Total 4 Manager level Customer Service job vacancies in Edmonton, N9 0PD

Job Description

Ward Manager - Registered Mental Health Nurse

£45,000 - £51,000

37.5 hours per week + On call duties

We are seeking a compassionate and dedicated Ward Manager who is a Registered Mental Health Nurse (RMN) to join our client's Mental Health team. As a Ward Manager, you will be responsible for overseeing the day-to-day operations of a mental health ward, ensuring high-quality care for patients and providing leadership to the nursing staff.

Qualifications

• Registered Mental Health Nurse (RMN) qualification with current registration with the UK NMC
• Proven experience in a leadership or managerial role within a mental health setting
• Strong clinical expertise in mental health nursing, with a comprehensive understanding of evidence-based practices and regulatory standards
• Excellent communication, interpersonal, and organizational skills
• Commitment to promoting diversity, equality, and inclusion within the workplace and patient care environment

Benefits:

• Onsite parking
• Additional day off for your birthday
• Subsidised meals while on shift
• Enhanced maternity pay
• Long service awards
• Access to specialist training and support with your CPD

Responsibilities

• Provide leadership and guidance to the nursing team, ensuring that patient care is delivered in accordance with best practices and regulatory requirements
• Manage the operational and administrative aspects of the ward, including staffing, budgeting, and resource allocation
• Conduct assessments and develop care plans for patients, collaborating with multidisciplinary teams to ensure holistic and individualized care
• Monitor and evaluate the effectiveness of care delivery, implementing improvements as needed to enhance patient outcomes
• Build strong relationships with patients, families, and external stakeholders, advocating for the needs of the individuals in your care
• Champion a culture of diversity, equality, and inclusion within the ward, promoting a supportive and respectful environment for both patients and staff

Reference: WILL79488/DB

INDNUR

Co-ordinate a team of staff during a period of duty as directed by Deputy Entry Building Manager, maintaining an overview of daily resource allocation ensuring that staff are deployed effectively. Ensure that the Hospitals secure perimeter is maintained by the effective use of the Perimeter Intruder Detection System, electronic gate and door controls, CCTV surveillance. Ensure that regular external and internal security perimeter checks are undertaken, and patrols of Hospital estate carried out and that all checks are recorded. Support Hospital managers in carrying out the patient dispatch and return process, ensuring that security procedures are carried out correctly and accurately recorded. Carry out regular audits within the department to ensure that quality standards are being met Ensure continual monitoring of Authorized patient, vehicle and contractor movement within the Hospital. Ensure that ongoing CCTV monitoring and surveillance of the hospital site is carried out and that reporting any irregularities or concerns are acted upon in accordance with agreed policies and procedures. Monitor the location of patients and escorting staff during leave of absence trips. Maintain up to date photographic images and records of patients for use in emergency situations. Control Hospital keys, including Master and emergency keys, ensuring that they are securely held and all issues of keys are recorded and restricted to authorized personnel Maintain daily operations logs including relevant information from each control room workstation/operators events register and reception area. Coordinate the delivery of a contractor escort service to ensure all contractors can work safely within High secure setting. Plan workloads, availability and collate budgetary recharge information. Coordinate the delivery of the Patient property service.

An exciting, challenging and rewarding opportunity has arisen for a Control Centre Team Leader post to work within the Security Department at Rampton Hospital.



As a Control Centre Team Leader, the post holder must lead a team of staff in the provision of security services within a High secure Hospital environment over 24/7, 365 days per year. Manage the day-to-day operations within the Control Centre and be responsible for all effective and efficient operation of technological security systems covering the entire site which contributes to a safe and secure environment for patients, visitors, contractors, and staff. To implement relevant policies and procedures within the department to ensure compliance with legislation and security requirements.

The post holder will have operational, first- line, management experience. Working within the security department, in conjunction with other managers to promote a positive image of the Hospital by continually developing and maintaining an effective and efficient high-quality service which contributes to the safe and secure functioning of the Hospital in accordance with Trust/Hospital policies and procedures.

The post holder will lead and motivate the team of staff operating the security systems within the Control Room including CCTV, perimeter detection system, radio communications, hospital staff alarm system and dedicated alarm systems.

The post holder will lead and motivate the team of staff to provide safe access and egress, ensuring that security and customer services principles are adhered to.

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!

#TeamNottsHC

Co-ordinate a team of staff during a period of duty as directed by Deputy Entry Building Manager, maintaining an overview of daily resource allocation ensuring that staff are deployed effectively.

Ensure that the Hospital’s secure perimeter is maintained by the effective use of the Perimeter Intruder Detection System, electronic gate and door controls, CCTV surveillance. Ensure that regular external and internal security perimeter checks are undertaken, and patrols of Hospital estate carried out and that all checks are recorded.

Support Hospital managers in carrying out the patient dispatch and return process, ensuring that security procedures are carried out correctly and accurately recorded.

Carry out regular audits within the department to ensure that quality standards are being met

Ensure continual monitoring of Authorized patient, vehicle and contractor movement within the Hospital.

Ensure that ongoing CCTV monitoring and surveillance of the hospital site is carried out and that reporting any irregularities or concerns are acted upon in accordance with agreed policies and procedures.

Monitor the location of patients and escorting staff during leave of absence trips.

Maintain up to date photographic images and records of patients for use in emergency situations.

Control Hospital keys, including Master and emergency keys, ensuring that they are securely held and all issues of keys are recorded and restricted to authorized personnel

Maintain daily operations logs including relevant information from each control room workstation/operator’s events register and reception area.

Coordinate the delivery of a contractor escort service to ensure all contractors can work safely within High secure setting. Plan workloads, availability and collate budgetary recharge information.

Coordinate the delivery of the Patient property service.


This advert closes on Sunday 7 Apr 2024

Proud member of the Disability Confident employer scheme

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention

• Seeking out and embracing new ideas

• Believing that how we do things is as important as what we do

Roles Specifications 

The opportunity

Our employees are more than just numbers – we are proud of the welcoming and open culture that invests in our people. Manager, Banking Customer Service lead our Banking Customer Service Officers, specifically in transactional operations and sales driving for the enhancement of current and potential client relationships.  Lead the team to help clients with their day-to-day banking needs while become the source of information for where clients’ money is going and what it is doing. 

Day-to-day activities

Client Centric: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

Sales coaching. Enhancing and shaping your leadership side through demonstrating and coaching the team to proactively identifying client needs while driving sales and uncovering opportunities to be crucial to client’s financial success by probing, product matching, problem solving and relationship building. This means also working closely all CWB lines of business: commercial, cash management, wealth, etc.

Mentoring formal and informal coaching to help develop skills and confidence that enhances client relationships and grows the personal banking portfolios in a way that promotes enthusiasm.

Process optimization. Using customer insights to assist with the driving of implementations and maintenance of programs and procedures that ensure background administration, policy and regulatory requirements are running effectively and efficiently. 

Reporting. Applying your financial expertise and testing your accuracy while preparing and monitoring weekly, monthly, and quarterly reports that help communicate the progress, goals and strategic objectives of the branch. 

Capabilities that will take you further

Relationship building. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

Sales forward. You’re able to see the bigger picture.  Your client focus allows you to anticipate client’s need to go beyond expectations and drive sales and opportunities to genuinely help others while growing business.

Driven. You’re a self-starter, independent and accountable. You are ambitious, eager to learn and have a real interest in finances and how people spend and use their money. 

Agile & responsive. You are energized when faced with ambiguity and can adjust your approach – with people and problems – to respond efficiently and effectively in changing conditions. This means juggling the many tasks, demands and competing priorities that arise in a day with a practiced ease and level head.

Technically proficient. You’re computer savvy – MS Office Suite, as well as exposure to a lending or banking system.

Foundational knowledge and experience to grow from

You’ve spent about four years in a banking environment and have honed your passion for mentoring a sales driven team.  You’ve had exposure to what it takes to manage day-to-day cash operations in a branch and have some post-secondary education or equivalent experience and an understanding of debt and investment products.

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

03/18/2024