Total 607 Manager level Customer Service job vacancies in London, E11 1NR

Hours: 35 hours per week

Shift Pattern: Monday-Sunday

Are you looking for a management role that recognises your care experience with rewarding opportunities?

Do you want to progress your career but not lose contact with the residents you are working to support?

Would you like to work with an organisation that is leading the way in professionalising the care industry by investing in its employees?

If you found yourself repeating ‘yes’ then it’s time to get your CV to hand as we have the perfect opportunity that will enable you to make a direct difference to residents’ lives whilst still progressing into management. We have a vacancy for an Assistant Care Manager at one of our wonderful Extra Care schemes – and you could be just the candidate.

About Extra Care

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. As an Assistant Care Manager with Housing 21, you will provide high quality and compliant care to our residents and help to manage the team who are based on site 24/7. You will work with the same residents and colleagues every day enabling you to build strong relationships with everyone.

Is it for me?

First-hand experience in the care industry is essential. You will need to understand CQC (Care Quality Commission) regulations, organise employee rotas and develop care plans in line with people’s needs and preferences. But equally as important is a positive attitude and ability to work well with others; at Housing 21 we don’t just administer care, we genuinely care.

About the role

No two residents or days will ever be the same and although our care packages are tailored to individual needs, we pride ourselves on offering the same great service to everyone.

As a friendly yet organised manager, your main responsibilities will include:

Carrying out assessments of new or existing residents, ensuring all allocated residents have a comprehensive care plan in place

Being responsible for the management and performance of care employees by providing induction, line management, supervision and support to a defined number of Care Workers

Supporting the Management Team with all aspects of team management including but not limited to: recruitment, employee induction, training and disciplinary procedures and sickness absence

Contributing to the service’s quality assurance system by way of auditing, conducting observations and responding to residents’ feedback

Preparing rotas in line with commissioned care hours

Acting as the responsible person for the safe running of the care service in the absence of the Registered Manager

Closing date for applications 24 November 2024.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.

As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You’ll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.

Additionally, you’ll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.

To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients,manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 19 Nov 2024

An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Position: Residential Care Home Manager

Service Users: Elderly with Dementia

Location: Golders Green, LB Barnet

Salary: Up to £42,000 per annum (negotiable based on experience)

Type: Permanent, Monday to Friday, 08:00 to 17:00

Our Client is looking for a dedicated and experienced Registered Care Home Manager for a residential care home in North West London (NW11). This home, registered for 32 service users, provides exceptional care for the frail elderly and those living with dementia.

Key Responsibilities:

- Manage staff and ensure the delivery of high-quality care.

- Protect service users from harm and manage risks effectively.

- Oversee the medication process and ensure accurate records.

- Promote social activities and community involvement.

- Ensure nutritional and healthcare needs of service users are met.

- Foster positive relationships between care staff and service users.

- Keep care plans updated and responsive to changing needs.

- Lead service user and staff meetings to drive service improvements.

Qualifications and Experience:

- NVQ 5 / RMN / QCF completed.

- Proven track record as a registered manager or similar senior role.

- Experience in elderly and dementia care.

- In-depth knowledge of CQC regulations and standards.

Benefits:

- £2,000 signing-on bonus*

- Annual performance bonus*

- CQC inspection rating bonus*

- Unlimited £250 refer-a-friend bonus*

- Assistance with public transport costs*

- 28 days paid holiday

- Cycle to work scheme

- Assistance with London accommodation costs*

- Workplace pension contributions through NEST

Our Client values dynamic, enthusiastic leaders with strong communication skills and the ability to effectively manage care services. If you are passionate about making a difference and leading a team to provide outstanding care, we want to hear from you.

Please email your updated CV

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

Main Duties and Responsibilities 1. General and Site Management a) To be responsible for the oversight and day to day efficient and effectivemanagement of the Haven sites coordinating and linking with all staff groups including clinical teams and key partners such as the Metropolitan Police. b) To support day to day line management guidance to Administrators and other admin staff not part of reception staff team where requested by the Service Delivery Manager, Business Support (SDM, BS).c) To respond to daily problems and ensure that issues are swiftly resolved. Working with the senior management and clinical teams to implement longer term solutions to issues raised where required.d) To highlight issues of service cover across the multi-disciplinary team, particularly the 24/7 agreed level of forensic cover, coordinating with the clinical leads and the wider management team. e) To represent site management issues at all relevant internal and external meetings including the Havens Risk and Governance Committee, Havens Operational Group and sub-committees thereof including the Haven/Police/CPS partnership sub-committee.f) Working with the Quality and Operations Manager (QOM) and SDM, BS to ensure that facilities and other resources are available to meet site service needs.g) Ensure that delegated roles of fire officer(s), health and safety officers and other relevant corporate roles are covered within the staff team at the sites.h) To provide high level admin support to the service in achieving and maintaining accreditation. As part of the management team contribute to the development of service delivery, business and other plans and support the QOM and SARC ServiceManager in the production of business cases where required. To draft all business plans related to business support systems and procurement and materials management, including new equipment SLAs.As part of the management team represent the Havens on external bodies and meetings as agreed with the QOM and/or SARC Service Manager. Additionally, under general management:k) To deputise for the Quality and Operations and Manager and SARC Service Manager as and when required. l) To cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team. 2. Service Delivery and Developmenta) Working in collaboration with SDM, BS taking a lead role in facilitating process improvement within the administration and systems parts of the service and wider Haven partnership including undertaking full life cycle project management responsibility where required.b) Ensure that all systems dependent components of the Havens Service Level Agreement (SLA) are adhered to and standards, outcomes and performance indicators relating to systems and performance, such as compliance with witness statement standards, are met consistently across the service. c) Ensure consistency in systems, record keeping and high quality data integrity across the three Havens including relevant auditing processes. d) Ensure confidentiality in the management of data and that the service is compliant with the Data Protection Act, the Venereal Diseases Act, any other relevant legislation and Trust confidentiality and information governance policies; whilst equally ensuring that data is readily available as required for clinical, operational and management purposes and that systems are in place to enable access to data as required. e) Ensure with SDM, BS administrative and meeting servicing requirements are met for Haven meetings and the clinical and operational management teams. f) Ensure that the systems required to support the victim/client pathway, such as reception rotas, service wide telephone line and on-call triage pathways are in place and reviewed as necessary to ensure effectiveness for the victim/client pathway and particularly for the Metropolitan Police and other referring partners. g) To ensure active encouragement of client feedback about the service. h)To ensure that shared IT drives are structured so as to facilitate effective governance across the Havens sites and to approve the shared drive structure and usage and any access restrictions. i) To be part of the management team on any developments required to service systems ensuring that users are fully involved in design and functionality.

The Maternity & Neonatology Directorate is looking for an enthusiastic, dedicated and highly motivated individual to join the service as the Service Delivery Manager.

This post is essential in supporting with the establishment across the main sites. The Service Delivery Manager is an integral role within the directorate and strategically key in maintaining operational performance. The role requires someone who has the capability to identify opportunities for service redesign, focusing on patient centred approach to deliver through short and long term solutions.

The Service Delivery Manager will support the Deputy General Manager and Business Managers on a day to day basis in the operational and business management of the Directorate including planning capacity and arranging short and long term cover within the administrative team. They will be responsible for overseeing the Information Technology needs of the services and ensuring data is captured, analysed and coded in a timely manner and ensuring high standards of patient record management and compliance.

We are looking for someone with experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication and analytical skills and be able to demonstrate that you can lead and motivate a multi-disciplinary team.

• The Directorate Service Delivery Manager will assist the Deputy General Manager (DGM) in developing, supporting and implementing plans for service improvement using modernisation techniques and involve patients in order to ensure that services have the required capacity to meet key clinical performance targets.
• This role will support the DGM and Business Managers (BM) on a day to day basis in the operational and business management of the Directorate.
• The Service Delivery Manager will be responsible for the management of staff and budgets for designated areas and work with a wide variety of internal departments, services and external agencies.
• The Service Delivery Manager will deputise for the Business Managers and Deputy General Managers on all issues as appropriate.



The post holder will be required to work across both St Mary’s and Hammersmith Hospital/ Queen Charlotte & Chelsea Hospital sites.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Monday 18 Nov 2024

Clinical Deputy Manager – Wanstead, East London

Location: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PR

Salary: £50,000 to £55,000 per annum (depending on experience)

Hours: 40 hours per week

Job type: Full time, permanent

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

We have an exciting opportunity for an experienced Clinical Deputy Manager to join our team on a full-time, permanent basis at our luxury care home in Wanstead, East London.

As the Clinical Deputy Manager, you will work closely with the Home Manager to oversee the clinical operations of the home, ensuring the health, safety and well-being of our residents. You will lead and inspire the care team, oversee clinical operations and ensure adherence to regulatory standards.

What’s in it for you?

The Butterfly Benefits:

• Blue Light Card (employee discount scheme)
• Byond Prepayment Card (employee cashback card)
• Extras Discounts (employee discount scheme)
• Cycle to Work Scheme
• Employee Assistance Programme
• Refer a Friend Scheme
• Employee of the month
• Team social events
• Staff wellness fund
• Loyalty and long-service awards

Employment Perks:

• Competitive salary
• Support in achieving additional qualifications, including nationally recognised qualifications
• Comprehensive induction with free training and development

About the role:

• Assist the Home Manager with the day-to-day running of the home, ensuring a high standard of care is provided
• Lead and supervise the nursing and care staff, providing clinical expertise and guidance
• Oversee the care planning process, ensuring residents' individual needs are met with dignity and respect
• Monitor clinical care standards, ensuring compliance with relevant legislation, regulations and policies
• Support the recruitment, training and development of staff to maintain a skilled and motivated team
• Conduct regular audits, including medication management and care plans, to ensure best practices
• Act as a role model for excellent clinical care and leadership
• Build positive relationships with residents, families and healthcare professionals
• Step into the Home Manager’s role when they are absent, ensuring continuity of care and management

About you:

• Qualification as a Registered General Nurse with a current and valid NMC pin number
• Proven management experience within a care home setting
• Strong clinical skills with an understanding of CQC requirements, Safeguarding of Vulnerable Adults, HSE (Health & Safety Executive) requirements and other relevant legislation
• Excellent communication with a positive, flexible and innovative attitude
• Well organised with the ability to multi task in a fast-paced environment
• Motivated to make a difference

If this sounds like the role for you, apply today!

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WGHROB

Your new company
Our client is a vibrant community, dedicated to providing outstanding support to adults with learning disabilities and complex physical needs. The service we are recruiting for is a six-bedded residential home based in the Greenwich area in South East London.

Your new role
As a Registered Service Manager, you will lead and inspire a dedicated team to deliver exceptional support. Your responsibilities will include:

• Motivating and coaching staff to provide high-quality care.
• Empowering individuals to lead active, fulfilling lives aligned with their needs and aspirations.
• Overseeing transitions, managing rotas, support plans, and budgets.
• Preparing monthly reports and participating in recruitment and staff development.
• Performing on-call duties as needed.

This role primarily operates Monday to Friday, 9 AM to 5 PM, with some flexibility and occasional shift work to ensure the highest standards are maintained.

What you'll need to succeed
To thrive in this role, you should possess:

• A genuine desire to enhance service provision for individuals with learning disabilities.
• Experience working with CQC regulations and delivering safe, high-quality services.
• Strong coaching and leadership skills, with a focus on practice leadership.
• The ability to balance safety and positive risk-taking.
• Knowledge of Positive Behavioural Support principles and person-centred care.
• A Level 5 diploma or equivalent experience.
• Financial acumen to manage budgets effectively.
• A valid driving licence and access to your own vehicle (desirable).

What you'll get in return
Our client offers a competitive benefits package, including:

• A valid driving licence and access to your own vehicle (desirable).
• Salary of £36,000 per annum + £2,000 registration bonus.
• High-quality training to support your professional development.
• Paid enhanced DBS check.
• Flexible working arrangements.
• Discounts through Blue Light Card and The Bene£its website.
• Up to 28 days paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling, and support.
• Recommend a Friend scheme - earn up to £500.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

**Full Job Description available**
-37.5hrs (might include evenings, some weekends and sleep-ins)
-Experience as a manager/team leader in healthcare required
-Level 5 or willing to enrol onto Level 5
-To provide and supervise the provision of personalised support to adults with mental health, learning disabilities, physical health and substance misuse needs who live in our supported living services in Haringey and Enfield.
-Manage our 3 placements
-Supervise junior staff
-Supervise completion of clients paperwork
-Recruitment and completing new assessments
-Audits, etc

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients. Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead. Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards. Manage the Directorates central budget and ensure proactive steps are taken to reduce overall expenditure. Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process. Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk. Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trusts exposure to financial risk. Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team. Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate. Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems. Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities. Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trusts and the Directorates service priorities. Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change. Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements. Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary. Manage and maintain financial systems which will enable the Directorates services meet their financial targets. Take appropriate action to ensure that all budgets are properly managed by delegated budget holders. Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process. Take lead responsibility for the co-ordination of the Directorates financial reporting to external bodies such as SEL and Local Authorities. Leadership Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets. Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements. Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team. Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications. Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users. Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements. Own and manage the directorate Risk Register Health & Safety leadership for Community Mental Health Teams Communication Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

Service Care Legal are currently recruiting for a housing association who are seeking a skilled and experienced Legal Services Manager to oversee their Litigation team, specifically focusing on Anti-Social Behaviour (ASB) matters. Please find below further details regarding this position.

Role: Legal Services Manager (ASB)
Location: Central London
Salary: £40.30 to £44.48 per hour LTD
Contract Type: Initial 3-month contract with a view to permanent

Please note that this role would require initial office attendance 4 days per week, with further hybrid working further down the line.

About the Role

Working closely with the Head of Legal Services (Litigation) to enhance the ASB workstream, ensuring high standards of service delivery.

As an integral member of the in-house legal team, your expertise will shape the provision of legal services, tackling the complexities associated with ASB cases, including those influenced by recent legislative changes and high-profile cases.

Key Responsibilities

• Leadership and Management: Inspire and manage a dedicated Legal Services team, embodying Southern Housing's HEART values while fostering an environment focused on resident satisfaction.
• Expertise Development: Become a subject matter expert in ASB law and ensure that the team applies best practices and stays updated with relevant legal developments.
• Caseload Management: Handle a personal caseload of housing management litigation, providing comprehensive legal advice on matters including disrepair, tenancy fraud, and injunctions.
• Training and Development: Develop and deliver training sessions for team members and other stakeholders, ensuring high levels of legal competence across the organization.

Candidate Profile

• Qualifications: You are a Qualified Solicitor, Barrister, or Chartered Legal Executive with demonstrable experience in housing management litigation, preferably within the social housing sector.
• Skills: Strong drafting abilities and meticulous attention to detail are essential, along with proficiency in legal research and advocacy.
• IT Competence: Familiarity with Microsoft Office and Case Management Systems is required.

If this Legal Services Manager role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities. Work with the general Manager to develop & execute operational & sales plans to promote operational excellence and maximise income potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Communication Play a pivotal role in acting as first point of contact for communications to the Acute Patient Access, Clinical Support Services and Womens Health ICSU leadership team and deal with all such communications appropriately, including exchange of sensitive information. Deal with matters of a highly confidential and sensitive nature which should not be divulged or discussed with other people Respond to all queries, correspondence and telephone calls coming into the office in a timely and professional manner. Initiate action where possible and report progress as appropriate. Employ judgement to ensure that messages and actions are prioritised and brought to the attention of the senior management team with any relevant supporting information. Receive and screen incoming mail, obtaining any relevant background information. On behalf of the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors, prepare/commission draft responses as necessary, identifying appropriate action or referral. Initiate follow up action where necessary. Manage incoming emails, ensuring briefings and follow up actions take place and deadlines met. Effectively manage the diaries of the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors, arranging and prioritising meetings/appointments, as necessary, ensuring the sufficient work/reflective and travel time and establishing and maintaining suitable bring forward systems to ensure that future activities or requirements are not overlooked. Organise conferences/events, including liaising with stakeholders, speakers, sourcing venues, inviting participants and guests and devising and sending details of confirmation of booking and joining instructions etc. Liaise with key stakeholders. Information Management / Administrative / Executive Assistant Support Plan for situations, which are known; and to be able to re-prioritise work to accommodate unexpected situations and interruptions. Monitor project schedules and escalate areas of concern or exception Preparing progress reports. Establish and maintain effective, accurate and where appropriate, confidential filing systems, ensuring files and specific information can be easily retrieved. Undertake specific project work as and when required by the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors. Co-ordinate the rolling programme of performance and development reviews and 1:1 meetings; scheduling meetings and ensuring the Acute Patient Access, Clinical Support Services and Womens Health ICSU Quadrumvirate have the relevant information. Set up appraisals between the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors and Senior Management team. Undertake preparation of committee reports, including collation and copying of information, circulation of papers etc. Prepare and distribute agendas and papers for relevant meetings, in accordance with Trust policies, procedures and timescales. Take, produce and distribute meeting minutes within agreed timescales and associated action trackers. Undertake any other duties as delegated to the post holder by the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors Ensuring all departments keep on top of maintaining good IG compliance. Handling/collating sensitive documents for disciplinary/grievances. Administratively support the process of ensuring policies and SOPs are reviewed and updated within current guideline. Administratively support the preparations and documentation management associated with external accreditation and inspections across the Acute Patient Access, Clinical Support Services and Womens Health ICSU. Office Management Support the proactive management of sickness/absence/annual leave/study leave by providing up to date information to the Acute Patient Access, Clinical Support Services and Womens Health ICSU Clinical and Operational Directors Be the contact for visitors, ensuring a polite, helpful, professional and organised approach directing visitors to the most appropriate person. Work independently on all aspects of the role, managing own workload and exercising maximum autonomy and control whilst recognising when it is appropriate to seek advice or assistance. Maintain a system for tracking and claiming expenses incurred by team members, as delegated. Finance Provide support for Operational director to ensure financial sign off in streamlined including on call, escalated rates, local VCP processes Completing and processing team expenses. Arrange POs/invoices and Waivers for all external contractors whilst ensuring the budget is maintained. Information Technology Optimise IT applications by using effectively all aspects of Microsoft applications to produce accurate and well-presented documentation, presentations etc. Be responsible for maintaining office systems. Updating the Trust intranet and maintain relevant sections on the intranet as and when required. Personal Development To undertake ongoing training and professional development as required for the role, including annual statutory and mandatory training required of all Trust staff. Maintain and evidence continual professional development record.