Total 28 Manager level Customer Service job vacancies in Bromsgrove, Worcestershire, B61 8RA

Location: Worcestershire.

Rate: £210-£220 (umbrella) per day.

Contract: 3 months' on going.

To play a pivotal role in the Pension Investments Management Team, contributing significantly to the investment strategy of the Worcestershire County Council Pension Fund (WPF). The role involves financial oversight, investment reporting, and collaboration on Responsible Investment and ESG issues.

Key Responsibilities:

Financial Reporting:

• Review investment content for the Pension Fund Financial Statements.
• Produce the Fund's Annual Report in collaboration with Central Finance colleagues.

Stakeholder Engagement:

• Attend LGPS Central meetings and deputize when necessary.
• Liaise with Partners to ensure accurate reporting on Responsible Investment and ESG issues related to the Fund.
• Present findings and updates to the Pension Board, Pensions Committee, and Pension Investments Sub Committee.

Cross-Council Initiatives:

• Participate in various cross-council projects and initiatives that align with the pension fund's goals.

Staff Management:

• Supervise and develop team members, fostering a culture of excellence and continuous improvement.

Customer Focus:

• Maintain a proactive approach, ensuring that customer needs are prioritized in all activities.

Qualifications:

• CCAB (or equivalent) qualified accountant or finance professional.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a range of stakeholders.

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

Exciting Opportunity: Locality manager

Setting: Residential care for adults with learning disabilities and complex behaviours

Location: Alvechurch, Worcestershire

Salary: £34000 to £36000

Brook Street Social Care are excited to have partnered with an established social care provider to recruit a full-time Locality Manager to lead a dedicated team, including team leaders, support workers, and a deputy manager within their established residential services in Alvechurch, on the borders of Worcestershire. In this role, you will work closely with adults of all ages who have learning disabilities, complex care needs, and may present challenging behaviours.

Key Responsibilities:

- Oversee daily operations, ensuring that care is personalised and responsive to everyone's evolving needs.

- Uphold high standards of quality and compliance within our services.

- Provide guidance and support to your team, fostering exceptional care delivery.

What they are looking for:

- Experience in a deputy or management role, particularly with adults with learning disabilities and challenging behaviours.

- Flexibility to adapt to the needs of our services.

- NVQ Level 4 or above, or QCF Level 5 in Management (or willingness to work towards it).

- Ability to meet the requirements for CQC registration.

- Availability for on-call responsibilities as needed.

- A full driving licence.

What they Offer:

- Competitive salary

- Genuine opportunities for career advancement within a growing organisation.

- On-call support to ensure you have the resources you need.

- Ongoing training and professional development.

- Staff incentive schemes with potential bonus opportunities.

Does this sound like the perfect challenge for you? If so, click apply now for immediate consideration.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Job Description

Floating Nursery Manager

Salary: Up to £34,000

As a Floating Nursery Manager, you will be responsible for providing support and leadership to multiple nurseries within our client's group. You will work closely with the nursery teams to ensure the highest standard of care and education for children, while also focusing on staff development and continuous improvement.

Qualifications

• Previous experience as a Nursery Manager or similar role
• Level 3 or above in Early Years
• Proven ability to provide leadership and support to diverse teams
• Strong understanding of early childhood education and care standards
• Excellent communication and interpersonal skills
• Ability to work effectively across multiple locations and with diverse teams
• Knowledge of relevant regulations and compliance requirements
• Commitment to promoting diversity, equality, and inclusion in the nursery environment

Benefits:

• Discounted childcare
• Access to ongoing training and accredited qualifications
• Long service awards
• Company sick pay
• Monthly and yearly awards
• Free uniform

Responsibilities

• Covering Nurseries during annual leave and sickness
• Provide leadership and support to nursery teams in various locations
• Ensure compliance with all regulatory and company standards across multiple nurseries
• Implement and maintain high-quality care and education programs
• Support and mentor nursery staff, including providing training and development opportunities
• Collaborate with colleagues to share best practices and drive continuous improvement
• Build strong relationships with families and communities to support the nursery's overall mission
• Assist in recruitment, onboarding, and performance management of nursery staff as needed
• Act as a role model for professionalism, high-quality care, and ethical conduct

Reference: WILL79613/EC

INDCHI

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Nursery Room Leader (Level 3)

Salary: Up to £28,000

40 hours per week

Our client is excited to welcome a dedicated and experienced Nursery Room Leader to join their team. As a Room Leader, you will play a pivotal role in leading a team to deliver exceptional care and education for young children in our nurturing nursery environment. You will have the opportunity to create an inclusive and stimulating setting where children can explore, learn, and grow through play.

Qualifications

• Level 3 qualification in Early Years or above
• Demonstrated track record in a nursery environment, with previous experience in leadership or supervisory roles
• Profound understanding of child development and familiarity with early years curriculum frameworks
• Exceptional communication, leadership, and organizational abilities
• Strong dedication to advocating for diversity, equality, and inclusion in early years education
• Current and comprehensive knowledge of safeguarding and child protection procedures

Benefits:

• Heavily discounted childcare
• Company sick pay scheme
• Free uniform
• Long service reward
• Company pension
• Monthly and yearly awards/rewards

Responsibilities

• Take the lead in guiding and mentoring a team of passionate nursery staff, nurturing their professional growth and upholding the highest standards of care and education
• Develop and execute captivating and age-appropriate activities and experiences to promote children's learning and development
• Cultivate strong and supportive connections with children, families, and colleagues, fostering a warm and inclusive community within the nursery
• Ensure the safety and well-being of all children by strictly adhering to safeguarding and health and safety protocols
• Collaborate closely with parents and families, sharing valuable insights into children's progress and establishing strong partnerships
• Maintain meticulous records and documentation, including thoughtfully crafted learning journals and detailed observations
• Champion diversity, equality, and inclusion across all facets of the nursery's practices

Reference: WILL79822/EC

INDCHI

Job Description

Level 3 Nursery Room Leader

Salary: Up to £28,000

40 hours per week

Are you a fun, dedicated individual with a soft spot for nurturing young minds? Look no further - Our client is in need of a passionate Nursery Room Leader to join their team! As the Room Leader, you'll play a crucial role in creating a safe, engaging, and inclusive environment where children can learn and grow.

Qualifications:

• Level 3 Early Years qualification or above.
• Proven experience working in a childcare setting, with a strong understanding of the EYFS framework.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• A commitment to promoting equality, diversity, and inclusion in all aspects of nursery practice.

Benefits:

• Heavily discounted childcare
• Company sick pay scheme
• Free uniform
• Long service reward
• Company pension
• Monthly and yearly awards/rewards

Responsibilities:

• Take the lead in guiding and supporting our team of nursery staff, offering mentorship and encouragement along the way
• Get creative with planning and executing age-appropriate activities that spark joy and learning in the little ones
• Make sure our nursery is always a safe, sparkling haven for all the kids
• Cultivate a feel-good atmosphere that fosters the emotional, social, and educational development of each and every child
• Team up with parents and carers, keeping them in the loop about their child's exciting progress
• Keep an eye on each child's development, giving feedback and offering personalized support when needed
• Follow all the rules and regs to ensure the safety and well-being of everyone in our care

Reference: WILL79825/EC

INDCHI

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

About the role

You will line manage Learning Support Staff and provide direct support to the team. You will be responsible for providing on-course assistance to students with learning difficulties or disabilities both in the classroom and around the College.



About you

You will have a level 2 qualification or equivalent experience. Good general education in English, Maths and/or IT to level 2. A willingness to undertake continual professional development and continual IT skills upgrading and an understanding of the reasons for an Equal Opportunities Policy and how it affects the immediate working environment and relationships with clients.



For more information regarding the main responsibilities of the role, please refer to the Job Description.



About Us:

Capital City College Group is London's largest further education college group. We comprise three of London's largest most popular colleges - City and Islington College, Westminster Kingsway College and the College of Haringey, Enfield and North East London - and we are committed to success through equality and diversity.



Closing date: 6th October 2024
Interview date: TBC



We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.



We are committed to the safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.



We are committed to equality, diversity and inclusion in all our activities for everyone who learns and works here. We respect and value differences and welcome applications from candidates from all backgrounds.

Job Description

Floating Nursery Manager

Salary: Up to £34,000

As a Floating Nursery Manager, you will be responsible for providing support and leadership to multiple nurseries within our client's group. You will work closely with the nursery teams to ensure the highest standard of care and education for children, while also focusing on staff development and continuous improvement.

Qualifications

• Previous experience as a Nursery Manager or similar role
• Level 3 or above in Early Years
• Proven ability to provide leadership and support to diverse teams
• Strong understanding of early childhood education and care standards
• Excellent communication and interpersonal skills
• Ability to work effectively across multiple locations and with diverse teams
• Knowledge of relevant regulations and compliance requirements
• Commitment to promoting diversity, equality, and inclusion in the nursery environment

Benefits:

• Discounted childcare
• Access to ongoing training and accredited qualifications
• Long service awards
• Company sick pay
• Monthly and yearly awards
• Free uniform

Responsibilities

• Covering Nurseries during annual leave and sickness
• Provide leadership and support to nursery teams in various locations
• Ensure compliance with all regulatory and company standards across multiple nurseries
• Implement and maintain high-quality care and education programs
• Support and mentor nursery staff, including providing training and development opportunities
• Collaborate with colleagues to share best practices and drive continuous improvement
• Build strong relationships with families and communities to support the nursery's overall mission
• Assist in recruitment, onboarding, and performance management of nursery staff as needed
• Act as a role model for professionalism, high-quality care, and ethical conduct

Reference: WILL79613/EC

INDCHI

Clinical Unit Manager

223-229 Worcester Road, Stoke Heath, Bromsgrove, B61 7JA.

Carehome.co.uk rating: 9.6 / 10

Salary - 45,525 per annum

38.5 hours per week.

Working on the floor , including supernumerary hours. Alternative weekends included.

Welcome bonus* £1000



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• Whether you're taking charge of a unit or a floor, you'll promote our resident's independence, choice and dignity by ensuring that the team provide the highest standards of care at all times
• With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional and social needs are met - always maintaining accurate records
• Delivering clinical guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• You're passionate about caring for the elderly and have a flair for helping people maintain their independence, choice and dignity
• An effective communicator who's able to build strong and honest relationships with residents and their families
• Someone who's ready to use their clinical experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships.
• A respectful and compassionate team player with the belief in giving your personal best.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?



We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.



We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.



Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.



If you require information regarding this role in an alternative format, please email:



* Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

A Vacancy at NHS Leicester, Leicestershire and Rutland Integrated Care Board.


Are you passionate about transforming public services?

Are you ready to roll up your sleeves to get stuck in and be brave in your approach to get the right outcomes for patients and citizens?

Are you excited to work in partnership with leaders across the Leicester, Leicestershire and Rutland Integrated Care System?

If yes, this is a fantastic opportunity to become part of the Primary Care team within the Integration and Transformation (I&T) directorate at Leicester, Leicestershire and Rutland (LLR) Integrated Care Board (ICB), helping to shape and support Primary Care services.

Put simply - using the commissioning cycle, we strive to achieve the right holistic health outcomes for local people, with population health management and equity at the heart of everything we do.

If you have in-depth knowledge of local Primary Care services or experience in commissioning and/or transforming public services at system level, LLR ICB can offer you a great balance between; challenge and support; a pragmatic and jointly owned personal and professional development plan; and, most importantly, a team ethos focused on inclusive leadership which enables you to grow and develop.

If you are interested in joining us on our mission to support and improve Primary Care services for people in LLR and would like to discuss this opportunity in more detail, please get in touch and apply today!

The I&T Manager will:
• Directly manage multi-agency programmes and projects relating to the delivery of integrated care at system, place and neighbourhood level.
• Support thedevelopment of primary care and Primary Care Networks, ensuring that the sector becomes resilient and can deliver integrated services within a wider network of providers.
• Support and contribute to system-wide restoration and recovery planning.

Integrated Care Boards are at the heart of a new way of working for the NHS, bringing together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of what is to be known as an Integrated care System. They are part of a fundamental shift in the way the health and care system is organised – away from competition and organisational autonomy and towards collaboration, with health and care organisations working together to better integrate services, improve population health and reduce health inequalities.

Planning & Organising

· Lead key corporate initiatives, working with teams across the directorate, and with corporate functions to facilitate the changes required.

· Provide high quality strategic and operational policy advice.

· Keep up to date with policy developments across health and care, being mindful of the impact of policy development on others, including patients and the public.

· Proactively identify opportunities for improvement and prioritise them across the team.

· Strategic planning of projects, identifying interdependencies across projects and potential impacts on the wider organisation and building in contingency and adjustment where necessary.

· Develop short, medium, and long-term business plans, with a focus on achieving quality outcomes.

· Lead by example in order to embed behaviours that consistently represent the ICB’s values, and to ensure that all staff members live up to these.

· Monitor delivery against plans and key milestones.

Service Improvement

· Continuously find ways to improve team systems and structures.

· Regularly review procedures and /or systems to identify improvements and simplify processes and decision making.

· Support the identification of best practice and continuous improvement.

· Ensure projects, services and initiatives are delivered on time, in a cost-effective manner and to quality standards, adjusting plans as required.

· Ensure the team has suitable information and administrative systems and processes in place to meet the objectives of the directorate.

· Produce reports highlighting progress, risks and issues.

· Act as champion for patients and involve patients and public in policy development.

Analysis & Judgment

· Undertake quantitative and qualitative analysis of highly complex data which may come from a range of sources.

· Use data to support monitoring, development and improvement of business cases, projects, and reports.

· Interpret highly complex data and present options appraisals to support intelligent decision making.

· Take decisions on complex issues where there may be a number of courses of action available.

· Ensure that the team operates efficiently and effectively, advising on and progressing significant work streams and leading on specific projects.

· Operate intelligently in a highly political and sensitive environment.

· Develop innovative and workable solutions to a variety of complex problems.

Communication

· Develop and maintain constructive relationships with a broad range of internal and external stakeholders.

· Provide and receive highly complex information about initiatives, contracts and services through a variety of mediums, including reports, briefing papers, workshops and meetings.

· Build relationships and influence across the Directorate and with other key stakeholders, both internal and external.

· Able to motivate and influence staff and stakeholders to engage, and as needed, complete actions related to the successful delivery of the project, initiative, contract or service.

Financial Management

· Budget holder for a service, department or project.

· Monitor and manage the budget effectively, acting in accordance with organisational financial policies and procedures.

· Constantly strive for value for money, ensuring financial balance is achieved.

· Provide financial updates and reports as required.

People Management

· Manage staff, including recruitment, supporting staff development, appraisals, and where necessary managing employee relations issues.

· Leading by example, demonstrating the organisational values and behaviours in all interactions.

Research & Development

· Co-ordinate research and development initiatives, delegating as appropriate.

· Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.

Policy & Service Development

· Responsible for developing and proposing changes to policies, guidelines and service level agreements which may impact the service.

· Responsible for implementation of policies within own area.
• Support analysis of specific policy and directorate issues, drawing on multiple sources of information, mindful of the potential impact of policy developments on other portfolios.



This advert closes on Sunday 1 Sep 2024

We are now seeking for a Team Manager to join us on a 12 months FTC basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 pro rata
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme