Total 13 Manager level Customer Service job vacancies in LS11 8FG

Position: Catering Manager
Care home: Hillside Court
Location: St Anthony’s Road, Leeds, LS11 8FG
Contract type: Full Time 40 Hours Per Week
Rate: £13.39 Per Hour



Are you an experienced Chef with a flair for creating delicious, nutritious menus? Join us as our new Catering Manager at Hillside Court care home in Leeds.

As Catering Manager, you’ll lead our Catering Team in providing healthy and inviting meals for the people we support.

This is an exciting opportunity to join a brand new team, in a state of the art, purpose built kitchen. You’ll have the chance to really make your mark.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

Hillside Court will specialise in supporting adults living with complex mental health needs, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Catering Managers cook delicious and nourishing meals for people with a range of dietary requirements.

No two days will ever be the same, but your day-to-day responsibilities will include:

managing the day-to-day running of the kitchen
preparing, cooking and serving food
understanding people’s needs, likes and choices to develop suitable menus
ensuring your Catering Team complies with food hygiene standards
completing relevant checks and maintaining records
controlling stock and purchases within an allocated budget
leading and managing your Catering Team members, ensuring they receive induction, training and support as required.
If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1030505883/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

a cook with a flair for creating delicious and nutritious meals for varied dietary requirements
creative in menu development and food preparation
an excellent team player, able to coordinate, support and motivate a team
experienced in managing a catering budget
adaptable and flexible
someone with excellent verbal and written communication skills.
We like our Catering Managers to have, or be working towards, a Level 3 Food Hygiene qualification.

As this is a management position, we expect you’ll have previous experience in a similar position and environment, ideally in leading a catering or kitchen team.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle reward discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email po2@exemplarhc.com.

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Head Housekeeper
Care home: Hillside Court
Location: St Anthony’s Road, Leeds, LS11 8FG
Contract type: Full time, 40 hours per week
Rate: £12 per hour



Do you take pride in your cleaning standards and attention to detail? As Head Housekeeper, you’ll ensure that our home is clean and welcoming home for the people who live and work here.

This is an exciting opportunity to join a brand new team, in a state of the art, purpose built home. You’ll have the chance to really make your mark.

Join us as our Head Housekeeper at Hillside Court care home in Leeds.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

Hillside Court will specialise in supporting adults living with complex mental health needs, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Head Housekeeper plays a key role in leading all the daily and weekly cleaning routines of their Housekeeping Team.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out cleaning schedules with your team, including dusting, mopping, polishing and vacuuming
overseeing your team’s cleaning of all areas, including residents’ rooms, lounges, kitchens, bathrooms, kitchens and offices
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1030640927/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
a great leader, with the energy and enthusiasm to motivate your team
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with outstanding housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.
You don’t need any specific qualifications to apply for this role, but a good standard of education, such as GCSEs in English and Maths, may be useful. You’ll ideally also have supervisory experience in a similar role.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email pod1@exemplarhc.com.

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Nurse Unit Manager - Days

Care home: Hillside Court
Location: St Anthony’s Road, Leeds, LS11 8FG
Contract type: 36-48 hours per week (12 hour shifts)
Rate: £21.20 per hour



This is an exciting opportunity to use your nursing leadership skills to make a real difference every day. Join us as our new Unit Manager at Hillside Court care home in Leeds.

In this role, you’ll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit.

As a Registered Nurse with us, you’ll be empowered to really make a difference.

Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you.

And our excellent training and career development pathways support you to be the best Nurse you can be.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

Hillside Court is our brand new home that supports adults living with complex mental health needs, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

This is an incredibly exciting time to join a brand new team, you will be part of the journey from the very beginning, giving you a real opportunity to make your mark.



About the role
As a Unit Manager with Exemplar Health Care, you’ll be at the forefront of clinical care delivery for the people living on your designated unit.

No two days will ever be the same, but your day-to-day responsibilities will include:

leading your unit’s care and nursing teams to ensure we meet the medical, physical and emotional needs of the people we support
providing strong leadership to maintain and continuously develop high standards of care and drive continuous improvement
overseeing and managing all your unit’s clinical elements and risks
ensuring care plans and risk assessments are completed and reviewed in a timely manner and reflect care interventions appropriately
acting as the Named Nurse for residents allocated to you, with responsibility for the oversight, review and update of their care profiles
the supervision and management of your unit’s ordering, handling, storage, administration, recording and disposal of medication.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1029955197/



About you
To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. Preferably, you will be a Registered Mental Health Nurse / RMN or RNLD, RGN with experience working with mental health service users.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll be a natural role model with the ability to manage your unit’s team of Registered Nurses, Nurse Associates and Health Care Assistants.

You’ll also have:

a thorough understanding of best practice in nursing care
an excellent range of clinical and communication skills that you’re able to demonstrate
an enthusiastic approach to encouraging and motivating people
the ability to work confidently on your own initiative
a good standard of digital skills.
As this is a management role, you should also have post-registration and management or supervisory experience and/or training or qualifications. This is a great opportunity for a Registered Nurse who wants to progress into management.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Nicole on 07949 530 193 or email nbramhall@exemplarhc.com

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

An exciting opportunity has arisen linked to an expansion of the Events and Commercial Services Team. The Events and Commercial Services team are responsible for the planning, development and delivery of our private events provision across the Yorkshire and Humber Region. The expansion of this team will allow us to further develop our excellent events and commercial services through the development and delivery of a commercial strategy.

The Events and Commercial Services Manager will provide hands-on leadership role with line management responsibility for a dedicated team of operational staff aligned to the provision of event medical cover plus a wider resource pool taken from the frontline operational team working additional shifts. In addition, supporting the Head of Events, Commercial Services and Community Resilience, the successful candidate will be a key contributor to the work to develop our Commercial and Events Strategy and ensure its successful delivery. The postholder will be working across Yorkshire and Humber with a need to regularly travel to meet with a range of clients and part of our customer relationship strategy.

The main duties of the job will include:

Day to day running of the Events and Commercial Service team - including financial responsibility, team leader support to operational team, and event resource planning

Contribution to the development and delivery of the trust Commercial Strategy in support of the Head of Events, Commercial Services and Community Resilience.

Becoming a qualified commanders for events on behalf of the Yorkshire Ambulance Service.

Becoming a qualified commanders for events on behalf of the Yorkshire Ambulance Service

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

As a core part of the Events Operational team the Events and Commercial Service Manager will also be required to undertake the role of Operational Commander at sports stadia and event venues across Yorkshire.

As Team Leader for the Events team, you will be accountable for team performance - including shift fill rates, adherence to allocated budget, patient care, and resource availability – the key areas of focus will include ensuring all bookings are correctly resourced against quotes produced that achieve financial benefit for YAS (Yorkshire Ambulance Service), managing relationships with stadium safety officers and other key contacts within the regional events industry. Furthermore, ensure a safe, professional, and progressive work environment and team engagement – fostering effective communication within the team and wider Trust, promoting openness and inclusive at all times.

The closing date is 26thAugust 2024

For full details of the role including person specification, please see the attached job description.


This advert closes on Monday 26 Aug 2024

Position: Clinical Nurse Manager (RMN / RNLD / RGN)
Address: Hillside Court, Leeds LS11
Hours: 40 hours per week (Mon-Fri)
Salary: up to £48,800 per annum



This is an exciting opportunity to work for a forward-thinking and growing provider, in a brand new home! Join us as our new Clinical Nurse Manager at Hillside Court care home in Leeds.

In this role, you’ll work closely with the Home Manager to ensure that the home runs effectively and efficiently, and manage a team of nursing and care colleagues to drive quality and maintain high standards of care.

We’ll support you to develop your clinical skills and offer lots of career development, so you can enjoy a long and rewarding nursing career with us.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn and develop.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

Hillside Court is our new home that opened in January 2024, the home specialises in supporting adults living with complex mental health needs, neuro-disabilities and physical disabilities.

The home has 41 large bedrooms, each with an en-suite, across four units. We have communal dining and living spaces, sensory bathrooms, an activities hub, therapy room, consultation room, visitors suite and a large accessible garden.

We support people on their rehabilitation journey from hospital or living in a secure setting to community-based living, as well as long term support for people living with degenerative or life-limiting illnesses.

At Hillside Court we provide a supportive environment, where service users get the nursing care they need and are able to stay closer to their loved ones.


About the role
As a Clinical Nurse Manager with Exemplar Health Care, you’ll play a key role in the daily running of our home.

No two days will ever be the same, but your day-to-day responsibilities will include:

leading a team of care and nursing colleagues to ensure that people’s medical, physical, emotional and safeguarding needs are met
providing strong leadership to maintain high standards and drive continuous improvement
overseeing and managing all clinical elements and risks
ensuring compliance with our clinical governance framework, regulatory requirements and CQC standards
supervising your Nursing Team to ensure that care plans and risk assessments are completed and reviewed in a timely manner and reflect interventions appropriately.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1029799637



About you
Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You must also have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN

Desirably, you will be a Registered Mental Health / RMN or Registered Learning Disability Nurse / RNLD. We also welcome applications from Registered Adult Nurse's / RGN with experience in mental health.

As this is a leadership role, you should have a minimum of three years post-registration experience and management or supervisory experience, training or qualification.

You’re also someone with:

a thorough understanding of nursing care best practice
the ability to demonstrate an excellent range of clinical and digital skills
lots of enthusiasm for encouraging and motivating others
a proactive approach to working on your own initiative
great communication skills.
This is an outstanding opportunity for a Senior Registered Mental Health Nurse looking to develop their clinical skills and progress into a management role.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Grace on 07375926210 or email gcockroft@exemplarhc.com

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Job title: Clinical Deputy Manager

Location: Manor Field, Beeston, Leeds, LS11 8QB.

Salary: Up to £50,710 per annum, Depending on experience.

Shift Pattern: Monday to Friday, but some flexibility will be required to conduct night visits or weekend working to support the team. **

Contract: 40 hours per week.

Welcome Bonus- £2000 *

We make health happen.

Sunny View care home is a warm and inclusive residential facility located in Manor field, Beeston, Leeds. Led by Home Manager Katy, who has dedicated five years to Sunny view, the home boasts a rich nursing background spanning 18 years. Katy's journey began as a Registered General Nurse (RGN) within the home, and she has since risen to her current managerial role. The home actively engages with the community through its monthly dementia cafe, which has garnered enthusiastic support from the Alzheimer's Society. Sunny view also prioritises staff satisfaction, achieving an impressive 89% approval rating in the People Pulse survey. The team's multicultural composition fosters a welcoming environment, and the Reflection and Multi-Faith Room accommodates employees of diverse backgrounds. Residents enjoy the company of Poppy, an affectionate Golden Retriever who brightens their days. Sunny view's commitment to education and personal development ensures a supportive and fulfilling work environment for its dedicated, long-standing staff Sunny View Care Home is not just a place to live; it's a place where life is celebrated, where every day is an opportunity to experience joy, companionship, and the beauty of the surrounding landscapes. As a Clinical Deputy Manager, you'll lead our care team, ensuring high-quality care that addresses residents' comprehensive needs.

You'll help us make health happen by:

• You'll oversee and assist all aspects of nursing care/activities within the home.
• With the help of your team, you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records.
• It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home.
• Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice, and dignity.
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community.
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond.

Key Skills and Qualifications Required:

• Registered Nurse: Must have a valid NMC pin and commitment to the NMC Codes of Conduct and professional development.
• Resident-Centric: Understands the impact of quality nursing care on residents' lives, promoting independence, choice, and dignity.
• Clinical Knowledge: Up to date with tissue viability, infection control, and care planning.
• Communication & Leadership: Able to build relationships, lead, mentor, and manage a team effectively.
• Time Management: Excellent at prioritising tasks and working efficiently as a compassionate team player.

Benefits for the role:

· Comprehensive Healthcare: 24/7 access to a variety of health services, including remote GP appointments, physiotherapy, and mental health support, with an annual allowance for Bupa healthcare products.

· Generous Leave & Perks: Enjoy 33 days of holiday, paid breaks, free meals during shifts, and free parking.

· Financial Support: Benefit from sick pay, a long service reward program, an interest-free travel loan, and Wagestream for early wage access. We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

· Professional Growth: We support your career with NMC pin payment reimbursement and a selection of Bupa pension plans.

· Wellbeing Focus: Take advantage of our parental leave schemes, Menopause Plan, and discounts at various gyms and fitness facilities.

· These bullet points highlight Bupa's commitment to the health and wellbeing of its employees, offering a supportive and rewarding work environment.



Why Choose Bupa?

At Bupa, we're more than just a health insurer and provider; we're a company with a heart and a clear purpose. Our commitment is to help people live longer, healthier, happier lives and to contribute positively to the world. We operate without shareholders, which means our customers always come first.

Our ethos is simple: be brave, caring, and responsible. These values guide us in all that we do, ensuring that we make a real impact on health and wellbeing.

"Bupa" stands for "Be you at Bupa." We celebrate individuality and diversity, understanding the significance of our workforce reflecting the varied communities and customers we serve. We actively seek individuals from diverse backgrounds and experiences, believing that a rich variety of perspectives makes us stronger and more effective in meeting our goals.

Join us and be part of a team that's making a difference every day.

*Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £2000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.

** We will require some flexibility and shift patterns may be subject to change dependant on the needs of the business.

Position: Head Housekeeper
Care home: Hillside Court
Location: St Anthony’s Road, Leeds, LS11 8FG
Contract type: Full time - 40 hours per week
Rate: £12.00 per hour




Do you take pride in your cleaning standards and attention to detail? As Head Housekeeper, you’ll ensure that our home is clean and welcoming home for the people who live and work here.

This is an exciting opportunity to join a brand new team, in a state of the art, purpose built home. You’ll have the chance to really make your mark.

Join us as our Head Housekeeper at Hillside Court care home in Leeds.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

When open, Hillside Court will specialise in supporting adults living with complex mental health needs, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Head Housekeeper plays a key role in leading all the daily and weekly cleaning routines of their Housekeeping Team.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out cleaning schedules with your team, including dusting, mopping, polishing and vacuuming
overseeing your team’s cleaning of all areas, including residents’ rooms, lounges, kitchens, bathrooms, kitchens and offices
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1030640927/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
a great leader, with the energy and enthusiasm to motivate your team
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with outstanding housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.
You don’t need any specific qualifications to apply for this role, but a good standard of education, such as GCSEs in English and Maths, may be useful. You’ll ideally also have supervisory experience in a similar role.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email pod2@exemplarhc.com.

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Yorkshire Ambulance Service currently has a vacancy for the position of HART Training and Assurance Manager. The base station for this post will be Leeds, with the successful candidate required to travel between sites throughout Yorkshire and nationally.

The post holder will also be required to attend incidents undertaking the role of National Inter agency Liaison Officer (NILO) by participating in an on-call rota.



The post holder will lead in development and delivery of the training and exercising of the Hazardous Area Response Team in order to maintain compliance against National Operating Standards. The post holder will report directly to the HART and Special Operations Area Manager in ensuring the delivery of specialist response capabilities as part of the Trust’s requirement to maintain approved levels of operational readiness and compliance. These will be in accordance with the Civil Contingencies Act 2004, and the NHS’ Emergency Preparedness Resilience Response (EPRR) Core Standards and the NARU Service Specification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



To apply, you mus t be able to meet the requirements outlined in the job description and person specification.


This advert closes on Sunday 28 Apr 2024

Key Responsibilities 1. Management 1.1 Responsible for the operational delivery of the service. 1.2 Manage the delegated budget for the service and work across the matrix of leaders with the Head of Finance to manage the overall service budget as needed. 1.3 Ensures the effective and efficient use of resources e.g. staff, supplies to maintain the team establishment and comply with the service delivery model 1.4 Responsible for the line management and performance of an operational team 1.5 Delegate, organise and prioritise autonomously to ensure the safe delivery of the service and making judgements in complex situations e.g. unexpected service demands 1.6 Ensures that all team and individual objectives are clearly defined using the appraisal process as a vehicle for this. 1.7 Takes responsibility for their own and others health and safety in the working environment. 1.8 Ability to make highly complex judgements, including in new or unfamiliar situations by analysing and interpreting a wide variety of complex information and data sources to compare options and to take action as appropriate. 1.9 Deliver information to the team and other services and teams using a variety of means 1.10 Provides and receives highly complex, highly sensitive or highly contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication 1.11 Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of the role including the management of compliments and complaints. 2. Leadership 2.1 Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff 2.2 Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s) and other key individuals across the service and wider organisations. 2.3 Demonstrates a highly specialist knowledge of professional roles and responsibilities in order to explore, research and develop new and innovative methods of service delivery in order to meet current and new demand 2.4 Demonstrates leadership and innovation in contexts which are unfamiliar, complex, and unpredictable that require solving problems involving many complex interacting factors 2.5 By demonstrating highly developed change management behaviours, the post holder will lead complex projects, which may impact on own or other services, in order to implement key strategies and quality standards 2.6 By actively participating or leading multi-discipline or multi-agency work streams, the post holder will propose and develop clinical/operational policies and/or service developments which have impact on other disciplines, services or agencies. 2.7 Demonstrates resilience when responding to challenge, change and complex or difficult situations 2.8 Positively leads human resource systems and processes to embed the vision and values throughout the service 2.9 Demonstrates leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement 2.10 Acts as a highly specialist source of information and support for other professionals and agencies 2.11 Clearly articulates the expected clinical/operational standards of the service, monitors and identifies where standards are not met and takes action to address holding people to account where necessary 2.12 Ability to represent the service at relevant local or regional forums, 3. Learning and Development 3.1 Undertakes any training required to develop and maintain their proficiency in response to changes in service delivery or new and emerging techniques within the area of work and demonstrate competence within professional body requirements 3.2 Reflects on and evaluates own practice and identifies areas of development by setting appropriate objectives via appraisal and clinical supervision 3.3 Contributes to research and development programmes appropriate to practice 3.4 Shares good practice and promotes the organisation through presentation, publication and submission for relevant awards 3.5 Ensures appraisals for direct reportees are undertaken in accordance with policy; manages performance which falls below standard in accordance with the appropriate HR policies and processes seeking support from senior staff where required. 4. Partnership and Team Working 4.1 Works in partnership with other agencies and disciplines to effectively manage the operational delivery of the service 4.2 Strong relationship skills with the ability to work across a matrix of providers delivering a collaborative service. 4.3 Develops and maintains effective working relationships across the service and providers along with external agencies 4.4 Develops strong working relationships with the other leads within the service to ensure a triumvirate leadership structure 4.5 Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. 4.6 Actively contributes to the multi-disciplinary team supporting the patient; acting as a credible source of information for other agencies/professionals involved in the care as required acting as a resource of highly specialist knowledge for others 4.7 Provides high quality, specialist advice related to area of work to other colleagues, agencies and individuals in order to support development 5. Innovation and Quality 5.1 Continually develops and improves the quality of services; responsible and accountable for the team performance within organisational governance frameworks and objectives 5.2 Identifies, manages and minimises risks within the overall service and collaborative risk management frameworks supporting other staff to contribute to the process. This includes understanding and applying knowledge of clinical role in safeguarding and incident management 5.3 Implements policies relevant to service and ensures team members are aware of policy requirements 5.4 Initiates and leads audit and ensures relevant action plans are completed. 5.5 Ensures that patient experience is core to all clinical and service development gaining support from the appropriate corporate teams as required 5.6 Engages and actively involves the public and users of the service in the assessment, planning, implementation and evaluation of service delivery 5.7 Establishes a clear incidents, compliments and complaints system within team in line with standards and policy 5.8 Undertakes monthly quality reporting against a clear set of parameters that is presented as part of the matrix governance 5.9 Ensures the service delivers against the Care Quality Commission (CQC) standards and these standards are maintained to a minimum CQC rating of good. In addition to these functions the post holder is expected to: In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.

Position: Head Housekeeper
Care home: Hillside Court
Location: St Anthony’s Road, Leeds, LS11 8FG
Contract type: Full time - 40 hours per week
Rate: Up to £10.98 per hour depending on experience




Do you take pride in your cleaning standards and attention to detail? As Head Housekeeper, you’ll ensure that our home is clean and welcoming home for the people who live and work here.

This is an exciting opportunity to join a brand new team, in a state of the art, purpose built home. You’ll have the chance to really make your mark.

Join us as our Head Housekeeper at Hillside Court care home in Leeds.



About Exemplar Health Care
Hillside Court is part of Exemplar Health Care, one of the country’s leading nursing care providers.

When open, Hillside Court will specialise in supporting adults living with complex mental health needs, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Head Housekeeper plays a key role in leading all the daily and weekly cleaning routines of their Housekeeping Team.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out cleaning schedules with your team, including dusting, mopping, polishing and vacuuming
overseeing your team’s cleaning of all areas, including residents’ rooms, lounges, kitchens, bathrooms, kitchens and offices
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1030640927/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
a great leader, with the energy and enthusiasm to motivate your team
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with outstanding housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.
You don’t need any specific qualifications to apply for this role, but a good standard of education, such as GCSEs in English and Maths, may be useful. You’ll ideally also have supervisory experience in a similar role.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday with fastP.A.Y.E
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email pod1@exemplarhc.com.

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Job Advert

Your Role

Do you have a background in Voice of the Customer programmes, Customer Experience or Customer Insight? Do you want to work for a fast moving, innovative and inspiring retailer?

Do you want the opportunity to influence customer experience transformation at Asda? Do you want to run one of the largest customer experience surveys in the UK (Tell Asda)?

This may be the opportunity for you.



You will manage our Voice of the Customer programme and will help to shape and drive the delivery of our customer experience strategy. You will do this by ensuring Asda has the insight it needs to drive improvements for customers across all channels. You will use the depth of customer feedback and data we collect (both qualitative, quantitative and behavioural) to understand customer needs, emotions and drivers and ensure the voice of the customer is at the heart of business decisions.



You will work as part of the broader Customer Experience team to understand and measure our customer journeys and touchpoints, running performance deep dives and identifying pain points and opportunities to better serve our customers.

Working with our partner agency, you will be responsible for managing our customer experience measurement programme (Tell Asda). You will continuously look to industry best practice and innovate how we run them to draw timely and actionable insights, always optimising MI efficiency, timeliness and impact.

You will ensure customers are at the heart of Asda's strategic and investment decisions and work with the broader team to drive actions and innovation to optimise the CX in order to generate higher retention and loyalty. You will do this through leading the understanding, measuring and monitoring our CX performance across channels at both an operational and strategic/propositional level.

You will build strong relationships with teams across the business, especially our retail, online groceries and contact centre partners, to understand their challenges and priorities and drive actions through insight delivery.



About You

-You have extensive experience of managing customer experience measurement and reporting programmes and delivering quantitative research and performance deep dives within customer experience to identify the key drivers of CX performance.

-You have experience in quantifying the impact of CX on the business and assessing the ROI of CX interventions, by leveraging business, commercial and operational data from different sources to support value-based decisions.

-You are customer-obsessed with a desire to effect change on behalf of customers.

-You have strong project management and prioritisation skills as well as the ability to work proactively.

-You have the ability to build and maintain great agency relationships and to network across functions, influencing decisions.

-You have strong analytical and data visualisation skills but also show you can embody the ‘voice of the customer' and story tell using data from numerous sources and methodologies.



Work Where it Works

If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is based at Asda House, Leeds with the flexibility to work from home 2-3 days per week

In return you will receive an exceptional benefits package including -

-£5,700 company car or car allowance plus discretionary company bonus

-Company pension up to 7% matched

-10% colleague discount

-Free city centre parking

-Corporate perks including discounted gym memberships, insurances etc.

-Plus many more additional rewards

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Proud member of the Disability Confident employer scheme

Job Advert

Our mission is to enable our business units to grow and reimagine themselves by becoming advocates and champions for their Customers. We do this by using shopper insights to create measurable value through the work we do, always putting the Customer First and at the heart of decisions.​

We are looking for a talented Customer Insight Analyst who expects more from their career. It is an opportunity to work with a major transformation program as you collaborate with members of our newly formed Business Units. You will deliver insight, analytics and measurable value, acting as a trusted source of actionable insights. Your customer/shopper insight, analytical and presentation skills will be key to driving optimal decision making across the business units.​



“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you'll love ”

-Hybrid and flexible working - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs

-Discretionary bonus - Rewarding you for your hard work and efforts

-Car allowance - £5,700 car allowance / electric company car

-Company Pension Scheme matched to a limit - Looking forward to the future

- Minimum 24 days annual leave per year plus 8 bank holidays - Making sure you take time for your self and switch off

- Private medical - single, couple, family or single parent cover available

- 4 weekly pay - which means you get an extra payday a year

- Digital GP and Wellbeing sessions - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us

- Discount off your shopping at Asda and George - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year

- Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)

- Free city centre parking - you can also use it outside working hours

Plus much more!

“That's more like it”



“Find your role”

-Be an advanced user of platforms and tools required to do the work ie: Customer Insight Platform​

-Analyse data sets and turn them into actionable insights to support key business strategy, processes and bespoke events.​

-Assist in developing and implementing data-driven strategies and performance metrics to track and evaluate business performance.​

-Continuously monitor data integrity, troubleshoot data issues, and ensure data quality standards are met.​

-Support the optimisation of business analytics and processes with customer data​

-Collaborate closely with stakeholders and managers to understand business objectives and translate data findings into actionable recommendations.​

-Prepare clear and concise reports, charts, and visualizations to effectively communicate findings to stakeholders.​

-Support the monitoring and effectiveness of recommendations and insight acted upon. ​

-Identify and address data quality issues and work with business teams to ensure data accuracy and consistency​

-Actively input and feedback any opportunities to improve team output / toolkit.​

-Stay updated on the latest trends and technologies in retail data analysis and Insights.​

-Experience and understanding of the use of market data to support insights.



“Let's find out about you”

You'll have previous experience in Data Analysis, Customer Insight or similar role. ​

-Experience in retail data analysis specifically an advantage​

-Strong analytical and problem-solving skills with a deep understanding of commercial and customer metrics ​

-Expertise in using data visualization tools including Excel, Powerpoint, Customer Insight Platform tools. ​

-Experience in creating and delivering insight and recommendations to multiple stakeholders and varying levels of the organisation​

-Strong communication skills with the ability to convey complex data insights in a clear and concise manner.​

-Ability to work collaboratively with cross-functional teams.​

-Knowledge of the retail industry and trends.



If you have any questions, then please email Daniel.wood0@asda.co.uk

#LI-DW1#L1-Hybrid

“Find your everything at Asda” - bringing brighter living within everyone's reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Proud member of the Disability Confident employer scheme

Job Advert

“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.



“Everything you'll love ”

-Hybrid and flexible working - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs

-Discretionary bonus - Rewarding you for your hard work and efforts

-Car allowance - £8,000 car allowance / electric company car

-Company Pension Scheme matched to a limit - Looking forward to the future

-Minimum 25 days annual leave per year plus 8 bank holidays - Making sure you take time for your self and switch off

-Private medical - single, couple, family or single parent cover available

-4 weekly pay - which means you get an extra payday a year

-Digital GP and Wellbeing sessions - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us

-Discount off your shopping at Asda and George - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year

-Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)

-Free city centre parking - you can also use it outside working hours



“That's more like it”

“Find your role”

We are looking for an experienced and talented Customer Analytics & Decision Science Manager who expects more from their career. It is an opportunity to work with a major transformation program in one of the UK's leading retailers. You will deliver insight, analytics and measurable value, acting as a trusted business partner and SME to our leadership teams. Your customer/shopper insight, analytical and presentation skills will be key to driving optimal decision making across the business.

-Always put the customer first​

-Be an advanced user of our customer insight platforms/ insight tools ​

-Manage, coach, upskill & motivate a team of Customer Insight Analysts to deliver brilliant work​

-Manage the creation of high-quality deliverables across the Customer/Shopper Insight, Price, Promotion & Range workplans. ​

-Take the lead on managing insight and analytics work. ​​

-You will work with business leaders to understand the business strategy, key decision points and how Data & Analytics can deliver measurable value. ​

-Use your insights from our tools, analysis and data science team to create and provide insights and solutions that add measurable value to the business units. ​

-Hands on role with high proficiency in the tools we are building ​

-Collaborate closely with cross functional teams to put the right customer data-led decision making into all existing and new business processes. ​

-Actively input and feedback any opportunities to improve team output / toolkit. ​

-Stay updated on the latest trends and technologies in retail data analysis and Insights.



“Let's find out about you”

This position is a critical role that requires a candidate who is self-reliant, detail-oriented, organized and possesses excellent communication skills.

-You'll have proven experience in Customer Insight for commercial and customer decision making

-You'll be fluent in Data & Analytics, with a solid foundation and understanding of data and areas of analytics. ​

-A strong communicator and influencer - You are able to conversewith all levels of seniority across the business ​

-Commercially aware - You understand the business and industry that you operate within. ​

-A people manager - You manage expectations of stakeholders, their team and direct line management when delivering solutions. ​

-Resilience - You are self-sufficient and able to drive forward work, bounce back from adversity and quickly notice changes/problems. ​

-A team player - You are able to workas part of multi-disciplinary teams on multiple projects at the same time. ​

-Analytical - You'll be able to resolve problems with a deep understanding of commercial and customer metrics ​

-Strong communication skills with the ability to convey complex data insights in a clear and concise manner. ​

-Knowledge of the retail industry and trends​

​

  “Find your everything at Asda” - bringing brighter living within everyone's reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Proud member of the Disability Confident employer scheme