Total 1,241 Manager level Customer Service job vacancies in Camden, North West London

As a Wildlife Refuge Manager your duties will include but are not limited to the following:

• Oversees, reviews and approves land and aquatic conservation activities, habitat creation, restoration, and contaminant projects, research studies, population studies, wildlife inventory, and monitoring activities to include species lifecycle requirements and management at assigned Refuge/WMD(s).
• Develops and maintains partnerships with other Federal, state, and local agencies, private organizations, and special interest groups to protect lands around the Refuge/WMD(s). Manages and carries out active stewardship of natural resources beyond the boundaries of the Refuge/WMD(s) to improve, enhance, and protect trust resources over large geographic areas.
• Updates, prioritizes, manages, and/or utilizes automated systems for budget tracking, procurement, time and attendance, asset inventories/maintenance, etc. (e.g., Refuge Operation Needs (RONS) and Maintenance Management System (MMS)/Service Asset Maintenance Management System (SAMMS) project entries and Refuge Annual Performance Plan (RAPP) submissions).
• Administers the facilities and equipment management program. Develops various work plans and organizes projects covering the construction, repair and maintenance of equipment, buildings, roads, trails, fences, dikes, and other infrastructure.
• Supervises a team of professional, technical, analytical, administrative support staff, and blue collar workers (permanent and seasonal staff), setting a team attitude of adhering to high professional standards and completion of accurate, high quality work.

Starting at $86,962 Per Year (GS 12)

Head of Operational Support

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 16 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

Reporting to our COO, this role will be responsible for the operational support functions of Food and Beverage, Guest Experience, Security, Health and Safety and Maintenance. This includes how they support and integrate with the hotels in terms of providing guidance, support and technical assistance where required, in order to deliver all areas of the Compass dashboard and to remain compliant.

In addition, the Head of Operational Support will:

* Work closely with Procurement through tendering processes, and subsequent review meetings, in order to ensure that SLA's are being delivered and that hotels are achieving best value. Specifically supporting on the management our third party Housekeeping suppliers

* Work closely with Head of Operational Finance to explore opportunities for cost efficiencies across all lines of the P&L including labour modelling

* Contribute to various operational projects across the business, including being Project Sponsor where instructed by the Chief Operating Officer or Head of PMO

* Ensure that, alongside the brand team, the Brand Operating Standards for each brand are continually reviewed and updated to drive consistency and guest satisfaction, measured on a regular basis, whilst maintaining adequate brand differentiation

* Be the Pillar Lead for the Greener Futures element of the Clermont Hotel Group ESG strategy, which includes chairing quarterly Greener Futures meetings with a focus on Energy, Waste, Water and Carbon initiatives

* Support the Chief Operating Officer in ensuring that robust FF&E plans are in all assets and are being executed on a timely basis

What we look for

* A proven track record of delivery within multiple Hotel General Management roles and ideally in an environment with a strong Food and Beverage focus
* Experience of developing and implementing an effective strategies
* Demonstrable and proven experience of working commercially, creatively and operationally within the hospitality industry
* Experience of working with and influencing key stakeholders to deliver outstanding results

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Deputy Care Home Manager - required for our brand-new luxury care home ‘Ruby Lodge' in Sowerby, Thirsk, North Yorkshire YO7 1TS - Part of the Country Court Family.
Hours: 44 Hours per week available, working weekends on rota and includes alternate weekends and bank holidays
Would you like to be part of our new Team at Ruby Lodge Care Home?
Ruby Lodge Care Home located in Sowerby, Thirsk accommodates up to 69 residents and will promote a lifestyle for residents that offers a luxurious environment with exceptional personalised care. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Job Title: Deputy Manager, Approved Premises
Location: Bradford
Salary: £37,214 per annum
Hours: 40 hours per week, including some unsociable hours
Additional Requirements: Some travel may be required, including occasional overnight stays. The role may require work from various locations and participation in the on-call rota.

About the Role

We are seeking a Deputy Manager to join our approved premises in Bradford. This position offers a unique opportunity to make a tangible impact by leading, supporting, and guiding both staff and clients in line with our Christian mission and values. This role is integral to our commitment to providing a Christ-centred, positive environment where clients can reach their potential and experience genuine pastoral support.

A Christian faith reference is required for this role.

Job Purpose

To assist the Manager in leading a dynamic Intensive Approved Premises (IAP) in accordance with Christian values, ensuring that we meet all contractual obligations and foster a supportive environment for staff, clients, and stakeholders. The Deputy Manager will be responsible for championing positive outcomes and nurturing a Christ-centred workplace culture.

Key Responsibilities

1. Staff Supervision and Pastoral Support

• Supervise staff and provide Christian pastoral support, fostering a workplace ethos rooted in Christian values, including "Christ-like" behavior.
• Serve as a role model of faith, actively demonstrating belief in Christ through leadership actions.

Faith-Based Leadership and Representation

• Engage with Christian practices within the organization, such as leading prayers, devotionals, and worship.
• Represent the Trust at faith-based events, delivering talks, and leading worship to build and maintain a local and national supporter base.

Risk Management

• Lead in assessing and managing risk, overseeing physical and situational security measures to ensure the safety of the public, staff, and clients.
• Liaise with stakeholders to support effective risk management.

Behavioral Management and Client Support

Maintain a calm, composed approach when addressing challenging behavior and risk factors among clients through knowledge, and planning.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208962 or email andrew.quinney@servicecare.org.uk

Senior Active Travel Project Manager (PO3)

Description
The Senior Active Travel Project Manager will play a pivotal role in the planning, development, and implementation of active travel initiatives within our organization. This position is ideal for an experienced professional who is passionate about promoting active lifestyles and sustainable transportation options.

As the Senior Active Travel Project Manager, you will be responsible for leading and managing a diverse portfolio of active travel projects. You will collaborate with internal stakeholders and external partners to ensure the successful delivery of each initiative, while adhering to budgetary and timeline constraints. Additionally, you will oversee a team of project coordinators and actively participate in fundraising efforts.

In this role, you will have the opportunity to develop and implement strategic plans to increase active travel rates in our community. You will leverage your expertise in transportation planning, infrastructure development, and behavior change strategies to create impactful programs and initiatives. Furthermore, you will be responsible for monitoring and evaluating the effectiveness of our projects, and providing recommendations for continuous improvement.

Responsibilities
Lead and manage a portfolio of active travel projects, ensuring their successful delivery within budgetary and timeline constraints
Collaborate with internal stakeholders and external partners to develop strategic plans and initiatives to increase active travel rates
Oversee a team of project coordinators, providing guidance and support throughout the project lifecycle
Participate in fundraising efforts to secure the necessary resources for project implementation
Conduct thorough research and analysis to inform decision-making and develop evidence-based interventions
Monitor and evaluate the effectiveness of active travel projects, and provide recommendations for continuous improvement
Engage with community members and other key stakeholders to raise awareness and support for active travel initiatives
Requirements
A minimum of 5 years of experience in project management, with a focus on active travel or related fields
Proven track record of successfully delivering complex projects within budgetary and timeline constraints
Strong knowledge of transportation planning principles and strategies, particularly in the context of active travel
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels
Demonstrated ability to lead and motivate a team, and delegate tasks appropriately
Experience in fundraising and securing financial resources for project implementation
Proficient in project management software and tools, as well as Microsoft Office suite
Bachelor's degree in a relevant field, such as urban planning, transportation engineering, or environmental science. Advanced degree preferred.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £26.34
Location: Islington, North London

Should you wish to apply for this job opportunity, please, send an up to date CV.

Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment
Toowoomba, Springfield or Ipswich campus


Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment (36 hours/week)
Toowoomba, Springfield or Ipswich campus

At UniSQ, Australias leading regional University, were committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, were looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University.
Who you are
Youre an agile, innovative leader with a passion for service excellence and process improvement. You
... Click here to view more detail / apply for Service Delivery Manager

About Us
At Cargill, were challenging the way the world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a zero harm safety culture.
Working at Cargill is an opportunity to thrive. With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. Its an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com




Job Purpose and Impact


This Technical Service Manager will provide technical advice and support to B2B customers during and after



... Click here to view more detail / apply for Technical Service Manager, Food Solutions Sydney, Australia

Options Autism are hiring a House Manager in Roxby, near Scunthorpe!

Role: House Manager

Salary: £30,420.16 per annum

Hours: Full Time, Permanent (43 hours per week, 7 day rota)

Location: Roxby, Lincolnshire

The Opportunity

Our next House Manager will have:

Mandatory: Level 2 NVQ Health and Social Care – Adults or equivalent qualification (willing to work towards Level 3 NVQ Health and Social Care)
Previous experience of working in a residential setting
Experience of leading and motivating teams
Ability to effectively train individuals and groups
Some of your duties will be as follows:

supporting the Registered Manager and Deputy Manager in the smooth running of the home
supervising a team of dedicated Adult Support Workers and Team Leaders
working as a proactive role model within the team
For a full list of duties please see the job description attached.

The Location

Options Autism are looking for a House Manager to join our team at Roxby House which is a specialist service, rated CQC Outstanding, which offers high quality support and accommodation for adults with autism, complex needs and/or learning disabilities.

Your work will be challenging and rewarding in equal measure. Working in a support environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible.

We are based in Roxby, Near Scunthorpe and are within commutable distance of Scunthorpe, Brigg, Broughton, Winterton and surrounding villages and towns

Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

How we reward you

We want our residents to have the best care possible, and therefore you’ll receive an exceptional rewards package including:

£30,420.16 per annum
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Earn £1000 by referring a friend
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
How to Apply

1. Click Apply and follow the on-screen instructions

2. Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!

Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

*Ts and Cs apply

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About Epsilon Retail Media Network
Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.
Built on Epsilon?s core strengths, this platform further unites Epsilon?s existing suite of retail media solutions and CitrusAd under Epsilon Retail Media.
Why join us?
We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or ... Click here to view more detail / apply for Customer Success Manager

The Company
Miller Leith are excited to be once again, partnering exclusively with PureDairy on a new senior leadership role. Founded in , PureDairy has grown from a small trade business into a significant player in the foodservice industry, processing and distributing a range of cheese products such as natural cheese, mozzarella, cheddar, and cheese sauces. With a significant proportion of its business in Foodservice and a strong customer base that includes national QSR accounts, PureDairy has established itself as a trusted supplier to pubs, clubs, and sporting grounds across Australia.
Currently, PureDairy is experiencing rapid growth, requiring expansion in marketing, supply chain, and key leadership roles. With a state-of-the-art manufacturing facility in development in Dandenong, PureDairy is on the verge of expanding its market reach into overseas markets. To support with this exciting expansion, we are now partnering with the business to find a General Manager - Foodservice. 
... Click here to view more detail / apply for General Manager ? Food Service

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Role

Key purpose of the role is to deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.

Key responsibilities will include but not be limited to:

• Lead and coordinate the development and delivery of a robust regime for building safety
• management and related compliance and performance reporting.
• Support the Head of Service in establishing overall asset strategies, investment profiles and option appraisals based on up to date, reliable building safety data.
• Coordinate the collection, management and use of building safety data to enable timely actions to be taken and compliance maintained.
• Work collaboratively with colleagues and other key enablers and partners to develop and deliver programmes of work, commissioning specialist input where required.

The Candidate

To be considered for this role you will require a Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.

The below skills would be essential for the role:

• Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
• Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
• Proven track record of data management, performance reporting, trend analysis and risk profiling.

The client is looking to move quickly with this role and as such are offering up to £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Sandwell Academy

Intervention Centre Manager

Term-time only, full time, hours negotiable

Competitive, dependent on experience and hours

Are you passionate about supporting young people through challenging times? Do you have the resilience, empathy, and commitment to help students reflect on their choices and build positive pathways? Sandwell Academy is looking for a dedicated Intervention Education Centre (IEC) Manager to join our team.

About Us:
At Sandwell Academy, we are guided by our core values: be brave, be kind, be proud. We are committed to creating a supportive and inclusive environment that fosters growth, respect, and achievement for all students. Recently, our new welfare system has reduced suspensions by promoting restorative practices and targeted interventions. Our IEC Manager plays a key role in this approach, helping students reflect on their actions and supporting their reintegration into the classroom.

The Role:
As our IEC Manager, you will:
* Supervise and support students in the Intervention Education Centre, ensuring a calm, respectful, and structured environment.
* Work with students one-on-one to help them reflect on their behaviour and develop strategies for improvement.
* Support students on a reintegration plan, preparing them for a successful transition back into their regular classes.
* Organise work for students in line with their daily timetable, ensuring they stay engaged with their curriculum.
* Update Heads of Year on students' daily progress, providing essential insights for ongoing support.
* Collaborate with pastoral, welfare, and teaching teams to create individualised plans for each student.
* Maintain accurate records and communicate with staff, students, and parents regarding progress and support.
* Foster a positive, restorative approach to behaviour that aligns with our school values.

Who We're Looking For:
* We are looking for someone who:
* Has experience in a pastoral, behaviour management, or similar role within an educational setting.
* Demonstrates empathy, patience, and strong interpersonal skills.
* Can maintain a calm and positive approach when working with challenging behaviour.
* Has excellent organizational skills and attention to detail.
* Shares our commitment to fostering a positive school culture.

Join our team and help make a difference in the lives of our students.

For more information, and to request an application pack, please contact Paul Hunt at Hays Education on
T: 07921583731
E:

Closing date for applications: Monday 25 November 2024

Please also see our recruitment site for more information about working at Sandwell Academy:
https://webmicrosites.hays.co.uk/web/sandwell-academy/

Sandwell Academy is committed to safeguarding and promoting the welfare of children so you will need to take an Enhanced DBS Disclosure. We are committed to promoting Equal Opportunities and therefore only applications submitted on the Academy's application form will be considered.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsibilities include but are not limited to: Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance. Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations. Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements. Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary. To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc. To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers. To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working. To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington: Integrated Discharge Team Rapid Response Borough-based Virtual Ward Bed-based intermediate care District Nursing assessment Therapy assessment Early supported discharge