: Monitor the team's interactions and data entry on the CRM system, ensuring timeliness, accuracy, and compliance with all processes, procedures, and fidelity scales.
• Guidance and Coaching: Guide the team in assisting individuals through vocational profiling, action planning, job searching, CV production, and interview preparation.
• Promotion of Services: Promote the service's values and approaches to external partners and within the community, enhancing visibility and engagement.
• In-Work Support: Supervise the delivery of in-work support strategies and employer education to ensure job retention and participant success.

Management & Leadership:

• Performance Reviews: Conduct regular performance reviews, provide constructive feedback, and facilitate professional development opportunities for your team.
• Supportive Environment: Foster a supportive, inclusive, and motivational work environment, encouraging teamwork and collaborative problem-solving.
• Operational Efficiency: Oversee resource allocation, scheduling, and operational logistics to maximize team efficiency and service delivery.
• Professional Representation: Represent the service in professional forums, contributing to the development of best practices in vocational rehabilitation.

Who We Seek:

• Experienced Leader: Proven experience in leading and managing teams, preferably within healthcare, social services, or employment services.
• IPS Expertise: Certification or extensive experience in IPS delivery or similar.
• Outcome-Oriented: Demonstrated ability to meet and exceed targets and outcomes in a managerial role.
• Partnership Development: Strong background in developing partnerships and working collaboratively with various agencies and stakeholders.
• Comprehensive Understanding: Deep understanding of the challenges and employment needs of individuals with health conditions, neurodiversity, and other barriers.
• Regulatory Knowledge: Familiarity with local and national employment laws, benefits systems, and community resources.
• Technical Proficiency: Proficient in IT systems relevant to service delivery and data management.
• Leadership Skills: Excellent leadership, motivational, and team-building skills.
• Advanced Communication: Advanced communication, negotiation, and interpersonal abilities.
• Strategic Planning: Strong strategic planning and problem-solving skills.
• Data Analysis: Ability to analyse data, report on service performance, and implement improvement strategies.
• Empathy and Understanding: Strong empathy and understanding of the needs of individuals with health conditions.
• Inspirational Leader: Inspirational leader with a passion for making a positive impact.
• Resilient and Adaptable: Resilient, adaptable, and capable of navigating complex challenges.
• Committed to Growth: Committed to personal and professional growth, fostering a culture of learning and development within the team.
• Mobile: Willingness to travel within the region as needed, so a driving licence is required.

You Share Our Values:

• Be Ambitious: Show determination and innovation in your approach.
• Be Inspiring: Inspire responsibility through your daily actions.
• Be Proud: Take pride in your daily achievements and want to support your local community.
• Be Considerate: Collaborate well in an inclusive environment.
• Own It: Own your attitude, motivation, and actions.

Our Promise to You:

We're here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in creating an environment that is not just about professional growth but also personal wellbeing. As part of the Get Set UK team, you'll enjoy:

• Competitive salaries that appreciate your hard work and dedication.
• Comprehensive pension schemes designed for your future security.
• Healthcare packages that prioritise your wellbeing.
• Gym memberships to support your physical health and mental clarity.
• An inclusive employee forum where your voice is heard and valued.
• Continuous training and development opportunities to help you grow and succeed.

Get Set For A Better Tomorrow:

Join us in our mission to change lives for the better. Apply now to take the first step towards a career where your work matters. With a streamlined application process, your next big opportunity is just a few clicks away. Expect more than a job; anticipate making an impact.

Learn about the Get Set Story here:

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We reserve the right to close applications early. Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work.

If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you.

Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner.

Customer Team Leader
Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

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