Total 13 Manager level Customer Service job vacancies in EX1 1AE

Please see attached the job description and person specification for the full details about the role and the responsibilities.

ABOUT THE ROLEAs Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOUTo join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Your new company
Delivering a variety of care and support services across the country for people of all ages, with a focus on older people, people with learning and physical disabilities, and people with mental health, dementia and complex needs. Our dedicated and skilled teams enable vulnerable people to lead fulfilled, happy lives while maintaining their independence safely and securely. Every person using our service is an individual with different needs and aspirations; our aim is to provide a service that respects a person's dignity and privacy.
We recognise that our service depends on the drive and dedication of our people. Without them, we would not be able to provide the very best care and support for our residents. It's important to us that our people feel valued and are motivated to achieve and deliver their very best.
That's why one of our priorities has been to create a supportive culture, where hard-working, enthusiastic people can flourish. We offer competitive salaries and allowances, a pension, flexible working opportunities and full training and support. We reward hard work and dedication with employee recognition awards and development opportunities.

Your new role

Role: Head of Service

Location: Exeter or Bristol with travel as needed.

Hours: 40 hours per week, with some shift work as needed, and participation in a shared on-call rotaAssignment Length: This is anticipated to last for four months.

A role within a Regulated Care Company intended to build management capacity for the duration of a busy project.

You will be working as part of the Senior Management Team to support the transition of regulated care services from Guinness to new care providers. You will be part of a team delivering on a project action plan whilst contributing to the delivery of high-quality business as usual.

The successful candidate will need a flexible approach to work, your time will be spent between project management, being involved in the day-to-day oversight of our care schemes across Devon, Bristol & Barnsley and carrying out some Quality Audit duties. Some key responsibilities will include:

• Deliver your allocated tasks as part of the Project Action Plan group
• Assume line management of services in the absence of other Heads of Service or Registered Managers
• Carry out some quality audit functions and support services to maintain and improve regulatory compliance during a time of change
• Participate in the on call rota for Heads of Service
• As required, oversee efficient and effective people management.
• Ensure excellent person-centred care and support plans and risk assessments are in place and staff are supported to develop these.
• Deliver successful performance against business KPIs
• Ensure rostering systems are used effectively to deploy staff to meet commissioned, budgeted and person-centred requirements.
• If required, work collaboratively with relevant agencies including CQC and Commissioners.
• Ensure adherence to policies and procedures, with attention to standards of customer service, health and safety, and equality and diversity.

What you'll need to succeed

• Previous experience as registered manager
• Excellent leadership and managerial experience.
• NVQ level 5 desirable
• Must have a full driving licence and access to your own vehicle.

What you'll get in return

• Support of a dedicated Hays consultant
• Free training and development
• Pension contributions of up to 3%
• CV writing
• Refer a Friend Scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Manager Opportunity - Supported Housing, Exeter

Salary: £31.400/annual

Full time, Permanent position

Brook Street Social Care is supporting a client on finding their new Service Manager (Supported Living facility) based in Exeter. You will be delivering high level support to those who would be in risk of homeless without support from the organisation. The role will involve managing a caseload of clients across properties and engaging with vulnerable adults with complex needs.

About the role:

• Support service user to stay safe, to help them claim benefits and budgeting.
• Provide planning, leadership, and direction, meeting statutory and organisations quality standards.
• Enable service users to co-produce and engage with our high-quality person-centred services, where a strength based, and trauma-informed approach is taken.
• Any other tasks and activities that reasonably related to managing the properties and supporting the service users.
• Work alongside Property Manager to carry out basic property inspections and health & safety checks.
• Undertake visits, ensuring all properties and service users are visited in-person weekly.
• Ensuring performance organisations objectives, quality standards and contractual obligations are met through.

About the right person:

• You are organised, and passionate about helping people.
• Resilient and able to deal with people who are complex and may exhibit organisations that may challenge.
• Able to work under pressure.
• Able to work on your own-good time management.
• Experience in the supported housing sector.
• Willingness to work flexibly with shifts between 8AM and 8PM.

Benefits:

• Full in-depth training
• 27 Days annual leave (extra day off for your birthday)
• Generous Pension Scheme

If the role is for you, please do not hesitate and apply online or give us a call:
T: 0117 9486 300 and ask for Karmen

We look forward to hearing from you!

Service Manager Opportunity - Supported Housing, Exeter

Salary: £31.400/annual

Full time, Permanent position

Brook Street Social Care is supporting a client on finding their new Service Manager (Supported Living facility) based in Exeter. You will be delivering high level support to those who would be in risk of homeless without support from the organisation. The role will involve managing a caseload of clients across properties and engaging with vulnerable adults with complex needs.

About the role:

• Support service user to stay safe, to help them claim benefits and budgeting.
• Provide planning, leadership, and direction, meeting statutory and organisations quality standards.
• Enable service users to co-produce and engage with our high-quality person-centred services, where a strength based, and trauma-informed approach is taken.
• Any other tasks and activities that reasonably related to managing the properties and supporting the service users.
• Work alongside Property Manager to carry out basic property inspections and health & safety checks.
• Undertake visits, ensuring all properties and service users are visited in-person weekly.
• Ensuring performance organisations objectives, quality standards and contractual obligations are met through.

About the right person:

• You are organised, and passionate about helping people.
• Resilient and able to deal with people who are complex and may exhibit organisations that may challenge.
• Able to work under pressure.
• Able to work on your own-good time management.
• Experience in the supported housing sector.
• Willingness to work flexibly with shifts between 8AM and 8PM.

Benefits:

• Full in-depth training
• 27 Days annual leave (extra day off for your birthday)
• Generous Pension Scheme

If the role is for you, please do not hesitate and apply online or give us a call:
T: 0117 9486 300 and ask for Karmen

We look forward to hearing from you!

Housing and Care Manager
Salary: £35,000 to £40,000
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for a Housing and Care Manager who has a background in high-quality care, and I want to hear from YOU today!

I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £35,000 and £40,000, and a very desirable employee package which includes; an opportunity to work in a brand-new, state-of-the-art Extra Care Scheme, generous annual leave allowance, access to health and wellbeing benefits, as well as an Employee Assistance Programme, a supportive and collaborative work environment, professional development and growth opportunities, the chance to make a positive impact on the lives of residents and their families, and so much more!

Overview of the Role
As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements

• NVQ Level 5 in leadership and management and relevant mandatory training
• Flexibility to share the on call rota
• Full UK driving licence and access to your own vehicle
• Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
• Strong leadership and communication skills.
• Knowledge of relevant legislation and regulations in the care and housing sector.
• Exceptional organisational and problem-solving abilities.
• Compassion, empathy, and a genuine commitment to improving the lives of older adults.

Interview Process
These stages have been put in place to help benefit and streamline the process of recruitment.

1st Stage - Shortlisting & Pre-Screening Interview
Shortlisting will begin W.C 8th January. In the first stage I will review your CV. Should you be successful, I will invite you for a telephone call to discuss your right to work, work history, and suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now!

Job Title: Housing and Care Manager
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000
I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults.

In return for your excellent experience, skills and qualifications, you will be rewarded with:
- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and wellbeing benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.

Job Title: Housing and Care Manager
Location: Whitchurch, Shropshire
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000
I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults.

In return for your excellent experience, skills and qualifications, you will be rewarded with:
- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and wellbeing benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.

Are you a Deputy Care Home Manager? Are you a Registered Nurse looking for a new opportunity?

If yes, we have the perfect opportunity for you! KPI Care are looking for a Deputy Care Home Manager to join one of our esteemed clients on a permanent basis based in Sheffield.

Location: Sheffield
Salary: £19.81 p/h
Contracted hours: 33 hours p/w – 11 hours supernumerary
Contract Type: Permanent

It is a requirement that all candidates have a valid NMC pin and are eligible to work in the UK

What KPI Care are looking for:

As a Deputy Home Manager, you will be supporting the Home Manager to deliver the highest level of quality care across the home and making sure targets are reached on a daily basis. You will be responsible for the management of the clinical team and ensure effective supervision, planning, assessment, and evaluation of care is carried out throughout the home.

A valid NMC pin and previous nursing experience is essential for this role, as well as an enthusiastic, empathetic approach towards every duty you carry out and a passion for achieving the highest level of care for every resident within the home.

Your responsibilities as a Deputy Care Home Manager will include:

• Leading the care home staff to create a supportive and caring environment for all residents.
• Promoting the safeguarding and welfare of residents in the home.
• Ensuring the highest level of care is provided for all residents at all times with the help of your team.
• Building relationships with your team, residents, and external visitors, using effective communication and a compassionate approach.
• Contributing to the safety and financial responsibilities of the home alongside the management team.

Benefits:

• Excellent training and career development opportunities
• Blue light care
• Refer a friend scheme
• Employee assist programme
• Free uniform

If you are interested in applying for this amazing Deputy Care Home Manager opportunity, or would like more information on the role, please contact the team at KPI Care on 01782 956 420 or send your CV to info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #care #nursing #deputymanager

INDCARE

Liberty has an exciting opportunity for a Gas Service Delivery Manager Energy & Utilities to join our team, based in Exeter. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £42,000 per annum Plus Company Van/ Vehicle & Fuel Card Plus Excellent Benefits!

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Gas Service Delivery Manager role are:

Manage multi-disciplinary teams across service, repair and installations

Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets

Oversee group service delivery of contracts

Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair

Assist with the installation contracts in the North West area

Assist where needed all Liberty’s subsidiaries and external clients

Integrate the delivery team and assist in its delivery via the senior management team

Manage Contract Supervisors, Field Teams and Administration Teams

Through Supervisors, manage technical standards

Ensure effective supervision and control of all work carried out

Prepare valuations, agreement of variations and billing for all completed work

Effectively monitoring contracts throughout the contract period

Assist in the development of performance management

What we are looking for in our Gas Service Delivery Manager:

City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline

Understanding of gas legislation

Full driving license

Technical skills and a high level of technical understanding

Contract supervision experience

Relevant commercial acumen

We offer a range of benefits for a rewarding career including though not limited to:


Pension scheme
25 days Annual Leave, plus Bank Holidays
Cycle to Work scheme
Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
YuLife, includes:
Life Insurance/Death in service benefit – 2x annual salary value
Smart Health (including round the clock access to 24/7 UK-based GPs)
Best Doctors to provide a second opinion on complex cases or diagnosis
Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
Online Health Check
Nutrition consultations
Online fitness program
YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
Free will writing
Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
Exclusive membership and wellbeing product discounts
Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
Discounted gym membership
Savings on cinema tickets, travel, holidays & retail


In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Gas Service Delivery Manager, click “apply” below – we want to hear from you!

Closing date: 11th December 2023 (we reserve the right to close this vacancy earlier depending on number of applications).

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.