Total 642 Manager level Customer Service job vacancies in Birmingham, West Midlands, B1 1RN

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Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or ... Click here to view more detail / apply for Customer Success Manager

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.


We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.


We have big ambitions and are looking for superstars to join us.


In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs.


You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.

To qualify for the role, you will have:

• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
• Experience in Housing Management & Maintenance
• Experience in Housing aid and advice
• Experience of working in a multi disciplinary team

The benefits
At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop
As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.


Closing date for applications 20 November.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Role

Key purpose of the role is to deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.

Key responsibilities will include but not be limited to:

• Lead and coordinate the development and delivery of a robust regime for building safety
• management and related compliance and performance reporting.
• Support the Head of Service in establishing overall asset strategies, investment profiles and option appraisals based on up to date, reliable building safety data.
• Coordinate the collection, management and use of building safety data to enable timely actions to be taken and compliance maintained.
• Work collaboratively with colleagues and other key enablers and partners to develop and deliver programmes of work, commissioning specialist input where required.

The Candidate

To be considered for this role you will require a Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.

The below skills would be essential for the role:

• Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
• Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
• Proven track record of data management, performance reporting, trend analysis and risk profiling.

The client is looking to move quickly with this role and as such are offering up to £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Sandwell Academy

Intervention Centre Manager

Term-time only, full time, hours negotiable

Competitive, dependent on experience and hours

Are you passionate about supporting young people through challenging times? Do you have the resilience, empathy, and commitment to help students reflect on their choices and build positive pathways? Sandwell Academy is looking for a dedicated Intervention Education Centre (IEC) Manager to join our team.

About Us:
At Sandwell Academy, we are guided by our core values: be brave, be kind, be proud. We are committed to creating a supportive and inclusive environment that fosters growth, respect, and achievement for all students. Recently, our new welfare system has reduced suspensions by promoting restorative practices and targeted interventions. Our IEC Manager plays a key role in this approach, helping students reflect on their actions and supporting their reintegration into the classroom.

The Role:
As our IEC Manager, you will:
* Supervise and support students in the Intervention Education Centre, ensuring a calm, respectful, and structured environment.
* Work with students one-on-one to help them reflect on their behaviour and develop strategies for improvement.
* Support students on a reintegration plan, preparing them for a successful transition back into their regular classes.
* Organise work for students in line with their daily timetable, ensuring they stay engaged with their curriculum.
* Update Heads of Year on students' daily progress, providing essential insights for ongoing support.
* Collaborate with pastoral, welfare, and teaching teams to create individualised plans for each student.
* Maintain accurate records and communicate with staff, students, and parents regarding progress and support.
* Foster a positive, restorative approach to behaviour that aligns with our school values.

Who We're Looking For:
* We are looking for someone who:
* Has experience in a pastoral, behaviour management, or similar role within an educational setting.
* Demonstrates empathy, patience, and strong interpersonal skills.
* Can maintain a calm and positive approach when working with challenging behaviour.
* Has excellent organizational skills and attention to detail.
* Shares our commitment to fostering a positive school culture.

Join our team and help make a difference in the lives of our students.

For more information, and to request an application pack, please contact Paul Hunt at Hays Education on
T: 07921583731
E:

Closing date for applications: Monday 25 November 2024

Please also see our recruitment site for more information about working at Sandwell Academy:
https://webmicrosites.hays.co.uk/web/sandwell-academy/

Sandwell Academy is committed to safeguarding and promoting the welfare of children so you will need to take an Enhanced DBS Disclosure. We are committed to promoting Equal Opportunities and therefore only applications submitted on the Academy's application form will be considered.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Want to make a difference?

Adult Social Care is committed to making a difference to the people of West Sussex. You can help us to that. We are looking for people who get things done. An experienced and exceptional Commissioning Manager who can lead on projects alongside external service providers and internal teams to develop key areas of our business. This post will have a specific focus on managing commissioning projects to improve services for vulnerable older people who have Care Act eligible care and support needs.

About you

You will be a highly motivated person with well developed analytic, literacy, numeracy, problem solving and project management skills which enable you to produce technical reports which make evidence-based recommendations. You will have a strong understanding of the important role that Adult Social Care can play in people's lives and a commitment to making the customer experience better. You will know how to work collaboratively with people across a large, complex organisation, using developed communication, organisational, interpersonal and persuasion skills to build consensus for change and to successfully embed new ways of working. You will have the ability to use qualitative and quantitative evidence-based solutions and keep the customer at the centre of everything you do. You will have experience or an excellent understanding of working in a public sector environment. You will have a relevant post graduate professional qualification or equivalent experience which demonstrates that level of applied knowledge and understanding to deliver the role.

Experience and Skills

The ideal candidate will have the following skills and experience:

• Strong project management experience
• Excellent organisational skills
• Ability to analyse data effectively
• Experience in Commissioning in adults social care setting (or relevant setting)
• Demonstrable success in leading and managing a team
• Have the ability to use qualitative and quantitative evidence-based solutions
• Experience or an excellent understanding of working in a public sector environment.
• A degree or equivalent qualification or experience which demonstrates that level of applied knowledge and understanding to deliver the role.

For more information on the Key Skills as well as the Qualifications and/or experience required, please read through the full Job Description.

About Us

The Older People's Commissioning Team, part of West Sussex County Council's Adults Social Care Department, works with a range of resident representatives, service providers and internal teams to commission services that support older people with care needs to live the lives they want to lead. In this role, you will be an important part of the work, ensuring that services and solutions are available to people across the county to meet the care and support needs of our residents.

Take a look at our Commissioning campaign page for further information on the work of the commissioning teams - https://www.westsussex.gov.uk/campaigns/careers-in-the-adults-commissioning-service/

Team members are genuinely valued, respected and there is an emphasis on work life balance. Hybrid working helps us deliver a great service and we enjoy the flexibility this provides. For this role, hybrid working currently means the team work together in the office at County Hall Chichester on Wednesdays, with remote working for the rest of the week generally.

West Sussex values and nurtures talent, and we're committed to helping you fulfil your potential. You will be offered a supportive, friendly and collaborative environment to grow and develop your career and skills. We strive to improve our ways of working, so putting your ideas forward, however big or small, will be fully encouraged by colleagues and our experienced leadership team.

About the Job

Salary: £53,350 - £57,005 per annum
Working Pattern: Full time, 37 hours
Contract Length: Permanent
Location: County Hall, Chichester - Hybrid Working with required travel across the county*
Closing Date: 1st December
Interview Dates: Week commencing 9th December

We are looking for an experienced Commissioning Manager who is passionate about making a difference and skilled at leading people and change. The successful applicant will support the development of proposals and business cases for transformation, support procurements, monitor and manage large budgets, performance and risk, adapting to ensure effective delivery of strategy and plans, commencing with the Care Homes Framework.

Our Commissioning Managers work collaboratively with people across a large, complex organisation, using developed communication, organisational, interpersonal and persuasion skills to build consensus for change and to successfully embed new ways of working. As such it is imperative to have strong networking and relationship management skills.

We strongly encourage you to have an informal chat with Angela Yphantides on before applying, especially if you have experience in other areas of commissioning and you aren't sure whether to apply.

Take a look at our Commissioning campaign page for further information on the work of the commissioning teams - https://www.westsussex.gov.uk/campaigns/careers-in-the-adults-commissioning-service/

* Please note that you will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Council pool cars and pool bikes are available.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

About the role


You will drive a culture of innovation and oversee the post-sales customer experience in the NSW region. As a member of the Regional Leadership Team, you will contribute to the strategic plan and help translate it into operational objectives and continuous improvement projects. You will lead a high-performing residential and commercial scheduling and estimating team, managing both direct and indirect reports. This role will be based out of our Glendenning, Queanbeyan or Newcastle sites.  
This broadly scoped role allows you to make it your own, focusing on people leadership and development, post-sales process improvement, and local branding initiatives, with assistance from the corporate marketing team. Working closely with area managers, branch managers and the wider sales team to understand their challenges and translate these







... Click here to view more detail / apply for Customer Experience Manager

Lead, collaborate, and nurture.

Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the best experience young children can have? Big tick.

If you put a tick next to those questions, becoming the Centre Manager at Guardian is your next role. Centre Managers touch every aspect of life at Guardian. Through leading, collaborating, and nurturing, Centre Managers help us deliver on the day-to-day goal of providing amazing learning experiences in a safe and secure environment. You will be part of a nationwide Team that has the cherished privilege of supporting the education and growth of young children. Joining Guardian means having a great place to work, filled with thoughtful colleagues and exciting opportunities to grow and develop your career. Our benefits include:

Lead your ongoing professional development and learning through exceptional coaching, conferences, mentoring, and career advancement opportunities.
Use your skills and experience to drive business performance that supports sustainable investment in our practice, Centres, and Teams.
Collaborate with professional Educators and Teachers through workshops and meetings to share best practice and learn from each other as you innovate in early childhood education programs based on exploration, discovery, and play.
Lead decisions about resourcing and the education environment for children.
Enjoy a competitive salary and financial benefits including attractive remuneration packages, generous childcare discounts, recognition and rewards, and an employee referral program
Guardian Degree program - We can support you by offering paid study, flexible work hours, guardian mentors and reimbursement of course fees, because we want to see you succeed. (Terms & conditions apply)
WHEREFIT - 2,000 discounted corporate offers at up to 50% off for gyms, studios, activewear, healthy meals, beauty and more...
Paid first aid courses and renewals 
Competitive salary: $73,150 plus super

The Opportunity

Guardian Childcare and Education is looking for Centre Managers across Australia in the following states: NSW, VIC, ACT, SA, and QLD  

Working closely with your Team of Teachers and Educators, you will enjoy:

Leading a professional Team to create a safe and secure environment where children are supported to be brave, curious, and imaginative in their learning.
Building lasting and meaningful relationships with families so they feel informed and sure their children are receiving the best education and care in the community.
Developing an exceptional culture of quality and safety that makes Guardian the Centre of choice in your community.
Contributing to making your Centre an example of why Guardian is driven by its mindsets of being brave, positive, thoughtful, and professional in all aspects of what we do.
Using your leadership and business skills to make your centre financially sustainable, as Guardian invests 100% of profits into more high-quality education for young children across Australia.
To be considered, you will have:

A completed Diploma in Children's Services and/or Bachelor of Education (or working towards)
Prior experience working in a long day-care centre in a leadership role.
Sound, practical working knowledge and implementation of the NQF and the EYLF.
Budget and financial accountability experience
Current First Aid and Asthma and Anaphylaxis certificates, and current Working with Children check.
Apply now

Take a positive step and apply now to join Guardian Childcare & Education.

Referrals

We offer referrals for Guardian employees so join us and bring a friend to refer and earn. For more details, visit: guardian.edu.au/careers/refer-your-friends

Company Culture:
Working with an organization who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful regional location on the boarder of NSW/QLD within 45-minute commute of Stanthorpe, QLD!
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met &
... Click here to view more detail / apply for Clinical Care Manager

An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Level 3 qualification (NVQ Level 3 or A Level).
• Proven track record of securing a successful and positive culture.
• Experience of leading behaviour.
• The ability to embrace, adopt and put in to practice the Trust’s approach to behaviour management.
• The ability to develop, maintain and nurture positive professional relationships and work effectively with staff of varying experience.

What the school offers its staff

About Tong Leadership Academy

Tong Leadership Academyis a state-of-the-art secondary school for 11 to 18 year olds in Bradford. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader. We were graded as ‘Good’ in all areas by Ofsted during our most recent inspection in October 2023.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Do work that matters
We have a great opportunity for an experienced marketing manager in the loyalty space to join us in CommBank Yello, our recognition program that launched in November that?s designed to shine the spotlight on our customers.
The Marketing Manager is accountable for enabling our key strategic partners to amplify their offers to our customers while ensuring customers feel valued and recognised by CommBank Yello.
You help sharpen and deliver personalised customer contact strategies and communication plans that increase brand awareness, create customer loyalty, increase cross-sell opportunities, and drive engagement with offers through channel and message innovation for CommBank Yello.
Sitting within a marketing centre of excellence, you will work collaboratively with numerous internal teams including marketing strategy & planning, product, digital, advertising, data and insights teams, as well as external partners, leveraging our world class technology and capability to create hyper-personalised and ... Click here to view more detail / apply for Marketing Manager, Customer Marketing

Job Title: National Roads Telecommunications Service, Senior Regional Service Delivery Manager

Your New Role:

We have an exciting opportunity to join the National Roads Telecommunications Service team within our Digital Services directorate. To help keep our roadside operational technology & Regional Operations Centres connected, - we are seeking a dynamic and experienced telecommunications professional who can blend aspects of Service Management and Business Relationship Management together into a unique and rewarding role.

Working closely with the National Roads Telecommunications Service (NRTS) service provider, you will oversee the delivery of telecommunications services to a wide range of regional & national projects. These could range from regional projects renewing technology or stretch to large, complex infrastructure projects. Building a detailed knowledge of the services for which you are accountable, you will act as a point of contact across diverse internal & external stakeholders to support the business in delivering investments in the Strategic Road Network, resolving challenges faced today and helping to deliver the new services and technology of the future.

What you'll be leading on:

• Oversee the delivery of telecommunications services, ensuring they meet agreed-upon service levels and performance metrics. Reviewing and approving all scheme designs, pricing and that they are deployed in line with technical and contractual requirements.
• Manage incident, problem, and change management processes in accordance with ITIL practices, and potentially act as a team lead for these ITIL practice areas. Coordinate with technical teams to resolve service issues promptly and effectively.
• Build and maintain strong relationships with key clients, acting as the primary point of contact for all service-related inquiries. Understand client business needs and objectives and align telecommunications services accordingly.
• Conduct regular client meetings to review service performance, address concerns, and identify opportunities for service enhancements. Represent NRTS at various forums and stakeholder meetings.

To be successful you'll need;

• Experience working in complex technical, commercial and contractual services. Ability to communicate positive and negative information and apply innovative approaches to problem solving.
• Experience of successfully supporting projects and able to work within a programme.
• Service delivery management in a technology driven environment. Able to write service designs, engage with a wide variety of stakeholders.
• Demonstrate an understanding of policy, legislative, regulatory and operational documentation and the importance of these documents.
• ITILv3 or ITIL v4 practitioner or significant demonstrable equivalent experience. Project and program management practitioner level such as Prince 2, SAFE, MSP etc or equivalent demonstrable experience.
• Degree qualification or significant demonstrable experience in a relevant technical area: electrical engineering, telecommunications, traffic technology, computer systems or related technologies.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.​ Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Proud member of the Disability Confident employer scheme

New Zealand, Franklin Pool & Leisure - Pukekohe

Are you an outstanding people leader, ready to coach, inspire and lead a cross-functional team at our facility?
Do you have a successful track record in managing leisure facilities, marketing, sales, projects and management?
This is an amazing opportunity to build your own team and leave a legacy with the culture you create.

We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their  Venue Manager at Franklin Pool & Leisure If that is you, read on!
The Role
The   Centre Manager   will build their team by  lead ing  the m  to deliver exceptional customer experience at this  exciting  facility . Responsible for the management of this fantastic facility, the team at the Centre and our local community, you are fully accountable for the ... Click here to view more detail / apply for Centre Manager

About the Role
The role will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment across the Transition to Work (TtW) Program in the South West WA region. .
Travel across the region will be required so holding an unrestricted driver's licence and the ability to drive are essential for this role. This role is being offered on a full time, ongoing basis
Youll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About You
... Click here to view more detail / apply for Customer Activation Manager ? Transition to Work

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 
Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.
We are currently seeking an inspiring leader to take on the vital position of Service Manager in our Burnie branch in Somerset, Tasmania. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customers needs.
ABOUT THE ROLE
This is an exciting leadership opportunity for an experienced Branch/Operations/Service Manager to join our team. Reporting to the Operations Manager, you will be responsible for the management of all service employees and coordination of all operations within ... Click here to view more detail / apply for Service Manager