Total 5 Manager level Customer Service job vacancies in Canada-Dorval

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Main Purpose:

*Travel Experience is a MUST*

• To lead the customer onboarding / migration experience with the customer, internal partners, team and third parties where applicable, including other internal and external projects as needed 
• Focuses on the customer and the implementation of regional / global projects, applying GBT project documents and following the SID implementation process 
• Ensures project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions and follow up items are documented 
• Designs the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined 
• Ensures all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action  
• Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders 
• Creates a positive, happy, and fun environment internally and externally to help drive partnership and project success 
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated 
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan  
• Responsible to resolve project call structure and lead Partner calls 
• Attends and contributes to team calls, sharing experiences, ideas for process improvements and supporting others as needed within the team  

Personal Attribute

• A passion for working directly with customers and strong relationship building  
• Understanding of GBT and corporate travel  
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones. 
• A positive, “can do” attitude  
• Able to motivate a project team and manage under pressure    
• Business English mandatory - multi-lingual capability advantageous  
• Excellent relationship building, influencing, negotiating, communication and presentation skills  
• Ability to clearly articulate an accountability, then hold people accountable  
• Commercial awareness and strong relationship building skills 
• Excellent organizational skills of multitasking, advance planning, and time management 
• Ability to motivate change in the face of possible resistance 
• Effective time management, multi-tasking prioritization skills 
• Strong active listening and facilitating skills  
• High degree of problem solving and decision-making and ability to adapt to changing priorities 
• Flexibility and the ability to adapt to change 
• Ability to understand and manage projects  
• Happy to be challenged and to challenge people and processes 
• Experience collaborating across multiple functional groups and with operational SME’s 

Activities

Task list / System-Template 

• Readiness Assessment (Solutions Design Handover) / Readiness Review Document 
• Documentation Repository  / SharePoint – Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm 
• Customer Kick Off Meeting / Customer Kick Off Meeting slides 
• Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others  / SNAP, Salesforce, OneForm 
• Project Plan Management – includes / OnePlan:  
• Contacts 
• Timelines 
• Call Notes & Actions 
• Decisions & Assumptions 
• Dependencies 
• Risk & Issue Log 
• Holiday Schedule 
• Change Log 
• Scope 
• Project Tasks 
• Fact Sheet 
• MI Reporting Fields 
• Form of Payment 

• Roles & Responsibilities  / Work Breakdown Structure Template 
• Status Reporting / Bi-weekly Status Report 
• Launch Reporting / Global Start-up Template 
• Global Test Plan (via centralized services) / Global Test Plan Template 
• Closure & Lessons Learned / Project Debrief slides and SharePoint – Lessons Learned  

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works remotely for the Abbott Diabetes Care Division.  We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. The Manager, Market Access is a senior role within the ADC Canada Commercial Organization.  The Manager is responsible for securing market access, coverage and reimbursement for ADC products and services with private and public payors across Canada.  The position reports to the Market Access Director, ADC Canada.

Responsibilities:

Establish Market Access

• Develop and execute strategies and tactics to ensure coverage and reimbursement of ADC products across Canada.

• Work closely with internal and external stakeholders (e.g., public and private payors, providers, patients) to shape the development of value propositions that address mutually aligned priorities and brings value to all parties.

• Investigate opportunities for differential reimbursement for differentiated products through clinical evidence and for emerging technologies.

Strategic Planning

• Apply understanding of policy, value-based healthcare economics, access, payment and delivery models, and the roles of the payor, provider and patient in defining coverage and reimbursement strategies and allocating resources

• Partner with sales and marketing teams to understand and address barriers to access as a result of payor and provider interdependencies and policy decisions.

• Ensure that market access considerations and the payors’ perspectives are integrated in new product requirements, clinical development programs, and commercial strategies.

Monitor Landscape

• Understand Canada business dynamics (e.g., therapeutic, regulatory, reimbursement, retail, consumer) and competitive trends; proactively plan for impact on ADC and customers.

• Monitor and analyze impact of market access trends, health policy changes and coverage/reimbursement changes across Canada and at Province level for ADC products.

• Serve as a subject matter expert in Health Technology Assessment; track and evaluate reimbursement decisions and take action to mitigate impact for ADC’s business.

Relationships

• Cultivate effective working relationships with payors (public and private), influential health care providers and other market influencers (i.e. Advocacy Groups, Coalitions, etc.)

• Develop relationships with Key Opinion Leaders to serve as advocates for ADC products’ clinical and economic effectiveness to public and private payors.

• Collaborate with ADC Market Access colleagues globally, sharing best practices and key learnings across countries.

Required Qualifications:

• Bachelor of Arts or Bachelor of Science; Masters, PharmD or PhD preferred.

• Minimum of 5 to 8 years of experience.

• Proven leader with seven or more years of experience in areas such as Market Access, Health Economics, Outcomes Research, Patient-Reported Outcomes, and Quality of Life in a pharmaceutical or medical device company or consulting company.

• Demonstrated working knowledge of Canadian health care system and Provincial coverage and reimbursement processes is required; experience achieving coverage and reimbursement for new medical devices in Canada preferred.

• Understanding of Health Technology Assessment (HTA), evidenced based medicine, clinical study design and health economics.

• Outstanding strategic thinking skills—proven ability to identify/define business questions and issues, synthesize information from multiple sources, conduct analysis, formulate actionable recommendations.

• High-energy, self-starter that is assertive, possesses a high degree of self-confidence and intellectual curiosity, exhibits a bias for action and demonstrates good executive presence.

• Exceptional oral and written communication skills, with the ability to interact effectively with ADC Senior Management, Key Opinion Leaders, Patient Advocacy Groups and key stakeholders from public and private payors.

• Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment while maintaining strong attention to detail and quick recall.

• Strong working knowledge of statistics, finance and accounting concepts (e.g., ROI, P&L)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Technical Field Representative: Southwestern Ontario

Job Summary

The Account Manager’s primary role is onsite technical service to troubleshoot and repair Nordson Adhesive Dispensing Equipment. The Account Manager also works closely with an assigned Application Specialist (Sales Representative) to support the sales of new Adhesive Dispensing Equipment and parts within the assigned territory.

The territory for this position is all of Canada.

Essential Job Duties and Responsibilities

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems.
• Support may be in the form of start-up assistance, preventative maintenance, troubleshooting, repair, and training.
• Upsell customers on new technologies to improve their operations and efficiency.  
• Create and provide spare part quotations to customers.
• Work with the Customer Service Team to resolve any parts delivery delays, parts expedite requests, warranty parts order, returns, etc. 
• Prepare and promptly submit all administrative and technical reports using SAP C4C.  
• Performing onsite inspections of customers’ existing equipment and then promote/sell parts and service to improve the customers operation. Also uploads customer install base data information in our database via SAP C4C.
• In coordination with the Application Specialist, meet or exceed yearly assigned sales budget for the assigned territory.
• Communicate with Application Specialist, Inside Sales, and Customer Service to maximize sales opportunities of Nordson Adhesive systems and parts to customers within the assigned territory.
• Advises Regional Sales Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications.
• Advises Regional Sales Manager of all field trials or installation requirements that need assistance from other Nordson Resources (Application Engineering, Field Specialists, etc).  
• Follows all Nordson policies & procedures.
• Maintain personal appearance, tools, company laptop, company cell phone, and company vehicle in line with corporate image.
• Perform other duties as assigned.

Education and Experience Requirements

• College Diploma in a Technical Program or equivalent.
• 3 or more years of industrial field service-related experience.

Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong mechanical and electrical knowledge/understanding.  
• Comfortable and familiar with using common tools and equipment (i.e. Multi-Meter).
• Good knowledge of pneumatic & hydraulic systems/components.
• Ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Comfortable working onsite with tools to assist customers.
• Comfortable with upselling customers on new products and technologies.  
• Effective oral and written communication skills.
• Willingness to learn & understand new equipment, technologies, and processes.
• Home office space.
• Good computer knowledge: MS Office, MS Teams, etc.

Working Conditions

Working conditions will vary based on the location and nature of the customer.  Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

Physical Demands

While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The Account Manager must carry the required tools needed to complete the task.  An Account Manager must be able to lift and move up to 50 pounds.  Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. 

Travel Required

75% daily travel within assigned geographic territory with the potential of 1 to 2 overnight stays per month

La traduction en Français se trouve plus bas!/The French translation can be found below!

Position Overview

Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience.

The Journey Manager will be critical to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with Autodesk design and product teams to govern, measure and manage the connected Journeys through a Journey Management platform.

Reporting to the Senior Manager of Customer Success Design, you will lead and maintain the framework that ensures teams are adopting and aligned with standards and ways of working. You will utilize customer feedback and operational measurements to identify areas of weakness and strength within the connected journeys. You will identify critical moments of truth for our customers and provide impactful insights to product and service owners across the organization.

You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.

This position is remote but may require onsite workdays or business travel.

Responsibilities

• Maintain and iterate Customer Journey Maps and Service Blueprints based on new insights, identification of gaps or updates in the Experience

• Collaborate with Experience Designers, Researchers and your team for the governance and maintenance of the portfolio of maps

• Gather journey analytics for established journeys to identify moments of truth and opportunities for experience improvements

• Work across teams to build and deliver a strategic roadmap of experience improvements

• Validate existing customer journeys using design thinking methods, define gaps and opportunities per each customer Experience/persona

• Be the expert and train users on best practices, procedures and functionalities in the Journey Management tool

• Partner with fellow designers to lead and promote design thinking principles and collaborate/iterate across departments to bring Journey Manage as a way of working to fruition

• Create graphics and presentations paying equal attention to layout and functional integration

Ideal Candidate

• You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members

• You have experience inferring insights from customer data – you are a system-thinker and can easily transform messiness into simplicity

• You have experience developing cross-company projects and programs – you are able to work with a variety of different team members to create agreement and common goals

• You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the "why"

Minimum Qualifications

• 5+ years in lifecycle management, Customer Experience Management, Business Process Analyst, Marketing Operations, Information Architecture (UX/UI) or equivalent experience

• Develop and systemize Customer Journey Maps and Service Blueprint portfolios

• Experience in translating data into actionable insights & solutions, through quantitative research, strategy and business performance analysis

Preferred Qualifications

• Experience using Journey Management Platforms like TheyDo

A degree in the following:

• Human-computer interaction

• Psychology

• Statistics or applied statistics

• Computer science

• Information systems

• Design

Consider applying even if you don't feel that your credentials are a 100% match with the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

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24WD75008 - Gestionnaire du parcours de l’expérience client, réussite des clients (ouvert)

Présentation du poste

Autodesk est à la recherche d’un(e) gestionnaire du parcours de l’expérience client passionné(e) et proactif(ve) en vue de faire évoluer son cadre de gestion de l’expérience afin d’améliorer l’expérience client.

Le (la) gestionnaire du parcours de l’expérience client jouera un rôle essentiel dans l’expansion du portefeuille d’Autodesk en matière de parcours de l’expérience client et de plans de service. Vous travaillerez avec les équipes de conception et de produits Autodesk pour régir, mesurer et gérer les parcours connectés à l’aide d’une plateforme de gestion des parcours.

Sous l’autorité du (de la) gestionnaire principal(e) de la conception de la réussite des clients, vous serez en charge de la gestion et du maintien du cadre qui garantit que les équipes adoptent les normes et les méthodes de travail et et s’alignent sur elles. Vous utiliserez les commentaires des clients et les évaluations opérationnelles pour identifier les points faibles et les points forts des parcours connectés Vous identifierez les moments critiques en lien avec nos clients et fournirez des informations pertinentes aux propriétaires de produits et de services dans l’ensemble de l’organisation

Vous passerez à un domaine prioritaire pour l’entreprise au sein d’une équipe visible qui crée et mesure l’impact. Vous relèverez des défis fascinants dans un milieu de travail dynamique et collaboratif rempli de personnes intelligentes et engagées.

Ce poste est à distance, mais peut nécessiter des jours de travail sur place ou des déplacements professionnels.

Responsabilités

• Maintenir et faire évoluer les schémas de parcours des clients et les plans de services en fonction des nouvelles connaissances, de l’identification des lacunes ou des mises à jour de l’expérience

• Collaborer avec les concepteur(trice)s d’expérience, les chercheur(e)s et les parties prenantes internes dans le cadre de la gouvernance et de la maintenance du portefeuille de schémas

• Recueillir des données analytiques sur les parcours établis afin d’identifier les points forts et les occasions d’amélioration de l’expérience

• Travailler avec les équipes pour élaborer et mettre en œuvre une feuille de route stratégique d’amélioration de l’expérience

• Valider les parcours clients existants à l’aide de méthodes d’approche conceptuelle, et définir les lacunes et les occasions d’amélioration pour chaque expérience client et persona

• Agir à titre qu’expert(e) et former les utilisateur(trice)s sur les meilleures pratiques, les procédures et les fonctionnalités de l’outil de gestion des parcours

• Collaborer avec d’autres concepteurs pour mettre en avant les principes de la pensée conceptuelle et collaborer/itérer entre les services afin de faire de la gestion des parcours une méthode de travail fructueuse

• Créer des graphiques et des présentations en accordant une attention égale à la mise en page et à l’intégration fonctionnelle

Le Candidat Idéal

• Vous adoptez le point de vue des client(e)s : vous vous mettez facilement à leur place et partagez leur point de vue aux autres membres de l’équipe.

• Vous avez l’expérience de déduire des informations à partir des données des client : vous pensez de manière systémique et pouvez facilement transformer le désordre en simplicité

• Vous avez de l’expérience dans le développement de projets et de programmes interentreprises : vous pouvez travailler avec différents membres de l’équipe pour parvenir à un accord et à des objectifs communs.

• Vous aimez relever des défis : pour vous, les problèmes sont des occasions de trouver des solutions. Vous êtes naturellement curieux(se) et vous cherchez constamment une explication

Exigences minimales

• Au moins 5 ans d’expérience en gestion du cycle de vie, en gestion de l’expérience client, en analyse des processus commerciaux, en opérations de marketing, en architecture de l’information (UX/UI) ou expérience équivalente

• Développer et à systématiser des schémas de parcours client et des portefeuilles de plans de services

• Expérience en matière de transposition de données en perspectives et solutions exploitables, grâce à la recherche quantitative, à la stratégie et à l’analyse du rendement de l’entreprise

Compétences souhaitées

• Expérience dans l’utilisation des plateformes de gestion des parcours, comme TheyDo

Diplôme dans les domaines suivants :

• Interaction personne-machine

• Psychologie

• Statistiques ou statistiques appliquées

• Informatique

• Systèmes d’information

• Conception

Nous vous encourageons à postuler même si vos qualifications ne correspondent pas exactement à la description du poste. Nous recherchons des compétences et des qualités pertinentes pour nous, et non une liste d’expériences correspondant exactement à la description du poste.

About Autodesk / À propos d’Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

Role and Responsibilities

(French follows)

Job Summary

In CAE Defense & Security (D&S), Canada, the Manager Quality Assurance, Environment and Health and Safety (QEHS) is responsible for planning and ensuring the QEHS-Management System (MS) meets the ISO 9001, ISO 14001, and ISO 45001 requirements; managing the Quality, Environmental, and Health & Safety Policy and Objectives; implementing and maintaining all processes needed for the QEHS-MS; and maintaining the integrity of the QEHS-MS, when changes are made. As a result, the incumbent is an adept leader with people management skills coupled with strong business acumen and communication skills. The incumbent will have direct responsibilities for a team involved in these activities.

Essential Duties & Responsibilities:

• Plan and ensure the QEHS-Management System (MS) meets the ISO 9001, ISO 14001, and ISO 45001 requirements

• Ensure that Quality Policy and Quality Objectives, and the EHS policies are communicated and met

• Ensure that all processes needed for the QEHS-MS are implemented, evaluated, maintained, reported on and all applicable personnel trained

• Ensure that all process metrics and those required at the Corporate, D&S, and D&S Canada level are tracked and reported on

• Represent management on all Quality and EHS issues with internal and external customers, with the responsibility to resolve them

• Report to senior management on QEHS-MS effectiveness and any needed improvements

• Conduct site visits on a regular basis, providing guidance, coaching and support to EH&S team members and site management.

• Coordinate actions to improve the environmental footprint and supports carbon emissions reduction and climate change mitigation measures.

• Continuously reviews risk and hazard identification process and risk analysis. Assist management teams in developing ways to mitigate or avoid adverse risks. 

Requirements

• Relevant University or College degree. post Graduate Degree (desirable) in technical field or an equivalent combination of education and experience

• 10 year experience in a quality related environment with a minimum of ten years of industry related experience, including a minimum of five years management experience formally coordinating the activity of others

• Accredited Quality Assurance / Auditor course completion diplomas

• Knowledge of Quality Management Standards (ISO9001, ISO 14001, ISO 45001, etc)

• Ability to work with and lead multidisciplinary teams and collaborate with remote groups

• Ability to work across different organizational levels

• Excellent oral and written communication skills including presentations to different organizational levels

• Experience as a Quality and/or EHS Manager in a similar environment or industry is preferable

• Previous experience in defining and implementing process improvement initiatives

• Good knowledge of MS Project, Visio, Power Point, Excel and Word (Office)

• Software development and/or Systems Engineering related background and experience is a must

• Excellent problem-solving ability as well as long and short term strategic planning skills

• Excellent written and verbal communication skills in English. French is an asset

• Excellent motivating, guiding and steering abilities

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Résumé des fonctions du poste

Au sein du groupe Défense et sécurité (D-S) à CAE, Canada, le chef de service, Assurance de la qualité, Environnement et Santé et Sécurité (QESS) est chargé de planifier et de s’assurer que le système de gestion (SG) de la QESS répond aux exigences des normes ISO 9001, ISO 14001 et ISO 45001; de gérer la politique et les objectifs en matière de qualité, d’environnement, de santé et de sécurité; de mettre en œuvre et de maintenir tous les processus nécessaires au SG de la QESS; et de maintenir l’intégrité du SG de la QESS lorsque des changements sont apportés. Par conséquent, le titulaire du poste est un dirigeant qualifié qui possède des aptitudes en gestion des ressources humaines, ainsi qu’un sens aigu des affaires et d’excellentes compétences en matière de communication. Il aura des responsabilités directes à l’égard d’une équipe impliquée dans ces activités.

Tâches & Responsabilités Principales:

• Planifier et garantir que le système de gestion (SG) de la QESS répond aux exigences des normes ISO 9001, ISO 14001 et ISO 45001.

• Veiller à ce que la politique et les objectifs de qualité, ainsi que les politiques en matière d’ESS soient communiqués et respectés.

• Veiller à ce que tous les processus nécessaires au SG de la QESS soient mis en œuvre, évalués, maintenus, fassent l’objet de rapports et que l’ensemble du personnel concerné soit formé.

• Veiller à ce que toutes les mesures du processus et celles requises au niveau de l’entreprise, de D-S et de D-S Canada fassent l’objet d’un suivi et d’un rapport.

• Représenter la direction pour toutes les questions relatives à la Qualité et à l’ESS auprès des clients internes et externes, avec la responsabilité de les résoudre.

• Rendre compte à la haute direction de l’efficacité du SG de la QESS et de toute amélioration nécessaire.

• Effectuer régulièrement des visites de sites, en fournissant des conseils, un accompagnement et un soutien aux membres de l’équipe d’ESS et à la direction du site.

• Coordonner les actions visant à améliorer l’empreinte environnementale et soutenir les mesures de réduction des émissions de carbone et d’atténuation du changement climatique.

• Passer continuellement en revue le processus de détermination des risques et des dangers et l’analyse des risques. Aider les équipes de direction à trouver des moyens d’atténuer ou d’éviter les risques. 

Exigences

• Diplôme universitaire ou collégial pertinent. Diplôme d’études supérieures (souhaitable) dans un domaine technique ou une combinaison équivalente d’études et d’expérience.

• Dix ans d’expérience dans un environnement lié à la qualité avec un minimum de dix ans d’expérience dans l’industrie, y compris un minimum de cinq ans d’expérience en gestion dans la coordination officielle des activités d’autres personnes.

• Diplômes attestant l’achèvement de cours accrédités en assurance qualité ou en vérification de la qualité.

• Connaissance des normes de gestion de la qualité (ISO 9001, ISO 14001, ISO 45001, etc.).

• Capacité à travailler avec des équipes multidisciplinaires et à les diriger ainsi qu’à collaborer avec des groupes éloignés.

• Capacité à travailler à différents niveaux de l’organisation.

• Excellentes aptitudes à communiquer à l’oral et à l’écrit, y compris à faire des présentations à différents niveaux de l’organisation.

• Expérience en tant que chef de service de la Qualité ou de l’ESS dans un environnement ou un secteur similaire, une préférence.

• Expérience préalable de la définition et de la mise en œuvre d’initiatives d’amélioration des processus.

• Bonne connaissance de MS Project, Visio, PowerPoint, Excel et Word (Office).

• Formation et expérience dans le domaine du développement de logiciels ou de l’ingénierie des systèmes, une exigence.

• Excellente capacité de résolution des problèmes et compétences en matière de planification stratégique à court et à long terme.

• Excellentes aptitudes pour la communication verbale et écrite en anglais. Le français, un atout.

• Excellentes capacités de motivation, d’orientation et de direction.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.