Total 41 Manager level Customer Service job vacancies in Durham, County Durham, DH6 5AT

The Medicine/Telemetry unit has telemetry monitors for monitoring patients with chest pain or acute myocardial infarction in addition patients with circulatory disorders, Chronic Obstructive Pulmonary Disease (COPD) and heart failure are also served. The Medicine/Telemetry unit occasionally cares for patients, who have had surgical interventions but are in the chronic phase of treatment. Registered Nurses partner with LPN's and Nursing Assistants to provide patient and family centered care in collaboration with an interdisciplinary team of clinicians, who support patients and families in decision-making.

The Registered Nurse Manager is responsible for ensuring that subordinate nursing personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend or reject the work of subordinates.

The Registered Nurse Manager has continuing responsibilities for all the following functions to include but not limited to:

• Planning work to be accomplished by subordinates, setting priorities, and preparing schedules for completion or work.
• Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates.
• Evaluating the performance of subordinates.
• Making recommendations for appointments, advancements, or reassignments of subordinates.
• Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters.
• Hearing and resolving complaints of subordinates and patients. Referring more serious complaints not resolved to higher level supervisors.
• Recommending and/or taking disciplinary action where appropriate.
• Identifying developmental and training needs of subordinates and providing or making provision for such development and training.
• Identifying developmental and training needs of subordinates and providing training.
• Responsible for performance measures, performance improvement, customer/patient satisfaction and safety.
• Develops and manages collaborative partnerships with physicians and other clinicians

Preferred Qualifications:

• A minimum of five (5) years demonstrated successful nursing practice.
• Demonstrated experience on medical surgical unit and oncology unit.
• A minimum of two (2) years of recent successful management experience at the assistant nurse manager level or higher.
• Candidates should possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment and the ability to supervise other nursing staff in a healthcare setting.
• VA experience with Veteran patient population.
• Demonstrated ability to work effectively with patients, families, and other members of an interdisciplinary team.
• Demonstrated history of collaborative relationships with physicians and other support services and leadership.
• Documented evidence of knowledge and skill including: Change management, problem solving, customer relations, decision making, priority setting, organization, critical thinking.

Preferred Certification(s):

• ANCC for medical surgical nursing

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday through Friday 8:00a.m.-4:30p.m.
Telework: Ad-Hoc Telework may be authorized at the discretion of the Service Chief or equivalent
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $108,267 Per Year (VN 00)

Position:Complex Care Manager

We are seeking a Clinical Care Managerto lead and oversee the coordination of clientcare services. The ideal candidate will be responsible for managing a multidisciplinary team, ensuring the delivery of high-quality care, and acting as a key liaison between clients, families, and multiagency agencies. You will play a crucial role in improving clientsservices and outcomes, enhancing the clientexperience, and optimizing care delivery.

Responsibilities:

Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

Lead and supervise a team of nurses, care coordinators, and other clinical staff to ensure efficient and high-quality care delivery.

Develop, implement, and monitor individualised care plans for clients, ensuring they meet clinical, emotional, and social needs.

Collaborate with healthcare providers, social workers, and family members to coordinate care and ensure a holistic approach to clientmanagement.

Monitorprogress and make necessary adjustments to care plans based on clinical outcomes andfeedback.

Act as a primary point of contact for clientsand their families, providing support, education, and advocacy as needed.

Ensure compliance with all regulatory requirements and organisational policies, maintaining a focus on safety and quality.

Track and report on key performance indicators (KPIs) related to clientcare, team performance, and operational efficiency.

Provide leadership and mentorship to clinical staff, fostering a culture of continuous learning and improvement.

Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

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Experienced Registered Adult Nurse

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Previous experience working in a regulated care environment is a must, ideally in a domiciliary environment/home care.

-

Excellent communication skills

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A natural leader, someone comfortable motivating and engaging a team.

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Comfortable working within a multi-disciplinary environment.

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Experience of working with Service Users who have additional support or complex needs.

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A passion for delivering excellent care to a high standard.

Benefits:

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Great Career development opportunity with a fast-growing Company.

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Hardworking team looking to utilise Technology to improve Home Care in the UK.

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Competitive salary with On-Call Included.

You'll have access to:

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Training and development for your role and future Career with Cera

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Lifeworks discount platform and Employee Assistance Programme

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Refer a Friend scheme

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Mobile phone and other required tech

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Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Creative Support is a national, expanding not-for-profit organisation providing support to individuals with a wide range of care needs. Our services provide responsive and person centered care which is specific to the needs of the individual. The key to achieving this quality of support is by having a staff workforce that is hardworking and committed to ensuring the best possible quality of life and independence for those we provide this care for.

We are recruiting for a person centred, passionate and motivated Project Manager to lead one of our supported living services in the Durham area. This bespoke service enables people with complex needs, autistic spectrum conditions and learning disabilities to lead fulfilling, happy and rewarding lives within high quality community based settings.

You will be responsible for leading the delivery of care and support to our service users. You will be an experienced learning disability/autism practitioner with the ability to develop structured programmes of communication, personalised support and positive behaviour management. You will work closely with families and other professionals and will have the ability to supervise and mentor a staff team. You will help to deliver consistent, person centred services which meet the needs and preferences of individuals.

You will have previous experience, knowledge and a good understanding of working with people with complex needs, learning disabilities and autism. You must be skilled in assessment and support planning, using a variety of methods such as, communication pathways & positive behaviour support strategies. You will manage and deploy staff effectively to meet the needs of service users, you will have excellent communication skills both verbal and written. You must have a hands-on approach and be able to role model and mentor staff. A relevant social care qualification is essential (RNLD, BASW, DipSW Diploma Level 5). Applicants must possess a clean and valid driving license and have access to a vehicle.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBTQ+ community.
We can only accept applications from candidates who are located in and eligible to work within the UK.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures

Vacancy Reference Number: 81095

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. SVC: ATWD

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme

The Department and Role

The University offers an education that is challenging, difficult, enabling and transformative. The Academic Quality Service supports this offering.

Reporting to the Deputy Academic Registrar (Quality Assurance and Academic Services), the Head of the Academic Quality Service provides leadership for the University's quality assurance and related functions, and leads a team of 20 staff. In this role, you will be responsible for the support of the University's Education Committee (and its sub-committees), running and analysing Durham's student surveys, managing student appeals and academic misconduct processes, and overseeing the development and maintenance of new programmes, apprenticeship and educational partnerships (including the national Common Awards partnership, working with the Church of England and Theological Educational Institute (TEIs) partners across England, Scotland and Wales).

Researching, preparing and writing detailed evidence-based reports, you will advise committees (e.g, Education Committee) and senior leaders (e.g. Pro-Vice-Chancellor Education, Academic Registrar) within the institution. You will oversee the internal regulation of education, and be responsible for external engagement with key regulatory bodies as they relate to the oversight of education, and for the University's response to external review (QAA, TEF etc).

The Academic Quality Service is part of the Student & Academic Services Directorate. The Directorate provides a professional administrative support service to staff, students and potential students of Durham University. The Directorate - which also includes Student Registry, Student Immigration and Funding, and Student Recruitment and Admissions - sits within the Education Division, alongside the Careers and Enterprise Service and the Durham Centre for Academic Development (DCAD). The Education Division is led by the Pro-Vice-Chancellor Education

All of the services are based at the Palatine Centre in Durham City.

This role is available as maternity cover until 30 January 2026.

Further information about the role and responsibilities is at the bottom of this job description.

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

The interviews for this post are expected to take place on the 5th or 6th of December.

About Us

Do you want to make a difference? A REAL difference?

Oxfordshire County Council is on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice.We’re seeking the right people who can help us get there while embracing our value of ‘daring to do it differently’, as we continue to strive to do better.

In our Children, Education, & Families Directorate, we want every child to have the best possible education and with this goal in mind, we’ve set out to improve and transform our services.

As part of this, we are currently in the process of re-evaluating and restructuring our Specialist Education Needs and Disabilities (SEND) services, with the objective of advancing the educational outcomes for children and young people.

We’ve been consistently rated as “good” by Ofsted, but we are not content with that; we are ambitious and want to do even better!Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the children, young people, and families we work with.

About the Role

This role is a key component of the education service that holds strategic oversight and responsibility for admissions and home to school transport policy.An extensive part of the role will involve working closely with the County Council’s Supported Transport Service, utilising a service level agreement and ensuring eligible children have timely, safe and cost-efficient home to school transport.In school admissions there will be management and oversight of the processes that ensure Fair Access to places and services that are statutorily compliant.The postholder will liaise with multi-academy trusts, diocesan boards, governing bodies and senior leaders in schools to ensure processes work efficiently and children can access school places without delay.

Effective budget oversight will be critical, especially on home to school transport where demand and unit costs are growing significantly.

About you

You will be an experienced manager, who can work collaboratively and successfully across agencies, engaging with service user groups and families to deliver improved outcomes.You will have credibility when working with schools and partners and established ability to quickly develop and maintain positive working relationships with external colleagues and across the organisation at all levels, including elected members.

You will have the ability to undertake and manage complex and diverse nature tasks applying which necessitates knowledge and skills at an advanced level from specialist disciplines such as education, law, finance, management and procedural matters.

Also you will have a detailed understanding of the legislative framework for both admissions and home to school transport and quickly establish yourself as the Council’s subject matter expert for these areas.

Please refer to the role profile attached to this advert for more details.

Our Rewards and Benefits

• Relocation allowance of up to £8,000.
• Annual leave starting at 30 days per year (plus bank holidays).
• A comprehensive Local Government Pension Scheme (LGPS).
• Flexible working.
• Employee Assistance Programme including access to health and wellbeingsupport 24 x7.
• Range of family friendly policies.
• Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Excellent learning and development opportunities

Ourcommitment to:
Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:
Guaranteed Interview Schemes

As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:
Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:
Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk

Proud member of the Disability Confident employer scheme

Your new company
A successful manufacturing client in the heart of Tyrone. They are a manufacturing site who work to ISO9001 standards and have a great company culture. A solid business with new orders secured leading to this role.

Your new role
As the Customer Quality Manager, you will take a leading role in ensuring that effective quality processes, plans and reporting are in place to make sure that the quality standard of the company's products continues to meet world class quality standards. This role will require the Customer Quality Manager to work closely with the department's Quality Manager in resolving repeat customer replacements.


What you'll need to succeed
Ideally you will have strong technical knowledge which can be applied to a Manufacturing Environment and have the ability to build strong Customer relationships and be a team player. You will be a self-motivated individual and able to multi-task and prioritise own work with a can do, find a way, attitude. Experience of delivering high quality work to deadline and must display initiative and integrity. Excellent interpersonal and communication skills and Proficient in Microsoft Office; specifically the use of Microsoft Excel to filter, identify, analyse and interpret trends or patterns in data.4.5 day week

What you'll get in return

• Competitive salary
• Westfield cash plan
• Life Assurance
• Pension
• Great work environment

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Information about the Team – This role is within the Strategic Support, Policy and Change Team in HMPPS Wales. This team is part of the Strategic Support Assurance and Administration Directorate. The team has a broad remit that includes change management, business planning, Welsh policy, risk management and leading on the estates strategy.

Additional Information - This is an exciting project management role working at the frontline of change delivery across HMPPS in Wales (both Probation and Prison) . The postholder will support the Senior Project Manager to manage and deliver change across Wales.

Overview of the job

The Band 7 Project Manager has the authority to run a small project or initiative on a day-to-day basis on behalf of the project board / SRO. They are responsible for ensuring that the project produces the required products within the specified tolerances of time, cost, quality, scope, risk and benefits. For larger projects, they will manage particular aspects of the work / workstreams and report to the Band 8 or 9 Project / Programme Manager.

This could be considered a developmental role for staff who aspire to manage larger projects in their own right at Band 8 or 9 and support will be offered to ensure progression to higher levels.

Summary

The Project Manager will require professional expertise in the effective use of project methodologies and techniques in managing a variety of projects and the day to day delivery of the project team.

The job holder will be responsible for managing the project to support a result capable of achieving the benefits defined in the Business Case.

Proud member of the Disability Confident employer scheme

Join our team!

Are you a passionate Manager? If so, we'd love you to join our team!

This role sits predominantly within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

This is a remote position, traveling between East and West of North England. Car allowance and Mileage provided.

What you'll be doing...

As an Operaional Support Manager you will proactively manage teams as well as be accountable for overseeing recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing teams
• Controlling and managing budgets creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning

In this role, you will support sites in our Business & Industry, Education, and Concessions!

Working Pattern: Monday - Friday (Occasional weekend work)

What can you bring?

In this role:

• Proven experience of successfully managing teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing teams, contract catering essential

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.