Total 21 Manager level Customer Service job vacancies in BS1 6QH

£46,987-£56,283 per year

Permanent

Job description

This main purpose of this role is to lead on initiatives within CSE's fuel poverty and energy advice work, ensuring effective delivery is aligned with CSE’s strategic objectives. Additionally, the role contributes to the organisational development through project oversight, staff management, and collaboration with senior management to drive forward CSE’s fuel poverty work programme and secure future funding.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be £46,987-£56,283 (starting salary will depend on
skills and experience).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To contribute significant expertise in fuel poverty support services, energy
advice and energy saving interventions to other CSE projects.

• To manage projects with strategic importance within CSE’s work delivering
advice on energy and fuel poverty support to a range of householders and
liaise with, and report to project partners and funders on a timely basis.

• All projects are delivered in an effective, timely and resource efficient manner,
and in accordance with the needs and priorities of both fuel poverty
stakeholders and partners and the needs of clients and funders.

• Effective learning processes and practices are embedded in project
development and delivery cycles; we are clear and honest about our strengths
and weaknesses; and that key evidence is shared and used to inform the
development and prioritisation of future projects.

• Work with the Director of HES to develop the organisation’s business plan for
the year ahead, forecasting staffing needs and helping to establish the yearly
budget for the team.

• To oversee key aspects of delivery in the HES advice portfolio, including
project monitoring and evaluation and supporting senior staff in their work.

• To lead the development of new project proposals, contributing realistic
methods and accurate costing forecasts (including staff time and direct costs)
and bringing project partners on board where necessary.

• To work with project managers to cultivate strategic positive relationships both
locally and nationally to help realise funding opportunities to sustain and grow
our work and impact, in line with CSE’s strategic objectives.

• To develop partnerships and liaise with a range of stakeholders, potentially
including other advice agencies, local authorities, voluntary sector associations
and housing associations.

• To hold the role of Work Programme Lead for the Fuel Poverty & Vulnerable
Customer Work Programme.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Understanding of the community and voluntary sector.

• Understanding of the UK energy system and the shifts required to achieve a
smarter, greener, and fairer energy system.

• Experience of project delivery, including planning, team management, task
allocation and budgeting.

• Knowledge and experience of a range of different funding sources and
experience of building relationships with funders.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Also, please send A CV (maximum 3 pages) with your personal information removed and a cover letter outlining your motivation for applying for the role and how your skills and experience relate to the person specification.

The closing date for applications is 12.00 (noon) on Monday 28 October 2024.
Interviews are expected to take place Wednesday 6 and Thursday 7 November 2024, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Proud member of the Disability Confident employer scheme

£34,788 per year

Permanent

Job description

The main purpose of this role is to oversee the design, development and delivery of CSE’s grant making to community organisations and to ensure that good practices are applied across our grant making activities. The post holder will be responsible for overseeing CSE’s grant making schemes through a combination of direct scheme management and by supporting schemes managed by other CSE staff (for example, by providing templates, guidance, quality checks, advice and relationship management).

Pay and conditions

The role is full-time (37.5 hours per week).

The starting salary for the role will be £34,788. After your six-month probationary review, your salary may increase to between £35,934-£38,229 per annum.

• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech
Scheme, Life Assurance, Health Cash plan, retail discounts and discounted
breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities
An applicant appointed to the role will be expected to:

• Designing and developing high-quality grant giving schemes for a range of
stakeholders (e.g. community anchor organisations, voluntary community
groups, individuals and larger organisations), that enable the realisation of
CSE project and programme objectives.

• Make outbound calls to clients when required, such as booking home visits,
and keeping client records up to date.

• Developing and implementing a clear set of practices, and making sure they
are understood and adhered to, in order to identify, mitigate and monitor
potential risks associated with our grant giving projects.

• Maintaining tailoring and adapting our standard documentation (for example,
grant agreement template; application form; eligibility criteria; payment form) to
different grant schemes, ensuring they meet the individual needs of each
scheme and remain as accessible as possible.

• Ensuring efficient processes are in place for evidencing, instructing, and
monitoring grant payments, administering payment processes (such as raising
and/or checking grant payment requests with our finance team) and that you
handle any personal data appropriately.

• Ensuring that high-quality and proportionate project management is in place
across our portfolio of grant giving projects, that funders receive the updates
and information they need, and grantees are well supported and able to deliver
to their objectives efficiently.

• Support project teams with managing relationships directly with grant
recipients, including by maintaining strong communications and acting as the
main point of contact with CSE; collecting and collating monitoring data;
celebrating successes; addressing concerns (for example with review
meetings or action plans); escalating issues as appropriate.

• Facilitating learning, networking, and sharing between grantees, ensuring that
effective monitoring, evaluation and learning practices are embedded within
existing grant-making projects.

• Using learning and feedback to inform how CSE designs future grant
programmes and ensure learning is shared effectively with funders with the
aim of shaping the broader grant making sector.

• Staying up to date with developments in the grant making sector (including
keeping abreast of legal obligations and Equity, Diversity and Inclusion p
practices), learning from others and continually improving and developing our
systems and processes.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:
• Experience of delivering multiple, public and competitive grant schemes for
community organisations and groups – including the contractual, financial and
reporting elements - from beginning (design) to end.
• Highly skilled in use of Manage people and relationships across different
projects.
• Engage with funders to improve the future design of their grant programmes.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Project Manager

On-going contract Inside IR 35

Bristol

About the role

Reporting into the Senior Environment Manager, the Project Manager will manage a one year task and finish group that will provide environmental advice, ensuring regulatory compliance with legislation and standards for CRSTS projects. The role will work closely with the wider CRSTS team to ensure that any work or proposals are achieved mindfully. As a team, we commit to ensuring we deliver for the business, the communities in our region and for the environment.

Responsibilities

• Manage the work programme to deliver the project objectives, milestones, and timescales.
• Line management of team members.
• Collate, review, and decipher legal, grant agreement, policy, project and technical documents and brief the technical experts to gain their input efficiently and effectively into setting out the environmental requirements.
• Interpret and collate the technical expertise input into concise, clear, and consistent project documents for project managers.
• Adopt a proportionate and risk-based approach for integrating the environment across the CRSTS programme.
• Set out clear requirements for the business case development stages, stage gates, grant agreements (where applicable), contracts, health and safety, budgeting, and forecasting.
• Manage the technical experts to deliver the assessment and appraisal of CRSTS projects in respect to meeting their environmental requirements.
• Develop the approach for evaluating, monitoring, and auditing CRSTS projects in relation to their environmental requirements.
• Apply a continuous improvement approach, including capturing lessons learned.
• Proactively engage and communicate with CRSTS project managers, internal and external stakeholders, including the unitary authorities.

Knowledge

• Educated to degree level or with equivalent work experience.
• Professional qualification in project management and/or equivalent experience in project management, ideally applied in infrastructure design and construction.
• Knowledge of the wider climate and nature emergencies and national, regional, and local responses to it.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967 for further information regarding the role.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

Our Civils Client based in Bristol are currently recruiting for a Project Manager to join their District Heating project as soon as possible.

This is a full time, temporary contract outside IR35 at between £400 - £500 per day.

The purpose of the role is lead and manage the team involved in Project from design stage right through to execution
and Commissioning lifecycle including, taking overall responsibility for performance and delivery of project(s) to required timescales, budgets, and quality standards.

Responsibilities:

• Create, document and communicate a plan to the team involved; following this, implement, review and update the plan as necessary.
• Liaise with client to understand and interpret their requirements, highlighting and advising Managing/Commercial Director of any deviations or variations from existing contract.
• Draw up a detailed Project Plan, which will highlight all technical and installation tasks which can be used for progress reporting and tracking to higher management and the client as and when required.
• Create, manage and adapt programmes and arrange everything necessary to complete as targeted. (i.e. Traffic Management, Labour, Plant & Materials.)
• Ensure that Health, Safety, Environmental and Quality standards, and requirements are fully incorporated into the Plan and adhered to throughout the duration of the project.
• Ensure all RAMS are accurately developed throughout the project to cover all elements of works being carried out.
• Allocate the resources needed to achieve the project to agreed timescales and standards of quality.
• Monitor to establish that each stage of the project is progressing according to agreed timescales and quality standards, taking action to resolve if delays or problems are occurring.
• Manage the client relationship through regular communication, keeping them informed of progress and checking satisfaction levels so that any difficulties can be resolved.
• Assist with the preparation of O&M manuals upon completion of the project.

Requirements:

• A minimum of 5 years' experience of managing projects in a civil environment specifically District Heating.
• Thorough understanding of NEC4 Option C contract.
• Extensive experience of programming - Microsoft Project
• Qualified SMSTS
• Previous experience in traffic management and temporary works coordination.
• Full understanding of Quality, Health, Safety and Environmental management policies and procedures.
• Knowledge of the 'Construction (Design and Management) Regulations 2015'
• Good IT skills - Word, Excel, and Microsoft Project

If interested or require further information, please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

Service Manager - (Travelling Communities)

Location - Wiltshire & B&NES

[Expectation to spend one day per week based at
Rosewell Court Bath office, the remainder of the time in Wiltshire at either Chippenham or Devizes office]

·





Part-time [30 hrs] | Permanent
·





£23,002.40 per year [fte. £28,753]
·





Participation in an on-call, out-of-hours rota
·





Valid driving licence and access to vehicle, business insurance required

Responsibilities:

·





Provide operational management and staff line management, including setting targets, monitoring and addressing any performance issues
·





Ensure clients are provided with a high-quality, person-centred service
·





Establish positive working relationships with external agencies

Requirements:
·





Understanding of the impact of social exclusion and inequalities
·





Proven knowledge and understanding of the specific challenges facing travelling communities


Please call me on 07840047258 for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Communications and Engagement Manager (Marketing)
Salary: £350 Per Day
Hours: 37 Per Week
Type: Temporary Ongoing
Location: Bristol, BS1
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30am - 17:00pm | Hybrid (2 Days Per Week in Office)

Are you passionate about making a difference and elevating the voices of communities? Our client is seeking a Communications & Engagement Manager who will play a pivotal role in shaping the future of our region. As we secure substantial investments and roll out transformative projects, your work will ensure that our community's needs are at the forefront of regional and national conversations.

Key Duties and Responsibilities:

• Lead communications and engagement for a dedicated directorate within the organization.
• Develop and execute effective communications strategies that align with Metro Mayoral priorities.
• Collaborate with the Communications & Marketing team to maintain a unified narrative.
• Manage the communications grid to ensure timely and on-budget project delivery.
• Oversee the procurement and management of creative services for communications campaigns.
• Monitor the success of communications strategies to ensure they are cost-effective.
• Participate in an out-of-hours media rota.

Qualifications and Experience:

• Degree-level education or equivalent.
• Professional qualifications such as CIPR or CIM, or significant related experience.
• Proven leadership in a senior communications role, including team management.
• Strong experience in crafting narratives across multiple channels.
• Demonstrated ability to manage budgets and work within a political environment.
• Excellent project management, organizational, and digital literacy skills.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

The Post Holder is a key member of the Performance and Improvement Directorate and supports the reporting and monitoring of the operational performance and programme delivery within BNSSG. The post holder will be expected to work at pace and to reprioritise competing demands. The role includes: Supporting the Integrated Care Team, evolving and contributing subject matter expertise in all aspects of integrated care. Supporting the performance management and delivery of Integrated care programs ensuring these are underpinned by robust evidence, analysis, and data. Undertake analysis and process mapping of key underperforming areas within Integrated care and Community services. Identify key opportunities for the adoption of improvement methodologies, lean thinking, and evidence-based practice. Main Duties and Responsibilities The post holder will be required to build and maintain effective relationships with a broad range of internal and external stakeholders across the system. Participate in relevant internal and external working groups, projects, and initiatives to provide information, analytical advice, and expertise in relation to Integrated care. Present information and issues, explaining highly complex concepts to a wide range of internal and external stakeholders. Maintain a strong knowledge of emerging policies from relevant government departments in relation to Integrated care and integrated discharge services. Maintain a strong knowledge of emerging best practice and evidence from within the NHS and more widely, in relation to Integrated care. Assess the impact of gateway 3 programmes for Integrated care using recognised evaluation techniques and tools, and implement alternative approaches were appropriate. Contribute to performance improvement, taking a lead for identified areas where agreed. Contribute to operational plans, achieving quality outcomes for people using Integrated care. Develop policies and procedures in own work function with an impact on the wider organisation, as required. To attend internal and external meetings to represent the Integrated Care. Produce written reports and interpret complex information in an accessible way. Lead on complex Integrated Care projects. Producing and updating project management documentation and project management systems as required. Participate in relevant internal and external working groups/projects and initiatives to provide information and expertise. Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders. Champion equality, diversity, and inclusion (EDI) and ensure that activities take account of EDI requirements. Communication The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders. Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders. Supports the development of a culture that values diversity and promotes equality and inclusion. Finance and Resources Oversight and management of all aspects of the Team budgets. Information Resources Develop and implement data collection systems that will provide accurate and timely data. Management Support Take a lead in the coordination of training & development and recruitment activity across the Team. Other The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation

Finance Manager

Location: Bristol

Contract: Temporary (4 month initial)

Rate: £450 - £475 per day

Start date: ASAP

*Mostly Remote Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions are recruiting on behalf of a Local Authority in Bristol for an Finance Manager to join the team on a temporary basis. The role will involve providing financial support to large, fast-moving projects. The Local Authority is looking for a capital accountant with a specialism in providing financial support to large, fast-moving projects. There are a variety of projects being delivered by the Local Authority in the city but the principle area of focus will be Transport projects.

This will include offering challenge and support to project managers, developing forecasts to ensure that forecast spend is robust and deliverable. The role also includes managing the claim process so that grant claims are processed in a timely manner with all requirements met.

Main responsibilities

• Manage and deliver comprehensive financial and management accounting services including budgeting, medium- and long-term financial planning, project support, forecasting, in-year financial reporting, and annual accounts closure.
• Act as an integral member of the finance management team, identifying, developing, and supporting opportunities to transform financial services delivery across the council, including debt management and governance.
• Undertake development work in response to changing financial regimes, new government legislation, and policy changes to determine their financial implications.
• Identify, develop, and support initiatives to transform financial service delivery across the council, with a focus on debt management and governance.
• Play a key consultative role in the strategic and operational development of services, leveraging specialist expertise to ensure successful delivery of agreed objectives and financial policy compliance.

Candidate Requirements

• A recognised professional accounting qualification (e.g., ACA, ACCA, CIMA, CIPFA) or equivalent experience, demonstrating a high level of competency in financial management.
• Extensive experience in providing financial support to large, fast-moving capital projects, with a particular focus on transport projects. Ability to offer challenge and support to project managers, ensuring robust and deliverable forecast spending.
• Strong background in budgeting, forecasting, medium- and long-term financial planning, and in-year financial reporting. Proven ability to manage the claim process to ensure timely and accurate grant claims.

• Ability to provide strategic financial advice and guidance to managers, enhancing business performance and supporting the council's corporate vision, priorities, and values. Experience in adapting to changing financial regimes and new government legislation.
• Proven leadership skills in managing and developing finance teams. Experience in motivating staff, fostering a culture of continuous improvement, and ensuring robust management and supervisory practices.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

.
Contact Centre Team Leader – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £27,000+ Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit Team Leaders with substantial experience in telephony Customer Service.

The key purpose of the role is to lead a team of Contact Centre Advisors providing support to both the team and to the Customer as required. The Contact Centre Team Leader will oversee and determine work requirements, monitor call levels, ensure SLA’s/KPI’s are successfully achieved and that the team meets all targets.


Key Accountabilities


- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.



What are we looking for?


- Extensive Customer Service experience in a contact centre environment.
- Experience in managing a team / being a team leader. (We will consider applicants without management experience who possess substantial contact centre experience)
- Ability to develop good relationships with customers and colleagues.
- Good contractual knowledge and aware of all considerations relating to the provision of report.
- Ability to organise and prioritise work in an effective manner
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation
- Able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

All candidates will be required to pass a BPSS check which will involve a full DBS and references.




What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

CareTech is a person-centred Care Company, which provides quality of care to adults. We enable adults with complex needs to make their own life choices, and to develop confidence and independence to live, learn, thrive and engage, building a better future.

We refer to this as Extraordinary Days, Every Day.

*£500 Recommend A Friend Bonus

Our service supports people with autism, learning disabilities, mental health illness and neurological conditions up and down the UK. We want people to live as independently as possible and to continue to offer that outstanding level of support we need people like you to join us and help to improve the lives of our service users. You will be responsible for enriching people’s lives, enjoy having a positive impact on their wellbeing and take pride in knowing you are a part of something bigger.

Key Skills

12 Months Experience in a Caring environment
Health & Social Care Level 3 Qualification
Good communication skills, allowing you to engage & interact with our Service Users
Ability to keep calm under pressure
Confidence to work alone and also be part of a team (family)
Passionate about making a difference to someone else life
Good written skills

Company Values

Friendly, passionate and caring nature
Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our children to explore & utilise their own strengths
Innovative, by using or showing new methods and ideas

Rewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Light Card
Up to 28 Days Holiday
Full induction programme to Care Certificate Standards
Dedicated learning & development programmes
We provide free training to achieve qualification in Social Care
Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period

Flixton - Care Team Leader [SYS-10995]

Clinical Deputy Care Home Manager

Are you a Clinical Deputy Care Home Manager? Are you nurse qualified and looking for a new and exciting opportunity?

If yes, we have the perfect opportunity for you! KPI Care are looking for a Clinical Deputy Care Home Manager to join one of our esteemed clients on a permanent basis based in the Bristol area.

Salary: £50,000 per annum
Contract Type: Permanent

It is a requirement that all candidates have a valid NMC pin and are eligible to work in the UK

What KPI Care are looking for:

As a Clinical Deputy Home Manager, you will be supporting the Home Manager to deliver the highest level of quality care across the home and making sure targets are reached on a daily basis. You will be responsible for the management of the clinical team and ensure effective supervision, planning, assessment, and evaluation of care is carried out throughout the home.

A valid NMC pin and previous nursing experience is essential for this role, as well as an enthusiastic, empathetic approach towards every duty you carry out and a passion for achieving the highest level of care for every resident within the home.

Your responsibilities as a Deputy Care Home Manager will include:

• Leading the care home staff to create a supportive and caring environment for all residents.
• Promoting the safeguarding and welfare of residents in the home.
• Ensuring the highest level of care is provided for all residents at all times with the help of your team.
• Building relationships with your team, residents, and external visitors, using effective communication and a compassionate approach.
• Contributing to the safety and financial responsibilities of the home alongside the management team.

Benefits:

• Paid holidays
• Free uniform
• Progression opportunities
• Recgonition awards
• Comprehensive training programmes
• Career progression opportunities
• Generous basic salary
• Life assurance scheme

If you would like to apply for this fantastic Care Home Manager opportunity, or would like more information about the role, please contact the team on info@kpicare.co.uk.

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #nursing #management #carehomemanager

INDCARE

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Contact Centre Team Leader – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £27,000+ Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit Team Leaders with substantial experience in telephony Customer Service.

The key purpose of the role is to lead a team of Contact Centre Advisors providing support to both the team and to the Customer as required. The Contact Centre Team Leader will oversee and determine work requirements, monitor call levels, ensure SLA’s/KPI’s are successfully achieved and that the team meets all targets.


Key Accountabilities


- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.



What are we looking for?


- Extensive Customer Service experience in a contact centre environment.
- Experience in managing a team / being a team leader. (We will consider applicants without management experience who possess substantial contact centre experience)
- Ability to develop good relationships with customers and colleagues.
- Good contractual knowledge and aware of all considerations relating to the provision of report.
- Ability to organise and prioritise work in an effective manner
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation
- Able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

All candidates will be required to pass a BPSS check which will involve a full DBS and references.




What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme