Total 18 Manager level Customer Service job vacancies in Dorset, BH17 0RB

Team Leader - Bournemouth- £13.62 ph

Typical Shifts are: Monday - Sunday, working 5 shifts a week, flexible times depending on the rota

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Team Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Bournemouth. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Registered Manager (Nurse)
Poole, Dorset
Up to £75,000

I am looking for an exceptional person to manage a fabulous, purpose-built large care and nursing home in the beautiful town of Poole in Dorset. This is an exciting opportunity to manage a fantastic home and work with a great team of friendly staff.

Duties will include:

• Utilising leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
• Being the person in charge responsible for the day-to-day running of the Service
• Managing the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy
• Providing improvement, independence and choice for Service Users
• Complying with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines
• Being a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees
• Developing a culture of continuous quality improvement, using the framework of clinical governance
• Ensuring that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

For this role you must have:

• Extensive experience of managing a large nursing home
• Experience of leading, developing and managing a clinical staff team
• A good working knowledge of CQC standards
• Excellent communication skills to engage effectively with service users, their families and colleagues, good interpersonal and working relationship skills are essential


For more information on this role, please call Elite on 01604 879345

Proud member of the Disability Confident employer scheme

The Role
The Deputy Manager will:
Supporting the Registered Manager to ensure the delivery of efficient, effective services, providing exceptional care, that meets and exceeds the diverse needs of the clients and all other stakeholders.
Responsibilities and accountabilities
Assume responsibility for the services provided by the home.
Provide a high standard of care and reablement to residents, based on the assessment of care needs and in consultation with the residents, their relatives and the care team.
Continuously evaluate the quality of care given, and regularly reassess the needs of residents in consultation with them, their relatives and the care team, and to effect change required to achieve planned goals.
Administer and order medicines in accordance with residents' needs and the home's policies and procedures.

Maintain necessary records and ensure the accuracy and reliability of the systems for administering medicines.
Liaise with residents' GPs and other relevant healthcare professionals such as but not limited to occupational therapists, physiotherapists, community nurses, etc.
Engage in care planning and implementation of care plans.
Work in partnership with residents' families and friends in planning, implementing, and reviewing care plans.
Enable residents to receive appropriate religious, cultural, emotional and psychological support.
Day-to-day running of the home
Take responsibility for the running of the home in absence of the Registered Manager. "' Assist the Registered Manager with the general management of the home working under their guidance and leadership.

Assist the Registered Manager to produce and maintain the operational policies and procedures needed to run the home effectively and efficiently and to achieve legal compliance.
Support the Registered Manager in their duties to ensure the home complies with all relevant legislation.
Assist the Registered Manager with the recruitment, appointment, deployment, training, and development of all staff employed by the home.
Provide support and professional supervision to all staff as appropriate and ensure they contribute to the best of their ability to the efficient running of the home and the creation of the right atmosphere.
Management of premises
Financial management
Assist the Registered Manager with the management of the home's financial affairs.
Assist the Registered Manager in maintaining administrative systems and financial records.
Person Specification

EDUCATION AND QUALIFICATIONS
Essential:
level 4 in Health and Social Care or transferable qualification of the same level.


KNOWLEDGE AND SKILLS
Essential:
Knowledge of writing and reviewing personalised care plans.
Responsive to resident’s needs.
Excellent interpersonal skills.
Ability to encourage and motivate others.
Develop and support staff and recognise individual talents and achievements.
Good listener.
Ability to advise.
Comprehensive knowledge of relevant legislation, regulation, and practice.
Good knowledge and understanding of the Care Act 2014, Care Quality Commission Fundamental Standards, Mental Capacity Act 2005, NHS and Community Care Act and Carers Act.
Health and safety legislation.
Risk assessment and Health and Safety.
Safeguarding adults.
Knowledge and Practice in administering medication.
End of Life Care.
Equality and diversity awareness.
Person Specification
Must haves:
• Professional Qualification and/or Management qualification e.g. DIPSW, DIPSSCM, DIP COT, NVQ4 or equivalent CSS with advanced counselling.
• Experience of working at a Management or senior level in a Day Service setting. • Participation in recruitment process
• Managing people through supervision and personal development review. • Health and Safety, risk assessment and management
• Assessing older people and people with a disability. • Developing care plans and completing reviews.
• Promoting services to the wider community. • Marketing
• Project Work
• Management of medication
• In depth knowledge of a wide range of medical conditions and their potential impact on a person’s independence in their daily lives.
• Legislation which impacts on the Community and setting e.g. NHS, Community Care Act, HSAW Act.
• National Care Standards.
• Knowledge of Safeguarding • Risk Assessment
• Staff Management
• Budget Management
• Manage and motivate staff • Promote service
• Communicate effectively both oral and written • Maintain records/report writing
• IT skills
EXPERIENCE
Essential
Knowledge and experience of running health and social care within a residential setting.
Detailed, comprehensive knowledge of all relevant legislation and other policies including Health and Safety and Adult Safeguarding requirements/procedures.
In depth knowledge of the Care Act 2014 • Relevant regulated service experience in a health and social care setting.
Working within a challenging environment with often competing demands.
Performance monitoring of operational services to ensure compliance with KPl's, regulatory and company performance requirements.
Achievement of targets, excellence, and quality in service delivery.
Effective management of budgets and resources.
People focused: Integrity: Development: Genuine: Teamwork:
You will keep your knowledge of technology and best practice up-to-date to ensure care staff engage with the most effective ways to deliver high levels of care.
The post holder will also possess the following attributes: Commitment to continuing professional development for themselves and the services they support.
Self-motivated, with a professional demeanour.
Thinks corporately, with a commitment to achieving a high standard of customer care and service. Approachable, with a calm and patient manner; whilst resilient and able to accept challenge.

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Experience of Managing a service of a similar size and client group
Experience of overseeing a nursing service
Is currently registered with CQC
QCF Level 5 or equivalent

Weymouth College is a General Further Education College situated on the stunning Jurassic coastline in Dorset. We are an ambitious college offering broad learning opportunities to our students who are at the heart of all we do.

We have an exciting opportunity to join our dynamic team delivering our commercial sports centre and lettings. Full time position to cover a range of shifts including evenings and weekends - a job share would be considered.

This is a senior position and an opportunity to influence the development and running of our services. Professional attributes and a passion for health and well being essential.

For an informal discussion about this role, please contact Lewis Stripp at lewis_stripp@weymouth.ac.uk

Job Title: Senior Marketing Manager
Salary: £200 Per Day
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm | Hybrid Working

We are looking for a dynamic Senior Marketing Manager to join our client's team and lead their commercial marketing efforts. In this role, you will develop and deliver strategic marketing initiatives that enhance brand awareness, drive customer acquisition and retention, and generate income across various services. You will work closely with senior colleagues to align marketing outcomes with organizational goals and manage a team of marketing professionals to meet ambitious targets.
Key Duties and Responsibilities:

• Develop and implement a comprehensive marketing strategy in collaboration with the Head of Commercial Marketing.
• Provide strategic marketing leadership and advice for income generation, recruitment, awareness campaigns, and behaviour change initiatives.
• Lead and mentor a team of marketing professionals to achieve marketing goals and objectives.
• Oversee the creation and execution of marketing plans to meet organizational income targets and statutory service outcomes.
• Manage forecasting and KPI tracking for marketing campaigns and channels.
• Conduct soft market testing, tendering, and contract management for advertising contracts.
• Identify new income growth opportunities and stay updated on sector developments affecting service delivery.
• Foster relationships with internal teams (Creative Services, Communications, Web, Research, Insight, Procurement, and Policy) for integrated campaign development.
• Promote the use of data and business intelligence in marketing decision-making.
• Ensure compliance with relevant legislation and best-practice guidelines.

Requirements:

• Relevant degree or equivalent experience.
• Advanced professional qualification (e.g., CIM) is desirable.
• Experience in strategic marketing and integrated campaign management.
• Proven track record of effective people, change, and stakeholder management.
• Experience in media planning, buying, and using various marketing channels (web, social media, email marketing, video, print, etc.).
• Expertise in contract management, creative media buying, and marketing agency management.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group

Your new company
I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based ont he sunny south coast in their Bournemouth Head Office.

Your new role
As the IT Service Desk team lead, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will act as a point of escalation for Service Desk team members when required and provide enhanced support and a 2nd level of incident investigation.

What you'll need to succeed
Education and Qualifications:

* ITIL v3/v4 Foundation qualification is desirable

* MCP certification would be desirable

Knowledge & Experience:

* 2+ years' experience of providing team leader support in a similar role

What you'll get in return

• Competitive salary and bonus scheme
• Company pension scheme
• Life Assurance
• Professional Subscriptions paid for
• 24 days holiday (rising to 28) plus Bank Holidays
• 2 fully paid volunteering days per year
• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
• Cycle to work scheme!
• Colleagues Benefit Booklet with a range of store offers discounts and promotions.
• Family Friendly Policies
• Excellent development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advertisement

Position: Insurance Manager
Location: Dorset
Department: Audit, Insurance, and Strategic Risk Management .

Job Description:
We are currently seeking an experienced and knowledgeable Insurance Manager to join our team in Dorset. As the Insurance Manager, you will play a pivotal role in leading the Insurance function within the Audit, Insurance, and Strategic Risk Management Department. Your primary responsibility will be to develop and implement comprehensive insurance arrangements for Dorset and Devon & Cornwall Police.

Key Responsibilities:

• Lead and manage the Insurance function, providing expert guidance and support to the team.
• Develop and maintain effective insurance policies and procedures in line with organisational objectives and regulatory requirements.
• Act as the primary advisor on insurance matters for Devon & Cornwall Police, Dorset Police, OPCC Devon & Cornwall, and OPCC Dorset.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee the analysis of insurance risks and claims, implementing strategies to mitigate potential losses.
• Collaborate with internal stakeholders to assess insurance needs and identify opportunities for improvement.

Position Requirements:

• Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field.
• Extensive experience in insurance management, preferably within the public sector.
• Strong knowledge of insurance principles, practices, and regulations.
• Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels.
• Proven track record of managing complex insurance portfolios and delivering results.
• Relevant professional certifications (e.g., ACII, ARM) would be advantageous.

Why Join Us:

• Opportunity to make a significant impact within a dynamic and growing organisation.
• Competitive salary and benefits package.
• Supportive work environment with opportunities for professional development and advancement.
• Chance to work with a dedicated team committed to excellence in service delivery.

If you are a proactive and driven individual with a passion for insurance management, we want to hear from you! Apply now to join our team and contribute to the success of Dorset and Devon & Cornwall Police.

To apply, please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk with the subject line "Insurance Manager Application."

Job title: Clinical Deputy Manager

Location: 47A Lindsay Road, Poole, Dorset, BH13 6AP.

Salary: Competitive Depending on experience.

Contract: 42 Hours per week.

Shift Pattern: Generally Monday to Friday , but some flexibility will be required in order to conduct night visits or weekend working to support the team.

Welcome Bonus: Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £2000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.



You'll help us make health happen by:

• You'll oversee and assist all aspects of nursing care/activities within the home
• With the help of your team you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records
• It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home
• Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• With a real understanding of the benefits that the right nursing care can bring to resident's lives, you'll champion independence, choice and dignity by delivering the highest quality care to our residents
• You'll possess up-to-date knowledge of tissue viability, infection control and care planning
• An effective communicator who's able to build strong and honest relationships with residents and their families
• You're a natural leader, someone who's ready to share their clinical experience - leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships
• Someone with excellent time management who can effectively prioritise their workload
• A respectful and compassionate team player with the belief in giving your personal best

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 33 days holiday
• Paid breaks
• Free parking
• Sick pay
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Are you a Dynamic, ambitious Home Manager looking to make the next step?
Due to an external promotion Shaw healthcare is recruiting for a proven Home Manager for our 80 bedded home with state-of-the-art facilities delivering specialist care and nursing services in Poole, Dorset.
Working with the local community, GP’s and professionals to deliver a care offer that truly enables residents to continue to lead as full a life as possible. Our high-quality nursing and care support places the individual at the centre of all we do and is based on our core values of Wellness, Happiness and Kindness.
Figbury Lodge is a 60 bedded care service that provides a mixture of nursing, residential and dementia beds, with an additional 20 transitional beds.
Salary: up to £75,000 depending on experience
Benefits:

Employee Ownership Trust – Due to being an Employee Ownership Trust staff have received up to £1650 tax free bonus to date
35 days annual leave
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff
Objectives

To utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
To manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
To provide improvement, independence and choice for Service Users.
To comply with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines.

Leadership

To be a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees as well as being consistent in all actions and decisions.
To set and maintain clear standards of care within the Service in line with Shaw healthcare’s Vision “To provide the quality of care we would want for our loved ones”, policies and procedures.
To ensure that employee selection processes are applied thoroughly and that all candidates are treated professionally and that successful candidates are ‘onboarded’ fully and comprehensively
To develop a culture of continuous quality improvement, using the framework of clinical governance

General Management

To manage effectively the Service’s budgets and deliver the Key Performance Indicators set for the Service.
To ensure that the Service complies with all statutory obligations and relevant legislation (e.g. environmental health, health and safety).
To enable Service Users to control their own financial affairs, where possible, and finances monitored with up to date accurate records kept of all transactions. In the case of the Manager being the appointee for any Service User, the financial control of their affairs must be undertaken
To ensure that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

Essential Requirements

Qualified Nurse with a valid PIN
Caring and Compassionate
Experience of Managing a service of a similar size and client group

Job title: Clinical Deputy Manager

Location: 47A Lindsay Road, Poole, Dorset, BH13 6AP.

Salary: Up to £51,324 per annum, Depending on experience.

Contract: 42 Hours per week.

Shift Pattern: Generally Monday to Friday , but some flexibility will be required in order to conduct night visits or weekend working to support the team.

Welcome Bonus: Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £2000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.



You'll help us make health happen by:

• You'll oversee and assist all aspects of nursing care/activities within the home
• With the help of your team you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records
• It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home
• Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• With a real understanding of the benefits that the right nursing care can bring to resident's lives, you'll champion independence, choice and dignity by delivering the highest quality care to our residents
• You'll possess up-to-date knowledge of tissue viability, infection control and care planning
• An effective communicator who's able to build strong and honest relationships with residents and their families
• You're a natural leader, someone who's ready to share their clinical experience - leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships
• Someone with excellent time management who can effectively prioritise their workload
• A respectful and compassionate team player with the belief in giving your personal best

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 33 days holiday
• Paid breaks
• Free parking
• Sick pay
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Receptionist Team Leader

Bournemouth Hospital | Customer | Permanent contract | Full time

Up to £25,000 per annum, dependent on experience

37.5 hours per week - Standard shifts of 7am - 3pm & 1pm - 9pm, some weekend work required

A fantastic opportunity has arisen to join Bournemouth Nuffield Hospital as a Receptionist Team Leader. As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation - and as the face of Nuffield Health, you will guide and support your team to help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

We would welcome applications from experienced Receptionists from other business sectors.

The Opportunity

As our Receptionist Team Leader you will:

• Assist the Support Services Manager in ensuring day to day Front of House activities are carried out to the highest standard
• Provide a friendly, efficient Reception service to all patients, visitors and colleagues
• Ensure work is carried out within agreed working practices and procedures
• Provide guidance, training and support to the Front of House Team, helping them to achieve their potential and accomplish departmental objectives
• Ensure cover is arranged for all gaps in the rotas and personally cover any unfilled shifts

The Person

To succeed as a Receptionist Team Leader, you will need:

• Excellent customer service and interpersonal skills
• Experience of leading a team
• Good IT and keyboard skills
• Good organisation and analytical skills
• Flexible approach to working rota
• Experience of working in a customer facing environment

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With financial wellbeing support, a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Nuffield Health Bournemouth Hospital

At Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state of the art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme