Total 36 Manager level Customer Service job vacancies in Derby

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

PLEASE NOTE: To view the Job Description and Person Specification, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account Specific tasks for the Commissioning Manager will include but not be limited to: Leading the development and management of key dashboards and relevant reporting for assurance and financial recovery; Leading specific projects and the development of projects within recovery plans/priorities for Urgent and Emergency Care; Leading specific pieces of work to review services and ensure that we are commissioning for the needs of our population; Working in partnership with others across the Derby and Derbyshire Integrated Care System (ICS) to meet the challenging transformation agenda; Leading the production of documentation to the expected standard and report against milestones and delivery of current and future projects; Deputising for Senior Commissioning Manager (and other team members where appropriate) at appropriate level meetings including chairing where appropriate; Implementation and co-ordination of strategy; Line management of appropriate team members as required; Engender matrix working across the team and with other teams within the Integrated Care Board (ICB); Working across the system to align workloads of the team and ensure key projects are prioritised.

Headteacher, job vacancy, Specialist Education School in Derby

Location: Derby, UK
Salary: £68,500 - £75,300 (Pay Scale L16 - L20, Depending on Experience)
Employment Type: Permanent, Full Time (40 Hours Per Week)
Benefits: Teachers Pension, Life Assurance & Health Plan, Company Sick Pay, Enhanced Annual Leave, Continuous Training & Professional Development
About the Role:

We are excited to partner with one of the leading providers of specialist education in the country to recruit an inspirational and dedicated Headteacher for a brand new Specialist Education School opening in Derby next year. This school will cater primarily to students with Autism and ADHD, spanning both primary and secondary school ages.

The successful candidate will start in September, well ahead of the school's opening, to be pivotal in the planning, creation, registration, and running of this innovative educational environment. As Headteacher, you will play a crucial role in shaping the school's vision and ethos, developing a bespoke curriculum, and assembling a dynamic team of educators to achieve an Ofsted outstanding rating.

Key Responsibilities:

School Planning and Development: Lead the strategic planning and development process for the new school, ensuring all necessary preparations for a successful opening.
Curriculum Design: Develop and implement a comprehensive and inclusive curriculum tailored to meet the needs of students with Autism and ADHD.
Team Building: Recruit, train, and manage a dedicated team of teachers and support staff, fostering a collaborative and supportive working environment.
School Registration: Oversee the school's registration process, ensuring compliance with all regulatory requirements and standards.
Operational Management: Manage the day-to-day operations of the school, including budgeting, resource allocation, and maintaining high standards of teaching and learning.
Student Welfare: Promote the well-being and academic progress of all students, implementing effective safeguarding and inclusion policies.
Community Engagement: Build strong relationships with parents, carers, and the wider community to support the school’s objectives and enhance student outcomes.
Continuous Improvement: Lead the school towards achieving an Ofsted outstanding rating through continuous evaluation and improvement of school practices and policies.
Criteria

Proven experience in a leadership role within a specialist education setting.
Strong understanding of the needs of students with Autism and ADHD.
Excellent strategic planning and organisational skills.
A track record of successful curriculum development and team leadership.
Commitment to achieving the highest standards of education and student welfare.
​​​​​​​How to Apply:

If you are a visionary leader passionate about making a difference in the lives of students with Autism and ADHD, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and vision for this exciting new school

Children’s home/Registered Manager
£42,000 - £46,000 per annum
Derby area
40-hour week, 9-5 on average. 30 days annual leave (including bank holidays)

MAIN RESPONSABILITIES

- To Manage the daily running of the children’s home(s) in line with company policy and regulatory requirements. Supervising and providing guidance, support, direction and leadership to staff.
- To Model best practise approaches during challenging behaviours, ensuring there is coherent and consistent high levels of care.
- To Register as a Manager with OFSTED and to work directly with and as part of the senior management team for the best interest of the young people, staff, and company.
- To be Designated safeguarding lead

KEY TASKS

- To ensure the policies, procedures and frameworks that underpin the home are up to date and affectively implemented daily representing best practise and reflective of the company’s inclusion and culture.
- Establish and use methods to evaluate the quality of care provided by staff within the home and to make improvements where necessary and encourage continuous improvement.
- Model the best practise approaches to working with and supporting children with challenging behaviours.
- Ensure a regular use of effective handovers and debriefs for staff.
- Participate in the placement of children and their transition process in and out of the home.
- Regularly review the staffing structure and support HR with recruitment, induction, and training.
- Regularly review the budget needs within the home
- Ensure daily practise within the homes reflects the equality and diversity goals of the company and needs of the staff and young people
- Work effectively with all professionals and multi agencies that are required for the best care of the young people.
- Conduct supervisions, welfare meetings and disciplinary meetings as and when required as per company policy.
- Provide consistent leadership, ensuring staff feel respected, listened to, and supported.
- Implement performance plans where particular staff require the extra support. Assess skill gaps and work with HR to implement training and mentoring where needed.
- Conduct probationary reviews and appraisals.
- Directly Manage the team leaders and ensure they are equipped with the skillset required to be line managers to the support workers within the team.
- Take part in scheduling shifts and working on the rota to ensure that the home is staffed appropriately and adequately. Ensuring on call and managerial presence at all appropriate times
- Ensure staff, visitors and young people are safeguarded daily and health and safety protocols are followed according to the health and safety at work act 1974
- Work with your staff team to ensure positive outcomes, reducing incidents and providing a safe environment for young people, visitors, and staff.
- Report and whistle blow any work situation that is deemed by the management of health and safety act 1999, to cause imminent danger and shortcomings of the employer’s protection arrangements.
- To monitor and maintain standards against agreed criteria and objectives and to implement quality assurance systems, which reflect agreed good practice.

(This job description may be reviewed and amended regularly as per the needs of the business)

Qualifications

- Relevant Management qualification such as level 5 Diploma in leadership and management or equivalent
- Relevant Social Care qualification such as NVQ-level 5 or equivalent
- Willing to work towards the next appropriate level of qualification and any further courses and training seen relevant by the company
- Up to date safeguarding training.
- DBS on update service
- Relevant NVQ/ Level 3 Diploma or equivalent
- Pass registration with OFSTED

Proud member of the Disability Confident employer scheme

Children’s Home Deputy Manager
£32,000 - £34,000 per annum
Derby area
MAIN TERMS: 40-hour week, 9-5 on average. 28 days annual leave (including bank holidays)

MAIN RESPONSABILITIES

- To Work with the Manager to manage the daily running of the children’s home(s) in line with company policy and regulatory requirements. Supervising and providing guidance, support, direction and leadership to staff and to take the Managerial responsibility on the Managers absence.
- To Model best practise approaches during challenging behaviours, ensuring there is coherent and consistent high levels of care.
- Work directly with and as part of the senior management team for the best interest of the young people, staff, and company.


KEY TASKS

- To ensure the policies, procedures and frameworks that underpin the home are up to date and affectively implemented daily representing best practise and reflective of the company’s inclusion and culture.
- Establish and use methods to evaluate the quality of care provided by staff within the home and to make improvements where necessary and encourage continuous improvement.
- Model the best practise approaches to working with and supporting children with challenging behaviours.
- Ensure a regular use of effective handovers and debriefs for staff.
- Participate in the placement of children and their transition process in and out of the home.
- Regularly review the staffing structure and support HR with recruitment, induction, and training.
- Support the Manager to regularly review the budget needs within the home
- Ensure daily practise within the homes reflects the equality and diversity goals of the company and needs of the staff and young people
- Work effectively with all professionals and multi agencies that are required for the best care of the young people.
- Conduct supervisions and welfare meetings and attend disciplinary meetings with the Manager/HR as and when required as per company policy.
- Provide consistent leadership, ensuring staff feel respected, listened to, and supported.
- Work with the Manager to implement performance plans where particular staff require the extra support. Assess skill gaps and work with HR to implement training and mentoring where needed.
- Support the Manager to conduct probationary reviews and appraisals.
- Directly Manage the team leaders and ensure they are equipped with the skillset required to be line managers to the support workers within the team.
- Take part in scheduling shifts and working on the rota to ensure that the home is staffed appropriately and adequately. Ensuring on call and managerial presence at all appropriate times.
- Ensure staff, visitors and young people are safeguarded daily and health and safety protocols are followed according to the health and safety at work act 1974
- Work with your staff team to ensure positive outcomes, reducing incidents and providing a safe environment for young people, visitors, and staff.
- Report and whistle blow any work situation that is deemed by the management of health and safety act 1999, to cause imminent danger and shortcomings of the employer’s protection arrangements.
- To monitor and maintain standards against agreed criteria and objectives and to implement quality assurance systems, which reflect agreed good practice.

(This job description may be reviewed and amended regularly as per the needs of the business)

QUALIFICATIONS

- Relevant Management qualification such as level 5 Diploma in leadership and management or equivalent
- Willing to work towards the next appropriate level of qualification (Level 5) and any further courses and training seen relevant by the company
- Up to date safeguarding training.
- DBS on update service
- Relevant NVQ/ Level 3 Diploma or equivalent

Proud member of the Disability Confident employer scheme

Residential Children’s Support Worker
Social Care & Education
Job Title: Registered Manager
Salary: £ 40,000 to £45,000
Locations: Derby,DE7
Contract: Full Time, Permanent

Social Care and Education have a fantastic opportunity for an experienced and dedicated Registered Children’s Home Manager to join a small, welcoming home in Derby, supporting young people under the age of 18.

The Role
As the Registered Children’s Home Manager, you will play a key role in ensuring the smooth running of the home, providing a safe and nurturing environment for young people who have experienced childhood trauma and challenging behaviours.
• Ensure the home is fully compliant with Ofsted regulations and best practices.
• Lead, manage, and support a small, committed staff team.
• Provide training and development to ensure staff are up-to-date and effective in their roles.
• Create a nurturing and supportive environment, addressing the individual needs of young people.
• Promote and encourage educational engagement and development.
• Oversee the physical, mental, and emotional health and well-being of young adults.
• Manage staffing rotas, ensure the home is fully staffed, and be available for on-call duties.
• Work closely with the multi-disciplinary team (MDT) and attend MDT meetings to support young people’s holistic care plans.
• Conduct regular staff meetings and appraisals to maintain high standards of care.

The Requirements
• Level 5 Diploma in Leadership and Management within a Children’s Home setting.
• Minimum 2 years’ experience as a Registered Manager or 4 years as a Deputy Manager, with the ambition to progress.
• Strong knowledge of Ofsted regulations and experience in managing challenging behaviours.
• Understanding of childhood trauma and its impact on young people.
• A valid UK driving license is essential.

Service Care Solutions have a new and exciting opportunity which has become available in the Derby area! The role itself is working a emergency call handler for the elderly who has the emergency button assistance built into their home.

Derby City Council are looking for a new face to join their forever growing team to assist with the inbound calls made from the elderly community who are currently still living in their own accommodation.

The team is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to their own internal telecare service which is available 24/7 and 365 days a year.

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

The role is a full time role working NIGHTS between the hours of 23:00-7:00am on a rota basis currently paying £15.98-£20.00ph

Requirements for the role:

Needing to be a driver

Need to have experience with call handling OR a care background

Enhanced DBS

Previous experience as a team leader/supervisor

Must have previous experience working with the elderly

If this is something you are interested in then please get in touch!

APPLY NOW - Send your CV to Macy… macy.robinson@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

*Service Care Solutions also offer a referral fee of £250 for anyone you may know*

If this is something you are interested in, please send across your CV to macy.robinson@servicecare.org.uk or give me a call on 01772208964

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa orSkilled Worker Visa, please click on the link to check your eligibility before applying for thispost as we may be unable to provide sponsorship Impacts of the changes to the UKimmigration policy | NHS Employers

We are looking for an ambitious and talented individual who is looking to take the next step in their career as an operational manager in the NHS. As part of the Patient Access leadership team the post holder will provide day to day operational management support to the Centralised Outpatient team at Royal Derby Hospital.



The team is made of c132 WTEs, with a total annual budget of c£2m.



You will therefore need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. You will have a track record of demonstrable leadership, being a role model for high quality values and behaviour, and the proven ability to inspire a shared purpose to develop capability through service improvement and transformational change.



This will be a demanding role with influence and impact across the site, so it will require good stakeholder management skills via clear communications and visible leadership.



You will also be joining us at a time of unprecedented change as we look to revolutionise our Outpatient Services, we are currently engaged in an ambitious improvement programme including the introduction of a new electronic patient record systems (EPR). This will require you to have experience and knowledge of effective change management tools and techniques, whilst at the same time ensuring that the patient is at the centre of everything you do.







All functions of general management are expected with the successful candidate being key in helping to deliver a safe and effective patient experience, positive and supportive working culture for our teams.

This role provides senior operational leadership supporting the team. Liaising with the Business Units leadership and clinical teams to deliver safe, effective and high performing services.

The successful individual will perform all functions of a general management role to meet the needs of our patients, services and workforce.

Closing Date: 29 August 2024

Interview Date: 9 September 2024

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.



Following the recent update on UK immigration policy for those on a Health and Care Visa or
Skilled Worker Visa, please click on the link to check your eligibility before applying for this
post as we may be unable to provide sponsorship Impacts of the changes to the UK
immigration policy | NHS Employers


This advert closes on Thursday 29 Aug 2024

Derby and Derbyshire Integrated Commissioning Board Primary Care Clinical Quality Team deliver the Primary Care Quality Assurance and Improvement Functions as stipulated within the ICB Delegation. This includes quality improvement to improve efficiency in the provision of high-quality services, development, and review of relevant Primary Medical Services Contracts, including quality standards, incentives, observance of service specifications & associated quality schedules. Also included is assessment of quality and outcomes (including clinical effectiveness, patient experience, patient safety and addressing inequalities) through quality monitoring systems and processes. The role is responsible for ensuring high quality, safe care is delivered across Primary Care in Derby and Derbyshire Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job title: Operations Manager
Salary: £60,000 - £70,000 per annum.
Working hours: full time
We have an amazing opportunity available to join one of our clients in the Derbyshire are to oversee the management of two children’s homes to ensure the best care for vulnerable children aged 8-18. You will be responsible for the following:
• Strong leadership- supporting the Registered Managers
• An understanding of Ofsted regulations and strict abidance with them
• Research into the development of plans
• To ensure all services are fully compliant with all legal, statutory, regulatory and organisational requirements.
• Contributions to budget setting.
• Networking with external organisations
• Ensure that monthly supervision takes place for the registered manager and responsible individual.
To be considered for this role you must possess the following criteria:
• 4 years’ experience as a Registered Manager within the childcare sector
• Excellent knowledge of regulations and requirements
• Understanding of commercial strategies
• A degree or equivalent qualification with formal sector related certifications
• NVQ LV5 in Health and Social Care or equivalent
• Experience in residential homes or placement authorities
• You must be flexible
• You must hold a Full UK Drivers’ License
• Support growth and development of our staff
Interested? Apply today.

Job Title: Residential Team Leader
Salary: £28600
Location: Derby
Hours of Work: Full-time
Social Care & Education are looking to hire a motivated and empathic Children Home Team Leader. You will be expected to support the emotional and physical needs of all the children within the home, ensuring you provide comfort and care at all times.
As a Team Leader, your main duties will be to:
· Provide high quality care services that support the needs of children and young people
· Be an advocate for their well-being
· Provide strong, motivational leadership to the team.
· Be responsible for safeguarding and promoting individual rights
· Provide good quality care, which is free from oppression and where differences are respected and valued.
· Provide high-quality support to children and young people with emotional, mental health, and behavioural issues.
· Implement care plans and risk assessments, ensuring the well-being of each individual.
· Maintain a good level of spoken and written English to effectively communicate with individuals, families, and team members.
· Ensure compliance with relevant legislation and policies related to children and young people's care.
· Assist in leadership and management of the home, ensuring a safe and supportive environment
· Support staff development and training, providing guidance and feedback.
· Participate with new admission procedures for new residents.
To be a Team Leader, we require you to have:
· Level 3 Diploma in Residential Childcare (or equivalent)
· Training certificates in First Aid, Food Hygiene, Fire Safety, Child Protection and Behaviour Management.
· Full Driving Licence
· Effective Leadership (12 months experience) in a similar role and environment, 2-3 years’ experience working with children and young people in a similar setting.
· Working alongside multi-agencies (e.g. Social Worker)
· Excellent IT skills- able to use outlook, word and excel
· Thorough knowledge of children legislations and safeguarding procedures.
· Strong interpersonal skills and the ability to communicate effectively with young people, families and professionals
· A compassionate and caring nature with a genuine desire to make a difference.
· Ability to work flexibly, including weekends and evenings as required.