Total 602 Manager level Customer Service job vacancies in Coventry, West Midlands, CV1 1NA

You are curious and enthusiastic, with a true passion for data and analytics
We are a high performing team with a passion for using data to better manage risk.
Together we can lead the delivery of world-class data, analytics and technology capabilities to improve the financial wellbeing of our customers and communities and really make a difference.

Do work that matters
You will join the Risk Data Insights and Analytics (RDIA) crew within Risk supporting our Customer Spend Analytics product. This product has the vision to use customer data to help the bank make better risk decisions. The squad regularly provides key insights to senior management including external public disclosures and Board reporting. The squad is driving innovative ways to use spending data to drive better credit decisions. 
See yourself in our team
Risk Management is responsible for developing and deploying the ... Click here to view more detail / apply for Senior Manager Customer Behavioural Analytics

Join Australia's fastest-growing company in Smart Metering Solutions.
Exciting role to lead post-sale and delivery teams across SEA & ANZ.




About Our Client

Our client is a large multinational organisation in the Smart Metering industry with a strong presence in ANZ & SEA. With a commitment to innovation and sustainability, our client is recognised for its quality products and exceptional service delivery across ANZ & SEA.



Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery



... Click here to view more detail / apply for Customer Success Manager

Registered Branch Manager - Marston Green/Birmingham £36,075 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Marston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery team to boost performance.
Conduct regular team performance and progress reviews.


... Click here to view more detail / apply for Customer Success Manager

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel. 
Forget what you thought you knew about the NRMA. Come take a closer look, and you?ll realise that being a part of our team is about more than just a job - together, we?ll go further and make a difference. 
The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group ... Click here to view more detail / apply for Senior Manager ? National Technical Support Unit

Since here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe its what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a crowd of Naysayers. Were for the ones that dance harder, sing louder and dont care what anyone else thinks. This is your story. Play Life Loud.   
Platypus Shoes is a part of the Accent Group which is the largest footwear group with over 850 stores, 34 brands and 30 online platforms including;  Glue Store, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG,




... Click here to view more detail / apply for Platypus Store Manager ? Centre Place

Team Leader Bramley, Leeds - £13.25 per hour

Role Overview

You will be responsible for supporting the Service and Deputy manager at our ABI Residential service in Bramley, Leeds - Summerfield Court, and be the point of contact for the rest of the team when the Locality manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Craving a kind and supportive team?
Want permanent work and higher pay?


Value learning and growth?

About CareSouth
30 years young, CareSouth is growing, offering rewarding permanent opportunities across NSW. We are a community-based organisation with a big heart supporting the safety, development and empowerment of children, young people and families every day.
About the role
Our Intensive Therapeutic Care homes support children and young people who have experienced trauma to thrive.
As a Team Leader, under the guidance of a Manager, youll provide a team of Caseworkers and Support Workers with strong leadership and coordinate the day-to-day provision of support and services for children, young people and their families. Together with clinical staff, youll work to ensure children and young people are safe and that their social, emotional and physical health and education is improved.


... Click here to view more detail / apply for Team Leader ? Intensive Therapeutic Care, Significant Disability ? Orange

About Select Plant Australia
Select Plant Australia is one of the largest Specialist Plant Hire service providers in Australia, playing an integral role in the delivery of a wide variety of innovative, high-quality construction projects as part of the Laing O'Rourke Group. Our primary driver is to guarantee the provision of the highest quality plant and associated services to Laing O'Rourke construction projects and the wider market.
Select Plant Australia provides a full service offering through its seven major categories: Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions (Buildings and Accommodation), Specialist Rail, Sustainability and Innovation, and Vehicles.
As Laing O'Rourke has grown into a $6 billion engineering enterprise dedicated to challenging and changing the face of construction worldwide, Select Plant Australia has mirrored the growth of the parent company, servicing a larger portfolio of projects, both in numbers and complexity. Select Plant Australia
... Click here to view more detail / apply for Project Support Manager

Customer Communications Manager
Location: South West England, 2 days in office expected
Salary: up to £60k base salary DOE
Company client partnered with a leading life insurer in the South West of England supporting on a Customer Communications Manager position.
Role Overview:
As the Customer Communications Manager, you will play a critical role in shaping and delivering clear, consistent, and engaging communications for their customers. You'll be responsible for creating content that educates, informs, and builds trust, ensuring their customers are always in the loop about their life insurance products, policies, and services.
Key Responsibilities:
* Lead Communication Strategy: Develop and implement a customer communications strategy that aligns with the company's goals and values, ensuring a seamless experience across all touchpoints.
* Content Creation & Management: Oversee the creation of customer-facing content, including emails, newsletters, policy updates, FAQs, brochures, and website copy.
* Customer-Centric Messaging: Ensure all communications are clear, empathetic, and tailored to our diverse customer base, enhancing their understanding of complex insurance products.
* Cross-functional Collaboration: Work closely with product, marketing, compliance, and customer service teams to ensure consistent messaging and effective communication of key initiatives.
* Brand Consistency: Maintain a strong and consistent voice across all customer communications, ensuring alignment with the company's brand and values.
* Monitor & Analyze Impact: Regularly track and analyze the effectiveness of communication strategies, gathering insights and feedback to refine and improve customer engagement.
* Crisis Communication: Play a key role in managing crisis or urgent customer communication, ensuring clarity, transparency, and timely updates during challenging situations.
Ideal Candidate:
* Experience: At least 3-5 years of experience in a customer communications or marketing role, preferably within the financial services or life insurance industry.
* Strong Communication Skills: Exceptional written and verbal communication skills, with an ability to simplify complex concepts for a broad audience.
* Creative & Strategic Thinking: A creative mindset with the ability to think strategically and develop innovative solutions to engage and inform customers.
* Stakeholder Management: Proven ability to collaborate with internal stakeholders at all levels, ensuring alignment and driving results.
* Attention to Detail: Strong attention to detail, with the ability to proofread and ensure accuracy across all communications.
* Analytical & Data-Driven: Comfortable analyzing communication effectiveness and making data-driven decisions to optimize customer engagement. #LI-PB1

Security Partner Manager

SNSW Grade 11/12
1 x ongoing Full-Time
Headquarter location is McKell, Sydney

As the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure security compliance and reduce the cyber risk to the citizen and Service NSW.
Responsibilities include developing high-level architecture diagrams, process sequence diagrams, and data flows to improve visibility of product architecture, conducting thorough threat modelling exercises to identify and assess potential risks, prioritising   and addressing areas of risk,   identifying   opportunities for enhancing security integration   and   contributing to the gathering and presentation of metrics and Key Performance Indicators (KPI) to demonstrate the performance of the portfolio.
The security partners are a pivotal role in cyber, acting as the conduit for our digital colleagues, ensuring that communication and collaboration across
... Click here to view more detail / apply for Security Partner Manager ? Service NSW

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an Ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
NVQ level 2 in Health & Social Care is essential for this role, and must be willing to complete Level 3
At least 6 months experience of being a Senior / Team Leader in a Residential Care Home Setting is essential.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Night Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

About The Role
Night Care Team Leader
Location: Buxton House Weymouth - DT4 0QE
Pay rate: £14.60 per hour + paid breaks
Required: NVQ3 in Health & Social Care or working towards

Hours: 40 hours per week (includes working alternate weekends)

Shift: 7.45pm to 08.00am
We have an exciting opportunity for a Night Care Team Leader to join the team at Buxton House our purpose-built, friendly, social, residential and dementia care home, located near the historic Jurassic Coast in Weymouth, Dorset.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Plan and manage delivery of quality care to our residents alongside a team of Senior Care and Care Assistants
- Ensure your team are supported and have guidance throughout their shift
- Administration of medication to residents
- Liaising with external medical professionals and resident’s families
- Ensuring care is delivered to the highest standards in line with Care South's

Who are we looking for:
A natural leader within our caring profession!
We want someone who can make a positive impact on the lives of our residents – you’ll also need to be able to inspire and nurture your team to be at their best every day.
You’ll have completed an NVQ3 in Health & Social Care (or equivalent) and be fully competent in medication administration.
If this sounds like you then we would love for you to join the team!


About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.