Total 83 Manager level Customer Service job vacancies in Perth, PH1 1SB

Job Description

Depute Centre Manager - PKC12088
£35,588 - £39,248
Kinnoull Community Day Opportunities and Gleneagles Day Opportunities - Learning Disability Day Service

Are you an enthusiastic, motivated and modern leader who can work in a professional manner as part of a busy team?

Then you may have the qualities we are looking for to become our new Depute Manager!

This is a unique and exciting opportunity to work across two of Perth and Kinross Health and Social Care Partnership’s Learning Disability Day Services, including the popular Friends Unlimited Network service.

Our services provide a mix of community and building based support for individuals across busy and exciting timetables of activities.

Do you have supervisory and management experience, with great interpersonal skills?

We are looking for an individual who has the right skills and abilities to work alongside our existing management team to lead, support and inspire our positive and proactive team of 40 staff. You will carry out direct line management duties for around 13 members of the staff team.

You will work closely with our creative and passionate management team which when complete comprises of a registered manager and two depute managers.

Can you communicate effectively to build relationships with service users and other internal/external stakeholders to ensure a quality care provision?

You will work in partnership with internal and external stakeholders to ensure the smooth day to day operation of our services. Excellent communication and digital skills will be required in order to do this effectively.

It will be essential for you to build positive relationships with the users of our service and their parents/carers/guardians who must be included, involved and central to any developments within their own support packages or the wider service.

Partnership working with multi-disciplinary partners will be an integral part to this role, you will be able to network and communicate effectively with these partners to ensure the best possible outcomes for the individuals we support.

Do you have the ability to work under pressure, prioritise, and problem solve?

Within this role you will be able to showcase these skills when supporting our day-to-day service provision. You will also be required to have great attention to detail and the ability to efficiently meet deadlines.

Do you have an understanding as to the Council’s Values and Behaviours as drivers as an organisation and as individuals, related to Ambition, Compassion, and Integrity?

You will be able to influence the way we work with each other as well as the people and communities we serve, by:

• Thinking “yes”, be creative, look to improve, and focus on positive outcomes.
• Treating everyone with kindness, dignity, and respect.
• Be open and honest, be fair and consistent, and support us to do what we say we will.

The Individual

What else do you need to know about this post?

You will be required to hold a full UK driving Licence and be willing to drive PKC vehicles.

You will hold an SVQ level 3 in Health and Social Care or a higher/equivalent qualification with relevant work experience.

You will be based at Gleneagles Day Opportunities, Gleneagles Road, Perth, PH20AW. We are happy to discuss the hours of work to promote flexibility and work life balance providing the needs of the service are met.

Alongside the opportunity to work within a modern a proactive team, working for PKC has many benefits such as access to our cycle to work scheme and robust employee wellbeing resources.

If you would like to discuss this post further, please contact Jemma Reid, Manager, on 01738472343 or 07900156571.

When applying for this post, please provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.

A healthy work life balance is important to us and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

For more information about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland, look at our Jobs, careers and employment page.

Proud member of the Disability Confident employer scheme

Job Description

Service Manager, Planning & Commissioning - PKC12034
£65,977 - £71,102
Pullar House, Perth

We are looking for a highly motivated and creative individual to lead our Commissioning and Policy service.

You will play an active role as part of our senior leadership team to deliver our organisational priorities through integrated planning and the flexible use of resources and community assets.

We are looking for someone who will lead, develop and manage our commissioning approach, ensuring Perth & Kinross Health and Social Care Partnership’s commissioning intentions are clearly defined, evidence based, outcome focussed and aligned to our Strategic Plan.

The development and maintenance of good working relationships is a vital skill for this role as you will be working with a wide range of partners including the voluntary sector.

You will be co-creating, developing and delivering commissioning strategies and leading on all aspects of the commissioning cycle for Health and Social Care.

This post requires the coordinating the analysis of complex performance, capacity and demand, clinical and professional outcomes and public health information, to identify areas for collaboration in redesign; and identify/evaluate options for change with recommended preferred options.

This role will take a strategic leadership role in specified areas with local communities and vulnerable and hard to reach groups, helping them to take action to tackle longstanding and widening health inequality issues and using asset-based approaches as appropriate.

An astute approach when commissioning services and within the available budget whilst promoting needs led and personalised care and support will be required.

Ensuring robust contract monitoring approaches are in place and that measure performance and outcomes, will be integral to ensuring best value and the quality assurance measures required.

You will be responsible for the facilitation and shaping of a vibrant and sustainable market and associated workforce within Perth and Kinross and one that is able to work in close partnerships with the Health and Social Care Partnership.

This post is also responsible for all Health and Social Care Strategy and policy development, and as such we are looking for someone who is familiar and current in their understanding of relevant National and local strategy, policy, legislation and guidance.

This post is based at Pullar House, Perth. For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs.

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Requirements

Essential

• Relevant degree or equivalent professional qualification in health, social care, or a related field.
• Significant experience in service planning and commissioning within health or social care.
• Proven track record of managing complex projects and delivering outcomes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Desirable

• Postgraduate qualification in management or commissioning.
• Experience in a leadership role within a multi-agency environment.

There is an expectation that shortlisted applicants will meet all the requirements below.

Knowledge & Experience

• Experience of working at a senior management level in a social care environment managing a multi skilled workforce.
• Experience of planning and commissioning social care services.
• Experience of empowering, engaging and developing employees.
• Experience in managing a range of services within a comprehensive care service.
• Experience of manipulating systems for financial and performance information.
• Educated to degree level.
• A management qualification.

Customer Care

• Demonstrate skills required to focus on customer service and engage customers in improving services.

Equality & Dignity at Work

• Ability to treat customers/clients and colleagues in accordance with Council's policies on equalities and dignity at work.

Communication

• The ability to write reports and briefing notes.
• The ability to translate and summarise legislation.
• The ability to communicate effectively with staff at all levels, customers and to represent Perth & Kinross Council with external partners and organisations.

Flexibility

• A flexible approach to working with peers, sharing ideas and workload.

Achievement of Results

• The ability to forward plan to ensure delivery of economies, efficiencies and effectiveness.

Quality

• A working knowledge of quality improvement tools and measures the ability to analyse performance information.

Team Working

• The ability to work as part of a multi functionary team and the ability to lead and develop a management team.

Decision Making & Problem Solving

• The ability to analyse plans and proposals.
• The ability to make decisions about future planning and commissioning priorities based on analysis and research.
• Ability to negotiate, influence and solve problems to meet desired goals and outcomes.
• Evidence of working on own initiative.

The Individual

If you would like any more information regarding this vacancy, please contact Donna Mitchell, Chief Finance Officer and Head of Governance & Performance on 01738 476869 or at DMitchell@pkc.gov.uk

When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees. One should be your current or most recent employer.

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Find out more about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland Jobs, careers and employment.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.

Proud member of the Disability Confident employer scheme