This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2024 or until vacancy is filled. The first group of eligible applicants will be reviewed December 12, 2024. Subsequent reviews will be conducted as needed until position is filled.

Major Duties include, but not limited to:

• Participating in the implementation and development of the Palliative and Hospice Care (PHC) program throughout WCHCS.
• Overseeing day to day coordination of PHC responsibilities for both inpatient and consult services.
• Development of educational materials for faculty, residents, and other trainees in conjunction with palliative care team.
• Development of educational materials for patients and families with regards to hospice and palliative care issues in conjunction with the palliative care team.
• Staff educational in-services for hospice and palliative care.
• Leading Palliative Care Committee meetings
• Leading Hospice Interdisciplinary Team meetings
• The Palliative and Hospice Care Program Manager executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management of the palliative and/or hospice patient.
• He/she is accountable for adhering to established policies, standards of care and standards of practice and for demonstrating leadership and accomplishments when providing patient care and in developing and implementing programs to improve the delivery of patient care.
• The incumbent screens patients for the medical necessity, and provides appropriate care for veterans, taking into consideration their diagnosis, and physical, psychosocial, spiritual, and cultural needs.
• Develops and manages a plan of care which will assure quality of care, access to care and cost efficiency regardless of payer source.
• Demonstrates continued ongoing education in the field.
• Participates in Palliative Care Clinic
• Other duties as assigned by the Chief of GEC.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am -4:00pm M-F
Compressed/Flexible: Compressed schedule may be authorized at management's discretion.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required

Starting at $84,959 Per Year (VN 00)

Deputy Care Home Manager - Tallington Lodge Care Home in Tallington PE9 4RP, Part of The Country Court Family
Hours: 40 Hours per week, working weekends on rota (Shift Time 07:00-19:00)
Sympathetically refurbished and extended using traditional local stone Tallington Lodge is an integral part of the community in the pretty village of Tallington in Lincolnshire. Led by the Home Manager, the staff create a safe and warm friendly atmosphere for all our residents and visitors.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY CARE HOME MANAGER ROLE
Within your role as the Deputy Care Home Manager, you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff.
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: Please refer to the job description of duties, you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

How you'll succeed

• Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.

• Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.

• People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Springhill-41 Main St.

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking Operations, Business Development, Client Relationship Management, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results-Oriented

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.

• Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.

• People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Unit 102 - 4338 Main St

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking Operations, Business Development, Client Relationship Management, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results-Oriented

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As the Sr. Manager, US Vision Care Strategic Insights, you will partner with US Vision Care (USVC) Brand leaders and leadership team to lead market, customer, and consumer insights and analysis for OTC brands, including SYSTANE®, PATADAY®, OPTI-FREE®, and CLEAR CARE®.  You will interpret secondary performance data and design primary research plans to deliver market insights and actionable strategic recommendations.  This role serves as a strategic partner in guiding our brands in leveraging data and insights to drive business decisions.  You will work closely with the USVC leadership team in our Corporate Headquarters in Fort Worth, TX, to source data, generate insights, and consult on actioning against those insights to win market share. 

Key Responsibilities:

• Collaborate effectively cross-functionally with Marketing, Sales, Category Management, Finance, and Business Analytics, with regular engagement to ensure strategic insights and secondary research data inform their business plans, strategies and selling stories.

• Provide expertise, coaching, and training to cross-functional partners on how to effectively gather and interpret information from primary and secondary information sources for consumer, shopper and eye care professional insights.

• Manage brand health tracking, advertising testing, packaging testing, and brand perception KPI strategy for OTC brands.

• Design custom primary research to answer specific prioritized business questions.

• Manage onsite Circana/IRI contractors, including prioritizing efforts to support the information and analytics needs of the Alcon user community, particularly the insights needs of the OTC Brand team.

• Lead advanced market research projects such as Marketing Mix, Consumer/Customer Segmentation, Price Elasticity, SKU/Assortment Optimization, Matched Market and Market Structure.

• Manage secondary and primary research budgets and contracts for OTC brands and oversee vendor relationships, training, reporting systems, tools and insight development. 

• Collaborate with global marketing peers to drive strong strategic alignment on consumer and HCP insights.

• Consult with / guide Sr. Leadership in development of key presentations, such as QBR, Integrated Business Planning, Target Submission, Annual Budgeting, New Product Planning

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs) 

• The ability to fluently read, write, understand, and communicate in English.

• 7 Years of Relevant Experience 

• Relocation assistance: yes

• Sponsorship available: no 

Preferred Requirements: 

• Experience in B2C (consumer) and B2B (healthcare) primary and secondary data insightsPrior marketing research and insights roles with experience designing primary research and analyzing secondary data (e.g., Nielsen, Circana/IRI). Ideally within CPG categories.

• Proven insights experience that delivers business results.   

• Expert PowerPoint and Excel Skills.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

  

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

Facility:

Dayton Children's - Main Campus

Department:

Integrated Care

Schedule:

Full time

Hours:

40

Job Details:

The RN Care Manager functions as a member of the multidisciplinary healthcare team that actively facilitates the functions that assist to progress a patient from the point of entry, through the continuum of care; assists the progression of care collaboratively with the patient, patient representative, medical providers, social workers, nursing staff, therapy services and appropriate members of the care team to facilitate the highest level of patient centered care while ensuring the appropriate transitional plan back to their home environment or post-acute setting.

Assessment of the patient will include but is not limited to completion of patient discharge assessments, review of medical records to determine complex needs of the patient, documentation of medical necessity and clinical reviews to support level of care, length of stay, and denials prevention. The Physician Advisor role will support the RN Care Manager for second level clinical reviews for cases that do not meet medical criteria, complex cases, appropriate level of care, and the need for Peer-to-Peer reviews. Collaboration with Physician Advisor will support policy development, process improvement, and staff education related to clinical denial mitigation.

Department Specific Job Details:

Department Specific Job Details:

• Registered Nurse with current Ohio RN license required.
• Graduate of an accredited nursing program
• One-year recent experience in Utilization Management, Case Management or Discharge planning mandatory
• Two years’ experience required in the acute care setting, preferably in pediatrics.
• Current knowledge of reimbursement requirements, level of care criteria, APR-DRGs, MCG guidelines

Work hours:

Evenings

Education Requirements:

Bachelors: Nursing (Required)

Certification/License Requirements:

[Lic] RN: Registered Nurse (RN) - Ohio Board of Nursing

Facility:

Dayton Children's - Main Campus

Department:

Patient Access - Administration

Schedule:

Full time

Hours:

40

Job Details:

Responsible for providing leadership and oversight of the daily front-end revenue cycle operations for Patient Access, including ambulatory registration, emergency department, admitting, outpatient surgery, lab, and scheduling. Maintain and promote good customer relations with community practitioners' offices, hospital subspecialists and other key stakeholders. Ensure dissemination of scheduling and registration knowledge, processes and expectations throughout the entire organization. Responsibilities include the planning, monitoring and evaluating of all aspects of the front-end revenue cycle operations, collaborating with Patient Accounts to ensure optimum billing practices. Implement and evaluate plans to ensure quality customer service, budgetary compliance and comprehensive staff management for the Department of Patient Access which serves pediatric patients and families, referring physicians, ambulatory clinics, ancillary departments and inpatient units. Possess authority, responsibility and accountability for daily planning, organizing and directing of all aspects of the revenue cycle within the department.

Department Specific Job Details:

1.   Leadership/Supervision:

55%

• Provide supervision and ongoing mentoring to staff throughout the Patient Access department including, Supervisors, QCCs, Team Leads and Registrars, creating an environment that supports and empowers staff.
• Responsible for integration and standardization of new DC sites to Patient Access as well as designing, planning and opening new locations.
• Manages staff: interviews potential candidates in accordance to the hospitals fair hiring practices, ensuring that the candidate chosen for employment is qualified for the required tasks and meets hospital standards. Hires, assigns and directs work, appraises staff performance with rewards and disciplines, addresses complaints and resolves issues that may arise and acts as a mentor for the department staff
• Complete Time and Attendance for staff.
• Mentors staff through the completion of successful onboarding, monitoring staff productivity standards, competency skill requirements, monthly audit reports, peer feedback, queue management expectations, completion of annual performance appraisals and encouraging staff growth and development.
• Organize, direct and coordinate departmental operations.
• Implement and monitor systems that guarantee pertinent information is obtained and entered into appropriate systems for scheduling, registration, order entry and admission.
• Demonstrate knowledge and application of organizational policies.
• Travel is necessary to all assigned locations.
• Demonstrates the willingness and courage to embrace change.

2.   Strategic and Financial Management Goals:

15%

• Create & Execute Implementation of Patients Access and Admitting performance improvement goals and strategies, ensuring departmental goals align with the hospitals strategic plan.
• Prioritize, organize, and execute daily tasks to accomplish departmental goals.
• Analyze relevant historical data, current trends and forecasted revenue cycle trends, developing departmental strategic plans that support the organization's mission and vision.
• Involve staff, supervisors, and educators in designing and reviewing departmental strategic plans.
• Ensure staff's awareness and understanding of department and hospital strategic plans, executing needed changes with optimizations and efficiencies through all registration sites across Dayton Children's.
• Create, Analyze, and execute productivity responsibility and accountability to all point of service areas.
• Routinely attain identified goals.
• Assist director in developing goals for productivity, collections and other duties.
• Assist in analyzing data to help monitor and adjust staffing or processes to ensure goals are met.
• Employee Engagement & Transparency: Involve staff in reviewing data to ensure deadlines and goals and deadlines are understood and achieved.
• Ensure a professional environment exists conducive to meeting productivity and collections goals.

• Assist in the development of the operational budgets based upon fixed and variable costs, considerations of historic trends, contractual agreements and forecasted changes in the environment which are in alignment with the divisional allocations; and manages within budget; monitors and controls expenses in support of department’s financial goals and organization financial goals
• Complete capital and operating budgets for assigned areas based upon an analysis of predicted trends, obtaining input from staff, supervisors and director.
• Analyze responsibility and maintain staffing needs based on volumes per area.
• Maintain budget within allocated amount, monitoring payroll timesheets and purchases to ensure accuracy and adherence to budgetary constraints.
• Implement and maintain point of service collections process.
• Assist Director in developing departmental KPI metrics and organizational system goals
• Create and implement reporting metrics for dashboard collection and keep with the data analytics team to provide current and accurate data on the strategic metrics for registration collections and productivity.

4. Quality Improvement:

15%

• Design and support a total quality environment, striving to continuously improve front-end   revenue cycle processes which may impact other departments and areas.
• Participate in process management teams, serving as a team leader as requested.
• Establish and enforce scheduling, registration, order entry and admission standards.
• Assure education and competency evaluations are completed on an ongoing basis.
• Evaluate and implement changes to improve front-end revenue cycle processes throughout the entire organization, seeking approval through appropriate committees and/or departments.
• Develop key performance indicators for each department, monitoring and documenting compliance with performance indicators to ensure staff maintain performance standards.
• Review and revise performance indicators in accordance with the needs identified by key stakeholders.
• Demonstrate significant enhancements in processes to improve customer service.
• Actively seek opportunities to create a safer environment, identifying and correcting potential hazards.
• Routinely interact with hospital and referring practitioners’ offices, acquiring feedback regarding departmental performance to revise process improvement measures accordingly.
• Collaborate with referring practitioners' offices to address concerns and seek input into operational goals for the front-end revenue cycle functions.
• Identify opportunities and propose solutions to improve the referral process.
• Provide routine updates to practitioners on front-end revenue cycle issues.

4.   Training/Compliance:

5%

• Provide adequate training/orientation including cross training among all areas and sites.
• Provide timely feedback to staff during orientation and training.
• Identify problems proactively to ensure no disruptions to staff workflows and adjust training materials as needed.
• Audit accounts to ensure training methods and materials result in quality registrations and admissions.
• Train staff on changes and/or problematic areas in the pre-registration and pre-admission process.
• Validation & coaching of AIDET & employee rounding processes directly affecting patient satisfaction
• Ensure departmental compliance to hospital standards and regulatory agency requirements, collaborating with key personnel to develop strategies for improvement.
• Participate in regularly defined assessments of the departments' compliance to organizational and regulatory requirements.
• Maintains and develops communication channels with staff through department meetings, email and one-on-one counseling
• Develop policies and procedures in collaboration with the risk manager and legal counsel, taking into account state and federal regulations, regulatory requirements and organizational standards.
• Ensure annual mandatory educations are completed.
• Act in accordance consistent with HIPPA, EMTALA and DCH standards when interacting with patient families and third parties.

5.   Documentation:      

5%

• Ensure documents presented to the public are current and in accordance with current hospital and departmental policies and procedures.
• Maintaining employee records are accurate and up to date.
• Ensure staff document in the appropriate field in the EMR; standardization of notes included.
• Periodically review all forms originating from either area for HIPPA compliance.

Performs other duties as assigned

5%

100%

Required

Preferred

Education 

Bachelor’s Degree

Master’s Degree  or experience in lieu of

Years of experience

3 years management experience

5 years management experience

Specializing in hospital or large medical office registration and/or gathering insurance information

Specialized training or certifications (be specific)

None

Other skill/competencies required (communication skills, computer skills, customer service skills, etc.) 

• 40 wpm typing
• Excellent written and verbal communication and interpersonal skills
• Time management and organizational skills

• Ability to make quality, independent decisions
• Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions
• Ability to maintain the strictest levels of confidentiality

Competency in the use of a variety of computer hardware and software systems

Education Requirements:

Bachelors (Required)

Certification/License Requirements:

Corewell Health is offering up to $8,000 as a sign on bonus for this opportunity!

About Outpatient Clinics

Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.

Scope of work

Plans and prioritizes care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Demonstrates expertise, current knowledge in nursing care and management of a caseload of patients of varying complexity and seeks to improve patient, family and health systems / community outcomes through the application of educational concepts / skills and preventive care in a managed care environment. Ensures the continuous and timely availability of urgent care, emergency, inpatient, and operative services to patients and families.

• Assesses internal and external referrals to identify patient/significant others’ needs, level of intensity, insurance benefits and other patient resources.
• Develops plan of care and makes recommendations to PCPs, specialists and other members of the health care team regarding care management strategies, identifying strategies to maximize continuity of care across the continuum.
• Assesses the educational needs of patients, families and members of the health care team and develops and implements appropriate teaching strategies or makes appropriate referrals.
• Communicates and collaborates with patient/significant others/providers/payers to coordinate services that improve access to appropriate services across the continuum of care and which promotes optimal health in a cost-effective manner.
• Measures patient care outcomes, interprets reports and analyzes data trends for groups of patients.
• Documents patient data, plan, interventions and outcomes according to department guidelines.
   

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Free onsite parking
• Relocation assistance

Qualifications

• Required Bachelor's Degree or equivalent nursing or a healthcare related field (all departments except Spectrum Health Ludington) BSN must be obtained within 7 years for those who start in this RN role on or after January 1, 2017 (Spectrum Health Ludington Hospital)

• 2 years of relevant experience clinical nursing and or case management/managed care or related field Required
• 5 years of relevant experience clinical nursing and or case management/managed care or related field Preferred
• MI Registered Nurse (RN) Required

• Basic Life Support (BLS) - AHA American Heart Association Ambulatory Care Management 90 Days required Or
• Basic Life Support (BLS) - ARC American Red Cross Ambulatory Care Management 90 Days required
• Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification Upon Hire preferred

Primary Location

SITE - Grand Haven Center - 15100 Whitaker Way - Grand Haven

Department Name

Ambulatory Care Management - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Position Summary: 

The Registered Nurse Non-Certified Case Manager works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Ensures patient is progressing towards desired outcomes by monitoring care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process.

Minimum Qualifications:

• Montana Licensure (Registered Nurse)
• American Heart Association BLS
• Minimum of 2 years of nursing experience
• Preferred: Bachelor’s Degree in Nursing
• Preferred: 2 years of acute care hospital experience as a case manager

Essential Job Functions:

• Completes comprehensive assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers identified in the assessment.
• Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
• Performs ongoing monitoring of the care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
• Maintains ongoing member case load for regular outreach and management.
• Promotes integration of services for members including behavioral health care and long term services and supports/home and community to enhance the continuity of care for members.

Knowledge, Skills and Abilities

•  Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Exercises tact, discretion, sensitivity and maintains confidentiality

• Computer applications, MS Office, EMR, internet applications and standard office equipment
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Strong emotional intelligence, interpersonal and teamwork skills

77346680 Case Management

The CLDP program at Alcon is seeking 2024 (Graduate degree level) Summer interns.  Interns will work on key Commercial projects.  This internship is in our Vision Care Franchise. The Vision Care Over the Counter (OTC) Marketing team is responsible for developing and cascading the overarching vision, objectives, strategies and executional plan for the OTC portfolio of products which includes Dry Eye Relief Drops, Eye Allergy Itch Relief Drops, and Contact Lens Care. As a part of this responsibility, we partner with Consumer Insights & Analytics, Retail Sales, Finance, Operations, R&D, Global, and Agency Partners to drive strong growth plans, inclusive of a robust innovation pipeline and compelling creative campaigns. Our portfolio generated over $825M in retail sales in 2023, up significantly over 2022, with aggress growth goals in 2024 and beyond. In short, OTC Marketing professionals are the General Managers of a large and growing portfolio of brands that truly help our consumers Live and See Brilliantly.

 
Experiential Learning Opportunity/Project Description:

As a Summer Intern supporting OTC, you will be trusted to lead a cross-functional team to assess and make recommendations to senior leadership related to innovation and competitive defense strategies and opportunities. In this role, you will:

• Deep dive into large, adjacent OTC Eyecare categories in which Alcon either does not participate or has historically deprioritized to assess potential innovation pathways.
• Partner with our shopper, trade, and media partners to understand how competitors operate in these adjacent categories.
• Partner with Insights, Circana (formerly IRI), Marketing, Finance, and others to gain insights and develop category analysis.
• Build a business case to be presented to Sr. Leadership and Global partners, showcasing the size of opportunity and resources needed to develop and execute against the opportunity.
• Assist the Allergy Sr. Brand Manager and Shopper Marketer in developing strategies, activation plans, and creative assets, designed to defend against new competitive entrants

Location: Internship will be located at our US headquarters in Fort Worth, TX.   

After successful completion of a CLDP Summer internship at Alcon, interns may apply to be considered for participation in the Commercial Leadership Development Program full-time.  Commercial Leadership Development Program (CLDP) at Alcon is a key pipeline for graduate degree talent with ambition to advance into leadership positions within Alcon Commercial functions.  Exceptional individuals chosen for this highly selective and challenging program engage in tailored rotational experiences towards a leadership career path.  Members will engage in three, year-long rotations.  Rotations will include a Commercial Foundational rotation (Business Analytics, S&OP and Commercial Operations), a Marketing rotation, and a Sales rotation.  Program benefits will include: Mentor Program, Functional Programming, Networking Events, Tailored Development, and Executive Presentations on key learnings and outcomes of rotations.   

  

Minimum Qualifications: 

• Must be enrolled in an accredited university or college for at least one semester prior to the internship, and at least one additional semester following your internship. 
• Must be pursuing a graduate level degree in a related field. 
• Academic performance: Minimum cumulative GPA 2.8/4.0 
• Demonstrated leadership skills (i.e. extracurricular activities or projects) 
• Must be authorized to work in the United States on a permanent basis. 
• Ability to commit to a 10–12 weeks, full time (min of 40 hrs. weekly).  May/June start dates. 

  

Preferred Qualifications:  

• Demonstrated leadership potential.  
• Strong analytical skills.  
• Excellent oral and written communication skills.  

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

  

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

Primary Location

SITE - Priority Health - 1231 E Beltline - Grand Rapids

Department Name

PH - Care Management - DSNP

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

About Butterworth Hospital

Right in the heart of Grand Rapids, you’ll find a nationally recognized hospital for patient quality and safety and the regional leader in full-service hospitals. Since 1873, we have been growing and building a reputation of excellence in care, diagnostics, treatment, prevention and education. It is the flagship hospital for Corewell Health Grand Rapids Hospitals.

Scope of work

Plans and prioritizes care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Demonstrates expertise, current knowledge in nursing care and management of a caseload of patients of varying complexity and seeks to improve patient, family and health systems/community outcomes through the application of educational concepts / skills and preventive care in a managed care environment.

• Assesses internal and external referrals to identify patient/significant others’ needs, level of intensity, insurance benefits and other patient resources.
• Develops plan of care and makes recommendations to PCPs, specialists and other members of the health care team regarding care management strategies, identifying strategies to maximize continuity of care across the continuum.
• Assesses the educational needs of patients, families and members of the health care team and develops and implements appropriate teaching strategies or makes appropriate referrals.
• Communicates and collaborates with patient/significant others/providers/payers to coordinate services that improve access to appropriate services across the continuum of care and which promotes optimal health in a cost-effective manner.
• Measures patient care outcomes, interprets reports and analyzes data trends for groups of patients.
• Documents patient data, plan, interventions and outcomes according to department guidelines.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Free onsite parking

Qualifications

• Required Bachelor's Degree or equivalent nursing or a healthcare related field required. (all departments except Spectrum Health Ludington) BSN must be obtained within 7 years for those who start in this RN role on or after January 1, 2017 (Spectrum Health Ludington Hospital)
• 2 years of relevant experience clinical nursing and or case management/managed care or related field Required
• 5 years of relevant experience clinical nursing and or case management/managed care or related field Preferred
• Registered Nurse (RN) - State of Michigan Upon Hire required
• Basic Life Support (BLS) - AHA American Heart Association Ambulatory Care Management Upon Hire required Or
• Basic Life Support (BLS) - ARC American Red Cross Ambulatory Care Management Upon Hire required
• Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification Upon Hire preferred

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Care Management - Butterworth

Employment Type

Part time

Shift

Weekend (United States of America)

Weekly Scheduled Hours

12

Hours of Work

8:00 a.m. to 8:30 p.m.

Days Worked

Saturday to Sunday

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

REMOTE POSSIBLE!

Approved Remote States

1.     Arizona

2.      Florida

3.      Georgia

4.      Idaho

5.      Indiana

6.      Iowa

7.      Maine

8.      Michigan

9.      South Dakota

10.   Texas

11.   South Carolina

12.  North Dakota

13.   Wisconsin

14.   Tennessee

Position Summary: 

The System Manager of Customer Service is responsible for planning, directing, organizing, monitoring and staffing subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the executive team.  Supports the customer service function including the financial assistance program in maintaining team discipline for all elements of established standard processes and update or create as needed (work management, tools, team briefings, metrics tracking and prompt resolution of issues, problems and opportunities). Directs and coordinates all functions of customer service.  Conducts research and education for the customer service functions. Educates, reports and provides information to organization regarding collections, financial assistance, and the customer service function.

Minimum Qualifications:

• Bachelor’s degree in Business or Accounting; equivalent combination of education and experience considered.
• Three (3) years of experience in customer service in healthcare billing, financial assistance programs, admitting, and collections
• Five years of management experience
• Preferred: Master’s degree in healthcare administration or business administration or related field.
• Preferred: Regulatory knowledge required for PPS and CAH Hospital, Provider-Based, Free-Standing Clinic, and Swing Bed Billing

Essential Job Functions:

• Collaborates with the System Director of Revenue Cycle with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and organizational requirements, ultimately providing best in class customer service
• Assesses current state for gaps in becoming a best in class customer service team and refines communication to provide clear, concise and straightforward information including website patient facing information
• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies and procedures, which reflect the mission of the organization
• Supports and ensures compliance with all applicable collection laws and regulations, i.e.Fair Debt Collection Practices Act, and Financial Assistance Policy (501r regulations)
• Facilitates the implementation and consistent application of BH’s Financial Assistance (Charity Care) policy to include annual updates to the Amounts Generally Billed, patient notification, application process, eligibility criteria, community notification, and related forms
• Develops reports/dashboards to summarize collection and Charity Care trends to applicable committees, workgroups and department leaders as applicable
• Maintain knowledge of State and Federal Regulations including, Medicare Conditions of Participation, Medicare Billing and Reimbursement regulations, Commercial payor billing rules, Bozeman Health Payer Contracts, and ICD 10 and HCPCs coding classification systems
• Monitors customer service key performance indicators, i.e. collection rates, self-pay AR, MyChart collections and autopayment enrollment
• Analyze customer service and collection reports/dashboard to identify opportunities for improve and develop performance improvement plan
• Demonstrates responsible management of all departmental resources
• Demonstrates clinical/technical and managerial competency.  Ensures staff professional and training needs are met
• Represents customer service and collection functions throughout the organization and is the primary contact for pertinent organizational questions or inquiries
• Collaborates with System Director and Compliance Officer to develop and revise required training guides, customer service playbook, and policies/procedures as needed.
• Responsible for Verge cases assigned to customer service and works collaboratively with patient relations/risk management to resolve cases.
• Identifies trends in customer complaints and develops plan to prevent and mitigate
• Demonstrates ability to handle escalated customer concerns and resolves concerns in a timely, compassionate fashion.
• Develops plan to improve efficiencies in all areas of responsibility
• Acts as a liaison between organization and collection agencies and other vendors as needed
• Represent Bozeman Health on any legal collection cases that end up being reviewed in court
• Supports organizational data requests for audits, questionnaires, reports etc
• Assesses current staffing model and work assignments to ensure the department is adequately resourced
• Leads, teaches, inspires, helps and consistently demonstrates hospital behavioral standards

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance
• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a fast-paced environment
• Ability to escalate issues to director and provide possible issue resolution
• Strong interpersonal, verbal and written communication skills
• Creativity, problem analysis and decision making
• Exercises tact, discretion, sensitivity and maintains confidentiality
• Detail oriented, organizational skills and the ability to prioritize
• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.
• Ability to work varied shifts

77211370 Patient Financial Services

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon as a Senior Digital Product Manager focusing on Engineering and Support experience within the Digital Health Technology Foundational services organization. As we accelerate design and development of new and innovative digital health products at Alcon, a dedicated product manager focusing on software engineering and support experience for the engineer persona is critical for aligning product development with the needs of engineering teams, optimizing processes, enhancing user experience, providing effective support, and fostering continuous improvement. In this role, you will oversee the standardization of DevOps practices, adoption of leading-edge software tools, and drive process improvements for production support metrics and SLAs as new digital health products are deployed to our customers. This role requires strong collaboration and communication with various cross-functional teams including Digital Health Product/Engineering, R&D, IT and Digital Operations, in support of Alcon’s Global Digital Transformation. This will be in our Fort Worth, Texas office and a typical day will include:

• Develop and implement a comprehensive strategy and roadmap for engineering and support experience across all Digital Health Foundational Services, integrating DevOps practices and leading-edge software tools adoption.
• Work closely with engineering teams to standardize DevOps practices, identify and adopt cutting-edge software tools, and ensure the delivery of high-quality, scalable, and secure Digital Health Foundational Services.
• Lead efforts to improve the customer support experience, including process improvements, revamping L3/L4 production support metrics and SLAs, to ensure timely and effective resolution of customer issues for newly deployed digital health products.
• Collaborate with Digital Health, R&D, IT and regional/service teams to prioritize features, enhancements, and bug fixes based on customer feedback, business impact, and technical feasibility.
• Communicate regularly with stakeholders, including executive leadership, to provide updates on the status of engineering and support initiatives, key metrics, and strategic direction.
• Define and track key performance indicators (KPIs) related to engineering and support experience, analyze data to find opportunities for improvement, and drive continuous optimization efforts.
• Perform regular product demos with the larger cross-functional team.
• Stay current with the latest trends in digital health and modern Software engineering tools and practices

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 7 years of related experience

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Travel Requirements: 10%
• Relocation assistance: Yes
• Sponsorship available: No

#LI-DNI

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

JOB OVERVIEW

The Customer Service Project Manager is proficient in modernization estimating and product knowledge. This role provides technical support to the Front-Line team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs.  The CSM Manager, Project team works mainly with the Front Line on complex, custom, special requirement projects.  Standard product offering projects do not require CSM Manager, Project assistance.

The CSM Manager, Project will support Front Lines with solution creation, tendering, estimating, training, order booking, S/L line coordination, lead-times, installation practices and labor requirements.  Provide support in answering customer’s technical questions as well as support the Front with technical issues.

RESPONSIBILITIES

Customer relationship management

• Supports the Front Line by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.

• Involved with projects requiring custom,

• Technical consultancy to Front Lines and customers. Available to participate in planning / specification meetings with contractors, architects, and owners etc. where necessary.

• Available to attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).

• Analyze modernization specifications for the purpose of identifying requirements and confirming KONE product compatibility/capability for Front Line modernization opportunities.

• Acquire input from engineering staff, relative to custom design and interface of KONE products to existing equipment applications.

• Organize technical details for modernization tendering purposes.

• Offer value-engineering concepts to the Front Lines that will provide innovative applications of KONE solutions in the modernization sector.

Technical Sales Support in the Customer process

• Provides technical and costing support for the tendering process.

• Coordinates specifications and delivery times with the Supply Line, and Sourcing.

• Accountable for solution engineering.

• Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.

• Understanding costs and have a financial understanding of each project worked on.

• Participates in Pre-Tender and Pre-Booking meetings as needed.

Technical support in the Delivery process

• Provide support to Front Lines on most demanding projects.

• Organizes the order process and documentation.

• Manages the internal management of drawing and related documents.

• Database knowledge acquired from specification review and engineering input in a logical, organized medium, offering ease in retrieval by others.

Technical support in the Delivery process (continued)

• Complete weekly and monthly reports relating to modernization tendering support activities.

• Defines the Profit level between Order Intake (OB and -2), Final engineering (MS2 and -1) and Hand over to customer (2Z and 0). 

• Delivery lead-time changes.

The ideal candidate possesses a diverse background in engineering, business, and technical fields, coupled with a broad business perspective. They would be able to demonstrate an excellent grasp of the KONE business estimating systems, product applications, and order engineering processes, complemented by business, sales, and product application experience. Their skill set includes strong analytical capabilities, innovative thinking, and visionary insight. They exhibit technical proficiency, particularly in MS Office, Excel, Word, and SAP. With experience in the elevator industry, they can effectively survey and assess existing equipment. Communication skills, both written and verbal, are a strength, alongside a keen customer focus and attention to detail. Their expertise extends to a comprehensive understanding of KONE elevator products and processes, coupled with solid leadership abilities. They possess knowledge of KONE solution-related norms and standards, as well as familiarity with KONE's current solutions and basic understanding of competitors' technical offerings. For VB specific roles, they are adept at site surveys and familiar with existing building modernization/installation methods, as well as supply engineering and KONE quality management. Virtual collaboration skills and an understanding of KONE supply operations round out their qualifications.

HIRING REQUIREMENTS

• Minimum bachelor’s degree in engineering or another relevant field, or several years’ experience in elevator business field operations.

• Minimum 8 years of relevant experience in elevator business field operations, Branch, Project management or selling.

• KTOC tendering expert a plus, but not mandatory.

• IT literacy.

• Project management skills.

• KONE product and process Knowledge a plus, but not mandatory.

• Be able to travel as needed.

About KONE

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: 

• We value your authentic self. 

• Diversity, equity and inclusion is embedded in our strategy and values.

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Some of our many benefits include:

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow.

• Matching 401K 

• Pension plan 

• Comprehensive health and wellness plans for the entire family 

• Paid holidays and paid time off 

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams*  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

IND123 

#LI-JC1  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers