Total 102 Manager level Customer Service job vacancies in Indio - 38000 Monroe St

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/fc9d5c28-b339-447e-867a-bfb78af61463

Role Overview: As the Home Manager of our 39 bed nursing care home, you will be at the forefront of ensuring a clean, comfortable, and secure environment for our residents. Your leadership will be pivotal in delivering personalised care that aligns with Nouvitas core values. You will guide a team of dedicated professionals, contributing not only to the well-being of our residents but also to the growth and success of our organisation. Key Responsibilities: Oversee the daily operations of the Care Home, driving continuous improvement and future service developments. Oversee all Clinical aspects within the service Lead your team with clear guidance and direction to achieve Nouvitas strategic goals. Actively engage in networking and promoting the services offered by the Care Home. Ensure the delivery of tailored therapeutic activities that meet the needs of our residents. Stay current with legislation, statutory frameworks, and codes of conduct to ensure full compliance across the service. Collaborate with other managers to foster a cohesive approach to company-wide projects. Manage budgets effectively, allocating resources efficiently to meet operational needs. Uphold high standards of care and staff performance, ensuring the Care Home remains a leader in quality service. To ensure effective liaison with statutory and volunteer sector agencies, including CQC, PCT and Home Offices etc. Skills and Qualifications: Very Strong/Proven operational management experience. Previous experience managing or deputising a care or nursing home. A background in mental health care is essential. A Registered Nurse is highly desirable however not essential. Why Join Us?This role offers a chance to contribute to a cause that positively impacts lives, supports our expanding business, and promotes mental well-being. If you are ready to take on a leadership role where your efforts will be truly valued. We offer a very competitive salary package and free on site parking

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Pinewood Residential Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk


Vacancy Reference Number: 72841

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Garden Centre Team Leader
Full Time –40 Hours Per Week – Including Weekends
As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department.

You will be working in our outdoor and indoor departments across the Centre being involved with planning and building all our seasonal changes.
You will have a positive “can do” attitude and be a skilled Supervisor driving the team through great standards and exemplary customer service

Responsible for the efficient operation of a quality service operation through supervisory and administrative work in the till department.



What we Offer:
Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required:
Excellent customer service.
Supervisory experience.
Able to work on one’s own initiative.
Adhering to company policies.
Work well under pressure.
Good time management.
Professionalism and reliability.
Previous experience with social media and customer service
Previous experience with visual merchandising

Duties will include:
Maintain retail standards across all department areas
Customer service, including ordering and selling.
Planning and executing all seasonal set ups
Organising team schedules and any staff issues.
Evaluating employee performance and providing training and guidance as needed.
Filling in for absent employees and assisting teams as needed to successfully complete projects.
Ensuring that employees follow company policies as well as health and safety regulations.
Ensuring a high and consistent standard of customer service.
Assist the centre manager in the running of the centre, Supporting him in all areas of Health and safety.
Liaising with reps/buyers about product line and orders

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How to apply:

Please send your CV:
Lythamstannes@britishgardencentres.com

Applications close Wednesday 13th November 2024

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Permanent Full-Time | 35 hours per week
2 Positions Available
Competitive Salary | Career Growth Opportunities

At Bayside Council, we foster a positive, flexible, and inclusive workplace, ensuring both our employees and customers feel valued. With a commitment to transparency and integrity, we serve the community by delivering exceptional services that align with the best interests of Bayside.
About the role
We are seeking two highly organised, proactive professionals to join our team: an Executive Assistant to the General Manager and a Mayoral Support Officer . Both roles play a vital part in supporting Council operations and fostering effective correspondence. You will be an integral part of the leadership support team, working closely with key decision-makers and maintaining relationships with diverse stakeholders.
Executive Assistant to the General Manager
In this role, you will provide comprehensive executive, administrative, and secretarial support
... Click here to view more detail / apply for Executive Assistant to the General Manager and Mayoral Support Officer

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Please see job description for full details. STAFF CAR PARKING Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30. For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website. This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role. The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

KEY DUTIES To support with cover for the Head of Service Delivery/Development, Workforce Systems and Information when required. Assist with recruitment of new staff in the department, including being a panel member and scoring practical tests. Support core users of workforce systems to ensure that the full benefits realisation is sought for the use of the various workforce systems within the Trust. Support where appropriate on projects such as deanery interface, expense software update, LMS platform updates, ESR updates and implementation. Respond to Freedom of Information requests in timely manner, ensuring that the responses are within the allocated reference period and have been verified by the Head of Service Deliver, Workforce Systems, and Information. Be responsible for the accuracy of figures included in the response, including liaising with the Media and PR department and Chief Executive Office if necessary. Lead on data cleanse of workforce systems including ESR and Allocate Support the Head of Service Delivery with statutory and mandatory submissions such as WRES/WDES, Pay Multiplier, Annual Workforce Plan, Staff Satisfaction Survey, Friends, and Family Survey. Responsible for providing performance management information showing achievements against the Corporate Objectives, Service Level Agreements, and the use of the Information Department benchmarking tool. Lead on providing senior members of the organisation including client organisations, with high quality reports through the use of Business Intelligence (BI) within ESR. Enabling managers to obtain and analyse their own information. Facilitate the use, interrogation and dissemination of data produced by the national benchmark exercises and integrate in ESR. Responsible for the scheduled production of information for inclusion with the various Trust Board papers for the Trust and client organisations when required, developing the content and format in response to changing organisational requirements. Communicate with HR Business Partners and Senior Managers in each organisation to ensure service delivery/development and to adapt to changes required in detailed reports, including showing seasonal trends and progress towards Trusts targets. Responsible for ensuring documentation of working procedures and standard operating procedures for routine, statutory and ad-hoc reports are regularly updated and accessible to appropriate staff at all times. Facilitate project work as required by the Head of Service Delivery/Development, Workforce Systems and Information, to assist with the integration of new working practices. As a HR Super-user, the post holder will exercise significant discretion working with minimal supervision developing and implementing workforce systems across the Trust within the defined parameters of the system. To interact with other NHS staff to build upon existing knowledge of information issues and NHS operational working practices. Working with the software providers of workforce systems to implement and develop any new initiatives with the system, including attendance at Special Interest Groups (SIGs) and development workshops. Assist the managers with accurate reports and graphs to identify trends in areas of concern. Supply Trust Boards with monthly target updates. Assist the Head of Service Delivery/Development, Workforce Systems, and Information with the completion of statutory returns and external audit visits and other reports including working with the Information Department to provide accurate extracts. Responsible for utilising all relevant software tools to ensure that the information is produced in the most appropriate format. Provide expert technical advice for users of ESR self-service and Allocate products. Advising users on how to run reports in BI and use of self service. Participate in and contribute to the implementation of HR strategies and initiatives, as well as local and national workforce development initiatives. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Manage staff allocated to him/her.

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk

Vacancy Reference Number: 72753

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.



Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.



We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.



We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.