Total 39 Manager level Customer Service job vacancies in Oxford, OX2 7HN

Please refer to the job description and guidance notes attached for further information on this role

The successful candidate will have excellent skills and abilities in leading and managing change, either through application of project and programme management techniques and processes, or other recognised improvement tools and methodologies. Being able to analyse situations and work alongside service development colleagues, clinicians, support staff, medics and senior leaders to compile suitable solutions and improvements is a critical element of this role.

Exciting Opportunity: Locality manager

Setting: Residential care for adults with learning disabilities and complex behaviours

Location: Alvechurch, Worcestershire

Salary: £34000 to £36000

Brook Street Social Care are excited to have partnered with an established social care provider to recruit a full-time Locality Manager to lead a dedicated team, including team leaders, support workers, and a deputy manager within their established residential services in Alvechurch, on the borders of Worcestershire. In this role, you will work closely with adults of all ages who have learning disabilities, complex care needs, and may present challenging behaviours.

Key Responsibilities:

- Oversee daily operations, ensuring that care is personalised and responsive to everyone's evolving needs.

- Uphold high standards of quality and compliance within our services.

- Provide guidance and support to your team, fostering exceptional care delivery.

What they are looking for:

- Experience in a deputy or management role, particularly with adults with learning disabilities and challenging behaviours.

- Flexibility to adapt to the needs of our services.

- NVQ Level 4 or above, or QCF Level 5 in Management (or willingness to work towards it).

- Ability to meet the requirements for CQC registration.

- Availability for on-call responsibilities as needed.

- A full driving licence.

What they Offer:

- Competitive salary

- Genuine opportunities for career advancement within a growing organisation.

- On-call support to ensure you have the resources you need.

- Ongoing training and professional development.

- Staff incentive schemes with potential bonus opportunities.

Does this sound like the perfect challenge for you? If so, click apply now for immediate consideration.

For a detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. To arrange an informal visit or chat please contact: Louise Drummond, Radiotherapy Operational Manager. Email: louise.drummond@ouh.nhs.uk

The interviews for this post are expected to take place on the 5th or 6th of December.

About Us

Do you want to make a difference? A REAL difference?

Oxfordshire County Council is on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice.We’re seeking the right people who can help us get there while embracing our value of ‘daring to do it differently’, as we continue to strive to do better.

In our Children, Education, & Families Directorate, we want every child to have the best possible education and with this goal in mind, we’ve set out to improve and transform our services.

As part of this, we are currently in the process of re-evaluating and restructuring our Specialist Education Needs and Disabilities (SEND) services, with the objective of advancing the educational outcomes for children and young people.

We’ve been consistently rated as “good” by Ofsted, but we are not content with that; we are ambitious and want to do even better!Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the children, young people, and families we work with.

About the Role

This role is a key component of the education service that holds strategic oversight and responsibility for admissions and home to school transport policy.An extensive part of the role will involve working closely with the County Council’s Supported Transport Service, utilising a service level agreement and ensuring eligible children have timely, safe and cost-efficient home to school transport.In school admissions there will be management and oversight of the processes that ensure Fair Access to places and services that are statutorily compliant.The postholder will liaise with multi-academy trusts, diocesan boards, governing bodies and senior leaders in schools to ensure processes work efficiently and children can access school places without delay.

Effective budget oversight will be critical, especially on home to school transport where demand and unit costs are growing significantly.

About you

You will be an experienced manager, who can work collaboratively and successfully across agencies, engaging with service user groups and families to deliver improved outcomes.You will have credibility when working with schools and partners and established ability to quickly develop and maintain positive working relationships with external colleagues and across the organisation at all levels, including elected members.

You will have the ability to undertake and manage complex and diverse nature tasks applying which necessitates knowledge and skills at an advanced level from specialist disciplines such as education, law, finance, management and procedural matters.

Also you will have a detailed understanding of the legislative framework for both admissions and home to school transport and quickly establish yourself as the Council’s subject matter expert for these areas.

Please refer to the role profile attached to this advert for more details.

Our Rewards and Benefits

• Relocation allowance of up to £8,000.
• Annual leave starting at 30 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeingsupport 24 x7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities

Ourcommitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

Proud member of the Disability Confident employer scheme

Regional Sales Manager

Location: West of the UK, including Wales and Ireland
Hours: 40 hours per week
**Company car provided as well as attractive company benefits.

Manpower Engineering is recruiting for an industry leader in optical systems and precision engineering. We're seeking a dynamic Regional Sales Manager to join our client's team, specialising in the Microscopy Solutions. You'll play a key role in managing a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers, ensuring high levels of customer satisfaction and team performance.

If you're passionate about driving success, fostering teamwork, and delivering top-level customer support, we'd love to hear from you.

Principal Purpose
To manage and lead a team of regional engineers, ensuring customer needs are met, team KPIs are achieved, and the team remains up-to-date with training on the latest technology. The role involves regular site visits to customers, driving a "Remote First" ethos, and contributing to the implementation of the next-gen CRM system.

Principal Responsibilities of the Regional Sales Manager

• Manage a team of Field Service Engineers, Technical Product Specialists, and Technical Support Engineers.
• Drive customer satisfaction, ensuring adherence to KPIs and resolving escalations up to £25,000.
• Lead the rollout of SalesForce CRM, ensuring team readiness for Go-Live in Spring 2025.
• Conduct regular appraisals, manage training needs, and support continuous improvement.
• Maintain stock levels to ensure minimal disruption while managing costs.
• Ensure Health & Safety compliance across all operations.
• Foster motivation, teamwork, and ensure strong communication across the team.

Requirements

• Proven experience managing technical teams.
• Strong understanding of sales processes and KPIs.
• Experience with customer escalations and conflict resolution.
• Knowledge of CRM systems, ideally SalesForce.
• Willingness to travel across the region, including Wales and Ireland, with some international travel required.

What We're Offering:

• Competitive base salary of £52,000-£57,000 per annum.
• Bonus structure with OTE up to 25%.
• Company car and great employee benefits.

Location: Predominantly home-based with travel to customer sites and team meetings.
Start Date: ASAP

If you're ready to take the next step in your career and enjoy great benefits with growth opportunities, get in touch!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

For further information about the main responsibilities please view the attached job description and person specification which will assist you in completing the application form.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Service Delivery and Development To support the Directorate Manager & Deputy Directorate Manager in the following: Contribute to the strategic planning of services within the Clinical Directorate, identifying future resourcing requirements and ensuring that the Directorate meets contractual and other requirements Ensure the delivery of a responsive, high quality, value for money service within the designated Clinical Services Achieve patient access standards and activity targets with the available resources Monitor and take action to ensure that all quality, productivity and profitability targets are achieved Develop services in line with the Trusts strategic direction In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plans for the area, to enhance the patient experience and deliver value for money Facilitate change within and across organisational and professional boundaries Business Planning and Financial Management Work with the Clinical Director, Directorate Manager and Matron to formulate an effective and viable business plan for designated Clinical Services and the Clinical Directorate, working to ensure that it conforms to the overall Clinical Directorate and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments Assist the Directorate Manager in the preparation of the Annual Business Plan for the Directorate Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards Assist the Directorate Manager in the preparation of business cases for all aspects of the Clinical Directorates activities Assist the Directorate Manager in the preparation of the development of cost improvement plans for the Clinical Directorate To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels Performance Management To assist the Directorate Manager & Deputy Directorate Manager in delivering and monitoring performance against set targets (activity, finance, outcomes, utilisation) within designated clinical units and across the Clinical Directorate, and address variances should they occur to ensure effective delivery of service and standards To assist the Directorate Manager in the effective management of establishment control within the Clinical Directorates budget Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance Human Resources Management To lead, manage, motivate and develop staff within designated Clinical Services, and to maintain the highest level of staff morale and to create a climate within the Directorate characterised by high standards of openness Communicate the Trusts and Directorates objectives, future plan and current progress against plans to all staff within the designated clinical areas Ensure the contributions and perspectives of all clinical and other staff are heard, valued and influence management decision making Ensure training and development needs of staff within the area are identified and reflected in the annual business plan Line-manage all designated staff in designated Clinical Services in line with the Trusts HR policies and procedures, providing annual appraisal In conjunction with the Directorate Manager, Clinical Director and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trusts Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance Ensure that staff management arrangements within the designated Clinical Services are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of patients within the financial budget Promote equal opportunities for staff and patients in accordance with the Trusts policies Quality, Clinical Governance and Risk Management Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring high standards of care that is evidence based and integral to service delivery and involving patients and others in developing and enhancing services Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit Support the Directorate Manager, Clinical Director and Matron in integrating the work of the medical, nursing, administrative and other professional/clinical staff and aligning these around the delivery of effective and efficient services

Doing Amazing Things Together

We’re all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic person with a ‘can do ‘attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced Deputy Support manager/Senior to join our supported living locations across Oxford, supporting adults with learning disabilities and Autism to live their life their way.

What we do matters so we are looking for someone with a strong track record of sector based experience in a senior post. This role will be crucial in ensuring we can continue our goal of making a difference every day to those we support.

This is a part time role for 30 hours per week (4 days) and you will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

You must be a driver with access to your own vehicle.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

You will be entitled to annual leave with the ability to buy additional leave.

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more

What will you do?

As a Deputy Support Manager you will assist in the day to day delivery of high-quality, safe and person - centred support.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Assist the Support Manager to improve the support people receive, identifying meaningful opportunities for involvement of people we support in shaping their life, their home and inputting into the organisation.

Lead by example and provide hands on support to people we support when required.

Deputise for the Support Manager in their absence and be willing to work flexibly according to the needs of the organisation.

If you want to empower people to live the life they choose and you share our values… Apply today

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Proud member of the Disability Confident employer scheme

Oxford University Hospitals NHS Foundation Trust has an exciting opportunity for a motivated and experienced individual for the role of Neurological Services Manager within the Directorate of Neurosciences, within the Division of NOTSSCaN. We are seeking a proactive individual with excellent leadership skills who has the aptitude to facilitate and effect change. You will contribute to the development of Neurological services in the Directorate, working across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.



The Neurosciences Directorate comprises of 6 clinical service units – Neurology, Neurophysiology, Neurosurgery, Neuro Intensive Care Unit, Neuropathology & Spinal Surgery and these services are delivered on the John Radcliffe, Nuffield Orthopaedic and Horton hospital sites.



As Neurological Services Manager you will have management accountability for the portflio of Neurology and Neurophysiology and will provide line management support to the Neurological Service Support Officers.




Potential candidates are encouraged to arrange a site visit or telephone call to discuss further.

Please see the attached job description and person specification for qualification and experience requirements of the post, plus further detailed information on the main duties and responsibilities of this vacancy.

In conjunction with the Directorate Manager (DM), Clinical Director (CD) and Matron the post-holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.

The Clinical Service Manager is responsible for working with the OSM to ensure the efficient and effective day-to-day running of the Clinical Services and delivering key quality, performance and financial plans, achieving key service improvements within the Clinical Directorate and line managing appropriate staff within designated clinical units.

The post-holder is a key member of the Clinical Directorate management team and will develop and implement Directorate plans to secure the agreed objectives for the Clinical Directorate and make a positive contribution to delivery of health care across the local health community.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Service Delivery and Development

To support the Directorate Manager & Deputy Directorate Manager in the following:

Contribute to the strategic planning of services within the Clinical Directorate, identifying future resourcing requirements and ensuring that the Directorate meets contractual and other requirements

Ensure the delivery of a responsive, high quality, value for money service within the designated Clinical Services

Achieve patient access standards and activity targets with the available resources

Monitor and take action to ensure that all quality, productivity and profitability targets are achieved

Develop services in line with the Trust’s strategic direction

In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plans for the area, to enhance the patient experience and deliver value for money

Facilitate change within and across organisational and professional boundaries



Business Planning and Financial Management

Work with the Clinical Director, Directorate Manager and Matron to formulate an effective and viable business plan for designated Clinical Services and the Clinical Directorate, working to ensure that it conforms to the overall Clinical Directorate and Trust business plan and takes account of the demand for services from the Trust and local and national trends and developments

Assist the Directorate Manager in the preparation of the Annual Business Plan for the Directorate

Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards

Assist the Directorate Manager in the preparation of business cases for all aspects of the Clinical Directorates activities

Assist the Directorate Manager in the preparation of the development of cost improvement plans for the Clinical Directorate

To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance

Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels



Performance Management

To assist the Directorate Manager & Deputy Directorate Manager in delivering and monitoring performance against set targets (activity, finance, outcomes, utilisation) within designated clinical units and across the Clinical Directorate, and address variances should they occur to ensure effective delivery of service and standards

To assist the Directorate Manager in the effective management of establishment control within the Clinical Directorate’s budget

Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance



Human Resources Management

To lead, manage, motivate and develop staff within designated Clinical Services, and to maintain the highest level of staff morale and to create a climate within the Directorate characterised by high standards of openness

Communicate the Trust’s and Directorate’s objectives, future plan and current progress against plans to all staff within the designated clinical areas

Ensure the contributions and perspectives of all clinical and other staff are heard, valued and influence management decision making

Ensure training and development needs of staff within the area are identified and reflected in the annual business plan

Line-manage all designated staff in designated Clinical Services in line with the Trust’s HR policies and procedures, providing annual appraisal

In conjunction with the Directorate Manager, Clinical Director and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trust’s Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance

Ensure that staff management arrangements within the designated Clinical Services are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained

Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of patients within the financial budget

Promote equal opportunities for staff and patients in accordance with the Trust’s policies







Quality, Clinical Governance and Risk Management

Support the development and delivery of the Governance agenda including clinical and non-clinical aspects of care and service; this will include establishing systems to monitor clinical standards ensuring high standards of care that is evidence based and integral to service delivery and involving patients and others in developing and enhancing services

Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit

Support the Directorate Manager, Clinical Director and Matron in integrating the work of the medical, nursing, administrative and other professional/clinical staff and aligning these around the delivery of effective and efficient services


This advert closes on Monday 16 Sep 2024

Proud member of the Disability Confident employer scheme

Doing Amazing Things Together

We’re all about possibilities. Are you?

An exceptional opportunity awaits a passionate, dedicated, and enthusiastic Support Manager to join our team across various locations in the Oxford area.

We seek an individual with proven experience in supporting people in supported living, who embodies a proactive 'can-do' approach.

You will be instrumental in supporting adults with learning disabilities, helping them live their lives their way.

As a Support Manager, you will lead, coach and mentor your teams to support people to be in receipt of amazing support, ensuring high standards of support are consistently met and maintained and create a working positive culture within people’s homes.

If you are driven to make a positive impact and thrive in a fast-paced role, we would love to hear from you.

The ideal candidate will have a strong track record of sector-based experience and leadership, flexibility to work as required, including participation in an on-call rota, and a valid driver's license with access to your own vehicle.

Join us and be a part of a team that makes a real difference.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

You will be entitled to annual leave with the ability to buy additional leave

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits

What will you do?

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.

If you want to empower people to live the life they choose and you share our values… Apply today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

We reserve the right to close this advert early if we are able to appoint or sufficient applications for shortlisting are received before the advertised closing date.

INDHP

Proud member of the Disability Confident employer scheme

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

a minimum of twelve months’ management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
be passionate about customer service
evidence of inspiring and developing large teams
be willing to work nights and weekends
have ambition for success
Join our client as an Assistant Manager, in return you’ll get:

an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
40-hour contract, plus additional pay for any extra shifts you work
the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
50% off food when you are working
optional pension plan
28 days holiday
earn additional days holiday with length of service, up to five days
one in four weekends off
ongoing training and development, with the opportunity to fast track your career
free bowling / golf game vouchers every month
30% discount off food and drink for you and up to five friends
access to our clients Employee Assistance Programme (EAP) for you and your family
well-being training to support you in the workplace
opportunity to join the healthcare cash plan
financial long service awards
a £15 donation to Barnardo’s when you complete your induction
enhanced maternity, paternity, adoption, and shared parental leave benefits
flexible working, allowing you to have the perfect work life blend