Total 13 Manager level Customer Service job vacancies in Delhi, Delhi

What You Will Be Doing

• Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.
• Provide technical guidance to customers on product configuration and best practices.
• Understand and align with the customers security and business objectives, including pain points.
• Collaborate with our technical support team to address and resolve complex technical issues.
• Conduct training sessions or workshops with customers to understand their environment and strategize for future success.
• Work closely with the wider team to identify potential opportunities to expand the portfolio within existing customers and drive product adaptation.
• Stay up to date on industry trends and emerging technologies, especially in the security space.
• Conduct Quarterly reviews with customers to ensure product and feature adoption is maximized.

What We Need From You

• Bachelor's degree in a technical discipline, or equivalent experience
• 3+ years of cybersecurity or networking software in a CSM or TAM role.
• Excellent track record in developing customer relationships or working as a trusted advisor.
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.
• Experience troubleshooting enterprise applications in Windows and Linux environments.
• A good foundation of networking concepts.
• A self-motivator who thrives on identifying and resolving customer pain points.
• Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.

Nivaan Care is an early stage healthcare startup backed by marquee VC funds.We are solving the problem of management of chronic pain in Indian patients. Our pain management solution offers convenient, accessible, and personalized care for individuals with chronic pain. We are the first pain management solution in India to take a comprehensive, multi-disciplinary, phygital approach to solving chronic pain. The startup is founded by IIT Kanpur and Wharton alumnus who carry extensive healthcare experience among them.

1) Manage  complete clinical operations

2) Coordinating with stake holders to ensure optimum patient experience

3) Patient counseling and guidance to ensure long term patient engagement with Nivaan

4) Tracking and improving patient experience for different stages of patients journey

5) Maintain at clinic revenue collection Data

6) Handhold the patient through specialist consultation and treatment journey
7) Achieve revenue targets for care plans

1) We are looking for hustlers who believe in achieving targets

2)  2-4 Years of work ex in a similar role (preferred)

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

• Disseminate all information by the Management to team members

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

• Develop lead sources through prospecting, referrals, trace files, and cold calls

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

• Conduct site inspections with prospective and existing clients

• Develop and implement new sales strategies, tactics and action plans for account base

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

• Maintain and update current account information records

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

• Negotiate food prices, place required daily food orders and ensure prompt delivery

• Generate purchase orders on approval requisitions and obtain necessary authorization

• Obtain competitive price quotations and confirm purchase availabilities

• Provide the Financial Controller with a monthly summary of purchasing reports

• Coordinate regular inventories with storeroom personnel and department heads

• Coordinate capital project purchases with corporate purchasing and outside contractors

• Cultivate the sound supplier relationships

• Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

• Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

• Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists

• Liaising with central reservations to communicate new rate plans and promotions
• Liaising with travel agents, the revenue manager and the rooms division manager
• Assisting the sales team in setting their rates
• Maintaining the in-house reservations systems
• Forecasting revenue streams
•  Observe and ensure that proper telephone manners are maintained at all times
•  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
•  Follows up on tentative bookings and updates reservation status
•  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issue
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

• Strategic Pricing and Yield Management
• Monitoring market trends and competition analysis
• Data-Driven Decision-Making
• Forecasting and Budgeting
• Inventory Management and Distribution
• Reviewing and Optimizing Revenue Performance
• Revenue Strategy & Analysis Processes

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The incumbent will report to the VP / AVP - Operations Capability. The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Ensuring 100% process compliance in relation to iCABS data management, service planning & delivery
• 100% compliance on iCABs SOPs such as NO ICABs ENTRY : NO SERVICE DELIVERY
• To ensure that the branches are delivering all the NKA services on priority as per the contractual obligations to avoid the penalties & services must be delivered by SCP ONLY
• To ensure that the SDM portal is uploaded timely by the branches 
• Ensuring 100% QSRT technicians compliance for NKA customers. All the QSRT services must be delivered through QSRT certified technicians ONLY
• Ensure On time Service Delivery
• 100% service planning in iCABS & delivered with SCP
• Improve the optimum utilisation of resources (technicians) so as to ensure that the branches achieve productivity targets
• Drive Route technicians productivity by smart service planning implementation to enhance  number of visits & increased time on site resulting in improved service productivity 
• Drive job productivity improvement through periodically monitoring the jobbing services especially BPS, TSPO, TSPR etc
• Drive Site technicians productivity by working closely with the internal team working on the site PDY & also ensuring that the SPs are making daily visit entries religiously
• On time completion of Jobs so as to make them available for additional services
• Drive consistent improvement in SOS ensuring minimum backlog in Residential SOS 
• SOS Aged Profile should be in single digit from 1 to 3 & Zero from 4 to 10 
• Conducting induction training for the new joinees on time & also the periodical refreshers on quarterly basis
• Troubleshooting & closing the assigned tickets
• Conducting regular reviews of the SPs of the allocated branches
• Create simple & smart training materials (presentation, videos etc)
• Helping branches/HR in conducting interviews or assessment of the new candidats or IJP for service planners
• Monitor & review all the operations KPI periodically so as to ensure 100% is achieved
• Ensure information ticket & lapse letter implementation
• To drive the assigned projects effectively & efficiently, in given stipulated time frame
• Ensuring OTOZ, ATC, Service area maintenance is done periodically on quarterly basis
• Annual year end cleanup activity to be initiated every year in October
• Ensuring timely data housekeeping to monitor : Correction of email IDs,Service Types (NS,FS,FT etc), ATC, XR Tickets, Service verification etc.
• Minimise the non productive visits to ensure that the technicians are available for new or renewal services
• Ensure improvement in customer retention by ensuring the all the customers are provided timely services
• Ensure creation of C7 for all issues & complaints related to sales or services. Strict adherence to the call out ticket & visit process
• Monitor XR tickets closely to ensure that they are kept under control 
• Continuous Self Improvement  :  
• Upgrade & update continuously on the following :
• Current trends in the industry
• Technological advancements: Company softwares
• Soft skills
• SHE
• Integrate SHE initiatives into all training sessions
• SRA compliance 
• Deliver agreed SHE Plan with LTAR and WDLR Target 

Key Result Areas: Improvement in

• SOS: YTD Contracts & Jobs 
• Productivity
• R/FTE: Route, Jobbing & Site
• ToS 
• Visit/FTE (Route) 
• Reduction in non productive visits 
• Customer retention (CRR)
• XR Tickets 
• SDM Portal 
• SCP active % & Usage %
• CSAT score
• SRA 
• CVC 

Competencies (Skills essential to the role):

• Good analytical & data management skills
• Time Management
• Problem Solving
• Adaptability
• Process Improvement
• Customer Focus
• Project management: Planning & execution
• Process building, implementation & enhancement

Educational Qualification / Other Requirement:

• Preferably an IT Graduate or graduate in any discipline with proficiency in computer applications (Google Suite etc) & data analysis
• Certification in data analysis would be preferred
• Experience in data analysis would be an added advantage
• Thorough understanding of iCABS processes
• Willingness to travel
• Proficiency in English & Hindi language
• Open to work anywhere from North India.

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

We are looking for a skilled IT SAAS Support Team Leader to join our growing 24/7 Global Support team. You should have experience leading teams within an IT SAAS environment.

Responsible for analyzing and finding solutions to technical support issues. Customers log technical support issues in our support portal or by phone. The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues. You will work as part of the global support team, should be able to Analyse and resolve technical issues independently and help other team members as needed.

Responsibilities:

• You will manage a team of technical support engineers to resolve customer support queries using our SaaS products.

• You will coach, develop & motivate employees to improve performance & meet pre-defined KPI.
• You will analyse and interpret data to identify and implement strategic opportunities to improve.
• You will diagnose and troubleshoot complex technical problems related to our SaaS applications, cloud computing, networking, databases, and operating systems.
• You will collaborate with cross-functional teams, including developers and other support engineers, to investigate and resolve customer issues efficiently.
• You will document troubleshooting steps, issue resolutions, and other technical information to contribute to the knowledge base and enhance self-service options for customers.
• You will ensure customer satisfaction by delivering exceptional service, managing expectations, and maintaining positive relationships with clients in line with our quality framework.
• You will communicate effectively with customers through various channels, including email, chat, and phone, providing clear and concise explanations of technical concepts.
• You will stay updated with the latest industry trends, technologies, and best practices in SaaS support, and continuously enhance technical skills and knowledge.
• You will contribute to the improvement of our SaaS products by providing feedback, identifying recurring issues, and suggesting process enhancements.

• You have a Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• You have 2+ years’ experience of managing & leading teams preferably in an IT SAAS environment.
• You have proven experience as an IT SaaS Support Engineer or a related role, with expertise in supporting cloud-based SaaS platforms.
• You have strong technical skills in SaaS platform architecture, cloud services, scripting, database management, networking, and security.
• You have proficiency in working with APIs for integration and automation.
• You have excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
• You have effective communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• You have knowledge of Infrastructure as Code (IaC) for managing and supporting computing infrastructure using code. Such as Teraform, AWS CloudFormation

• You have knowledge of containerization and orchestration platforms, such as Docker and Kubernetes, is an added advantage.

• You have familiarity with monitoring and logging tools, as well as version control systems.

• You have Certifications related to cloud platforms or SaaS support are advantageous.

Preferred Experience

• Broadcast and Digital Media industry experience as a system engineer or support engineer
• Experience and/or knowledge of NewTek/Tricaster/Viz Vectar will be a bonus.

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

#LI-Vizrt