Total 787 Manager level Customer Service job vacancies in North London, London, N1C 4QP

05th November,
Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other SCC have an exciting opportunity for an experienced leader, in the new role of  Regional Clinical Support Manager - West,  to provide assistance in ensuring the delivery of high-quality care and compliance with accreditation standards across multiple Residential Aged Care Homes located in the Western Downs region. What can Southern Cross Care offer you?

Competitive salary package benefit of NFP salary sacrifice options
Hybrid work environment
Financial support programs
Supportive organisation with great staff culture
Ongoing individualized training and mentoring programs
Employee Assistance Program for employees and their families
Purpose driven organisation making a real difference
About the role Working collaboratively with the Regional Operations Managers, in this role you will 
... Click here to view more detail / apply for Regional Clinical Support Manager ? West

The incumbent is a first level-nursing manager for Ambulatory Care in Community Based Out-patient Clinics (CBOC) or Health Care Center. He/she functions under the direction and guidance of the Chief Nurse (CN) in providing clinical and administrative leadership. He/she uses the nursing process to achieve identified goals for the Health Care System as a nursing leader.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards

• The NM holds responsibility for implementation of the Vision, Mission, and Values of the Fayetteville NC VA Coastal Health Care System within his/her defined areas of responsibility.
• He/she is fully engaged in the administrative and clinical nursing practice characterized by both increased complexity of clinical decision making and enhanced skills in nursing management/leadership.
• He/she provides leadership in the day-to-day operations and input as an influencer in the strategic planning process for the attainment of organizational goals.
• The NM keeps staff informed of Clinical/Administrative goals through facilitating both vertical and horizontal communications in a timely manner.
• The incumbent provides timely information regarding emergencies, unusual occurrences or issues impacting nursing practice or operations to the Chief Nurse, Deputy Associate Director Patient Care Services and/or the Associate Director of Patient Care Services
• He/she provides direct supervision of nursing personnel in their defined area of responsibility and evaluates their performance and competency.
• The incumbent is knowledgeable concerning the counseling/disciplinary process; works closely with the Human Resources representative and seeks assistance as needed keeping their supervisory abreast of actions
• The NM is responsible for all issues affecting nursing including, but not limited to: standards of practice, credentialing, training, functional statements, position descriptions, proficiency reports (timely and complete), performance appraisals (timely and complete), ensuring staff follow policies, procedures, and protocols. May be called upon to edit, format, update the same as required.
• He/she ensures/supervises appropriate orientations, educations, and continuing professional development of nursing personnel
• The NM assumes responsibility for staffing and scheduling of permanent and supplemental nursing staff, ensuring all assignments reflect appropriate utilization, compliance with staffing guidelines, and the Joint Commission Standards.
• The NM is fiscally responsible and participates with the Chief Nurse in planning and monitoring the budget including overtime expenditures/trends
• He/she allocates available resources to promote efficient, effective, safe, and customer focused care. The incumbent serves as a role model coaching and supporting staff in critical thinking in professional nursing practice. He/she fosters an environment conducive to learning and provides educational experiences for nurses.
• The NM facilitates an environment of interdisciplinary collaboration and collegial relationships; promotes peer review.
• The NM has a responsibility to ensure an environment conducive to retention / recruitment of highly competent nursing staff of diverse backgrounds. He/she directs practice according to established policies, standards of care, and standards of practice. He/she monitors/ ensures nursing practice and operations are compliant with all applicable local, VlSN, and/or State/National standards, policies, statutes and regulations.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday;
Duty hours: 8:00am -4:30pm
Compressed/Flexible: Not available
Telework: Not applicable Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $104,183 Per Year (VN 00)

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024

Job No:
North QLD
Permanent Full Time
Call Centre, Insurance
Pay Band 6













Permanent role
Exciting opportunity to play a lead role in the opening a new regional site for the Suncorp Group
Contribute to a strong collaborative and supportive culture
Collaborate across the AAMI, Suncorp & GIO National Centres to build consistency of operations and that best practice is applied to the day-to-day running of our inbound contact centres
Work from home and office
Townsville location opening early

The purpose of this crucial role is to be the Contact Centre Manager in our new Townsville regional hub for the Suncorp Group. This role sets the tone and culture for our business and




... Click here to view more detail / apply for Contact Centre Manager

Job Description


Are you in North Brisbane and looking for a new job where you can:

Make a real difference in someone's life
Help shape the future of young people in the local community
Show your passion and build connections that can last a lifetime

The Opportunity We are looking for passionate Senior Youth Workers and Residential House Managers to work directly with young people who are vulnerable and in need of assistance. You will be the person in their lives to help them build life skills, healthy attachments, and most importantly be there for them when they need you the most. You will work through tough times and challenges together, knowing that the ultimate outcome is guiding them to live a fulfilled and independent life. Advocating for a young person's sense of belonging while encouraging their independence is

... Click here to view more detail / apply for Residential House Manager (Out of Home Care) ? North Coast

Service Care Solutions are recruiting a Registered Manager for a Residential Care Home in Selby Yorkshire.

Salary: £55,000 per annum
Hours: 40 hours per week, full-time Monday - Friday

As the Registered Manager, you will play a key role in ensuring the highest standards of care and safety are maintained while supporting a compassionate and effective service. Your responsibilities will include:

• Leading the service to meet and exceed CQC standards, ensuring safety, excellence, and high-quality care across all areas.
• Overseeing the induction, training, and development of new staff, promoting the re-enablement principles to support individuals in maintaining independence.
• Setting clear expectations for staff to ensure consistent service excellence, performance, and knowledge.
• Managing service operations, including planning, work allocation, and maintaining accurate documentation.
• Handling safeguarding issues, complaints, and concerns, ensuring they are addressed promptly and effectively.
• Ensuring compliance with policies, procedures, and regulations, including health and safety, dignity, equality, and confidentiality.
• Using performance data and reports to drive quality improvement and implement recommendations for service growth and efficiency.
• Collaborating with senior managers to develop and maintain the service's continuous improvement plans and risk management processes.
• Promoting the service to referrers, partners, and stakeholders, cultivating effective working relationships to support business growth.
• Leading assessments for new service users, developing and reviewing care plans to meet their goals and outcomes.

The home is a wheelchair-accessible care home located in a peaceful residential area in Selby. We are a dementia-friendly home, providing care for up to 31 individuals in a vibrant and supportive environment. Facilities include 15 ensuite rooms, accessible bathrooms, and areas for outdoor enjoyment.

Qualifications & Experience Required:

• A relevant degree or equivalent qualification (i.e. NVQ 4/5 in Healthcare Management).
• Previous experience as a Registered Manager with strong operational and organisational management skills.
• Experience in leading teams, conducting appraisals and supervisions, managing budgets, and using rostering software.
• A proven track record in achieving full CQC compliance and leading services through inspections.
• Creative problem-solving skills and a passion for delivering high-quality care.
• Highly motivated to ensure the service remains efficient, safe, and of the highest standard.

If you're ready to make a difference in a well-established care home and lead a dedicated team, apply today!

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme

Join our team in Milestones Early Learning Armidale!
Join our team in Milestones Early Learning Armidale!
Support our experienced Centre Manager and friendly team by leading the way in early childhood education - where every child's journey matters!
We are seeking a passionate and experienced ACM for our 90-place centre
Affinity Advantages

50% discount on childcare fees from your first day.
Scholarships for Bachelor or Master's degree in early childhood education.
Extensive training and development opportunities, with 50% of our promotions from within.
Access to Affinity Learning Academy fully funded and accredited Leadership and Management courses, to advance your career.
Career progression opportunities to work towards a management role e.g. Centre Manager/ Senior Centre Manager/ Area Manager/ Quality Advisor.
30% discount on 12-month membership with Goodlife or Fitness First.
Benefit from wellbeing initiatives with partners like TELUS Health, Bupa insurance benefits, and discounts
... Click here to view more detail / apply for Assistant Centre Manager

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

This is an exceptional opportunity for an experienced manager to contribute to the delivery of high-quality cancer care. If you are committed to excellence and have the skills required to lead in this critical area, we encourage you to apply. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disabilities service in Newham.

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Implementing new initiatives and making sure all staff understand them.

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Decription

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Tower Hamlets

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry a small caseload of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- At least two years' experience in adult social care in the field of Mental Health.
- A good understanding of the range of Mental Health diagnoses and how these can present.

Desirable:
- Relevant professional memberships and/or specialist qualifications are desirable
- Qualifications or an interest in Psychology

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job description on our Website

We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.

Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.

Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel

Customer Service Team Leader
Division: Boral Resources QLD P/L
Department: CONCRETE QLD
Work type: Permanent - full time
Location: Townsville & Northern QLD



Your next opportunity
Are you ready to lead the charge in transforming customer service operations? We're seeking a dynamic Team Leader to spearhead the creation and implementation of cutting-edge systems and processes for our Customer Service Centre. In this pivotal role, you'll oversee incoming calls for Townsville Concrete Plants while shaping the foundation for future expansions to include more of our Regional Queensland sites. This is your opportunity to drive meaningful change and deliver exceptional customer experiences.
Ready to make an impact? Join us and be part of this exciting journey!
Your day will involve:

Establishing a Regional Call Centre: Lead the development and implementation of a call centre servicing regional Queensland,



... Click here to view more detail / apply for Customer Service Team Leader