Total 8 Manager level Customer Service job vacancies in Truro

Job responsibilities Finance a) Good financial and business acumen with sound understanding of NHS and other funding to maximise PCN (and practice) funding where possible b) Oversee the PCN monies, maximising potential and maintaining clear, auditable records c) Review and ensure best value for money in PCN expenditure d) Ensure all financial claims submitted in a timely fashion submitting claims on behalf of the PCN and practices as appropriate e) Accurate financial forecasting & timely reporting f) Ensure tight control on budgets PCN Workforce a) Conduct needs analyses for PCN employed staff in line with funding and contractual requirements, review as directed b) Job match to needs c) Horizon scanning for future roles / funding /training d) Funding ensure maximum obtained from variety of budgets as suits PCN needs e) Review alternative options to employment eg service delivery by 3rd party f) Defining job role g) Writing job specification h) Advertising/responding to queries/ overseeing shortlisting i) Managing/running interview process j) Creating recruitment contract k) Issuing employment contracts, DSB and other checks l) Writing/standardising PCN staff policies m) Line managing PCN staff members n) Responsibility for training/CPD/progression o) Appraisals, work performance p) Processing of expenses Clinical Director Support a) Attend wider strategic meetings b) Provide overview for PCN c) Create PCN agendas, ensure actions fulfilled d) Support setting strategic goals for the PCN, developing action plans e) Analyse all PCN contracts (incl IAGP) ensuring the PCN is ready to deliver within timeframe, matching options to contract delivery, utilising 3rd parties to create best fit for PCN f) Provide briefings/synopsis for PCN members g) Include wider effect and changes h) Provide financial analysis for PCN of effect of doing/not doing i) Provide patient safety and wellbeing analysis for PCN of doing/not doing j) Undertake regular reviews of resources to ensure matched to contractual requirements k) Review and provide briefing on alternative options or other contractual avenues for delivery l) Align shared service delivery across PCN eg Care Homes m) Review options for aligning services and submit proposals eg visiting service, diabetes, respiratory n) Working with PCN to develop plans for delivery to match/exceed expected outcomes o) Responsible for managing external contracts with non NHS third parties (eg social prescribing), ensuring KPIs and outcomes match to contractual requirement p) IAGP support the PCN in delivering an effective IAGP programme q) Review all data sharing agreements to support compliance with GDPR etc, provide advice and guidance to the PCN Utilise skills in horizon scanning, networking, review of wider UK PCN working to develop best practice and service delivery ahead of contractual requirements Project Management a) Ability for strong management of projects on behalf of the PCN b) Ensuring projects brought in on time and on (under) budget c) Ensuring regular updates d) Support of external projects which will benefit the PCN e) Production of all project reports and end analysis reports f) Bid writing for external funding g) Ensuring all projects align all members of the PCN to same systems/methodology Communication The post holder should recognize the importance of elective communication within the team and will strive to: a) Communicate effectively with all colleagues and network practice staff b) Communicate effectively with patients and carers c) Recognise peoples needs for alternative methods of communication and respond accordingly d) Be comfortable and competent at networking at all levels e) Apply professional standards f) Support the PCN communications, synchronising and providing a consistent messaging both internally and externally g) Develop a PCN wide social media communication h) Alignment of digital options for service delivery across the PCN

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!

Job title: Head of Faculty Science

Location: Oak Tree School, Truro, Cornwall

Salary: Up to £42,200 per annum depending on experience

Hours: Monday to Friday 8am - 4.30pm

Contract: Permanent; Term time only

UK Applicants only. This role does not offer sponsorship.

Due to growth in service, we are recruiting for Head of Faculty Science to join our amazing team.

Core tasks and responsibilities (in addition to those of a classroom teacher):

to raise standards of pupil attainment and achievement within the faculty.
monitor and support pupil progress through liaising with the Academic Intervention Co-ordinator as appropriate
to be accountable for pupil progress and outcomes within the faculty
to ensure the provision of an appropriately broad, balanced, relevant and differentiated curriculum for pupils studying in the department across all Key Stages
to be accountable for leading and developing the faculty curriculum. Ensure the range of subjects and qualifications are regularly reviewed in response to national developments and the needs of the school and students
to deploy financial and physical resources within the faculty effectively to support the school and faculty development plans
to work in conjunction with the Senior Leadership Team to develop, implement and evaluate the whole school faculty strategy
Essential

Relevant honours degree
QTS status
Knowledge of recent developments in learning and teaching
A reflective practitioner who consistently seeks to improve their teaching to support learning and accelerate student progress
A good understanding of effective ways to facilitate learning
A strong understanding of the relevant subject curriculum
Good working knowledge of all Key Stage subject related qualifications
About us

Oak Tree School in Truro has recently expanded and developed two new buildings and undergone a successful inspection from Ofsted allowing us to offer a wider age range of pupils from 5 – 18 years the opportunity to have the best education possible. Oak Tree School is a specialist SEMH provision positioned near the city of Truro in Cornwall. The school provides full-time specialist co-education for up to 135 pupils and young people aged 5 to 18 who experience social, emotional, mental health, communication difficulties and associated challenging behaviours. These pupils and young people often cannot cope, function or achieve within a mainstream environment. The aim is to provide a structured, nurturing approach, with pupils accessing a broad, balanced and engaging curriculum to meet their significant needs.

This opportunity is in Truro which is within commutable distance of Redruth, St Austell and surrounding areas.

We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Location: Truro

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

PLEASE NOTE: To view the full job description and person specification, please view the supporting information. To be an employee of the NHS you need to successfully complete the following: Identity checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.

PLEASE NOTE: To view the full Job Description and Person Specification, please click view the supporting document on the right hand side To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Customer Care Team Manager

CHS Healthcare (Part of Acacium Group)

Royal Cornwall Hospital, Truro

6 Months Fixed Term Contract, Full Time Monday - Friday

£29,000-£31,000 per annum



Unlock your potential:

Are you passionate about helping people? Do you enjoy building relationships and thrive off delivering exceptional levels of customer service?

Due to the growth of the business, we have an exciting opportunity for a motivated and personable individual to manage a team of Care Liaison Advisors responsible for sourcing packages of care for patients with a variety of needs. Your team will play a vital role in ensuring a safe and quick discharge in line with patient's care plans, whilst supporting families often during a great time of stress. This is a high-quality service that reduces unnecessary delays in the discharge process.

As a Team Manager, you will be responsible for monitoring the teams activity to ensure referrals are proactively progressed and processes are followed, monitoring their KPIs and providing updates to key hospital contacts and commissioners. We're looking for a strong problem-solver that will act as a point of escalation for the team and our clients, to ensure a world-class customer service is delivered at all times.

CHS Healthcare is a trusted provider to the NHS since 1995, we are the UK’s largest independent provider in hospital discharge management and continuing healthcare services across all four NHS regions in England. We are a dynamic and expanding company, bringing together the NHS, social care, providers and families to provide a committed and patient focused service.

A career with CHS offers endless opportunities and career development within a global organisation. We put people at the heart of everything we do and each and every one of our employees plays an important part in our success.



Every day you will…

Manage a team of Care Liaison Advisors by conducting team meetings, 1:1s, delegating workload and monitoring productivity and KPIs to ensure referrals are proactively progressed and processes are followed
Act as the main point of contact for hospital colleagues and commissioners, working closely with the hospital discharge team and acting as an ambassador for CHS
Build relationships with healthcare system colleagues and gain an understanding of the wider teams, systems and processes and support the Operations Manager in seeking out opportunities to provide further support or services
Lead monthly contract review meetings, reporting and presenting on KPIs and data outcomes


What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
Progression and development opportunities within a global business made up of over 20 different brands- there are no limits for you!
Endless learning & development opportunities at your fingertips, including fully funded qualifications
Gym Flex- discounted gym memberships, UK-wide
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Life Assurance, Critical Illness Cover and Private Medical Insurance
Annual company holiday for top performers


Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!



To thrive in this role you must ideally have...

Experience in managing a team
Healthcare experience
Excellent written and verbal communication skills with experience in a customer facing role
A full UK driving license and access to your own vehicle


Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Corporate With the Clinical Speciality Lead and the Clinical Matron, lead/named nurse provide leadership to the Speciality and contribute to developing its strategic direction. Be accountable for the operational management of the Speciality. Support the General Manager with the financial performance of the Care Group with oversight of each speciality allotted to the post, balancing the potentially conflicting demands of the budgetary requirements and clinical standards to achieve financial targets. Ensure that there is speciality level commitment to develop plans to move the Trust to 7 day working. Report to the monthly performance review and Care Group Board on speciality performance. Represent the speciality at local levels, develop partnerships, sharing best practice and integrating this knowledge within the Trust. Participate in the on-call rota for the Trust and be available for onsite weekend working when required. Set an example to other staff through own personal behaviours. Operational Support the Care Group General Manager by providing effective and visible leadership and direction at all times in the operation and delivery of all services within the Speciality, including timely delivery of national and local access targets and objectives. Support the daily flow of patients, involving regular direct contact with service users, and keeping the Care Group General Manager abreast of relevant day to day matters relating to services and issues where there are areas of challenge/concern. Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks. Work with the Clinical Speciality Lead, the Clinical Matron and speciality teams to secure clinical engagement in the day-to-day activities of the Trust, and in performance improvements and service developments, working with the leads in other specialities where appropriate. Promote innovation and quality improvements to ensure best-practice services for patients and positive working experience for staff. Ensure that business development opportunities for the delivery of patient services are explored, agreed and implemented. Support the General Manager in ensuring that the speciality structure is fit for purpose to deliver Care Group requirements. Work with other Service Managers that sit within the Care Group in the delivery of their speciality access standards and the delivery of the local business plan. With the Care Group General Manager, lead the speciality annual budget setting process and delivery of saving targets and cost improvement plans. Ensure appropriate medical and management cover is in place for the specialities. Functional Leadership Provide direction and leadership to the speciality team, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust. Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust. Ensure that appraisals are regularly carried out and objectives are agreed. Ensure staff are trained and developed and their personal development plans reviewed. Lead on the monitoring and management of all access standards for the speciality. People and Organisational Development Support the Care Group General Manager to: Ensure the speciality develops its workforce strategies and develops comprehensive workforce plans sufficient to meet the Care Group strategic objectives. Ensure good people management practice and effective team working is operating across the Speciality and support the improvement of cross-speciality working. Ensure all people related key performance indicators are achieved. Ensure feedback secured via the national staff survey, and any local staff surveys, are acted upon to deliver a continuous improvement in the staff experience. Promoting a learning and coaching culture based on openness, leaning and continuous improvement and support continuing personal development. Support the development of organisational processes and systems to improve organisational effectiveness. Financial Management Manage the specialitys budget in line with standing financial instructions and standing orders. Deliver efficiency improvements and costs savings to meet the Trusts annual financial plan. Develop efficiency improvement plans to support the Trusts long-term financial model requirements and regulator risk rating. Strategic and Service Planning Through the tripartite partnership with the Clinical Speciality Lead and Clinical Matron and with direction from the Care Group General Manager: Ensure strategic and annual plans for the speciality are developed and contribute to the development of the Trusts strategic and annual plan. Ensure annual objectives for the speciality are agreed, which support the achievement of the Care Groups plans. Ensure a strategy for improvement of services within the speciality is agreed, which incorporates Trust initiatives including all aspects of clinical governance with the focus on the patient. Prepare robust full business cases to develop or sustain services in line with the strategic direction of the Trust. Personal Development Ensure personal development objectives are agreed and reviewed annually with the Care Group General Manager. Ensure continuing professional development is undertaken as agreed with the Care Group General Manager. Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. Please see the attached job description and person specification for full details.

The Mowhay Support team are recruiting!

The Mowhay is a 4-bed residential home, Set in four acres of attractive grounds, in beautiful Cornwall. We don't just provide care , we support people to achieve their goals and aspirations while living their best lives!

We’re looking for new work-family members to help the individuals we support fulfil their dreams and help them thrive in all they want to do. The individuals we support enjoy many activities such as visiting the Eden Porject and the Tate Art Gallery! There's lots of beautiful gardens we love visiting and taking in all the sights and sounds. We love to take trips into the local town and visit the coffee shops for a catch up too.

If you could support individuals with disabilities to live the life they choose, please get in touch.

At Salutem Care and Education, we recognise the value and wisdom that come from all stages of life. Join our team to be a part of a community that truly appreciates the richness of age diversity.

As a valued member of our family, we offer:

• Our Management Bonus Scheme takes into consideration a range of KPIs from inspections, audits, staffing, finances, training, annual leave, sickness and more. Meeting targets in all these areas will result in a performance bonus. The better you do the bigger your bonus!

• We have an attractive relocation package on offer to the right candidate

• FREE 24-hour online GP service for you and your family – No more waiting in vain to book an appointment, get in front of a GP in the comfort of your own home who can prescribe to you and your family!

• Internal progression opportunities - We're committed to supporting your learning and upskilling and will support you to reach your full potential and progress in your career with us.

• Induction – You will undertake a bespoke induction programme tailored to your specific job role and will complete training through a blended learning approach

• Employee Support Helpline – You will have access to a private and confidential employee support helpline, covering a wide range of topics including financial advice, health and well-being and more. This is all available 24 hours a day 7 days a week

What are my responsibilities as Registered Manager?

To monitor and support the delivery of person-centred services to all people using our service within your defined area.
To ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
The overall operation of the services ensuring the smooth running and the allocation and management of staff
The delivery of excellent operational services, regularly supervising the Team Leaders
Ensuring the effective and efficient provision of support to the people using the services
You will need to be able to demonstrate excellent administrative skills and be able to organise and priorities your workload whilst being financially astute
You will need to be experienced in social care management and CQC Framework and will possess excellent knowledge of Health & Social Services and applicable regulations/legislation.
You will have experience of motivating and enabling a staff team to achieve good outcomes in partnership with the people we support, and with an emphasis on role modelling best practice in a care environment
You will have a proven track record of improving and developing services for people with disabilities.

Above all, you should be as approachable, as reliable and as dedicated as we are, and you’ll be poised to hit the ground ‘sprinting’

You will join us with a QCF Level 5 Adult Management Diploma, or equivalent qualification, or be eligible to complete the Level 5 Diploma