Total 7 Manager level Customer Service job vacancies in CGZ BETHESDA MD (BLDG 18)

Who We Are

For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else.
And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

What You’ll Do

• In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Additional duties and responsibilities as assigned by and in the absence of the Store Manager.

Essential Duties and Responsibilities of Customer Experience / Operations

• Leverage all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.
• Ensure all associates utilize company tools and technology to deliver an exceptional customer experience.
• Validate successful deployment of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.
• Drive customer engagement behaviors to support all loyalty initiatives.
• Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
• Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
• Support and maintain Loss Prevention routines to support profitability initiatives.
• Complete Direct Store Orders and validate proper receiving.
• Manage all supply/fixture ordering and any facilities and maintenance issues.
• Responsible for validating, reconciling, and filing all monthly paperwork.

What You’ll Bring

• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
• Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
• Minimum Age 21 years.
• Ability to lift up to 40 lbs.

Why We Love It

• Flexible scheduling to support your work-life balance.
• Associate discount to World Market!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment.  

Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.  

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-833-680-2399

Email: hrsupport@worldmarket.com

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

• Assistant Transportation Manager

  Location: Aberdeen, Maryland

  Gordon Food Service delivers daily to restaurants, healthcare operations, and schools so our customers depend on us- and we depend on our transportation team for excellence! Join our team as an Assistant Transportation Manager and help ensure the efficient and economical delivery of Gordon Food Service products

   

  As an Assistant Transportation Manager, no two days are the same, but typically you'll be involved in the following: 

  • Leadership - driver meetings, mentoring, motivating, ride-along/coaching trips, and training

  • Team Management -  participation in interviewing, hiring, training, performance assessments, and recognition

  • Operational Management - route balancing, dispatch, equipment assignments, backhaul scheduling

  • Regulatory Oversight - DOT, Federal, State, and Local regulations

  • Route Coverage - during vacations and absences 

  Schedule:

  Thursday through Sunday, start at 6 am Thurs and Fri

  Sat and Sun start time dependent on business needs

  OR Monday to Friday 10 am start

  Total Rewards at GFS

  • Affordable benefits plans start on day one!

  • Weekly pay 

  • Wellness reimbursement 

  • Profit sharing & 401(k) with company match 

  • Emergency child and elder care 

  • 95% of leadership is hired from within GFS - start your career here!

  Does this look like you?

  • At least 21 years of age 

  • High school diploma or GED equivalent 

  • Class A Commercial Drivers License

  • CDL-T certification preferred

  • Two to three years of previous transportation experience and/or an equivalent combination of education, training, and experience

  • Clean driving record; as required by DOT and Gordon Food Service standards 

  • Successfully passing a drug test that will assess drug usage and a background check

  • Must have knowledge of DOT, OSHA, Smith System (Keys to Safe Driving), and dispatch procedures

  • Note - effective, Jan. 6th, 2020, you must be registered through the Department of Transportation Drug and Alcohol Clearinghouse and provide electronic consent in order to be considered for employment with us. If you have not registered through the Clearinghouse, click here to register

  Gordon Food Service encourages veterans and active military members to apply

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Talent Acquisition Manager - Maryland Customer

Job Category: Human Resources

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

* * *

The Recruiting Manager position will lead a team of 6 Talented Acquisition professionals ranging from mid to Senior level experience.  You will create and execute a strategy that considers security clearances at higher levels with the Maryland customer. Your written and verbal skills are clear and concise in all interactions. You can make sound decisions with assurance, and your understanding of programs with the Maryland customer, is steeped in experience. You can set realistic expectations with your programs leadership. You are comfortable with asking smart questions, and interfacing with all levels of the organization, and do so in a manner that gains trust and credibility. You will adjust your focus when needed to meet evolving priorities.

The successful candidate will report to the CACI, Annapolis Junction, Maryland office, 2-3 days a week or as needed.

What You’ll Get to Do:

• Support your TA team in a way that keeps the focus on staffing goals
• May hold job requisitions that support increase in demand
• Track recruiting activities and prepare weekly reports in conjunction with other operating groups
• Continuously review demand, making adjustments that align to current changing requirements.
• Proactively evaluate and apply new sourcing methodologies that help identify, cultivate, and grow target candidate pools of top talent
• Review job descriptions quarterly, adjusting where needed
• Provide insight into current market trends, that support current demand, while considering future awards
• Develop creative sourcing methods that expand visibility and network for potential candidates in a highly competitive market
• Attend monthly Program Manager Review (PMRs)meetings and provide feedback on TA activities, with the ability to answer questions, on support from TA team.
• You will provide breakdown of monthly reporting, utilizing data pulled from ATS, and Power BI, providing talking points on data changes month to month, to include insight on possible emerging trends.
• Human Resources responsibilities include, timecard approval, quarterly tough point reviews
• Participate in Recruiting Manager leadership meetings monthly
• Will require an onsite work location in Maryland 2-3 days a week
• May require minimal travel to other CACI offices within the DMV

Qualifications:

• 8-10 years of Recruiting Management experience may be substituted for bachelor’s degree.
• 6-8 years’ experience of recent experience leading a team of 6-8 Talent Acquisition professional, preferably in the intel community.
• Proficiency using Excel as a reporting tool
• Strong metric & reporting is a must.
• Presentation skills using PowerPoint
• Understand HR practices and DoL/OFCCP Federal compliance.
• Workday Recruiting or a similar Applicant Tracking System (ATS)
• Excellent organizational and analytic skills, with an ability to multi-task and prioritize workload
• Recent experience of managing Talent Acquisition team that supports candidates holding TS/SCI with poly clearances.

These Qualifications Would be Nice to Have:

• Expertise with the military community, terminology, skill sets, job codes, etc.
• Able to vocalize examples of recruiting strategies used in government consulting/contracting environment.
• Knowledge of external labor market for similar positions, to include how and where to source qualified candidates and salaries associated with similar positions
• Currently holds active clearance with Maryland customer

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$85,800 - $180,200

About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations.  As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. 

Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding, essential functions, leading your business, and advanced leadership.  As a Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations role.

Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, granting scholarships to family members, delivering relief when natural disasters strike, or providing financial support when personal hardship hits, we take care of our people.

Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.

At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.

  

PRINCIPAL RESPONSIBILITIES AND DUTIES

CLINIC OPERATIONS:

• Manages the operations of the clinic, including costs, processes, staffing, and quality standards.
• Provides leadership, coaching, and development plans for all direct reports.
• Partners with internal Human Resources, Quality, and Technical Services departments.
• Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program.
• Maintains integrity of medical and operations records and complies with all data collections and auditing activities.
• Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding.
• Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.
• Responsible for all required network reporting and on-site state or federal surveys.

PATIENT CARE:

• Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient.
• Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care.
• Acts as a resource for the patient and family to address concerns and questions.
• Accountable for timely completion of patient care assessments and care plans.
• Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments.
• Plans, coordinates, and validates patient eligibility for treatment.
• Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues.  

STAFF:

• Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings.
• Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current.
• Provides support for all clinical staff members at regular intervals and encourages professional growth.
• Maintains current knowledge regarding company benefits, policies, procedures, and processes.
• Completes employee evaluations and establishes annual goals.
• Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed.
• Manages staff scheduling and payroll.

PHYSICIANS:

• Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws.
• Responsible for strong physician relationships and ensures regular and effective communication.
• Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree or an equivalent combination of education and experience.
• Graduate of an accredited School of Nursing (RN).
• Current appropriate state licensure.

EXPERIENCE AND SKILLS:  

• Required:
  • 6+ years business operations experience in a healthcare facility.
  • 12 months experience in clinical nursing.
  • 6 months chronic or acute dialysis nursing experience.
  • Successfully pass the Ishihara Color Blind Test.
• Preferred but not required:
  • 3+ years supervisory or project/program management experience.
  • Med/surg or ICU/CCU experience.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians
• Position may require travel between assigned facilities and various locations within the community and/or travel to regional, business unit, and corporate meetings may be required.
• The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• The position provides direct patient care that regularly involves heavy lifting, moving of patients, and assisting with ambulation.  Equipment aids and/or coworkers may provide assistance. 

                    

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

The Project Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Manage multiple teams or a functional area (depending on size of business).
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Ensure funding has been approved for the program.
• Ensure all areas of the program are appropriately staffed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Exercise shared responsibility for budget, policy formulation and planning.
• Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Salary Range:

$144,480.00 - $216,720.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.  As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.  Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.  Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
 

Position Summary
 

The Manager Information Security is responsible for the effective and dynamic management of the Information Security infrastructure, risk, compliance team and ongoing operations. This role works collaboratively within IT and across the organization to ensure security and compliance while adapting to business and industry changes. The Manager Information Security also leads efforts to support the Martin’s Point business resiliency program including business continuity, incident response and disaster recovery plans and assists in the Security teams strategic planning, management, and execution to achieve its goals.

Job Description

Key Outcomes:

• Leads, mentors, and coaches the Information Security team in achieving goals and ensuring the department has the technical skills, tools, and resources to meet current and future business needs.
• Maintains knowledge of latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities pertaining to Martin’s Point vision, mission, and operations.
• Collaborates with Martin’s Point leadership and Compliance team, internal IT business partners, data custodians and government groups to develop company-wide information security polices and guidelines that align with external regulations and industry best practices.
• Initiates and supports continuous improvement efforts within the team to maximize and enhance individual and team performance.
• Responsible for MPHC Business Resiliency Management strategy development and recovery planning with guidance from the Senior Director Chief Information Security Officer, and the IT Leadership Team.
• Ensures efficient implementations of Incident Reporting and Response Systems to address MPHC security incidents and/or breaches, respond to alleged policy violations, and/or complaints from external parties.
• Coordinates the development and delivery of an education and training program on information security and privacy matters for employees and other authorized users. 
• Partners with the Senior Director Chief Information Security Officer on reports to external agencies to meet or exceed all compliance requirements 
• Active participation on the Information Technology Leadership Team to achieve department and organizational goals in alignment with Martin’s Point values and strategy.
• Manage information security vendors, consultants and outside contacts to ensure strong partnership, service, and performance.
• Provides input to the budget process to support Martin’s Point strategic goals within industry benchmarks.
• Serves as back up to the Senior Director Chief Information Security Officer as the official corporate contact point for information security.

Education/Experience: 

• Bachelor’s degree in CIS, CS, Business Administration, or similar program, or combination of relevant education and experience.  Master’s degree is preferred.
• 7+ years applicable practice, management and/or leadership in information security and/or information technology with at least 3 years in a leadership role.
• Budgeting and contract negotiation experience required.
• Healthcare experience and familiarity with HIPAA, PCI-DSS, or NIST is highly desirable.

Required License(s) and/or Certification(s):

• Global Information Assurance Certification (GIAC), Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and/or Certified Information Security Manager (CISM) is highly desired.

Skills/Knowledge/Competencies:

• Demonstrates an understanding of and alignment with Martin’s Point Values.
• Successful track record in leading, collaborating coaching and mentoring technical teams.
• Expertise in the highly regulated security industry best practices.
• Strong working knowledge of PCI, HIPAA Privacy & Security, DoD, CMS and other applicable industry and organizational local, state, and federal information security guidelines.
• Ability to translate organizational objectives into information technology needs, initiatives, and deliverables.
• Must be an effective leader and a strong collaborative team player both internally and externally.
• Excellent written and oral communications skills to present clear, accurate and timely information to technical and non-technical audiences at all levels of the organization.
• Ability to rapidly assess situations, develop alternatives and make decision in a fast-paced work environment.
• Ability to design, manage and deliver effective technology solutions to meet business needs.
• Proven track record of managing projects, initiatives, and accountabilities within a team.
• Approach all organizational and departmental situations with a growth mindset.
• A demonstrated ability to work with diverse groups of people.

Key Outcomes:

• Leads, mentors, and coaches the Information Security team in achieving goals and ensuring the department has the technical skills, tools, and resources to meet current and future business needs.
• Maintains knowledge of latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities pertaining to Martin’s Point vision, mission, and operations.
• Collaborates with Martin’s Point leadership and Compliance team, internal IT business partners, data custodians and government groups to develop company-wide information security polices and guidelines that align with external regulations and industry best practices.
• Initiates and supports continuous improvement efforts within the team to maximize and enhance individual and team performance.
• Responsible for MPHC Business Resiliency Management strategy development and recovery planning with guidance from the Senior Director Chief Information Security Officer, and the IT Leadership Team.
• Ensures efficient implementations of Incident Reporting and Response Systems to address MPHC security incidents and/or breaches, respond to alleged policy violations, and/or complaints from external parties.
• Coordinates the development and delivery of an education and training program on information security and privacy matters for employees and other authorized users. 
• Partners with the Senior Director Chief Information Security Officer on reports to external agencies to meet or exceed all compliance requirements 
• Active participation on the Information Technology Leadership Team to achieve department and organizational goals in alignment with Martin’s Point values and strategy.
• Manage information security vendors, consultants and outside contacts to ensure strong partnership, service, and performance.
• Provides input to the budget process to support Martin’s Point strategic goals within industry benchmarks.
• Serves as back up to the Senior Director Chief Information Security Officer as the official corporate contact point for information security.

Education/Experience: 

• Bachelor’s degree in CIS, CS, Business Administration, or similar program, or combination of relevant education and experience.  Master’s degree is preferred.
• 7+ years applicable practice, management and/or leadership in information security and/or information technology with at least 3 years in a leadership role.
• Budgeting and contract negotiation experience required.
• Healthcare experience and familiarity with HIPAA, PCI-DSS, or NIST is highly desirable.

Required License(s) and/or Certification(s):

• Global Information Assurance Certification (GIAC), Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and/or Certified Information Security Manager (CISM) is highly desired.

Skills/Knowledge/Competencies:

• Demonstrates an understanding of and alignment with Martin’s Point Values.
• Successful track record in leading, collaborating coaching and mentoring technical teams.
• Expertise in the highly regulated security industry best practices.
• Strong working knowledge of PCI, HIPAA Privacy & Security, DoD, CMS and other applicable industry and organizational local, state, and federal information security guidelines.
• Ability to translate organizational objectives into information technology needs, initiatives, and deliverables.
• Must be an effective leader and a strong collaborative team player both internally and externally.
• Excellent written and oral communications skills to present clear, accurate and timely information to technical and non-technical audiences at all levels of the organization.
• Ability to rapidly assess situations, develop alternatives and make decision in a fast-paced work environment.
• Ability to design, manage and deliver effective technology solutions to meet business needs.
• Proven track record of managing projects, initiatives, and accountabilities within a team.
• Approach all organizational and departmental situations with a growth mindset.
• A demonstrated ability to work with diverse groups of people.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org