Total 98 Manager level Customer Service job vacancies in Reigate, Surrey

Please check the job description and personal specification document for more information on the requirements for this job.

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

KT 13 Weybridge

clinical deputy home manager

Salary up to £60k plus bonus

Supernumerary hours

40 hours per week – Monday Friday 9-5.30pm ( 1 duty manager weekend shift every 7 weeks get 2 days off in week)

A super opportunity for an experienced clinical lead or deputy manager with excellent clinical skills and experience of working in a care home has arisen. If you are are a deputy manager with a current PIN this is the role for you.

The home is a stunning Good rated purpose built nursing, residential and dementia care home that is part of a a very well established and well regarded care home group

The home is a luxury home with amazing facilities for the residents including a hair salon, bistro , cinema with a focus on dementia care

The ideal candidate will be a personable and hands on manager who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. You will be working supernumerary hours 40 hours per week

You will support and deputise for the Home Manager and you will provide inspiring leadership to your colleagues including 3 unit managers and oversee the delivery of high quality clinical and pastoral care.

You will be a confident nurse and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.

My client is a very well regarded and growing care home group that is expanding and there are superb opportunities to grow and develop


You will be an NMC Registered Nurse (RGN, RMN or RNLD) with a current PIN and experience in a residential care home setting. Based in the UK with the right to work , you will be well versed in care planning processes and fully familiar with clinical assessment tools.


You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improve

Become an Assistant Service Manager with Active Prospects!

Location: Horley, Surrey
Salary: £28,636 per annum
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability, Autism, Mental Health (Behaviours of concern, complex care).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for an Assistant Service Manager for our service in Horley, Surrey.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our preemployment compliance standards.

Proud member of the Disability Confident employer scheme

Job description
Looking for the next step in your career?

Develop and grow as a Care Manager for Alina Homecare Disability Support and be a part of our vibrant leadership Team in Camberley.

As a Care Manager you’ll support and supervise a Supported Living Team ensuring the efficient and professional running of our services.

You’ll be…

Supervising your Team – supporting your Team so they flourish in their roles
Building relationships – collaborative working is one of our core values
Leading by example – ensuring your services are well organised, following internal & relevant policies and procedures including health & safety at all times
Promoting our high quality standards – we have a strong reputation for high quality person-centred support
Proactive – continuously seeking ways to make a positive difference to the people we support
Supporting business development – attracting new clients to our Camberley services
Deputising – in the absence of the Registered Manager
You’ll enjoy…

- 24/7 support – for your health and mental wellbeing

- Pension – to help you prepare for the future

- Great perks – big discounts on top brands

- Refer-a-Friend – earn £300 bonus (T&Cs apply)

- Paid ongoing training – allocated time to participate in training to gain qualifications

- Flexibility – variable working hours

You’ll need proven experience in…

- The learning disability or supported living care sector at a similar level

- Strong leadership, excellent communication and motivational skills

- Building strong relationships with key stakeholders

- Understanding person-centred care and support provision

- The ability to prioritise and multitask at all times

- IT and rota systems (desirable)

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check. You’ll also need a full UK driving licence and access to a vehicle.

Apply now to be a part of our fantastic Team and make the ‘Alina Difference’ through our focus on quality and compassion!

Job Types: Full-time, Permanent

Pay: £30,160.00 per year

Work Location: In person

Job description

Ready to be a leader? Take your first step with us as a Team Leader for Alina Homecare Disability Support in Camberley.

Lead a vibrant Team of Support Workers delivering high quality, person-centred care for the people we support.

You’ll be…

Supervising your Team – supporting your Team so they flourish in their roles
Promoting our high quality standards – we have a strong reputation for excellent person-centred support
Creating & updating records – such as care plans and risk assessments, ensuring adherence company policies and procedures
Proactive – supporting service users to become a part of their community and attend leisure events
Encouraging personal development – helping service users develop valuable life skills
You’ll enjoy…

Exclusive staff discounts – offers on top brands
Local work & paid mileage – short commutes helping local people
Excellent career opportunities – develop yourself and your career
Paid ongoing training – from our exclusive Training Academy Team
Paid holiday – to support your personal life
24/7 support – for your health and mental wellbeing
Pension – to help prepare for your future
Refer-a-Friend scheme* – earn £300 for every friend that starts with us *T&Cs apply
You’ll need proven experience in…

Building relationships and being accountable
Strong communication and interpersonal skills
Being patient, compassionate and having a can-do attitude
Having a responsible, dedicated and a flexible approach to work
All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check. You’ll also need a full UK driving licence and access to a vehicle.

Apply now to be a part of our fantastic Team and make the ‘Alina Difference’ through our focus on quality and compassion!
Experience:
providing care: 1 year (required)
supervisory: 1 year (preferred)
Licence/Certification:


Driving Licence (required)
NVQ Level 2 Health & Social Care (preferred)

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: £ 44,140.00 - £47,836.00 (depending on experience)
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community. We are looking for someone who has robust experience in this area.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Become a Care Manager with Active Prospects!
Location: Redhill, Surrey
Service Type: Residential
Salary: £36,907 - £39,168 per annum
Speciality: Learning Disability (LD) & Autism

Do you want to work for an award-winning company? Active Prospects have been accredited as one the UKs’ Best Workplaces 2023 by Great Places to Work UK! Our award-winning training and development team won Trainer of the year (2022) at the Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new registered service manager to support one of our services in Redhill.

You will need to have a passion for empowering people to lead an aspiring life. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh this.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

This role includes attending monthly management meetings in Reigate, being part of an on-call rota and actively participating in ongoing learning and development.

In return for your dedicated service you can expect a competitive rate of pay, enhanced maternity, paternity and adoption pay, Employee Assistance Programme (EAP) with various aspects of free legal support and counselling, support with gaining further qualifications in Social Care (levels 3 and 5), career progression opportunities which have seen 80% of our management progress into their current roles since they’ve started with us as Support Workers, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive in. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

You can support people to lead aspiring Lives, as little or as much as you are able to. If you are interested please get in touch to find out about our brilliant opportunities which are currently on offer.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

(Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards).

Proud member of the Disability Confident employer scheme

We are excited to be hiring a Service Manager to join the Adolescent service. We offer agile working and an inclusive work environment and would be happy to discuss what this means for you.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Additional financial package (further information below
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

Following our latest Ofsted visit in April, we are pleased to report positive feedback on our service quality for children in need or under child protection plans in Surrey. Ofsted recognized the improved impact of our 'comprehensive improvement programme'. You can read the full report here. We are committed to continuing our progress and are seeking motivated individuals to help us ensure children in Surrey are effectively safeguarded and receive timely support.

About our new service
This is an exciting opportunity to be part of a new Adolescent Service that has been created in Surrey which brings together a range services for young people, including those who go missing, those involved in serious youth violence, and those vulnerable to exploitation, including criminal and sexual exploitation.

Our team includes social workers and adolescent practitioners who are focused on achieving positive outcomes for young people. We are committed to doing things differently through implementing a new model for working with adolescents, taking into account current research and best practice.

We are looking for someone who who wants to be part of the journey to help shape services in Surrey for adolescents. The Service will have support from a range of teams in a central hub to compliment the work, this includes Youth Justice, Missing, Edge of Care, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

About the role
As a Service Manager, you will oversee a group of team managers leading integrated, multiagency teams that provide hands-on intensive support to children and families in response to assessed needs. The teams can access specialist workers for alcohol and drug use, mental health issues and/ or domestic abuse.

As a skilled communicator you will have the ability to work purposefully with a broad range of people to develop effective working relationships with other services within Surrey as well as with partner agencies. You will ensure the service is focused on delivering quality services within budget and to time that provide the right outcomes for children, young people and their families.

Our team members are enthusiastic and supportive, committed to the provision of a quality service for children and their carers. We are looking for people with similar qualities to join us.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Qualified Social Worker registered with Social Work England
• Substantial experience of frontline practice with recent experience in a management position in a CIN/CP/Court team
• Experience in working with adolescent services
• Ability to promote a learning environment where peoples skills and strengths are used and developed
• Ability to build and promote a culture of performance, personal responsibility and accountability
• Effective interpersonal and written and oral communication skills

It is important to us that our practice is child focused and always considers the best interests of the child ot young person.

Surrey Children's Service provides training to ensure competence and professional development. We will ensure that you receive a full induction and monthly supervision.

Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For more information please contact Jackie Clementson, Assistant Director - or Janet Jones, Assistant Director -

The job advert closes at 23:59 on 13/11/2024 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

You will need to be registered with Social Work England.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
The candidate has evidenced the minimum criteria for the role through their application
The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Role: Outdoor Learning Assistant & Extended Care Manager
Hours: Monday to Friday 11:45am - 6:15 pm = 34.5 hours (inclusive of paid comfort break)
Start date: ASAP
Outdoor Learning Assistant - 11:45am-3:00pm - Monday to Friday (16.25 hours)
Payscale D5-9- Actual Salary £10,465.00 - £11,111.00 (subject to experience)
Extended Care Manager - 3:00-6:15pm - Monday to Friday (18.25 hours)
Payscale E9-15 - Actual Salary £ £12,478.00 - £13,670.00 (subject to experience)
(with an additional 2 paid hours per week to undertake administration; these can be worked flexibly and off site)
The Headteacher and Governing Body are looking to appoint an Outdoor Learning Assistant and Level 3 Extended Care Manager from Autumn 2024 to join our team of dedicated staff. This is an exciting opportunity to become part of our supportive and friendly staff team, all committed to the success and well-being of our pupils and school community. Apply now and make a lasting impact on young lives! An ideal role for a candidate who seeks to support children beyond the school curriculum. Support pupils in developing themselves during our highly popular Forest School sessions. Working alongside an experienced Forest School Leader. Training and support to achieve the relevant Forest School qualifications provided if required. Join our thriving and popular after school club - The Green House, catering to children aged 3-11 years. Our club is well-equipped with extensive resources, including Chromebooks for educational activities, a large playing field for outdoor fun, and a dedicated building designed to create a safe and engaging environment. We offer high quality professional development tailored to your individual needs, ensuring you grow and succeed in your role. The closing date for this post is Monday 11th November 2024 at 12 noon. Interviews will be held on Wednesday 13th November 2024. Please note that we reserve the right to close this advert early for the right candidate.
Green Lane Primary School is committed to safeguarding and promoting the welfare of children; we expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

Team Leader - Hindhead £15.62 p/h

37.5 hours per week

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We are looking for a Team Leader with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Hindhead. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Deputy Children's Manager

Contract Type: Permanent
Working Hours: 37 hours per week
Salary Range: £32,585 - £36,185 per annum (based on experience)
Location: Redhill

Role Summary
We are looking for a Deputy Children's Manager to join our client's children's home in Redhill. In this position, you will:

• Support the Registered Care Manager in ensuring compliance with the company Policy and Procedures and meeting all OFSTED regulations
• Deputise/act up for the Registered Manager in their absence
• Safeguard and promote the welfare and development of the young people
• Support the manager and the team to ensure that the young person's stay complies with the ethos of the company and the care plan
• Support the manager and the team to ensure that when the young person comes to leave the home that is done sensitively and within the company's policy and procedures

Qualifications

• NVQ Level 3 Diploma in Children's and Young People Workforce.
• Minimum of 2 years' experience in residential childcare and working with young people.
• Experience as a Deputy Manager

Benefits

• Potential to earn up to £3,250 for recommending a foster carer, or up to £1,000 for referring a full-time staff member.
• Bonus of £100 for achieving a 'Good' Ofsted outcome and £200 for an "Outstanding" rating.
• Service awards of £200 after 2 years, £400 after 5 years, and £600 after 10 years, plus up to £500 for exceptional practice.
• Access to a health and wellbeing support platform.

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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Team Leader - Hindhead £15.62 p/h

37.5 hours per week

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We are looking for a Team Leader with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Hindhead. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Estates Strategy Delivery Manager Location: Guildford HQ or as agreed with Line Manager Department: Estates & Facilities Salary: Day rate up to £630 Contract Type: Full-time, 37 hours/week Contract Duration: 9 months (with potential to extend up to 12 months) Work Style: Hybrid, with travel across the Surrey Force boundary (must live within a commutable area) About the Role:

We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other Blue Light Partners. This role will also involve strategic oversight of the estates masterplan, ensuring cost reduction, efficiency, and innovation in all aspects of project delivery.

Key Responsibilities:

• Deliver designated projects as outlined in the Surrey & Sussex Estates Strategy and Development Masterplan.
• Support the Estates Development & Strategy Manager in identifying suitable sites for maximising asset utilisation, income generation, or capital receipts.
• Manage a professional team to ensure successful delivery of projects in line with the communication strategy and risk management.
• Regularly review procedures to identify efficiencies and improvements.
• Provide strategic input for innovation in building utilisation, focusing on income generation, agile working, and business continuity.
• Manage budgets and financial planning for estate development projects valued at approximately £30m.

Requirements:

Essential Qualifications:

• Extensive experience in estates or construction programme management.
• Full membership of a professional body such as RICS or RIBA.
• Architectural, surveying, construction, or engineering degree or equivalent experience.

Experience and Skills:

• Proven experience in commercial real estate development, ideally in a public sector setting.
• Expertise in estate strategy, project management, risk management, and financial planning.
• Strong leadership and decision-making skills, with experience managing multi-site projects.
• Proficiency with MS Office, Auto-CAD, and project management software.
• Ability to travel to multiple locations across Surrey and Sussex.

If you're ready to contribute to the strategic management of essential public sector property portfolios, apply today via calling Lewis on 01772 208962 or email Lewis.Aashcroft@servicecare.org.uk.