Total 8 Manager level Customer Service job vacancies in Camden, Camden

Please see the attached Job Description and Person Specification for full duties and responsibilities.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Nursery Room Leader (Level 3)

Salary: Up to £31,000

Hours per week: 40

We are in search of a dedicated and experienced Nursery Room Leader with a Level 3 qualification to become a part of our client's team. The role of the Nursery Room Leader is pivotal in creating a secure and nurturing environment for children, while overseeing a team of nursery practitioners. Our client's progressive curriculum draws inspiration from renowned teaching philosophies such as Montessori, Reggio Emilia, and the theory of Multiple Intelligences, aligning with the EYFS.

The Nursery its own expansive garden, its large stained-glass windows provide plenty of light and its Montessori-inspired classrooms are airy, bright and calming.

Qualifications

• Level 3 qualification in Early Years Education or above
• Proven experience working in a nursery setting
• Strong leadership and communication skills
• Knowledge of child development and early years curriculum
• Ability to work effectively as part of a team

Benefits

• 20 days annual leave plus bank holidays rising year on year to 30 days after 5 years service
• Your birthday off
• 70% off childcare (subject to available spaces)
• Industry-leading enhanced parental leave
• Enhanced sick pay
• Annual performance-related pay increases
• Brilliant career progression opportunities
• Company awards, celebrations and team social events
• Access to a healthcare cash plan
• Early access to pay through the Hastee app
• Perkbox discounts and savings on thousands of retailers
• Your wellbeing matters - we provide a confidential employee assistance programme and access to our wellness hub
• Cycle to work scheme

Responsibilities

• Lead the daily operation of the nursery room, including planning and implementing activities that promote learning and development. Implementing innovative curriculum inspired by the Montessori approach in line with the EYFS.
• Provide strong leadership and support to a team of nursery practitioners, ensuring their ongoing professional development and well-being.
• Build positive and collaborative relationships with children, parents, and colleagues, promoting a welcoming and inclusive atmosphere. Utilize the innovative curriculum to create a welcoming and inclusive atmosphere within the nursery room.
• Maintain a safe and hygienic environment, adhering to all health and safety regulations and nursery policies.

Reference: WILL79000/TH

INDCHI

Locum Ward Manager, Band 8a

Opportunity available for an experienced Mental Health Ward Manager to oversee two acute wards at Highgate Mental Health Centre.
The hourly rate for this role is: £36.00 per hour - Paid via umbrella

This role is commence ASAP and will be working full time, 37.5 hours per week. The hours for this role are Monday to Friday, 09:00 - 17:00.

Clinical Responsibilities

• Provide a visible presence in clinical areas and be accessible to patients, families and carers
• Monitoring of Trust standards
• Coaching staff in relation to Trust protocols and procedures
• Use advanced clinical practice skills and expert knowledge in conjunction with nationally recognised assessment tools to accurately assess clinical, psychosocial or health status.
• Participate in emergency responses (both psychiatric and medical).
• Assimilate and review subjective and objective assessment information to inform decision-making, and negotiate and regularly review a personal care plan with the patient, carers/ relatives and the relevant members of the multi-disciplinary team
• 40% of contractual hours to be linked to clinical responsibilities.
• Work with managers, ward staff and clinical teams to ensure high standards of clinical care are delivered to patients at all times.
• Promote health through empowering patients and carers and, offering appropriate health education, information and advice to enable them to make informed decisions about their care.
• Ensure agreed high standards of cleanliness are met in all clinical and public areas of the Trust supporting the ward staff and clinical teams in fulfilling their infection control and prevention responsibilities and ensuring cleaning standards are met.
• Support the development and implementation of Clinical Governance initiatives in conjunction with the Head of Nursing.
• Create an environment and culture in which infection prevention and control is integral to care delivery. Set and monitor environmental standards and take responsibility ensuring compliance to cleaning audits and other inspection specifications are met.
• Establish a communication framework in which members of the team work effectively internally and externally across clinical teams and across the Trust to optimise the patient journey and to improve patient outcomes.
• Develop and sustain appropriate relationships, partnerships and networks to influence and improve health outcomes.

Leadership and Performance Management
The Matron will provide clinical and professional leadership and actively promote integrated working within the team; communicate and support the delivery of a vision for high quality nursing care for service users and their families.

The post holder will:

• Be responsible for the immediate line and performance management of identified managers of inpatient services
• Maintain the team performance management framework, taking appropriate actions, and ensuring that there is clear communication of the team functions, standards and targets.
• Have overall responsibility for the management of resources within their service area including staffing, finances and key performance indicators
• Manage allocated budgets and scrutinise use of resources so that services are delivered to acceptable clinical standards making the best use of those resources.
• Contribute to the achievement of financial targets including Cost Improvement Programmes.
• Actively seek and identify strategies to improve efficiencies and productivity, increasing clinical contact times and activity.
• Ensure that the team maintains clinical and care records in line with Trust policies and procedures.
• Proactively manage team and individual performance to ensure Trust targets are achieved - in particular with regard to:

• Finance
• Sickness absence
• Clinical governance standards
• CPA
• Appraisals
• Mandatory training
• Bed Management

The post holder will:

• Be responsible for staff development and training (including identified mandatory training) of the identified wards and ensuring own development needs are identified and met.
• Identify skills, competencies and training needs of nursing staff working within the inpatient areas.
• Lead on delivering training for staff at team and individual level on management of physical health needs of patients
• Plan with teaching establishments appropriate placement objectives and competencies to facilitate an effective and valuable learning experience for pre-registration nurses ensuring that they meet NMC standards for nursing students.
• Disseminate new and innovative practice and quality care initiatives with colleagues.
• Develop and demonstrate skills in understanding and applying relevant research to clinical practice
• Create a positive learning environment where skills and knowledge can be shared using a variety of media thereby developing a culture of continuous improvement and development in clinical practice.
• Lead teams in undertaking practice audit and research to ensure evidence based practice and innovation including the development and audit of quality metrics.
• Complete all statutory and mandatory training as per organisational schedule.
• Be accountable for their practice and participate in yearly performance review.

Communication
The post holder will be expected to:

• Produce written communication of highly complex and sensitive information including patient reports, project reports and policy documents.
• Chair, lead and participate frequently in meetings and work groups e.g. ADCOM weekly meeting, bed management meetings, team meetings and other clinical or management meetings on a weekly or monthly basis and as and when required.
• Be frequently involved in negotiating with various disciplines, various levels of management, clinicians and with service users and their families.
• Manage and diffuse distressing and emotional situations in a sensitive manner with service users, often at times when they have difficulty communicating or understanding (e.g. when experiencing psychotic, suicidal or aggressive feelings, or when dealing with issues relating to vulnerable adults).
• Lead and participate in a range of committees, steering groups, reference groups and meetings.
• To act as an ambassador and role model supporting the aims and vision of the Trust.
• To maintain effective team working with partners including primary care, statutory, voluntary and independent sector organisations.

If you are interested in applying please contact Oliver on 01772 208963 or send your CV to oliver.parkinson@servicecare.org.uk

We offer a £400 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet. Please also bear in mind our £250 referral fee bonus for anyone you refer who we place in to work.

The Benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- Training paid for and provided
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

Job Description

Nursery Room Leader (Level 3)

Salary: Up to £31,000

Hours per week: 40

We are in search of a dedicated and experienced Nursery Room Leader with a Level 3 qualification to become a part of our client's team. The role of the Nursery Room Leader is pivotal in creating a secure and nurturing environment for children, while overseeing a team of nursery practitioners. Our client's progressive curriculum draws inspiration from renowned teaching philosophies such as Montessori, Reggio Emilia, and the theory of Multiple Intelligences, aligning with the EYFS.

The Nursery its own expansive garden, its large stained-glass windows provide plenty of light and its Montessori-inspired classrooms are airy, bright and calming.

Qualifications

• Level 3 qualification in Early Years Education or above
• Proven experience working in a nursery setting
• Strong leadership and communication skills
• Knowledge of child development and early years curriculum
• Ability to work effectively as part of a team

Benefits

• 20 days annual leave plus bank holidays rising year on year to 30 days after 5 years service
• Your birthday off
• 70% off childcare (subject to available spaces)
• Industry-leading enhanced parental leave
• Enhanced sick pay
• Annual performance-related pay increases
• Brilliant career progression opportunities
• Company awards, celebrations and team social events
• Access to a healthcare cash plan
• Early access to pay through the Hastee app
• Perkbox discounts and savings on thousands of retailers
• Your wellbeing matters - we provide a confidential employee assistance programme and access to our wellness hub
• Cycle to work scheme

Responsibilities

• Lead the daily operation of the nursery room, including planning and implementing activities that promote learning and development. Implementing innovative curriculum inspired by the Montessori approach in line with the EYFS.
• Provide strong leadership and support to a team of nursery practitioners, ensuring their ongoing professional development and well-being.
• Build positive and collaborative relationships with children, parents, and colleagues, promoting a welcoming and inclusive atmosphere. Utilize the innovative curriculum to create a welcoming and inclusive atmosphere within the nursery room.
• Maintain a safe and hygienic environment, adhering to all health and safety regulations and nursery policies.

Reference: WILL79000/TH

INDCHI

Shaw Healthcare is looking to recruit an experienced Extra Care Scheme Manager at Gospel Oak Court in Camden.
Salary: £46,909.15 per annum
Hours: 37.5 hours per week
Gospel Oak Court is a unique, modern extra care service developed and operated by Shaw healthcare in partnership with Camden Council in London.
The care facility comprises of 35 self-contained extra care apartments with own kitchen, lounge, bedroom & wet room, for rent to people over 55 years.
Our service users enjoy a staffed cafe, communal lounges and a hairdressing salon all supported by Shaw’s on-site concierge and community care teams.
Benefits:

30 days annual leave
Employee Ownership Trust
Company Maternity Pay (after a qualifying period)
Regular Supervision
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 76% owned by its staff


Main Responsibilities
As the Extra Care Scheme Manager at Gospel Oak Court you will;

Utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
Be the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
Manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
Provide improvement, independence and choice for Service Users.
Comply with all regulatory and legislative requirements at all times and in particular the CQC.
Promote the Equality and Diversity of Service Users living and staff working in the environment

Essentials Skills & Duties of a Service Manager:

Developing and implementing evidence based individualised care packages, therapeutic interventions, and individualised activity programmes;
Leading and supervising the support team to deliver the highest standards of person-centred care using clinical governance and their own personal development;
You will be familiar in areas concerning sickness management, staff training and development, and coaching and mentoring. You will have an effective way of communicating with your team;
Be able to communicate and engage effectively with our service users, their families and colleagues, good interpersonal and working relationship skills are essential;
Have a good understanding of the disabilities, health and social care needs, of service users and assist those who have mobility or continence needs, using the appropriate aids and equipment;
Provide appropriate levels of care and support to ensure that personal hygiene needs are met, (washing, dressing, bathing, using the toilet);
It is essential to be Health and Safety aware, to ensure the safety of our services users and colleagues.



The Ideal Candidate

QCF Level 5 or working towards
Previous experience as an extra care or supported living service manager
Held registration as a CQC manager
A strong knowledge of person-centred care
Experience of working closely with service users, assessing their needs and delivering care that helps each person to live a fuller life
You’ll provide the very best levels of care, make sure that all procedures are carried out to the highest of standards and optimising the wellbeing of every resident

International Recruitment Programme Manager

Camden Council are seeking an experienced International Recruitment Programme Manager to join their team. The successful candidate will be responsible for implementing all aspects of the London ADASS programme and priorities in relation to international recruitment. This is a challenging and complex role that requires a strategic thinker with expert knowledge of the adult social care system, services and policy environment.

Key Responsibilities:

• Lead on all aspects of the London region response to international recruitment.
• Coordinate the notifications of suspensions and revocations of care providers.
• Manage a shared mailbox for people who have lost their certificate of sponsorship and who want support to find another care role.
• Act as a key point of contact for the UKVI and the Department of Health and Social care on international recruitment in London.
• Develop resources on pastoral support.
• Coordinate the London partnership for international recruitment and work closely with the lead Director of Adult Social Care.
• Work with care providers across London to promote ethical recruitment practices.
• Contribute to the overall leadership of the London ADASS team which will include representing London ADASS at regional and national meetings.
• Support and lead change programmes and service redesign.

Key Requirements:

• Expert knowledge of the adult social care system, services and policy environment.
• Significant experience of working in adult social care at a senior level, and/or led complex, high-profile and cross-cutting programmes of work.
• Experience within a similar role

How to Apply:

If you are interested in this role and meet the requirements, please submit your CV

Shaw Healthcare is looking to recruit an experienced Extra Care Scheme Manager at Gospel Oak Court in Camden.
Salary: £46,909.15 per annum
Hours: 37.5 hours per week
Gospel Oak Court is a unique, modern extra care service developed and operated by Shaw healthcare in partnership with Camden Council in London.
The care facility comprises of 35 self-contained extra care apartments with own kitchen, lounge, bedroom & wet room, for rent to people over 55 years.
Our service users enjoy a staffed cafe, communal lounges and a hairdressing salon all supported by Shaw’s on-site concierge and community care teams.
Benefits:

30 days annual leave
Employee Ownership Trust
Company Maternity Pay (after a qualifying period)
Regular Supervision
Individualised professional development programmes
Refer a Friend Scheme of up to £1,000
Retail/Leisure/Holiday and travel discounts

Shaw Healthcare is one of the UK’s leading Health and Social care providers who deliver a wide spectrum of care in a variety of purpose-built care environments; care homes for the elderly, specialist dementia units, mental health units and low secure psychiatric hospitals.
We highly value the wonderful contribution of our employees and it is our ethos to put people first by involving our people in key decision-making. We are the largest employee ownership trust within the healthcare sector.
This means that Shaw is 51% owned by its staff


Main Responsibilities
As the Extra Care Scheme Manager at Gospel Oak Court you will;

Utilise authentic leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
Be the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users.
Manage the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy.
Provide improvement, independence and choice for Service Users.
Comply with all regulatory and legislative requirements at all times and in particular the CQC.
Promote the Equality and Diversity of Service Users living and staff working in the environment

Essentials Skills & Duties of a Service Manager:

Developing and implementing evidence based individualised care packages, therapeutic interventions, and individualised activity programmes;
Leading and supervising the support team to deliver the highest standards of person-centred care using clinical governance and their own personal development;
You will be familiar in areas concerning sickness management, staff training and development, and coaching and mentoring. You will have an effective way of communicating with your team;
Be able to communicate and engage effectively with our service users, their families and colleagues, good interpersonal and working relationship skills are essential;
Have a good understanding of the disabilities, health and social care needs, of service users and assist those who have mobility or continence needs, using the appropriate aids and equipment;
Provide appropriate levels of care and support to ensure that personal hygiene needs are met, (washing, dressing, bathing, using the toilet);
It is essential to be Health and Safety aware, to ensure the safety of our services users and colleagues.



The Ideal Candidate

QCF Level 5 or working towards
Previous experience as an extra care or supported living service manager
Held registration as a CQC manager
A strong knowledge of person-centred care
Experience of working closely with service users, assessing their needs and delivering care that helps each person to live a fuller life
You’ll provide the very best levels of care, make sure that all procedures are carried out to the highest of standards and optimising the wellbeing of every resident