Total 6 Manager level Customer Service job vacancies in LS2 7DR

About You As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently. With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations. You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills. You will also bring; Previous managerial experience managing people and financial resources. Experience in a healthcare setting although highly desirable is not essential Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues. Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety HND or Degree, DMS or other post-graduate management qualification A full job description and further information can be downloaded from the right hand side of this page. Location: BPAS Leeds Third Floor, 7 Eastgate, Leeds LS2 7LY BPAS Bradford The Ridge Medical Centre, Cousen Road, Bradford BD7 3JX Salary:£42,073 - £50,871 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit. Working Pattern: 36 Hours per week | Flexible during business hours Monday to Saturday. Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Senior Digital Practice Support Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Practice Support Manager to join our community of tech experts in DWP Digital.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, you have a crucial role in defining what it is like to work in DWP.

In this role you'll work with our User Centred Design practice.

We are content, design and research specialists, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Using employee recruitment data to understand the context for capability building, identifying challenges and barriers, establishing requirements, and suggesting actions.
• Evidence of designing and delivering plans to raise capability through recruitment and capacity coordination.
• Leading on evaluation and impact work to review capability processes and improve the quality of a service through pre, during and post recruitment exercise evaluation, including reporting and evidence-based recommendations.
• Being an advocate in the workplace community for capability building. Creating an inclusive culture of development for all where staff prioritise engaging with recruitment efforts.
• Building and sustaining long-term, strategic relationships with relevant stakeholders (within own team and wider) in order to deliver successful business outcomes.

You and your role

You'll be at the core of the User-Centred Design (UCD) practice, guiding and expanding the support network to optimise recruitment, capability and resource functions.

You will work with our leadership team to support the community and culture within the UCD and wider digital community, championing best practices and ways of working.

DWP is the largest government department and the services we offer are essential for millions of UK citizens. Your role is central to ensuring our UCD team has the right skills, the right direction and the right culture to deliver better services to the people who need them most.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

DWP. Digital with Purpose.

• Do you want to earn as you learn?

• Do you like working with people?

• Are you a good communicator?

• Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills?

If you do then please apply for this brilliant apprenticeship opportunity.

DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments

Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme.

We're recruiting for IT Service Management Apprentices to help us make this change happen.

This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual.

So, what does an IT Service Manager do in DWP Digital? 

If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start.

You'll be learning and using  key service management skills like:

• Reporting

• Incident management

• Change and problem management

• Management of services targets

• Stakeholder and supplier management

• Service Quality

• Customer satisfaction

How does the apprenticeship work?

As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities.

You will grow your skills and experience through working with experienced digital experts.

You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives

You'll get:

• 20% of your working time to allow you to complete your apprenticeship within your working hours

• Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed.

• You'll have a learning and development journey mapped across the duration of your apprenticeship

There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills.

It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider.

About you - what do you need to apply?

• You have a keen interest in learning and self-development

• You're enthusiastic when it comes to dealing with changes or new challenges

• You can work and communicate well with others

• You have an inquiring mindset - you're interested in finding out more about a situation or problem

• You can make decisions based on the available information and deliver good outcomes

• You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent.

• And you can't hold an existing qualification at the same or higher level in a similar subject

• You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks.

The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience.

Details. Wages. Perks.

Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home.

Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year.

Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month).

Our benefits package is built around your work-life balance and includes:

• Flexible working and family friendly policies

• Volunteering and charitable giving

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

• Bring your authentic self to work with 'I can be me in DWP'

• Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer

CLICK APPLY for more information and to start your application on Civil Service Jobs.

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.
You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?

• Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch


• Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau


• Assisting with the supervision, coaching and development of branch staff


• Identifying and meeting customers' needs by providing exceptional customer service at all times


• Participating in promotional events and activities to increase exposure of the branch


• Using social media to promote offers, generate customer engagement and sales leads


• Leading by example in achieving individual sales targets and objectives


• Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained


• Ensuring that excellent customer service experience is provided at all times


• Attending managers' meetings, conferences and other promotional events as required


• Effectively performing administrative duties


• To undertake any other duties that may fall into the job criteria


• To conform with all company policies and procedures, including health and safety


• To treat all employees, customers and suppliers with dignity and respect


• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved


• Ensuring both branch and staff appearance conforms to company standards

What competencies we are looking for?

• Ability to coach, develop and motivate a team


• Ability to work towards individual and team sales targets


• Excellent communication and customer service experience


• Good accuracy and numerical skills with the ability to understand and interpret financial statistics


• Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to


• Ability to assist with the development of employees to maximise job satisfaction and performance


• Competent IT skills

What experience we are looking for?

• At least 2 years' experience as a Travel Consultant


• A proven sales record


• Passionate about travel and tourism


• Excellent travel product knowledge with a good working knowledge of tour operator systems


• Good sales and presentation skills


• Customer focussed


• Problem solving


• Good leadership skills and experience of working within a supervisory role


• Good organisational and time-management skills


• Excellent communication skills


• A recognised travel qualification (desirable)

If you don't have experience of working in a travel agency, then please check out our Access to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, see: https://careers.haystravel.co.uk/sales/access-to-travel
About Hays Travel
As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive


• Motivational


• Innovative


• Loyal


• Excellent

What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Ref#Hays2

DWP. Digital with purpose.

• Are you passionate about providing high-quality support in a technology driven environment?
• Do you have a detail and service focus?
• Are you looking for an organisation that values and supports your professional development and growth?

DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

We're looking for a talented IT Service Manager to take ownership of essential live support services that allow our DWP Digital colleagues to continue working on technology innovations that help millions of UK citizens connect with an utilise DWP services.

If you want to be a leading part of our expert community, click apply now to start an application.

Design with people in mind.

As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end technology solution, support services and user experience of the Debt Management Service.

This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as:

• Proactive role within Debt Management Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions.
• Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations.
• Meeting or exceeding agreed SLAs and OLAs for Incident, Problem and Change Management.
• Liaising effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams).
• To work occasional evenings and weekends as required.

During the selection process, we will be highlighting applications that display behaviours such as;

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions
• Working Together

And technical skills, like;

• Continual Service Improvement.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Manchester or Leeds, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model.

We offer competitive pay of up to £29.500 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.9%, worth up to £8,112 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

We have an exciting opportunity to join our Service Management team within Identity and Trust as a Lead IT Service Manager.

Our Lead IT Service Managers are responsible for setting the vision and strategy for service management, ensuring processes are established, embedded, and managed to deliver the highest possible level of access, stability, and customer service.

As a result of the department's Strategic Reference Architecture (SRA) approach which actively encourages re-use of common capabilities across service lines, it is anticipated that all customer interactions with the wider department will rely upon solutions deployed by this team.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Data. Work. Projects.

You will be managing a small team of 9 dedicated professionals, working alongside and with the development teams. While mentoring and supporting the existing team all with differing knowledge and skills sets.

You will ensure that service management needs are built into solution designs right from the start and you will set out the short- medium- and long-term service management vision for the various customer data access and Identity services.

Your work will extend beyond the department, working in collaboration with other government departments as citizens increasingly expect a joined-up, one government experience.

This is a crucial and fulfilling role - we are at the start of this fascinating journey and need a visionary, strategic thinker to bring our vision of world class service management to life.

An exciting challenge for the role will be to transform the team into a 24/7x365 service management operation.

 What skills, knowledge and experience will you need? 

• Significant experience of using expertise in a Service Management Framework e.g., ITIL to manage end to end services in a complex IT environment
• Experience in defining, implementing, shaping the service strategy in order to continually improve policies, standards and guidance for delivery of IT Products and Services
• Experience in developing and continually improving the policies, standards and guidance used in delivery of the services
• Experience in developing and managing relationships at senior levels to support Commercial, Financial and Supplier outcomes
• Proven track record of implementation, negotiation, and delivery with stakeholders at senior levels
• Knowledge of FinOps and responsibility for cost optimisation for existing services

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office. 

In return for your skills, we offer a competitive salary of up to £77,740.

You'll be eligible for a brilliant civil service pension with employer contributions worth 27.9%, worth up to £21,000 per year.

You'll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

 Click 'Apply' for more information and to start an application on Civil Service Jobs.