Total 18 Manager level Customer Service job vacancies in NE1 1EW

The work of the teams is complex, sensitive and fast-paced and Service Delivery Managers will be responsible for delivering a high-profile, evolving service that continuously adapts to fit our strategic and operational goals. In this role, you are accountable for: 1. Responsible for managing the performance of Team Managers to deliver a variety of Pensions Administration tasks and services. 2. Team Managers OROs, personal development and procedural training. Providing a second level of support through coaching and guidance on management issues whilst also ensuring line managers remain fully empowered in a supportive environment. 3. Create and manage the delivery of operational objectives, through ensuring effective performance management of individuals at all levels. Lead by example showing good practice for people management utilising the available toolkit for all direct reports. Ensuring that Team Managers within the team also follow your lead and that our people are managed in line with the CARE values. 4. Create an environment where all individuals contribute to our results by seeing continuous improvement as part of their role. Seeing through ideas and ensuring that colleagues who suggest changes are given feedback on their suggestions in all circumstances. 5. Day to day responsibility for achievement of all KPIs and statutory targets on a daily/monthly basis, resolving issues to remove delays within our control. 6. Working closely with the Forecasting / Planning and MI team to ensure a good understanding of how to deliver the short and long term plans. Taking responsibility for instigating corrective action to ensure the delivery of customer experience at all times that delivers on KPI through default. 7. Ensure the teams operate fully within the NHS Pensions Quality framework. There should be a continuous cycle of improvements adopted which receives the full commitment of all colleagues. 8. As a senior manager, demonstrate and promote working together and collaborative working. Operate successfully within a matrix management framework by ensuring all team objectives and KPIs are achieved and that accountability to deliver is felt throughout the structure of the team regardless of reporting lines 9. Work with various key stakeholders to effectively manage the expectations for delivery of any change programmes. Ensure there is a clear understanding of the impact, cost and time required to deliver individual projects. 10. Be a catalyst for change and innovation. Acting as one of the lead change agents to ensure transitional change is introduced in a positive and constructive manner. Planning and implementing a successful transition programme using all necessary resources available. 11. Where appropriate: effectively perform key roles or facilitate delegates to inform on projects for client sponsored change. 12. Take an active role in project and programme boards as required, to ensure the achievement of key change project milestones and other targets, risks are mitigated, ensuring that the operational and team perspective is represented in these boards. 13. Contribute to transformational change programmes, improving the customer experience and tax payer value. 14. Take ownership for resolving difficult and contentious issues with customers, clients and other external stakeholders. 15. Demonstrate and promote best practice in terms of public service ethical standards. 16. Support delegated budget management as required. 17. Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in the interactions with all stakeholders. 18. Participate in wider organisation activities where own recognised strengths may be utilised, ensuring full participation if selected. 19. Be accountable for own personal development plan in order to be fully equipped to meet the current and future management and organisational needs. 20. Deputise as required in the absence of your line manager.

A fantastic new job opportunity has arisen for a committed Deputy Care Home Manager to manage a care home based in the Newtown, Wales area. You will be working for one of UK’s leading health care provider

This care home offers a range of care plans in a warm and safe setting. Care is tailored to the needs of the individual and includes dementia, convalescence and palliative care

**To be considered for this position you must hold a QCF Level 3 in Health & Social Care or above**

As the Deputy Care Home Manager your key responsibilities include;
• Developing and implementing evidence based individualised care packages, therapeutic interventions, and individualised activity programmes;
• Leading and supervising the support and nursing teams to deliver the highest standards of person-centred care using clinical governance and their own personal development;
• Recognise in areas concerning sickness management, staff training and development, and coaching and mentoring. You will have an effective way of communicating with your team;
• To communicate and engage effectively with our service users, their families and colleagues, good interpersonal and working relationship skills are essential;
• An understanding of the disabilities, health and social care needs, of service users and assist those who have mobility or continence needs, using the appropriate aids and equipment;
• Provide appropriate levels of care and support to ensure that personal hygiene needs are met

The following skills and experience would be preferred and beneficial for the role:
• Previous experience as a Deputy Manager in a similar setting
• Experience of supporting the elderly
• A strong knowledge of person-centred care
• Good working knowledge of CIW/CQC standards and the Health and Social Act 2008
• Essential to be Health and Safety aware, to ensure the safety of our services users and colleagues

The successful Deputy Care Home Manager will receive an excellent salary of £16.64 per hour and the annual salary is £31,150.08 per annum. This exciting position is a permanent full time role working 36 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• Employee Ownership Trust - 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
• 30 days annual leave
• Company Maternity Pay (after a qualifying period)
• Individualised professional development programmes
• GP online - providing around the clock GP consultation via an interactive app
• Refer a Friend Scheme of up to £1,000
• Retail/Leisure/Holiday and travel discounts

Reference ID: 6816
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Shaw healthcare is recruiting for a proven Home Manager for our 40 bedded home with state-of-the-art facilities delivering specialist care..
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Plas Cae Crwn , will provide a mixture of residential and dementia beds, with an additional 20 transitional beds.
Salary is £24.91 per hour
Benefits:

Employee Ownership Trust – 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!
35 days annual leave
Individualised professional development programmes
GP online - providing around the clock GP consultation via an interactive app
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Caring and Compassionate
Experience of Managing a service of a similar size and client group

A fantastic new job opportunity has arisen for a committed Care Home Manager to manage a care home based in the Newtown, Wales area. You will be working for one of UK’s leading health care provider

This care home offers a range of care plans in a warm and safe setting. Care is tailored to the needs of the individual and includes dementia, convalescence and palliative care

**To be considered for this position you must be have a QCF/NVQ Level 5 in Health & Social Care**

As the Care Home Manager your key responsibilities include:
• Developing and implementing evidence based individualised care packages, therapeutic interventions, and individualised activity programmes
• Leading and supervising the support and nursing teams to deliver the highest standards of person-centred care using clinical governance and their own personal development
• Have a good understanding of the disabilities, health and social care needs, of service users and assist those who have mobility or continence needs, using the appropriate aids and equipment;
• Provide appropriate levels of care and support to ensure that personal hygiene needs are met

The following skills and experience would be preferred and beneficial for the role:
• Must have care home management experience
• Experience of supporting the elderly
• A strong knowledge of person-centred care
• Working closely with each resident, assessing their needs and delivering a care plan that helps each person to live a fuller life
• You’ll provide the very best levels of care, make sure that all procedures are carried out to the highest of standards and optimising the wellbeing of every resident

The successful Care Home Manager will receive an excellent salary of £48,700 per annum. This exciting position is a permanent full time role for 37.5 hours a week working through Day Shifts. In return for you hard work and commitment you will receive the following generous benefits:
• Employee Ownership Trust
• 30 days annual leave
• Company Maternity Pay (after a qualifying period)
• Individualised professional development programmes
• Refer a Friend Scheme of up to £1,000
• Retail/Leisure/Holiday and travel discounts

Reference ID: 4766
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue.

The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits.

To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship.

To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach.

To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit.

The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines

Duties

• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment.
• To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence.
• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To comply with data protection and confidentiality legislation.
• To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field.
• To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: LANCASHIRE
Salary: negotiable depending on experience.

Role overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue.

The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits.

To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship.

To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach.

To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit.

The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines

Duties

• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment.
• To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence.
• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To comply with data protection and confidentiality legislation.
• To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field.
• To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue.

The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits.

To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship.

To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach.

To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit.

The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines

Duties

• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment.
• To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence.
• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To comply with data protection and confidentiality legislation.
• To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field.
• To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue.

The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits.

To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship.

To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach.

To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit.

The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines

Duties

• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment.
• To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence.
• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To comply with data protection and confidentiality legislation.
• To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field.
• To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role purpose and overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue. The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits. To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship. To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach. To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit. The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

Responsibility	Duties
Administration	• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment. • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence. • Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary. • To comply with data protection and confidentiality legislation. • To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field. • To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook. • To maintain regular contact with healthcare workers including appraisals, observations, training and competencies. • To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
CQC	• To complete CQC statutory notifications when required to do so. • To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes. • To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Finance	• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline. • To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times. • To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts. • To manage the financial income and expenditure for the Service and build reports as requested by the Operations Director. • To strive to meet all budgeted targets set in the business plan.
Training	• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service. • To ensure that that all workers supplied are competent and trained to undertake the activities for which they are assigned and responsible for. • To ensure that compliance is meeting expectations e.g. 95% at ad-hoc compliance.
Occasional Tasks	• Chair meetings as appropriate
General	• To comply at all times with the Company’s procedures regarding Conduct and Confidentiality. • To be responsible, while at work, for ensuring that reasonable care is taken for one’s own health and safety and also for the health and safety of others. • To be responsible and take ownership for one’s continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training. • To be responsible for any other task identified by the Line Manager as falling reasonably within the scope and range of the position.

Qualifications and Professional Registration/Memberships
Requirement	Grade/Level
NVQ Leadership & Management or equivalent	Level 5 or equivalent/relevant experience/qualifications
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role purpose and overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue. The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits. To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship. To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach. To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit. The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

Responsibility	Duties
Administration	• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment. • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence. • Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary. • To comply with data protection and confidentiality legislation. • To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field. • To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook. • To maintain regular contact with healthcare workers including appraisals, observations, training and competencies. • To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
CQC	• To complete CQC statutory notifications when required to do so. • To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes. • To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Finance	• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline. • To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times. • To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts. • To manage the financial income and expenditure for the Service and build reports as requested by the Operations Director. • To strive to meet all budgeted targets set in the business plan.
Training	• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service. • To ensure that that all workers supplied are competent and trained to undertake the activities for which they are assigned and responsible for. • To ensure that compliance is meeting expectations e.g. 95% at ad-hoc compliance.
Occasional Tasks	• Chair meetings as appropriate
General	• To comply at all times with the Company’s procedures regarding Conduct and Confidentiality. • To be responsible, while at work, for ensuring that reasonable care is taken for one’s own health and safety and also for the health and safety of others. • To be responsible and take ownership for one’s continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training. • To be responsible for any other task identified by the Line Manager as falling reasonably within the scope and range of the position.

Qualifications and Professional Registration/Memberships
Requirement	Grade/Level
NVQ Leadership & Management or equivalent	Level 5 or equivalent/relevant experience/qualifications
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: LANCASHIRE
Salary: negotiable depending on experience.

Role purpose and overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue. The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits. To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship. To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach. To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit. The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

Responsibility	Duties
Administration	• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment. • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence. • Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary. • To comply with data protection and confidentiality legislation. • To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field. • To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook. • To maintain regular contact with healthcare workers including appraisals, observations, training and competencies. • To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
CQC	• To complete CQC statutory notifications when required to do so. • To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes. • To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Finance	• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline. • To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times. • To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts. • To manage the financial income and expenditure for the Service and build reports as requested by the Operations Director. • To strive to meet all budgeted targets set in the business plan.
Training	• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service. • To ensure that that all workers supplied are competent and trained to undertake the activities for which they are assigned and responsible for. • To ensure that compliance is meeting expectations e.g. 95% at ad-hoc compliance.
Occasional Tasks	• Chair meetings as appropriate
General	• To comply at all times with the Company’s procedures regarding Conduct and Confidentiality. • To be responsible, while at work, for ensuring that reasonable care is taken for one’s own health and safety and also for the health and safety of others. • To be responsible and take ownership for one’s continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training. • To be responsible for any other task identified by the Line Manager as falling reasonably within the scope and range of the position.

Qualifications and Professional Registration/Memberships
Requirement	Grade/Level
NVQ Leadership & Management or equivalent	Level 5 or equivalent/relevant experience/qualifications
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Student and Academic Support Team Leader for our Pathway Programmes based at Northumbria University Newcastle

Student and Academic Support Team Leader

Based at Northumbria University Newcastle Campus QA Pathway College
Full time permanent operations role

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role:
As a senior member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College.
You will co-ordinate activities associated with administration, student support, communication and team work within a Higher Education Environment at the QAHE Pathway College in Northumbria University.
You will cultivate relationships with students, University stakeholders and Pathway staff enabling the provision of excellent student service and experience.

Essential: Good IT, Word, and Excel skills

Here's a flavour of what's involved:
To develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
Acting as first point of contact to staff, students and stakeholders for all queries concerning compliance matters.
Providing tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of for sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
Keep up to date with changes to immigration policy and legislation and apply these with high accuracy to day-to-day immigration queries and issues. Assisting the Immigration and Compliance Manager with internal and external training and briefing sessions, communications, and input into policy papers for both internal committees and external bodies.
Ensure that all engagement tracker data is recorded and up to date for sponsored and non-sponsored student reporting purposes
Ensure that timetables are amended appropriately to reflect day/weekly changes and communicated to relevant staff and students.
Supervise and coordinate the work plans of teams within the designated areas, and ensure these teams work successfully to agreed outcomes, collaborating as necessary with University Services and Faculties across the University.
To develop processes and procedures alongside the Pathway manager to ensure the highest level of customer service is being given be it by phone, email, or face to face

#highereducation
#education
#administration
#studentsupport
#newcastle
#oncampus
Develop strong relationships with university teams (e.g. Admissions, International Team, Welfare and the Student Union) and to act as a liaison point between QAHE and the University ensuring that positive relationships are formed and effective communication is exercised.
To produce reports and disseminate student data as required (e.g. for QAHE Admissions and Recruitment)
Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
How to apply and who to contact:
Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: LANCASHIRE
Salary: negotiable depending on experience.

Role purpose and overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue. The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits. To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship. To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach. To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit. The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

Responsibility	Duties
Administration	• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment. • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence. • Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary. • To comply with data protection and confidentiality legislation. • To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field. • To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook. • To maintain regular contact with healthcare workers including appraisals, observations, training and competencies. • To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
CQC	• To complete CQC statutory notifications when required to do so. • To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes. • To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Finance	• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline. • To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times. • To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts. • To manage the financial income and expenditure for the Service and build reports as requested by the Operations Director. • To strive to meet all budgeted targets set in the business plan.
Training	• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service. • To ensure that that all workers supplied are competent and trained to undertake the activities for which they are assigned and responsible for. • To ensure that compliance is meeting expectations e.g. 95% at ad-hoc compliance.
Occasional Tasks	• Chair meetings as appropriate
General	• To comply at all times with the Company’s procedures regarding Conduct and Confidentiality. • To be responsible, while at work, for ensuring that reasonable care is taken for one’s own health and safety and also for the health and safety of others. • To be responsible and take ownership for one’s continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training. • To be responsible for any other task identified by the Line Manager as falling reasonably within the scope and range of the position.

Qualifications and Professional Registration/Memberships
Requirement	Grade/Level
NVQ Leadership & Management or equivalent	Level 5 or equivalent/relevant experience/qualifications
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

Routes Healthcare – Service Manager - Complex Care

Routes Healthcare are a leading service provider in the North of England delivering over 1.8 million hours of care per year to the community. We specialise in high quality homecare covering complex care, clinical care and reablement as well as hospital discharge solutions to the NHS.
We work closely in partnership with the NHS and local authorities to support individuals to live independently in their own homes and achieve their own outcomes.
We promote a strong positive, can-do attitude and a well-supported engaged workforce. . At Routes Healthcare, our ethos is 'Excellence in all we do’. We aim to deliver a high-quality service for our clients that our employees can be proud of.
Currently we are expanding as a business which leaves us looking to recruit a passionate experienced Service Manager to join our team and propel Routes along their journey into the future of Healthcare.

Snapshot:
Role: Service Manager - Complex Care
Hours: Full time hours 35 per week.
Location: NORTHEAST
Salary: negotiable depending on experience.

Role purpose and overview

To act as Service Manager in upholding the National Minimum Standards and expected Outcomes as laid down by the Care Quality Commission (CQC); to ensure that the yearly inspection and ‘drop-in’ inspections are passed without issue. The Service Manager will take on accountability for the all complex care services within your defined geographical area, ensuring compliance with company polices and regulatory requirements; striving to achieve 100% compliance on internal and external audits. To work closely in a collaborative way with all other agencies and stakeholders including Trust, Agencies, Care Homes, Nursing Homes, Private Sector Hospitals and Clinics, NHSP, nurse banks, commissioners and CCG’S. To manage demand, control costs, assure quality, resolve issues and encourage partnership within the customer/supplier relationship and employer/employee relationship. To promote teamwork within and across the network. To put the interest of the company first and positively demonstrate a team approach. To put the best interests of clients and patients first. To champion quality of service meeting the highest standards of excellence and to never compromise these in the pursuit of profit. The Service Manager will be required at all times to follow CQC regulations and work in line with legislation such as Health and social Care Act, Care Standards Act, Agency Worker Regulations and The Disclosure and Barring Service (DBS) Guidelines.

Responsibility	Duties
Administration	• Treat all Routes Healthcare employees and internal customers with respect to engender company team spirit and maximise individual job enjoyment, allowing them to develop their skills in a supportive environment. • To ensure that clients are assured of the integrity of Routes Healthcare by demonstrating that the Service Manager is a fit person. You must be prepared to undertake periodic management training to update knowledge skills in in order to maintain competence. • Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary. • To comply with data protection and confidentiality legislation. • To ensure health and safety and welfare of all visitors to Routes Healthcare and where appropriate in the field. • To ensure the service is operated in a manner which reflects company policy as described in company Policies and Procedures, Service User’s Guide and Staff Handbook. • To maintain regular contact with healthcare workers including appraisals, observations, training and competencies. • To perform performance reviews/1-1’s 4-6 weekly as a minimum and weekly team meetings with the service team.
CQC	• To complete CQC statutory notifications when required to do so. • To comply with all mandatory legislation in order to provide care solutions to Clients. E.g. the Care Act 2014, Care Standards Act, Employment Law, AWR, Pensions Act, Working Time Regulations and CQC Outcomes. • To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Finance	• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline. • To keep pay rates and charge rates for all temporary roles in line with Agenda for change, NHSP and other agencies to ensure Routes Healthcare remains competitive and fair at all times. • To ensure all steps are taken to assess the ability of clients to pay promptly before doing business, to gain optimum results from sales and service efforts. • To manage the financial income and expenditure for the Service and build reports as requested by the Operations Director. • To strive to meet all budgeted targets set in the business plan.
Training	• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service. • To ensure that that all workers supplied are competent and trained to undertake the activities for which they are assigned and responsible for. • To ensure that compliance is meeting expectations e.g. 95% at ad-hoc compliance.
Occasional Tasks	• Chair meetings as appropriate
General	• To comply at all times with the Company’s procedures regarding Conduct and Confidentiality. • To be responsible, while at work, for ensuring that reasonable care is taken for one’s own health and safety and also for the health and safety of others. • To be responsible and take ownership for one’s continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training. • To be responsible for any other task identified by the Line Manager as falling reasonably within the scope and range of the position.

Qualifications and Professional Registration/Memberships
Requirement	Grade/Level
NVQ Leadership & Management or equivalent	Level 5 or equivalent/relevant experience/qualifications
Create & record a minimum of 5 days relevant CPD per year to ensure up to date knowledge of good practice

As our commitment to you there are a fantastic range of employee benefits available some of which include:
• 25 days paid holiday
- 8 days paid Bank Holiday
- Extra day off for your birthday
• Opportunity to earn bonus after successful probation period
• Opt in to work based pension
• Full support, to enable you to do your job with confidence
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

Above all we want you to enjoy coming to work, have the freedom to be yourself and make a positive impact to clients, care staff, colleagues and commissioners.

The Business Assurance (BA) Department are looking for a Health and Safety Support Manager to join our Health and Safety Team. To apply you must be within easy reach of travelling to Heathrow (LHR) airport and associated sites. On occasions you may be asked to attend other sites. You will report jointly to the BA Dept. and LHR Management team.

You will assist the H&S Management Team to co-ordinate, support and advise the Business on aspects with regards to Health and Safety. You will assist the team to establish, manage, and monitor standards, processes, communications, training, and systems to ensure all responsibilities associated with Health and Safety are adhered to.

You will work alongside Safety Champions and H&S Reps to ensure legislative, internal, and client compliance.

To become a successful member of the Business Assurance team you will need to be flexible and adaptable, have excellent communication skills are essential and with an assertive but calm demeanour. You should be self-motivated and most definitely a team player. Working very closely with ICTS LHR Management and workforce.

- Reporting to the H&S Management team

- Full time Mon-Fri. Hours of work could be down to the operational needs on the sites.

- Salary - Starting rate of £36,500 rising to £39,000 after 1 yr., plus car allowance of £5,280 per annum.

- If you do not already hold the General NEBOSH certificate. The successful applicant will need to successfully pass the NEBOSH qualification within the specified probationary period.

Role & responsibilities:

In coordination with the H&S Management -

- Daily monitoring of the operation within your area.

- Liaison with onsite Management team, and the ICTS H&S Dept

- Ensure all employees within the region hold correct H&S training with appropriate records.

- Ensure that all Health & Safety policies, procedures, rules, and regulations are adhered.

- Completion and regular review of risk assessments, and other H&S requirements.

- Ensure that all accidents are documented, investigated, and recommended improvements implemented.

- Ensure that safety inspections are carried out.

- To drive a positive H&S culture fostering our ongoing safety champions and behavioural safety program.

- Liaise with clients / contracts under the supervision of H&S Management

- Full interaction with all ICTS systems

- Gathering, analysing, and reporting on key H&S data/statistics

- Other duties as required.

Person Specification

- Nebosh qualified or working towards the qualification.

- Must have experience of working in a H&S position, with a genuine interest in H&S.

- Professional approach, coupled with strong interpersonal skills.

- Excellent IT skills, using all platforms.

- Excellent written and verbal communication skills

- Full driving license

- Own transportation is essential.

- Neat and tidy appearance.

- Resided in UK for 3+ years.

Full training and health and safety equipment are provided, and you will also have access to:
* Personal Pension Scheme
* Health Insurance Scheme
* Discount shopping platform
* Employee Assistance Programme
* Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.