Total 66 Manager level Customer Service job vacancies in Fareham, Southern, PO16 1AA

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

Registered Supportive Living Manager
Location: Rochester - commutable from Maidstone, Gravesend, Sittingbourne, Faversham etc
Salary: £38,000 per annum

Are you an experienced Registered Supported Living Manager that is able to provide support to an established service based in Rochester.

They require a manager that has the following experience
·Extensive experience of managing large staff teams
·Able to demonstrate a strong background with CQC and the ability to achieve Good in a failing home
·Able to offer stability and resolve issues with a calm and methodical approach
·Ideally worked in a Supportive Living environment or respite service
·Experienced in learning disabilities, mental health and complex care

My client has an excellent reputation for supporting management and staff to enable them to provide the highest standards of care. The Service requires an experienced service manager.

To apply for this fantastic Registered Supported Living Manager opportunity please contact James at Purosearch
• Call on 02079527641
• Email j.shields@purosearch.com

Developing and reviewing policies, programs and procedures concerning customer
relations and goods and services provided

Control resources and utilise assets to achieve qualitative and quantitative targets

The CSM supervises the reception staff to ensure that all patient interactions, both in-
person and over the phone, are handled professionally and compassionately.

Collaborate with clinical staff to streamline patient check-in, appointment scheduling,
and follow-up processes, ensuring minimal wait times and a smooth patient journey.

Organize and deliver ongoing training programs for receptionists and administrative
staff to enhance their communication skills, empathy, and overall service delivery.

Regularly assess staff performance, providing constructive feedback and support to
ensure high standards of customer service are consistently met.

Act as a liaison between administrative, clinical, and management teams to ensure
smooth operations and consistent messaging across the practice.

Develop and manage patient satisfaction surveys to gather insights and implement
service enhancements based on patient feedback.

Identify and implement process improvements to enhance the efficiency and
effectiveness of patient service operations.

Generate regular reports on patient satisfaction, service quality, and staff
performance for the management team, highlighting areas of success and those
requiring attention.

Local Service Manager Position
Salary: £40,102.32 to £42,213.00 per year + benefits
Location: Salisbury, Wiltshire
Hours: 37.5 hours per week (Monday - Friday)

Time Recruitment is excited to partner with a well-established care provider that delivers supported living services across the UK. We are currently seeking a Local Service Manager to oversee the supported living services in Salisbury and Basingstoke.

The Local Service Manager will be primarily based at the Salisbury facility, with occasional travel to the Basingstoke service required every few months. These facilities provide support for clients facing homelessness, substance misuse issues, and mental health challenges, typically accommodating residents for up to two years before they transition to more independent living.

Benefits:

25 days holiday (30 after 5 years) plus public holidays.
Pension scheme with employer contributions.
Discounts from major retailers and health plans.
Life assurance and flexible working arrangements.
Cycle to Work scheme and extensive learning opportunities.

Responsibilities:

The Local Service Manager will lead service delivery and manage the team in collaboration with the Area Service Manager.
Build relationships with partners, stakeholders, and external agencies.
Oversee service standards and financial performance, managing the budget.
Recruit and develop staff while ensuring flexibility in working hours.
Ensure health and safety compliance.

Skills and Experience:

Management experience in a similar setting with strong leadership and problem-solving skills.
Excellent communication, calm under pressure, and a compassionate, hands-on approach.
Experience in personalized support for client development.
Proven ability to collaborate with statutory and voluntary partners.
Full, valid driving license required for travel.

To apply for the Local Service Manager position, please contact Jack at Time Recruitment today!

*Please Note, we are unable to offer sponsorship on this position*

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

ABOUT THE ROLEAs a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOUThe wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Assistant Customer Service Manager
Location: Macclesfield

Salary: £28,392

Excellent range of employee benefits

Are you passionate about delivering high-quality customer service and supporting seamless operations?

Join us at Sodexo as an Assistant Customer Service Manager, where you’ll assist in driving exceptional service standards and support the customer experience at our global pharma client site in Macclesfield.

Working closely with the Customer Service Manager, you’ll ensure our GXP areas operate smoothly, enabling us to create a vibrant and efficient workplace.

In this role, you’ll play an integral part in maintaining customer satisfaction by supporting various operational activities.This is an opportunity to showcase your service expertise, make a meaningful impact, and grow within a company dedicated to enhancing quality of life.

What you’ll do:

• Support the Customer Service Manager in delivering soft services across the designated area.
• Resolve customer complaints and foster high satisfaction levels.
• Aid in team appraisals, employee engagement, and managing performance records.
• Participate in audits, follow up on action items, and maintain internal compliance standards.
• Assist in implementing process improvements and service innovations.
• Respond to emergency calls as per protocols and escalate issues when necessary.

What you bring:

• Strong customer focus with the ability to motivate teams to achieve high service standards.
• Proven experience in professional communication and working with stakeholders of all levels.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT skills.
• An eagerness to learn about Facilities Management at a large GMP manufacturing site.

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company that values you, offers purpose in your role, and enables you to thrive. In addition, we offer:

• A flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development
• Opportunities for career growth within a global leader
• Full training and protective equipment

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

About The Role
About The Role
Morrison Water Services is currently looking to recruit an Office/Operations Support & Resilience Manager for our Southern Water Frameworks based in Falmer.
As Office & Operations Support & Resilience Manager, you will report to the Contract Director. You will be a highly organised, efficient multitasking and flexible individual who is keen to be part of a vibrant office environment. As part of the role for Operational and Resilience support duties, you will provide support to the Senior Management Team and ensure that the MWS Southern Water Programme runs smoothly and efficiently.
The Falmer office will have approximately 30 personnel, hot desks and multiple meeting rooms and be shared with other contractors and clients. The role also provides ad hoc support to business development and support where required to the Framework senior Leadership Team including managing Framework management information hub, managing access to Group Policies and procedures, assisting with compliance for Absence, sickness and holiday reporting, Timesheet and overtime collation along side other key duties such as co-ordinating Events and Briefings, Management Diaries for Client/Monthly Framework Reporting.
As our programme of work develops, regional offices will be established and some travel to support set up and manage additional members of the team that may be required to support the management of these. This will involve some level of travel, however, will not require working away from home or overnight visits.
This Role is a full time office based role.
As a Office/Operations Support & Resilience Manager your duties and responsibilities will be:

- Management of office facilities, including liaison with the Clients Facility Management Team
- Management of support services
- Ensuring satisfactory IT services, escalating to Internal IT help desk, where required and oversee problem resolution
- Developing strategy for office layout, ensuring space is maximised and availability of hot desks for visitors
- Branding and environment to show a professional image
- Maintaining sickness, absence, and holiday information
- Responding to changing requirements such as space for temporary project and meeting room management
- Assistance with ensuring all legal HR policies are in place and up to date
- Assist with maintaining all data protection regulations and GDPR regulations
- Scheduling and organising conferences and events
- Maintain filing systems and office organisation
- Compilation of various reports within strict timescales
- Coordination of Senior Management team diaries
- Prioritising and drafting correspondence, reports and presentations etc, using Microsoft Office
- Administrative tasks related to office operations, which may include coordinating office supplies, and ensuring smooth day-to-day functioning;
- Assists managers by providing administrative support, managing schedules, and handling various tasks related to organizational management.
- Ordering all IT Equipment & consumables - Maintaining an accurate asset register, tracking company assets, and ensuring their proper utilization and maintenance.
- Onboarding & MWS staff training matrix administration. Implementing and improving the onboarding experience for new employees.
- Work directly with new hires, facilitate introductions, provide training, and offer support throughout the initial employment phase, set up & maintain user accounts (office 365, SharePoint access, Salesforce)
- Managing payroll & overtime sheets, checking commercial report & ensuring zero errors
- Track, and manage training initiatives for MWS staff
- Ensure employee Engagement surveys, reviews and outcome implementation
- Chair Contract Improvement Group and Communicate outcomes and ensure implementation of appropriate initiatives; Contribute to Leadership Team Meetings
- Assure and Test Business Continuity Plans
- Ensure Maintenance of Stakeholder Mapping and Engagement Plan
- Booking travel & hotels (using most cost efficient options), arranging events
- Keeping SharePoint pages up to date & updating relevant news & information
- Identify and Train 2no. Existing staff to provide resilience

Skills and Knowledge Requirements:

- Previous experience in a similar role
- Knowledge of Microsoft Office, marketing and presentation tools
- Understanding of business communication tools and processes
- Self motivated and able to work on own initiative, with excellent planning and time management
- Effective communication skills whilst maintaining high levels of confidentiality
- Efficient and well organised individual, with the ability to continually prioritise workloads to meet tight deadlines
- Strong teamwork skills

What’s in it for you?

- Matched Pension Scheme
- Company Car or Car allowance with Fuel Card or Salary Sacrifice Car Scheme with Fuel Card
- Hybrid Working
- Private Health Care and Health care Cash plan (family level)
- 25 days' annual leave plus 8 days' bank holiday
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity policy
- Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
#mws

About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

Position: Deputy Service Manager
Location: Worthing - commutable from Horsham, Shoreham-by-sea, Bognor Regis etc
Salary £35,000

A hardworking, ambitious individual is required as a Deputy Service Manager for a small domiciliary care company based in Worthing.
The organisation strives for an atmosphere of safety and happiness creating the perfect environment for all the residents. The home has a high level of individual care with excellent facilities to create the best quality of life for all.

Job Requirements:

• Previous management experience
• Experience with Learning disabilities
• Have a positive attitude towards improving Standards of Care.
• Possess good, strong leadership skills and works well as part of a team.
Have a strong personality and the desire to succeed

Skills/ Qualifications:

• Learning disability / autism experience
• Proven track record of successful unit management.
• Sound knowledge of CQC and Care Standards
• Registered with CSCI / CQC
• Dynamic & Enthusiastic

For more information on how to apply for this fantastic opportunity please contact James Shields on 02079527641 or email a copy of your up to date CV for immediate attention to j.shields@purosearch.com

Company Culture
Working with an organisation who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical Manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful location in Hobart.
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met & maintained in line with care planning & industry
... Click here to view more detail / apply for Clinical Care Manager

Busy Bees at Noarlunga Downs
Busy Bees at Noarlunga Downs is a 97-place service that is conveniently located on Lovelock Drive. Our purpose-built child care in Noarlunga Downs is filled with educational play spaces and state-of-the-art design incorporating natural spaces with a team of qualified and experienced Educators and Teaching Practitioners. Our Noarlunga Downs child care is proud to be an inclusive community that embraces the cultures, values, interests, needs, abilities and learning styles of all our staff, children & families.
Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, or a 2IC looking to step up & make their mark in the Industry, we want to hear ... Click here to view more detail / apply for Service Manager

Join Our Team as a Service Desk Supervisor/Manager!

Are you ready to take the next step in your career? We're seeking a dedicated and dynamic Service Desk Supervisor/Manager to join our client, at their main office in Fareham. This is an exciting opportunity to lead a talented team and make a significant impact within the organization.

What We Offer:

• Competitive Salary: £35,000 - £45,000 per annum
• Generous Leave: 26 days of holiday plus 8 bank holidays
• Pension Contribution: 3% company pension scheme
• Overtime Opportunities: Increase your earnings with additional hours
• Health & Wellbeing Program: Comprehensive support for your physical and mental health
• Enhanced Parental Leave: Enjoy enhanced maternity and paternity leave options
• Employee Discounts: Save on a variety of products and services
• Company Events: Join in on regular team-building and social events
• Free Parking: Convenient parking available for all staff
• Sick Pay: Financial support during difficult times

About the Role:
As the Service Desk Supervisor/Manager, you will oversee daily operations, ensuring exceptional service delivery and team performance. You will be responsible for managing workflows, mentoring staff, and driving continuous improvement initiatives. Ensure smooth communication between the desk and on-site service management and play a key role in maintaining service quality and managing client expectations. Act as the main point of contact, manage CAFM systems and most importantly lead the team.

Experience: Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment Team Management: Proven experience in managing and leading a team Facilities Management: At least 2 years of experience in the FM industry CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders. Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

Don't miss out on this fantastic opportunity to join a forward-thinking company that truly values its employees!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Catering Operations Support Manager required to support our beautiful homes in the Wiltshire ,Somerset & Dorset Area
Salary: Depending on experience
Country Court are looking for a Catering Operations Support Manager to support our Chef Managers & catering teams in our beautiful 5* care & nursing homes. You will be required to travel across our homes in the Wiltshire ,Somerset & Dorset Area, so you will need to have access to your own transport.
Have you considered working in hospitality in the care industry? We probably have the best working hours in the hospitality business, we don’t have late nights or busy weekends, its consistent throughout the week.
WHY WE’RE UNIQUE
We’re proud to be a family run business that’s grown over the years to a family of over 2800 employees and over 40 care homes. We are proud to be setting the bar and leading the way with exceptional care homes you’d expect for your loved ones.
THE CATERING OPERATIONS SUPPORT MANAGER ROLE
Within the Catering Operations Support Manager role, you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Direct & support our Chef Managers & catering teams in all aspects of their duties
Demonstrate how to cook, prepare & present all meals to specification.
Guide the team how not to over produce meals by following the order sheets
Ensure daily, weekly & monthly due diligence is completed across our Homes
Cover the Chef or chef manager in some of the homes when required
Lead the training of Country Court Food Safety Manual
Financially develop and monitor the team
Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues.

ABOUT YOU
We want an experienced proactive inspirational leader, who can create a motivational culture in a high-pressured environment and ensure our residents are always delivered a 5* food experience.
You will …

Have Multi site experience.
Be able to effectively listen, establishing trust and ensuring contractual compliance through exemplary leadership.
Be able to take initiative and responsibility, committing to achieving growth by creating a culture of flexibility, adaptability and challenging the norm.
Have proven leadership skills
Ability to deliver & receive feedback
Excellent people management skills
City & Guilds 7061 or NVQ Level 2 in Catering for the Hospitality Industry
Ideally over 4 years’ experience in a similar role & environment
Access to your own transport

IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from our generous range of benefits which include:

A rewarding job with exciting opportunities for career progression
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Catering Operations Support Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE: We are no longer accepting applications for sponsorship.

Ingfield Manor School is an established special school based near Billingshurst, West Sussex, for students aged 3-19 years with neurological motor impairments such as cerebral palsy and associated sensory and medical needs. Our Woodview provision supports secondary aged students with special educational needs including speech, language, and communication needs (SLCN) and autistic spectrum conditions (ASC)
We are looking for a Forest School Leader to join us on a part-time basis to deliver Forest School sessions to students across the school and assist with the management and maintenance of our grounds. You will have Forest School Leader Level 3 or higher, be self-motivated and a good communicator, enjoy working outdoors, love interacting with students and colleagues alike, big on smiles, massive on quality and completing tasks.

To promote learning in the outdoor environment and the ethos of Forest School and outdoor learning, supporting staff and students with woodland related lessons and projects. Assisting with the management and maintenance of the woodland and grounds teaching spaces to ensure a safe working and learning area.
Hours: 32 hours per week. Term Time only (39 weeks)
Salary: £19,980 - £20,623 pa (£14.00 - £14.45 per hour). (FTE 52wks £23,296 - £24,045). Dependent upon experience
Job Responsibilities

- To plan, prepare, and deliver a range of engaging Forest School sessions to students with a variety of needs.
- Work one-to-one with students as part of a programme to develop resilience, tailoring support to individual needs and helping students build confidence, emotional strength, and problem-solving skills.
- Be responsible for setting up the activities and preparing the equipment and materials needed to ensure that all learners enjoy and achieve.
- Prepare and keep relevant risk assessments up to date.
- Ensure that health & safety procedures are observed.
- Maintain tools and machinery to ensure they are safe and functional.
- Plan and organise resources appropriate to the sessions and the needs of each student.
- Ensure all staff involved are briefed on activities and are aware of their roles and responsibilities within each session.
- Contribute to the curriculum by investigating appropriate courses and qualifications for KS4, and be able to deliver these programmes of study.

- Promote the wider aspirations and values of the school.
- Engage in whole-school activities as required by the Principal.
- Uphold all safeguarding procedures, including engaging in annual safeguarding training.
- Adhere to all working protocols as agreed and published in the staff handbook.
- Participate in the staff training and development programme
- Participate in the staff training and development programme


The role involves working outdoors in the Forest School Area and other outdoor area and includes bending, kneeling and crouching for periods of time. Lifting and carrying of equipment and clearing away after sessions are all a daily part of this role, sometimes assisted by students.

The postholder should have the ability to provide written plans and evaluations to support their delivery of sessions in line with school expectations and the school’s quality assurance cycle.

This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company.

The post holder will further Salutem’s vision and comply with the policies and procedures of Salutem and the school. This job description will be kept under review to ensure that it remains up to date. The post holder will be consulted about any proposed changes.

Salutem Care and Education are committed to safeguarding and promoting the welfare of children and young people. All offers of employment are subject to rigorous pre-employment checks, including enhanced DBS, in line with our stringent safer recruitment policy.

Successful candidates for all posts will undergo a minimum of 6 months’ probation period.

Service Desk Manager - Fareham, Southampton - £40,000 per annum

Do you have exceptional Customer Service experience and have previously managed a team within FM?

CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.

Brief overview:

- Monday - Friday
- 8:30am - 5pm
- Permanent position
- £40,000 per annum
- Office based
- Parking available on site

Key Duties:

- Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact (POC): Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently and effectively.

Experience:

- Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment – Essential.
- Team Management: Proven experience in managing and leading a large team, with a focus on coaching and development.
- Facilities Management: At least 2 years of experience in the facilities management industry – Essential.
- CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
- Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

What We Offer:

- Generous Holiday Package: 26 days of annual leave plus bank holidays.
- Pension Contributions: Employer contributions to help secure your financial future.
- Career Progression: Opportunities for career growth as the team expands.
- Professional Development: Access to ongoing professional training and support.
- Supportive Environment: Be part of a friendly, family-owned business where your contributions are valued.

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.
You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.