Total 19 Manager level Customer Service job vacancies in Brockworth, Gloucester

For further information about this role please see attached the job description and person specification.

Night Care Leader
Location: Brockworth
Pay rate: £15.06 per hour
Contracted hours: 24 hours per week, 2x 12 hour shifts, 8pm-8am

ABOUT THE ROLE

Are you an experienced carer with a desire to progress your career to the next level?
Do you prefer to work nights?

Our care teams make a real difference every day and your professionalism, teamed with kindness and compassion, will be at the core of everything you do. Leading a small team of carers, you’ll be responsible for keeping wakeful watch on the security and safety of our residents and the home in general. You’ll ensure that care plans are regularly reviewed, understanding the importance of maintaining accurate records, and will be able to manage the time of both yourself and your team effectively to support the wellbeing of our residents. You’ll understand that some shifts might be challenging, but you’ll also laugh, have fun and make lasting memories with our residents.

In joining us, you’ll also become part of our extended family. You’ll work alongside other team members who are passionate about providing care, warmth and kindness to all those who live and work in our homes.

Millbrook Lodge is a 80 bed Care Home located in the centre of Brockworth. The home offers residential, nursing and respite care in a comfortable, homely setting. We’re rated 8.5 by Carehome.co.uk and Good by the Care Quality Commission.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, colleagues and the care homes we live and work in. Therefore, we offer a great range of benefits, including a competitive salary, training and development.

Here are some of the other benefits you’ll enjoy as a valued member of our team:

- 28 days holiday (including Bank Holidays)
- A Company pension
- Free uniform
- Free DBS
- Higher rates of pay at weekends
- Access to our Employee Assistance Programme
- Care Worker Charity membership for well being and financial aid
- Refer a Friend scheme rewarding you up to £1000 for every recommendation you make who successfully starts working for us
- Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

ABOUT YOU

You’ll have NVQ Level 3 Diploma in Health & Social Care, or you’ve achieved NVQ Level 2, and you’re prepared to study for NVQ Level 3. You’ll also be experienced in leading a team to deliver care, be keen to progress to a role with greater levels of responsibility and be willing to undertake relevant training to support your career development in a nurturing, engaging and rewarding environment.

You’ll be a positive role model, with excellent communication skills and a natural ability to get along with others. A supportive leader, you’ll motivate your team to deliver the best possible care to our residents at all times.

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Night Care Leader within our care homes, then you could be the next to join us. So, apply and get your career started with us today.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.
You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why Choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Deputy Service Manager - Gloucester- £15.00 per hour

Looking for someone to be flexible - shifts to include weekends and evenings & potentially nights. The role comes with a responsibility to being on call across a Rota.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our ABI (Acquired Brain Injury) service in Gloucester - 46 London Road. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with an acquired brain injury.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

Registered Manager - Gloucester - £41,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Brain Injury Rehabilitation Service in Gloucester where we have capacity to support up to 10 individuals. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service, developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience line managing a large team and supporting individuals with learning disabilities, autism, and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Position : Team Leader

Based: Gloucester

Pay rate starts at: £13.39ph

Contracted hours: 37.5hrs
Shifts are: On a rota bases

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Team Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Gloucester . This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Registered Children’s Home Manager
Salary: £55,000
Location: Gloucester
Hours: Full- Time (Permanent)
Are you a dedicated and compassionate professional with a passion for making a positive impact on the lives of children and young people? Social Care & Education have an exciting opportunity for an experienced Supported Living Children’s Home Manager to join our team on a permanent basis.
The main responsibilities of this position are listed below:
• Ensure the smooth running of the home
• Lead and inspire the team
• Supervise staff, including probation and appraisals
• Guide, support, and train staff members
• Develop and implement support plans
• Regularly assess and review young people's progress
• Collaborate with professionals, families, and external agencies
• Plan and lead team meetings
• Maintain accurate records and reports
• Handle and manage crisis situations
• Lead and implement policies and procedures
To be considered for this position, we would like it that you:
• Level 5 Diploma in Leadership and Management.
• Minimum of 2 years' experience in children's social care
• Demonstrate leadership and management skills
• Strong communication and interpersonal skills
• Compassionate and empathetic nature
• Excellent organisation skills and ability to meet deadlines
• Ability to perform on-call duties

Job Title: Deputy Manager
Location: Gloucester
Salary: Between £28,000 to £35,000
Social Care & Education are excited to recruit for this fantastic opportunity with one of its clients. We are looking for an experienced Children’s Home Deputy Manager to run a newly commissioned residential service in Gloucester
As the Deputy Manager, your main purpose will be to efficiently and effectively manage the home and to work within and ensure effective delivery of the main responsibilities and key result areas identified within the role of a manager.
Ideally, you will have the passion to achieve excellence within our client’s ethos of service, quality, equality and partnership, demonstrating a commitment to close co-operation with colleagues and joint work in partnership with the children.
As the Deputy Manager, your main duties will be to:
· To deputise for the manager in their absence.
· In the absence of the Home Manager to act as a focus on all day-to-day management issues.
· To assist the Home Manager in providing support to individual children having respect for their individuality, privacy, dignity and emotional needs.
· Assist the Home Manager to assess referrals.
· To lead adhering to procedures in the event of an emergency, e.g. fire, accident, missing person and to keep and make reports when such action is taken.
· Be responsible for the administration of medication.
· Ensure the safe keeping and recording of all medicine stored within the home.
· To assist in ensuring effective communication at all levels within the home and externally.
· To maintain the rota and assist in the delegation of duties to staff.
· To maintain all records in the home.
· To complete written reports as required.
· To assist in the weekly budget preparation and to monitoring of expenditure as required.
Relevant qualifications:
· Appropriate NVQ (NVQ level3/4)
· Knowledge of OFSTED
· Experience as a supervisor, senior or Team Leader in a similar care setting
· Experience in supporting young people (15-23) with complex needs and challenging behaviour

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

About us

The Guinness Partnership provides services to more than 65,000 homes nationwide. With a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs & maintenance services to The Guinness Partnership. Our national teams deliver housing repairs, maintenance and improvement services to ensure our customers' homes are safe and maintained to high standard.

About the role

A full UK clean driving licence is required for this role.

This is a full-time permanent role working 39 hours per week Monday - Friday.

Location: Cheltenham and Gloucester

Are you a dynamic and experienced leader looking for a new challenge in the property maintenance sector? We are currently seeking a talented Repairs Service Manager to join us and lead our internal repairs team, delivering exceptional works to our customers' homes in the Cheltenham and Gloucester region.

If you have a proven track record in property maintenance management, excellent leadership skills, and a commitment to delivering outstanding customer service, we want to hear from you. Join us in ensuring the safety, satisfaction, and well-being of our customers while driving operational excellence in property repairs.

This role is about being highly organised, problem solving, being great with systems and technology and great at people communication. This is not a surveying role but is a key to joining together all of our different services whether that be; Customer communication or complaints, information analysis, contractor management and team work to name a few.

We would love to hear from those with equivalent levels of experience as we know not everyone has direct trade experience.

Key Responsibilities:

- Lead and manage a team to deliver high-quality repairs works in customers' homes.

- Ensure operational productivity and work quality through regular quality audits and monitoring of progress.

- Manage financial controls and resource allocation effectively.

- Oversee subcontractors' performance and compliance with contractual agreements.

- Monitor vehicle stock levels and control materials in line with standards and guidelines.

- Ensure compliance with Health and Safety regulations and other statutory requirements.

- Handle customer complaints, workflow tasks, and system updates promptly.

- Support safeguarding procedures and appropriately address safeguarding concerns.

Key Outcomes:

- Achieve high customer satisfaction and meet operational KPIs.

- Deliver work on time and within budget, ensuring value for money.

- Manage contracts effectively to meet customer expectations and budget requirements.

- Ensure compliance with regulatory requirements, policies, and procedures.

- Maintain a proactive approach to Health and Safety and risk management.

Desirable

• Experience of stock condition software/handheld devices.
• Experience of working as part of a management team delivering front line services.
• Extensive knowledge of building maintenance technical operations.

Essential Qualifications

• Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

Key Result Areas Our Business Divisional Planning: The General Manager will have specific responsibility to contribute to the development of the Trusts annual Business Plan to achieve the quality, financial and access targets agreed by the service line and division in conjunction with the Speciality Director. - To ensure that the annual Business Plan is monitored and reported on throughout the year for successful delivery - To ensure that the Annual Business plan is in accord with the division and trusts strategic plan - To be responsible for the delivery of the business plan for the performance management of the service line - To work with the speciality director to produce the service lines strategic plan this will contribute to the divisions strategic plan. - To lead on the development of business cases to support service development within the service line. - Cooperating with colleagues to ensure the effective delivery of the annual plan across other divisions and the trusts overall corporate objectives - Leading the reporting on the delivery of the business plan to Service Line Board. - Leading the coordination of Service Line Triumvirate meetings (weekly) Financial Management - Taken responsibility for the management of the physical and financial resources allocated to the area of responsibility - Budget management - Ensuring that there is an effective use of all resources available within the area of responsibility and that services are provided to the highest quality and quantity required within the resources agreed. - Taking appropriate corrective action if resources allocated are exceeded in conjunction with senior colleagues to qualify, monitor and resolve any costs pressures. - Delivery of annual Financial Sustainability Plan -Contribution to the Divisions minor capital planning and management of minor capital allocation to Service Line - To lead on the contract management of all subcontractors and third parties where appropriate - To review on an annual basis the value and content of recharges from other providers to ensure good financial management. - To contribute to the delivery of CQIN schemes Information management: -To ensure the clinical services are provided with relevant and timely information to manage services effectively, both in respect of patient care and organisational management requirements. - To ensure that there are appropriate and agreed ways of reporting performance to external commissioners where required within overall reporting systems in the trust - To ensure the optimisation of the Trust income streams i.e. private income, accuracy of clinical coding, CQUIN and best practice tariff achievement etc. Our services Access to service: - Ensuring that all waiting times and performance standards are agreed within the service line through consultation and negotiation with the clinical teams and Division. - Participating in discussions for access issues within the Service Line and external organisations e.g. CCG, Specialised Commissioning, and Community Provider. - Lead the delivery of waiting time standards for the Service Line. Ensure that there is equability of access to our services and that patient waiting times are managed in accordance with Trust policy - To ensure that the service line develops appropriate action plans in order to meet required access standards - Participation in daily escalation rota to proactively manage bed capacity. - Implementing techniques and procedures such as Demand and Capacity mapping which support service design, delivery and modernisation.

Excellent full-time, permanent opportunity to join a growing organisation within the sports industry. This Gloucester business partners closely with sporting organisations of all sizes across the UK- from football clubs and rugby teams to netball squads and more!

In this role, previous sales or office experience is not a requirement, so long as you are a proactive individual with a passion for sports!

Please note, this is NOT a cold calling / hard sales / call centre type role. You will be working in a close-knit team as a contact for clients either virtually or face to face in the showroom, taking orders from initial enquiry and quotation through to completion, with the aim of providing a top-notch service to ensure repeat business.

Along with generous commission opportunities, you will also be rewarded with team trips to sports games, days out as well as an annual trip overseas.

Responsibilities:
- Act as a point of contact for clients looking to purchase from the company.
- Answer relevant queries.
- Meet and greet customers in showroom when visited.
- Process web orders.
- Generate pricing quotes.
- Maintain up to date computer records of queries, orders and transactions.
- General administration.
- Follow up with previous customers to maximise new business opportunities.

Candidate Attributes:
- Interest in sports
- Proactive nature
- Excellent attention to detail
- Personable and clear communicator
- Excellent written and verbal skills.
- Team player

Hours: Monday – Friday, 8am – 4pm

Salary: £24,000 - £30,000 + uncapped commission (£7,000 – £13,000 OTE per annum)