Total 59 Manager level Customer Service job vacancies in Norwich, NR4 6DJ

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.

We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.

We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

As a Care Home Registered Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Regional Operations Manager



This role could be for you if you have;

- Previous experience of managing a residential or nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.


Qualifications required for the role:

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

If the trial is a success, we’ll be rolling the 4DWW out across the Group – so there’s never been a more exciting time to join #teamOFG!

Job Title: Assistant Headteacher: Curriculum, Assessment & Reporting

Location: Acorn Park School, Banham, Norwich

Salary: £40,000 - £50,000 per annum

Hours: 37.5 hours per week; Monday to Friday, 08:30am-4:30pm

Contract: Permanent, Term Time Only

Start Date: December 2024

UK Applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Assistant Headteacher to join our close-knit team at Acorn Park School located in Norwich.

About the role

The Assistant Headteacher for the Curriculum, Assessment & Reporting (AHT: CAR) at Acorn Park School plays a major role in supporting the Co-Heads of School, Deputy Head Teachers and Middle Leaders with; the intent, implementation and impact of the curriculum; the assessment and tracking of pupil progress and; our reporting processes (including data summaries, parental reports and other illustrations of our impact as required).

This role will span both the Formal and Semi-Formal curriculum pathways. The AHT: CAR will ensure that both pathways are effective at meeting the diverse range of needs within each cohort and will ensure that there is an effective cross over provision for pupils with particularly spikey profiles, and those young people needing to transition between pathways at any time.

As a member of the leadership team, the AHT: CAR will play a major role in formulating the culture, vision, aims and objectives of the school, establishing the policies through which they shall be achieved, managing staff and resources to achieve the aims and objectives and monitor and evaluate progress towards their achievement.

Roles and Responsibilities:

In addition to the professional duties as given in the current Teacher standards, the AHT: CAR will be non-class based but will have some teaching responsibilities to help develop successful practice across the school.
The AHT: CAR will ensure that all teaching demonstrates best practice, develops relationships, supports training and development and ensures ‘quality teaching first’, and thus ensuring all pupils make excellent progress across the school. Progress will be measured against individual pupils EHCP aims, complemented by measures of progress against the national curriculum and other academic assessment measures for both formal and semi-formal pathways.
The AHT: CAR will take lead responsibility for ensuring the best possible curriculum offer, provision, well-being, progress and achievement for all pupils especially through enrichment, creative learning, extended services, partnerships and collaboration with others. In particular, the AHT: CAR will ensure that the impact of our clinical services and provisions teams are measured, monitored and reported alongside pupils’ progress in a wide range of other criteria-based and curriculum-based measured of progress.
The AHT: CAR will be a model professional setting an excellent example to teaching and support staff. They will actively and demonstrably promote achievement through building and implementing agreed school policies.
The AHT: CAR will lead by example in their own teaching practice, and by positively encouraging and supporting all members of staff.
The AHT: CAR will work to ensure that the school offers a high quality, exciting, engaging, well resourced, differentiated curriculum and well-matched learning opportunities for all pupils at the school.
Essential

Qualified Teacher Status
4 years teaching experience including SEN
Expert understanding of innovative pedagogy
Experience of assessment systems and process management
About us

Acorn Park is a school for 98 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil’s homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you.

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.

We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.

We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

As a Care Home Registered Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Regional Operations Manager



This role could be for you if you have;

- Previous experience of managing a residential or nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.


Qualifications required for the role:

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.

We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.

We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager



This role could be for you if you have;

- Previous experience with a hospitality background
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.

In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.

The larger group has greater access to superior products and platforms, and a direct line of communication with private-equity backers Epiris, who have an outstanding track record of growth in the sector.
Appello's acquisition signals a new phase for the business as they embark on a period of growth under new Managing Director, Dominic McNeill, and the stewardship of an outstanding executive team, including James Thorburn (CEO of Appello Group). As the standout management team in the industry, they are all very passionate about the ethics and mission of the company, which seeks to fundamentally shift the paradigm in personal care products in the UK. The ambition of the business is now to grow their footprint in line with the increasing demand for such products given the UK's ageing population.

In keeping with the overall vision to provide health-tech and support to enrich the lives of members and their families, there is considerable opportunity for a more sophisticated approach to sales, marketing and customer care. Dominic, who joined in May 2023, is determined to enhance the output of the team and is well-placed to do so, with a blue-chip commercial and marketing background at organisations including Symprove, Nando's and P&G. In his first year in the business, the key pillar of Dominic's growth strategy has been to centralise and professionalise marketing in order to fuel business growth and drive business expansion. Accordingly, he has built out his team with impressive hires from within the industry and beyond, as well as investing in rising talent from within. He is now turning his attention to optimising the contact centre operation, which includes sales, customer care and the ARC.

Role Purpose:The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meeting key KPIs, such as 97.5% of calls answered within 60 seconds.

Role Purpose:

The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meet key KPIs, such as 97.5% of calls answered within 60 seconds.

What you'll need to succeed:

• Previous leadership experience within a contact centre environment.
• Caring and nurturing nature.
• Flexible and resilient attitude.
• Be ready to support, train, monitor, and make sure the team works towards business and customer care.
• Have experience running a high-pressured team.
• Be available to start immediately.
• Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return:

• Based in the Norwich Office.
• £26,325 - £28,500 Dependent on Experience + £2,000p/a on call bonus
• They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.
• Rewards and discounts.
• On-site parking.
• Being a part of a hugely rewarding and giving company, and giving support to the public who need it most.

What you need to do now:
Call Kim on 01603 612301 or email over your updated CV now!!!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Field Care Manager
Location: Norwich
Salary: £25,000pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Norwich Branch as their Field Care Manager.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

The success of this role will be measured by:

• Understanding the market sector and services/products that Prestige provides
• Willingness to learn
• Committed to delivering the service to the highest standard, ensuring compliance
• Excellent communication and presentation skills
• Effective time management and organisational skills.
• The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

Main Responsibilities:

This involves the following major responsibilities

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

• At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
• At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
• Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Key Attributes/Knowledge/Skills/Experience:

• Experience of supervising/managing others

• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

What we offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY! Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. Please visit our Facebook and Twitter page @NSFTjobs

As a Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.

Reports to: Regional Operations Manager

Key duties and responsibilities
Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner.
Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes.
Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.
Skills and attributes
Previous experience managing a nursing / residential home.
A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
Enthusiasm and passion for developing high levels of person-centred care.
Ability to actively participate in the growth and development of the care service.
Education and qualification
Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).

What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Note: We do not offer sponsorship for this role

Meridian Business Support is currently recruiting for an Orthopaedic Team Leader to overseeing a small team working with our Private Client based in Norwich. As the Orthopaedic Team Lead you will be supported by a Theatre Manager as well as a team of other Team Leads. Working as part of this friendly and supportive team you can expect to assist patients undergoing a variety of elective procedures.
You will be passionate about service improvement, and driven to succeed within your career by completing your SFA course, if you do not already hold this. We encourage and reinforce your interest in development and progression and offer fully funded courses whilst being fully supported by your Theatre Manager and Senior Management Team.

Working Hours: Full Time, Monday - Saturday, no nights

Duties

- Support the Theatre Manager to lead, teach, counsel and appraise staff to ensure development needs are identified and met. Implement personal development plans to meet ongoing development needs
- Supervise and educate junior staff, RGN's, ODP's and carry out clinical supervision
- Contribute to the overall advancement of the Operating Department to promote excellence in clinical care
- Act as a role model, demonstrating high levels of clinical expertise, leading, managing and delivering excellence in clinical care
- Prepare the operating theatre room for surgery in relation to instrumentation, equipment and supplies required for specific operative procedures, ensuring waste is kept to a minimum
- Assess patients health and well-being across a complex and changing caseload

Requirments

- Registered Nurse or Operating Department Practitioner
- Experience of working in teams and with minimum supervision
- Previous leadership experience would be an advantage, however we offer award winning training and CPD
- HCPC or NMC registration
- At least 2 years Orthopaedic scrub experience
- You must be passionate and driven and be able to demonstrate your dynamic thinking
- Completed SFA training would be an advantage

Benefits

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

If you are interested in the Orthopaedic Team Lead role please contact Nikki Stephenson at Meridian Business Support.

Proud member of the Disability Confident employer scheme

Your new company:

Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role:

The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.
• This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
• This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed:

You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return:

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now:

Call the Norwich Office on 01603 612301 OR send an updated CV now!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.

We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.

We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

As a Care Home Registered Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Regional Operations Manager



This role could be for you if you have;

- Previous experience of managing a residential or nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.


Qualifications required for the role:

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.