Total 32 Manager level Customer Service job vacancies in Aberdeen Proving Ground, Maryland

Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Manages a Food Service Program within a business activity.
• Develops, recommends and enforces operating procedures.
• Plans and manages all phases of food service program where dining and catering are a substantial basis of the food operation.
• Prepares/supervises the preparation of menus involving both standard and new cooking methods.
• Develops operating budget and data, identifying labor, equipment, and supply costs.
• Supervises assigned staff.

Starting at $55,000 Per Year (NF 3)

• Responsible for all aspects of the acquisition process to include development, testing, system integration, production, fielding, sustainment, and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, budgeting, program integration, interoperability and oversight.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Directs other DoD activities and contractor teams supporting the program to ensure requirements are met using available resources.
• Develops a comprehensive time-phased and budgeted program designed to meet mission requirements as well as cost, schedule, and performance goals.
• Reviews programming documents and directives received from HQDA to determine effect on assigned programs.
• Maintains continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned programs
• Defends systems decision papers or other decision documents at each milestone in the life cycle of the project.

Starting at $139,395 Per Year (NH 4)

• Develop procedures relating to the financial management, acquisition strategy, and logistical support services required by the project.
• Performs contract administration by overseeing Requests for Proposal, conducting contractor programs reviews, approving data items and engineering change proposals.
• Review and/or develop regulatory documentation specific to the assigned project and recommend appropriate actions for leadership approval.
• Interfaces with stakeholders from Department of Defense (DoD), Department of Army (DA), Program Executive Office (PEO) Staff, and private industry to ensure the program meets cost, schedule, and performance goals.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Develops work standards and facilitates collaboration and cooperation amongst team members for the accomplishment of organizational objectives.
• Projects major project milestones and manages the tasks necessary to support milestone decisions.
• Briefs senior management at the DoD, Department of Army, and Program Executive Office Headquarters level on the status of the assigned programs.

Starting at $139,395 Per Year (NH 4)

• Serves as Product Lead for assigned Acquisition system and/or related acquisition program.
• Responsible for all aspects of acquisition to include development, testing, system integration, production, fielding, sustainment and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, programming, budgeting, program integration, interoperability and oversight.
• Keeps informed of current developments in the technical field and maintains oversight of the integration of the project system with other systems.
• Perform the full range of administrative and technical supervisory duties.
• Review programming documents received from HQDA to determine effect on assigned programs.
• Maintain continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned management activities.

Starting at $139,395 Per Year (NH 4)

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty area:
Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position.

• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
• Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
• Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

Starting at $99,200 Per Year (GS 12)

• Directs effective utilization of project resources.
• Maintains direct channel communications with system users and the user community.
• Serves as authoritative consultant and speaks for the Product Manager at all levels.
• Develops plans for accomplishment of assigned projects.
• Establishes priorities, maintains and controls all project milestones and takes necessary action to ensure that all milestones are met or that workarounds are in place to mitigate risks.
• Manages the cost, schedule and performance of the assigned program.

Starting at $99,200 Per Year (NH 3)

Role: Care Manager
Location: Aberdeen
Service: Adult & Community Services
Salary: £40k - £42k depending on experience

Delighted to be working with an incredible care provider in Aberdeen, hiring for a Care Manager in elderly services. The main purpose of the role is to ensure the standards of the services are met to the needs of each user.

Key Responsibilities:
* Use systems to record and report data to support management purposes and regulations.
* Develop and maintain H&S practices and carrying out risk assessments for the protection of staff members and service users. This includes medication administration and security.
* Monitoring personal development plans for service users to ensure their specific requirements are fully met.
* Follow practice to allow service users to live as independent as possible i.e. social activities, access services and facilities and develop social networks.
* Create and follow procedures to support service users and staff during significant life change or loss.
* Staff management - recruitment of staff, assess performance and identifying areas for improvement, maintain a positive environment with good working relationships, carry out disciplinary and grievance procedures where necessary.
* Maintain good relationships with regulatory bodies such as Care Inspectorate.
* Managing budgets.

Qualification/Experience:
* SVQ 3 in Health & Social Care or equivalent recognised by SSSC.
* Ability to complete SVQ 4 in Health & Social Care if not already achieved.
* Experience in managing a care home or housing support setting.
* Staff management.
* Creating care plans for the elderly.
* Report writing.
* IT skills.


If this sounds like you and you would like to apply or have any further queries, please send your CV to robyn.christie@search.co.uk.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose/about the role

The post holder will be responsible for maintaining and improving
the quality and vitality of Aberdeen city centre for all users. Through
frequent engagement with the public, visitors and businesses they
will lead on liaison between and within the Council; economic
regeneration activity; enhancing the competitiveness of the City and
developing its position as a resilient and adaptable leading
commercial and cultural centre in Scotland.

The post holder needs to hold as a minimum:

• Degree in Communications/Marketing/Business Management/Planning or related
discipline
• A Project Management qualification is desirable

The postholder is able to demonstrate:

• Previous experience in a town or city centre management-related role or equivalent
• Strong communication skills at all levels, including networking, formal presentations and report writing
• Experience of developing business and partner networks and contacts
• Awareness of the activities of regional and national town, city centre and place-making
organisations
• Manage complex and strategic partnerships between Elected Members, Board Members and other similar stakeholder groups
• Produce compelling business cases and public-facing Committee and Council reports
• Experience of procurement and contract management with consultants
• Self-starter with the ability to manage a diverse workload and meet deadlines
• Knowledge and experience of the different sectors in the city centre – retail, hospitality
and commercial
• Evidence of working with, and achieving service change, in the business community and public sector
Financial awareness, strong analytical and organisational skills

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318950
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentKittybrewster Delivery Office, Ashgrove Road, Aberdeen, AB25 3BB
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
Monday to Saturday with a rotating day off, hours between 07:00
- 15:12, Flexibility is required to support operational needs.
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 317853
Starting salary £43,677 per annum, potential 10% bonus and 25 days annual leave plus bank holidaysFull time,41 hours per week, Permanent Altens Delivery Office, Aberdeen, AB12 3TT

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team of up to 25 frontline staff, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

ATTENDANCE

06:30
- 15:00, 5 days a week over Monday to Saturday with a rotating day off. A degree of flexibility is required to meet operational demands.
WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.




Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Thursday 19th September. .Please note, this advert may close early if the appropriate number of applications has been reached.
Assessments: We plan to hold the assessments w/c 7th October

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme