Total 3 Manager level Customer Service job vacancies in Whiston, L35 5DR

An exciting opportunity has arisen to join the ADHD Service as the Clinical Team Manager.

The service delivers ADHD assessments, across community sites within, Knowsley, Halton and Sefton.

The Clinical Team Manager will have responsibility for the delivery of the ADHD service for Knowsley, Halton and Sefton. The primary function of the role is to provide leadership, management and communication to and for the team, ensuring the delivery of efficient, effective, co-ordinated, and responsive high-quality care to patients/clients. The post holder will also ensure the delivery of the quality strategy within ADHD incorporating establishment of systems and processes.
The post-holder will work in close partnership with the Clinical Service Manager, Operational Manager and wider clinical team to ensure safe, effective and efficient health services, meeting the needs of the patient population and service needs such as delivering service Key Performance Indicators (KPI’s). The post-holder will deputise for the Operational Manager as and when required and liaise with the Senior Management Team to support effective partnership working.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.
Principal Responsibilities:1. Provide clinical leadership and management to the clinical team
2. Be responsible for the delivery of the service within the ADHD Service
3. Work in partnership with other services/stakeholders , to enable patients/clients to be treated in the appropriate setting.
4. Ensure that the team provides a high-quality service to its clients by providing caseload and clinical
5. Have full line management responsibility for the team ensuring appropriate delegation and delivery of patients/client
6. Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients/clients with both planned and unplanned care
7. Maintain clinical credibility by providing clinical care and supporting members of the team within the clinical environment.
8. Participate in the development of caseload management across the local health
9. Provide leadership and mentoring to those staff developing into a caseload management
10. Acts as an advocate and champion for patients/clients in a variety of forums and professional groups and challenge attitudes and
11. Implement plans for the team including rotas and schedules/working patterns to ensure business continuity
12. Practice autonomously and demonstrate evidence based clinical decision
13. Provide clinical expertise and knowledge to the team when managing complex and highly complex
14. Assess patient/client conditions and consider a range of options when delivering complex and highly complex clinical care.
15. Work in collaboration with other stakeholders to deliver services to patients/clients.
16. Following holistic assessment of health needs, develop individualised care plans to fulfil those needs, with the involvement of patients/clients and
17. Implement and evaluate care delivery for patients/clients with identified
18. Ensure that all clinical activity provided by the team directly reflects the core objectives of health promotion, supported self-care, disease specific management, management of long-term conditions and end of life/palliative care.
19. Set objectives by which performance will be monitored
20. Work with the service lead to deliver local based services, by participating in meetings and communicating the outcomes to
21. Provide reports to the service lead on staff and patient activity as requested
22. Work in collaboration with others to support practice development and service modernisation.
23. Contribute to the development of role and service
24. Actively participate in policy and service development authoring protocols as
25. Provide induction to the local working environment, and policies for new team members and
26. Be an authorised signatory, ensuring probity in the authorisation of timecards and mileage
27. Monitor budgets reporting over/under spending to the budget
28. Undertake personal development plans (PDP) and ensure all team members
29. Contribute to the development of policy and services to reflect local needs
30. Have up to date PDPs, monitor Knowledge and Skills Framework (KSF) and reviews.
31. Ensure that all staff attend mandatory
32. Ensure that administration and clerical duties are appropriately delegated to clerical support
33. Provide data that supports the monitoring of team contract and
34. Participate in audits and research, as
35. Participate in individual and group supervision.
36. Implement mentorship and clinical supervision with the
37. Ensure that record keeping within the team is consistent with professional
38. Initiate training and development of team
39. Monitor and maintain standards of patient care Including maintaining and monitoring of clinical competency and standards of record keeping
40. In conjunction with the service lead, ensure systems are in place for the ongoing review and assessment of care provision and
41. Work within guidelines to identify and manage risk, reporting identified risks to the service
42. Report any incidents as per Trust policies and support or undertake any investigations as delegated by the service
43. Monitor and ensure that the quality of the patient care delivered by the team is evidenced based and supported by best practice, through the use of audit, caseload and clinical supervision.
44. Participate in patient satisfaction reporting to improve patient
45. Maintain registration in line with professional
46. Provide support to team members holding responsibility for mentoring students.
47. Identify skills deficits within the team identify methods of addressing these to support service delivery, improvement and development


This advert closes on Wednesday 4 Sep 2024

An exciting opportunity has arisen on Grasmere Ward to support the Team Manager and Clinical Leadership Team to deliver high quality safe and effective care.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred listDisclosure and Barring Service (DBS) Check.

Shortlisting planned for 22 July 2024
Interview planned for 26 July 2024

The post holder will assist the Clinical Team Manager in carrying continuing Professional and managerial responsibility for the ward.

The post holder will operate as part of an integrated multi-disciplinary team, undertaking a balance of Managerial and Clinical activity. They will ensure continuity of care for service users on their journey through the acute service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Implement case load supervision to monitor the standards of service user care and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical supervision as per Trust policy

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Provide information, education and support for family members, carers and other relevant professionals.

Give/receive regular managerial/clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate and assist in setting standards of service user care based on sound research findings.


This advert closes on Monday 19 Aug 2024

The post holder will support the Clinical Team Manager in carrying continuing professional and managerial responsibility for their clinical area. They will also contribute to maintenance of the overall standards, which will include assessment of need and delivery of care within the context of Effective Care Coordination.



Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Participate in case supervision to monitor standards of service user care and documentation.

Participate in regular clinical supervision as per Trust policy.

Ensure the environment is conducive to promote service users health, safety and wellbeing, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate in the referral process of potential new referrals, including the assessment of such individuals in accordance with the agreed care pathway and the completion of quality reports where appropriate.

Participate and assist in setting standards of service user care based on sound research findings.

Where indicated and following completion of the relevant training the practitioner will act as a non-medical prescriber, at all times working within their sphere of clinical competence.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people. 

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. 

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so

Deputise for the Clinical Team Manager as required.

Undertake delegated responsibilities as agreed with Clinical Team Manager.

Support the formulation and implementation of clinical and operational practices, and procedures as appropriate.

Participate in the recruitment, selection and induction of new staff.

Assist in the management and co-ordination of all services delivered to the service user within the clinical area optimising all available resources.

Support the implementation, monitoring and updating of an operational policy and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high-quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental

Health Act status and adhere to the requirements of the MHA 1983 and the
corresponding Code of Practice. This may include liaison with the home office for restricted service users

Ensure adherence and implementation of Effective Care Coordination.

Ensure that Trust policies and procedures are adhered to.

Assist in the development of local protocols to ensure a high standard of service delivery is achieved and maintained.

Support the process of staff participation in the formulation of new ideas/suggestions to improve service user care and service delivery.

Provide effective leadership to the designated team.

Provide statistical information as required.

Ensure service users’ finances, money and valuables are cared for in accordance with Trust Financial Policies and Codes of Practice.

Assist in the maintenance and updating of the unit’s equipment inventories and service schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Assist in the investigation of complaints and incidents at ward level in accordance with Trust policy.

Participate in Serious Untoward Incident investigations/reviews as required

Co-ordinate utilities, equipment and services and report/refer issues to respective managers where necessary.

Provide relevant staff with the necessary management supervision regarding the coordination and delegation of duties, to ensure a comprehensive and consistent delivery of care is maintained.

Ensure that the clinical practice within the clinical area adheres to the Trust’s policies and procedures.

Participate in managerial supervision.

Appropriate participation of managing performance of staff as required.

Appropriate participation of managing attendance of staff as required.

Please see attached Job Description for full list of duties and responsibilities.


This advert closes on Sunday 30 Jun 2024