At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Product Manager, BuildService Experience

We are looking for a Senior Product Manager to help lead our Builder Service Experience focus within our Platform and Data Services subdivision.   The Platform and Data Services subdivision primarily builds tools, frameworks, and products for use by internal athenahealth development teams within our athenaOne flagship product.  Additionally, we also have a suite of technical products such as APIs, Eventing, CDS Hooks, SSO, etc., that can be leveraged by external customers who want to build on top of the athenaOne ecosystem.  These products may be used by existing athenaOne customers who want to build their own apps or by third-party health IT companies who will innovate specific workflows leveraging these tools.  

This role will be focused on customer-facing experiences for these “builders” to learn about, onboard to, manage, and get support for these technical products.  While each technical product is different, the customers using them often leverage more than one so the priority is improving the consistency of experience and depth of capabilities within each to empower our customers. Key responsibilities include: understanding the market and customer, driving to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.      

You have a passion for improving healthcare and can speak the language of Dev Portals.  You have experience in customer-facing workflows and are passionate about efficiency, usability, simplicity, and the power of good design to deliver business value.  Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with.  You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.  

The Team: The Builder Service Experience team supports client-facing workflows and internal support processes that enable the onboarding, usage, management, and support of our Platform technical capabilities that enable these “builders” to leverage all the power of the athenaOne ecosystem within their own apps.  We are a mission-driven team of product, engineering, UX, and analytics professionals that are passionate about making healthcare a better industry for care providers and patients. 

This is a hybrid role based in Boston, MA.

Job Responsibilities  

• Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

• Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve, in support of and partnership with UX and Engineering team members

• Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog

• Partner with Product Management leaders to be the voice of product decisions within the organization

• Serve as Product Owner for scrum teams covering assigned product area

• Partner with Product Management leaders to drive portfolio and product strategy

• Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions

• Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know   

Typical Qualifications

• Bachelor’s Degree or equivalent combination of education, training, and experience required

• 7+ years overall professional experience, inclusive of a minimum of 4-6 years of product management experience 

• Experience working with Agile (Scrum) teams desired

• Experience with APIs desired

• Understanding of healthcare / health IT environments and data interoperability a plus

• Experience testing and validating value of products in the market

• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities

• Ability to explain your positioning to various people around the company in an effective way

• Excellent verbal and written communication skills, especially with senior leaders and customers  

https://www.athenahealth.com/careers/equal-opportunity

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Customer Success Manager - Enterprise Service Tier

We are looking for a Senior Customer Success Manager in the Enterprise Service Tier within our Customer Success division. Your job will be to build and manage effective relationships with some of our largest clients. You will be a senior member of a team of Customer Success Managers responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership.

The most effective CSMs possess a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case.  Our team-based approach offers you the opportunity to leverage and share your strengths in these areas while tapping into your colleagues to develop your skills in the other areas.  We are a teaching and learning culture focused on making our customers successful.  You will have assignments which stretch your capabilities, assignments that showcase your strengths, and assignments where you mentor others.  If you join athena with strong relationship skills, you will immediately be a key asset in working through challenging situations, demonstrating your ability to maintain a calm, collaborative atmosphere, while deepening your expertise by learning from your colleagues the ins and outs of the athena products and which resources to engage.  If you bring strong technical skills, you will be a key contributor to data and integration challenges, while quickly learning the details of quality programs, patient experience, or revenue cycle management.    The Senior Manager is expected to be able to lead the overall client governance and build strong relationships with the operational leaders, including VP and C-Suite executives, that strengthen athena’s position to drive change, solve issues, and retain and expand athena’s business with the customer.  A Senior Manager with solid relationship skills and industry background will expand their athena skillset in this role, increasing their ability to deliver value to large clients either as part of a CSM team in Enterprise, or as the lead on a small book of large, complex athenaOne clients in another Service Tier.

The Team: The Enterprise CSM team works with our largest customers. As a Senior Manager on this team, you will play a leading role in supporting one of our largest and most innovative clients.

Job Responsibilities

• Ensure customer satisfaction and retention within assigned book of accounts

• Effectively network and build trusting relationships with client operational leadership including conducting performance review sessions with clients to review practice performance and map business goals to identified value-driver’s framework

• Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer.

• Tailor a long-term success plan for each client that aligns with their business goals and coordinate appropriate internal domain experts for delivery including partnering with training, consulting, and support teams to ensure the client is successful

• Assess and prioritize issues that may lead to client attrition risk leveraging internal domain expertise to ensure a strong mitigation plan is in place

• Collaborate with, learn from, and mentor fellow CSMs and extended team members to drive ongoing improvement in athena’s ability to drive customer success.

Typical Qualifications

• Bachelor’s degree preferred

• 7+ years of professional experience, including working knowledge in healthcare revenue cycle and/or EMR in a sales, service, or operations role

• Executive-level communication and interpersonal skills, and the ability to effectively navigate conflict

• Strong working knowledge of Salesforce and Gainsight is a plus

• Ability to work independently and as a member of an extended, cross-functional team

About athenahealth

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

• Our Location: This role will be based remotely or in any of our U.S offices.

• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. 

• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few. 

https://www.athenahealth.com/careers/equal-opportunity

Position:

Job Description:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, ARROW ECS is strengthening its teams and is looking for a Team Leader for Business Development team - Broadcom based in our office in Casablanca (Boulevard Al Quods).

ABOUT THE ROLE:

Due to the increase of activity with our vendor Broadcom, we’re looking for new colleagues to support our team.
The Team Leader in Arrow will be responsible for the management of the Business Development team. You will coach and supervise a team of BDRs to drive profitable growth in the partner landscape through the acquisition of new logos as well as management and growth of existing customers. You will help them to define customer and vendor needs and execute a sales plan to develop and grow the business.

 What will you be doing at Arrow Enterprise Computing Solutions?

• You will be working with Arrow Account Managers (Regional Sales Managers) and Customer Succes Team (Post-sales activities) and your own team of Business Development Representatives to identify the key reseller partners with good potential to develop sales of the vendor’s products and services.
• Supporting BDRs in Identifying opportunities for upselling and cross-selling with existing accounts to maximize revenue.
• Supervise sales scenarios and opportunities to develop business to meet and exceed targets.
• Enable partners by providing regular sales training via webinar and facilitating the delivery of technical training.
• Gain a high-level profile and trust within the partner base to ensure Arrow is brought in on larger projects.

  What are we looking for?  

• Based in Casablanca - Casanearshore, you are fluent in English. Additional language (like French, Spanish, Italian or German) might be considered as an advantage.
• You have experience in a similar position within software solutions sales or IT channel sales (mandatory). NetSec experience would be a strong asset.
• Good communication and negotiation skills (hunting and farming) + capacity to upsell & cross-sell.
• Ability to build and develop strategic business relationships with clients and partners.
• Self-motivated with a hardworking and constant proactive approach.
• Experience in managing and coaching successful sales teams.

What Arrow’s offering?   

• CNSS (Caisse Nationale de Sécurité Sociale).
• Private Health Insurance offer.
• Competitive salary (Fix + Variable salary based on your performance (variable salary paid in the 3rd month of every quarter)).

Do you see yourself as our future colleague? If yes – send us your application in English now!

#LI-JK1

Location:

Time Type:

Job Category:

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

https://www.athenahealth.com/careers/equal-opportunity

POSITION SUMMARY:

The Transitions of Care (TOC) Operations Manager will provide operational support to transitions of care programs at Boston Medical Center (BMC). The Manager will work with inpatient, outpatient and community-based staff to ensure that programs have operational and programmatic support and will directly supervise CWA (community wellness advocates) across multiple programs and interventions. 

One of the programs that the Manager will support is the HARP program at BMC, which follows high risk patients who have been discharged from BMC for 30-60 days post discharge. The program’s aim is reduce hospital readmissions. The team consists of nurse practitioners, CWAs and program leadership. Team members provide care management through home and community-based visits and phone calls. They also support patients in meeting medical and behavioral health needs as well as social determinants of health needs.

In this role the Manager will provide supervision, professional development and support of HARP CWAs and, in the future, CWAs in other roles that also support transitions of care or high-risk patients with chronic medical conditions. Specific responsibilities in these areas include day-to-day oversight, performance management, recruitment, onboarding and participation in educational program planning. The Manager may also provide more intensive hands-on support for individual CWAs working with challenging cases, helping the CWA address social barriers and/or partner more effectively with a community partners. Collaboratively with the Value Based Care Medical Director, HARP Medical Director, HARP team and other stakeholders as necessary, the TOC Operations Manager will participate in program improvement initiatives, bringing their unique expertise in social determinants of health and the CWA role to program design and implementation strategy. Additionally, they will be responsible for supporting HARP team operations such as making sure the team has any necessary supplies and equipment, keeping track of team schedules (including calendar and time off), providing support for team and program paper materials (e.g. brochures) and other operational tasks as needed.

In the future, the Manager will be responsible to help design and operationalize new interventions across BMC that involve CWAs who support additional chronic disease management and TOC programs. The Manager responsibilities will include day-to-day oversight, performance management, recruitment, onboarding and participation in educational program planning. The Manager may also provide more intensive hands-on support for individual CWAs working with challenging cases, helping the CWA address social barriers and/or partner more effectively with a community partners.

Candidates for this role must have excellent interpersonal skills, operational experience and experience identifying and address social determinants of health among vulnerable patients. Must have prior social work and/or community health or advocacy experience. 

Compensation will be based on a salary/incentive plan.

Position: Transitions of Care Operations Manager       

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Functions/Responsibilities:

• Provide operational support to the HARP program including managing documents and supplies for team, coordinating meetings and trainings, providing support for team meetings
• Supervise a cohort of CWAs, including systematically reviewing their patient panels and the quality of their work and documentation, providing feedback and coaching, and conducting formal performance appraisals. 
• Responsible for recruitment and onboarding of CWAs. 
• In collaboration with other BMC leaders, identify HARP and other TOC CWA learning needs and work to meet educational needs of CWAs through educational programming, coaching, and mentoring. 
• Serves as an expert resource to CWAs, HARP and TOC interdisciplinary teams and other leaders for consultation, problem solving and ongoing program development. 
• Participates in updating CWA performance standards and competencies insuring practice keeps abreast of local and national advances in CHW practice.
• Partners with other HARP, VBC and BMC leaders build strong relationships with community agencies and resources that support social determinants of health for BMC patients. 
• Participates with other staff in activities that include community outreach, presentations to community organizations, development of materials, and phone calls. 
• As an expert in the CWA role and in social determinants of health, is actively engaged with the broader HARP and VBC inter-disciplinary leadership team, in discussions, decisions and initiatives to improve VBC lead programs
• This role will be in person on the BMC campus and intermittently community based for CWA supervision 
• Follow established hospital infection control and safety procedures.
• Perform other duties as requested or needed.

JOB REQUIREMENTS

Education:

• Required: BSW; or 4-year degree/Bachelor’s in related field
• Preferred/Desirable: MPH or MHA
• Language: fluent in English

Experience:

• A minimum of one year of experience in program operations, community health and care coordination 
• A minimum three years experience in community health work, including supervisory experience

Preferred experience:

• Experience working with vulnerable patient populations
• Geriatrics experience
• Community based programs
• Motivational interviewing 
• Medicaid and Medicare
• Social determinants of health

Certification or Conditions of Employment: 
Certifications: Certified Community Health Worker 

Competencies, Skills, and Attributes: 

• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Experience with electronic medical records; Epic experience preferred
• Experience with Microsoft Office programs including Excel and PowerPoint 
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients—build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills

Working Conditions and Physical Effort: 

• Regular and reliable attendance is an essential function of the position.
   

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Complex Care Manager works with relevant stakeholders to identify and engage patients in care management with a focus on patient experience, improving health and reducing cost.  This individual will direct and manage Community Health Workers and/or Patient Navigators in completion of assigned patient care related tasks. The individual is responsible for working with patients to identify strengths and barriers and to develop an individualized, patient-centered care plan.  Excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicaid population (Substance Use Disorder, Serious Mental Illness, Congestive Heart Failure [CHF, etc.), patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. The Nurse in the position will work at a Primary Care-based Complex Care Management.  The Nurses in all programs will collaborate closely with one another in the care of shared patients.  Details on the Care Management Program is described below:

• Primary Care-based Complex Care Management:  The CCM team will be embedded in local primary care practices.  The team will partner closely with PCPs, Integrated Behavioral Health Professionals, Pharmacists, and other local resources in the Primary Care Practice to develop multi-disciplinary care plans. The Nurse will proactively seek out opportunities to care for patients, including during PC visits, during ED or IP visits, out in the community, or on the phone.  The Nurse will be paired with Community Wellness Advocates who will partner with nurses on a shared patient panel, and will focus on social determinants of health.

Compensation will be based on a salary/incentive plan.

Position: Complex Care Manager RN - Lowell Community Health Center

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Functions/Responsibilities:

• Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with supervisors and local clinical site leaders
• Ability to execute core care management duties:
  • Comprehensive assessment: bio-psycho-social-spiritual
  • Collaboration with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST)
  • Implementation of care plan;
  • Collaboration with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies; 5) assessment of goal completion, with transition of patient to inactive or graduated status as appropriate. 
• Uses reflective, empathetic language and open-ended questions to understand what the patient truly wants for him/herself beyond being healthy and staying out of the hospital
• Meet the patient where he/she is; observe the patient without intervention or judgment
• Has knowledge of common chronic medical conditions presented in the population served and is able to:
  • Educate the patient on their medication conditions and medications, and build their self-management skills;
  • Use motivational interviewing to promote behavioral change;
  • Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon.

• Facilitates interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
• Complies with established metrics for performance and adheres to documentation and work flow standards
• Maintains HIPAA standards and confidentiality of protected health information.
• Adheres to departmental/organizational policies and procedures.
• Care Manager will work full-time at the clinical site of care

Metrics: 

• ED and inpatient visits
• Total medical expense
• Patient satisfaction
• Clinical outcomes
• Provider satisfaction
• Avoidable admissions

Other duties as assigned

JOB REQUIREMENTS

Must possess a valid MA Driver's License and have access to reliable transportation

Education:

AD or BS in Nursing

Preferred/Desirable

BS or Masters in Nursing

Experience:

A minimum of two years of clinical experience is preferred, with care management experience preferred

Preferred experience:

• Experience working with vulnerable patient populations
• Home care or clinic
• Motivational interviewing
• Clinical experience working with patients with multiple complex health issues
• Care management

Certification or Conditions of Employment:

Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts. AND/OR Completed an accredited educational program for Nurse Practitioners

Competencies, Skills, and Attributes:

• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients—build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Utilizing a collaborative process, the care manager will assess, plan, implement, monitor, and evaluate the options and services required to meet an individual’s health needs, using communication and available resources to promote quality, cost-effective outcomes. The care manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the patient and the reimbursement source. This care manager is dedicated to handle the increased volume and to support the overall care management process and the department.

Position: RN Care Manager

Department: Care Management Float Pool

Schedule: Per Diem

JOB REQUIREMENTS

EDUCATION:

Graduate of an accredited BS Program in Nursing

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Licensed to practice as a Registered Nurse in the commonwealth of Massachusetts

CCM or related certification attained within 24 months from the hire date is preferred

EXPERIENCE:

3-5 years of diversified clinical experience is required

A minimum of 2 years of previous experience involving judgment and decision making, preferably in a utilization management/case management position

KNOWLEDGE AND SKILLS:

• Extensive background and knowledge of current medical/surgical patterns of practice.
• Medical terminology and standard medical abbreviations.
• Managed care concepts, the various health care delivery systems
• Methods for assessing an individual are level of physical/mental impairment, understanding of the physical and psychological characteristics of illness, and understanding of expected treatment.
• Confidentiality issues and the legal and ethical issues pertaining to them.
• ICD-9 and CPT nomenclature and the ability to interpret and convert this information, as applicable.
• Knowledge of benefits and various plan contracts, eligibility issues and requirements.
• Role and functional responsibilities of case management professional; case management program philosophy and purpose within Managed Care Program
• Excellent interpersonal, verbal and written communication and negotiations skills
• Strong analytical, data management and PC skills

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Transitions of Care Nurse for the HARP (Hospital readmission Reduction program) works with relevant stakeholders to identify and engage adult patients in care management with a focus on enhancing patient health and well-being, increasing patient satisfaction and reducing health care costs. The nurse works with inpatient and community-based staff to engage eligible patients and follow patients enrolled in the HARP program, coordinate discharge plans with the inpatient teams and family members and for patients who are readmitted to the hospital or present to our emergency room, identify any medical or social barriers to thriving in the outpatient setting.

The HARP program is a BMC-based program that follows high risk patients who have been discharged from BMC for 30-60 days post discharge. The team consist of nurse practitioners, community health workers and program leadership. It provides care management through home and community-based visits and phone calls. We support patients in meeting medical and behavioral health needs as well as social determinants of health needs. Our aim is reduce hospital readmissions.

Candidates for this role must have excellent interpersonal skills, clinical expertise in conditions prevalent in the Medicare population (Congestive Heart Failure [CHF], pulmonary disease, cancer, frailty, etc.), patient education and engagement skills, and the ability to work independently and collaboratively.

The nurse works at BMC on the inpatient floors and integrates with inpatient care operations – documenting in local medical records, participating in care planning efforts, etc. to ensure seamless care planning for patients while also serving as the link to continuing outpatient care.  By complementing existing care teams on the inpatient and outpatient side, the nurse serves a critical role in connecting the dots across care providers and community agencies

Main responsibilities will include: assessing high-risk patients and understanding and communicating their post-discharge needs; collaborating with other members of the HARP team to create and coordinate cohesive care plans; participation in appropriate triage and prioritization of patients to post-discharge programs; engagement in creative problem-solving around discharge planning; and, providing patient education to increase patients’ ability for self-management and shared decision making.

Compensation will be based on a salary/incentive plan.

Position: Transition of Care RN Complex Care Manager (HARP)       

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Functions/Responsibilities:

• Identify and recruit eligible and appropriate patients for HARP program based off an Epic worklist in collaboration with supervisors and local clinical site leaders
• Collaborate with patient and care team to develop patient-centered care plan, with particular focus on chronic disease management, social determinants, transitions of care and advanced care planning (HCP, MOLST)
• Visit hospitalized patients prior to discharge ortransfer to establish relationship, identify needs and clarify potential discharge plans; provide educational support and coaching.
• Collaborate with community partners, such as VNA agencies, caregiver programs (PCA, ADH, AFC), DME providers and social service agencies
• Collaborate with outpatient HARP team to execute outstanding patient care tasks after hospital discharge.
• Facilitate interdisciplinary consultation on patient’s behalf through participation in rounds, team meetings and clinical reviews
• Use reflective, empathetic language and open-ended questions to understand the patient priorities
• Has knowledge of common chronic medical conditions presented in the population served and is able to:
  • Educate the patient on their medication conditions and medications, and build their self-management skills;
  • Use motivational interviewing to promote behavioral change;
  • Assess, triage, and rapidly respond to clinical changes that impact discharge and/or plan of care
• Participate in weekly care planning meeting with HARP team
• Provide expertise and clear recommendations on safe discharge plans for at-risk patients.
• Actively participate in planning and growth of program with relevant stakeholders as needed
• Comply with established metrics for performance and adhere to documentation and work flow standards
• Maintain HIPAA standards and confidentiality of protected health information.
• Adhere to departmental/organizational policies and procedures.
• TOC nurse will work full-time at the clinical site of care in person
• Follow established hospital infection control and safety procedures.
• Perform other duties as requested or needed.

Metrics: 

• Patient ED and inpatient visits

• Total medical expense
• Patient satisfaction
• Clinical outcomes
• Provider satisfaction
• Avoidable admissions
• Program enrollment

Other duties as assigned

JOB REQUIREMENTS

Qualifications:

Education:

• AD or BS in Nursing

Preferred/Desirable:

• BS or Masters in Nursing

Experience:

A minimum of two years of clinical experience is preferred, with care management, inpatient and geriatrics experience preferred

Preferred experience:

• Experience working with vulnerable patient populations
• Geriatrics experience
• Home care or ambulatory care nursing
• Motivational interviewing
• Clinical experience working with patients with multiple complex health issues

Certification or Conditions of Employment:

Licensed to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts.

Competencies, Skills, and Attributes:

• Excellent interpersonal skills and ability to work collaboratively
• Self-management skills, including ability to prioritize and set patient-centered goals
• Experience with electronic medical records; Epic experience preferred
• Excellent written and verbal communication
• Able to maintain professional boundaries
• Ability to work with diverse, safety-net population
• Skilled at engaging difficult to engage patients—build rapport, trust
• Creative problem solver
• Ability to adapt to changes in healthcare delivery at local and systems level
• Extensive knowledge of healthcare systems and community resources
• Ability to leverage systems and resources for improved patient outcomes
• Strong organizational and time management skills

Working Conditions and Physical Effort:

• Regular and reliable attendance is an essential function of the position.

Equal Opportunity Employer/Disabled/Veterans

Job Description

Sr. Manager, Customer Data Platform (CDP) & Marketing Automation (MA), US Pain Business Unit

Vertex is seeking a talented leader to join our US Pain Business Unit to support our journey to bring forth new options for the treatment of pain. The Sr. Manager, CDP & MA will be an integral part of the US Pain Marketing Team, which is preparing for potential commercialization of an investigational novel selective inhibitor of NaV1.8 in acute pain. This role will be part of a small team of Product Owners that will support other core marketing technology platforms and will drive the evolution and implementation of our innovative go to market model that focuses on a lean in-person presence supplemented by robust digital engagement. This individual will set the vision and roadmap for our CDP & MA platforms to drive an optimized customer experience across the patients & healthcare professionals we seek to engage. We are seeking a candidate that has a strong experience and background in marketing technology with a specific focus on scaled digital customer engagement. This candidate should have experience in working in commercial business units, demonstrated success in educating and coaching teammates, and the ability to thrive in a fast-paced, innovation-driven environment.

This role reports to the Director, Digital Customer Experience for the US Pain Business Unit and is based out of our Boston, MA HQ.

For more information about Vertex’s pain program, visit https://www.vrtx.com/research-development/pipeline/pain/.   To learn more about working at Vertex and our commitment to a vibrant and inclusive culture, visit https://www.vrtx.com/working-here/inclusion-diversity-equity/.

Key Responsibilities

• Create and communicate a product vision and strategy that outlines the short- and long-term direction and goals for the CDP & MA platforms
• Define and prioritize the product roadmap for the Customer Data platform (CDP) & Marketing Automation (MA) platforms and ensuring alignment with the overall business goals and strategies
• Collaborate with cross-functional teams, including marketing, sales and DTE (IT), to ensure the product aligns with business needs and technical requirements
• Develop use cases aligned to marketing team objectives and drive consensus with relevant internal stakeholders to align on feasibility and implementation plan
• Ensure maintenance of detailed product backlog, including user stories, epics, and acceptance criteria, in collaboration with the development team
• Define and measure key performance indicators (KPIs) to assess the product's success and make data-driven decisions for continuous improvement
• Provide training and support to internal teams and customers to maximize the value of the marketing automation platform
• Manage expectations and feedback acting as a bridge between stakeholders to ensure effective communication of product updates and milestones effectively
• Participate in all aspects of agile process including sprint planning and retrospective meetings to ensure efficient development cycles and prioritized features based on business and customer needs
• Provide strategic input that helps manage the relationship with the MA & CDP vendors to evaluate potential platform updates or upgrades and recommendations on their implementation.
• Ensure compliance with relevant data protection and privacy regulations in the implementation of marketing automation features (e.g., HIPAA)
• Stay informed about industry trends, emerging technologies, and best practices in CDP & MA to identify opportunities for innovation
• Foster a culture of innovation, teamwork, and customer-centricity within the product team and across the organization
• Escalate any identified risks/dependencies to Vertex (e.g., dedicated resources)
• Cultivate strong partnerships with cross-functional teams to support business goals and engage above role including close partnership with the field, patient, disease education and program counterparts, serving as a peer leader on the marketing and launch readiness teams
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Education and Experience

• Bachelor's degree
• 5+ years of work experience working with marketing technology platforms with a specific focus on CDP and MA technology platforms
• Healthcare/biopharmaceutical experience is strongly preferred
• Experience establishing and gaining cross-functional and leadership alignment on a marketing technology product vision, roadmap and implementation plan in a matrixed organization
• Ability to effectively translate commercial business requirements into articulate functional requirements to ensure alignment on stated business objectives across teams
• Entrepreneurial spirit and courage to challenge the status quo to develop innovative and focused approaches to enable launch through data and technology, regular measurement of results and pivoting based on our test and learn strategy
• Strong written and verbal communication skills, with the ability to connect with senior leaders as well as more varied large audiences
• Comfortable working in a highly collaborative and results-driven environment within a growing business unit where we are concurrently learning & building as we drive towards product launch
• Demonstrated understanding of the legal, regulatory, privacy, and compliance requirements within the life sciences industry specific to the use of marketing technology platforms
• Travel Requirements: Ability to travel 10 - 20%

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Company Information