Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318023
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentChester Delivery Office, Station Road, Chester, CH1 3AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
5 days out of 6 Monday to Saturday, hours between 07:00
- 15:00, Flexibility required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Friday 27th September 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

A Vacancy at Cheshire and Wirral Partnership NHS FoundationTrust.


The CYP Urgent Support Team is looking for an enthusiastic, organised and engaged health professional to support our service into it's next stage of development.

Following rapid growth and development of this innovative service, we require the right person to maintain the level of our service delivery whilst engaging with system partners to ensure we are working in collaboration to deliver a responsive service.

To manage, lead and be accountablefor the provision of high-quality effective leadership and management of the team and ensure an optimum level of safe and effective patient care within budgetary resources.

Develop the team with a multidisciplinary approach and using developed managerial and leadership skills to promote excellent working practice.,promoting the rights of service users in line with national and regional strategies.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our websitehttps://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email –cwp.recruitment@nhs.netor by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Monday 25 Nov 2024

Proud member of the Disability Confident employer scheme

**We offer a relocation package of up to £8,000**

The relocation package is for anyone who would need to relocate in order to take up employment with Cheshire and Wirral Partnership. Terms and conditions apply

Come and join our dynamic Specialist Mental Health Senior Leadership Team. We are looking for dedicated individuals who are committed to transforming community mental health services for our Cheshire East and Cheshire West population. You will be working alongside a well established Specialist Mental Health Senior Leadership Team including, Clinical Leads, Operational Leadership and Corporate Leadership who will support you in delivering on Community Mental Health Transformation.

You will navigate a thriving and dynamic health and social care landscape whilst promoting CWP strategic aims and ambitions in the Cheshire West and Cheshire East locality, seeking to promote consistency across the two patches. You will be involved in service innovation with the intention of transforming community mental health services for our service users and their carers.

Not only that We offer a relocation package of up to £8,000 to support you in moving in order to take up employment at Cheshire and Wirral Partnership.Terms and conditions apply

Should you have any questions please do not hesitate to contact us.

Please note, a presentation on a specific topic relating to Community Mental Health Transformation will be required. The topic will be shared upon shortlisting.

The post holder will take a lead role in a comprehensive review of Community Mental Health with a view to delivering evidence based integrated care within Western and Eastern Cheshire Secondary Care Mental Health services.

You will be liaising with Clinical and Corporate Services. External stakeholders including partner organisations, service users and carers. Other regular external contacts will include Private, Independent and 3rdsector organisations

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email – cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

The AVSCM co-manages broad-based and multi-faceted programs under their assigned jurisdiction. The Veterans Service Center is comprised of administration technical and clerical staff members ranging in grades from GS-5 through GS-13. Revises and develops work methods to support division priorities.

Supervises the administration of work involving the development, examination, Adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents and beneficiaries, as well as taking claims and assisting claimants in the preparation of claims, appeals or other documents.

Delegates authority to make decisions including determining basic eligibility for all VA programs. Monetary benefits are awarded for service-connected and nonservice connected disabilities, death compensation; including dependency and indemnity compensation, and death pension and burial accrued benefits for veterans dependents, and beneficiaries.

Provides technical guidance and direction in compensation and pension authorization, rating board benefits information, work-study and other activities related to veteran's benefits programs including outreach services to various consumer groups. Assists in the oversight of these programs and monitors their timelines and, comprehensive quality of workload.

Personally reviews and advises on the most difficult, complex and precedented cases including fraud, admissibility of evidence, conflict of laws, findings of fact of death after unexplained absence or nonrecovery of body, and contested claims involving insurance payments.
Approves cases involving clear and unmistakable error in which large sums of money may be involved, and develops points of issues in appeals, procures additional evidence, prepares appeals and conducts personal hearing prior to certification to the Board of Veterans' Appeals.

Makes an adjustment to workloads in order to guarantee accurate and quality products to veterans.

Provides leadership and direction to the Division and coordinates its activities with other divisions within the assigned Regional Office.
Collaborates with station management and other Division Chiefs in deciding on and/or coordinating work related changes affecting other division or units within the Division. Keeps station management informed of new concepts, internal Division changes, national changes affecting the programs and any proposed changes involving Division or program policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: As determined by Station Policy
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)#05055A
Relocation/Recruitment Incentive: Relocation expenses are authorized
Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR2634.904(a) prior to entering on duty and annually thereafter.
This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website http://vaww.fscdirect.fsc.va.gov/pcs.asp to review the details of the BVO Program (BVO does not include buying a selectee's home).

Starting at $103,409 Per Year (GS 13)

Location: Chester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Assistant Hospitality Service Manager – Front Office

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.

YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.

Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• Experience in delivering exceptional customer service.
• YOU will have at least 12 months management experience of working within a busy hotel front office environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.

What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.


You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures, Care plan development and assessments, Walk rounds, Look after all our residents alongside the team and offer personalised centred care.

Where you’ll work

We aim to be innovative in everything we do and are always looking for new ideas to bring into the home.

Our home provides residential, respite and nursing care for older people, including individuals with Alzheimer’s and other forms of dementia.

Our friendly, dedicated team makes sure that each resident feels settled and that their loved ones feel welcome at all times. We support everyone to carry on doing the things that are important to them, so that they can stay as active and independent as possible.
We offer residents lots of choices and always involve them in decisions about their care. And all of our activities are based around residents’ own interests and abilities.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.


You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 150 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people.

What we offer

You can expect competitive pay, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, child care vouchers, cycle to work scheme, thousands of online and in-store discounts and free uniform, Further training and qualifications, Development and progression, Support, guidance and a caring working environment.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Manager. It is essential for this role your hold a Full UK drivers license with access to your own vehicle. ABOUT THE ROLE Your focus as Customer Service Managerwill be to Support the Manager by taking the lead on the sales process and coordinating all admissions and discharges with the home administrator. Other responsibilities will include: Greeting people politely and professionally whether in person or by telephone. Ensuring Front of House team answer the phone in line with Company policy. Managing the process of show rounds and train staff team to manage to the expected standard. Undertaking competitor analysis to ensure accurate data within the local market. Supporting the Home Manager to implement local marketing strategy. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must: Have experience in a previous administration role, sales experience is preferred. Possess effective interpersonal skills and professional telephone manner. Be confident in leading, training and supporting a small team of Customer Service Advisors. Have strong customer relation skills. Be able to prioritise and manage own workload. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318023
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentChester Delivery Office, Station Road, Chester, CH1 3AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
5 days out of 6 Monday to Saturday, hours between 07:00
- 15:00, Flexibility required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Friday 27th September 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Hospitality Service Manager

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Working in partnership with an experienced General Manager, the role of Hospitality Service Manager will have the responsibility of overseeing all hotel operations. The role requires a hands-on approach, and you will be given the opportunity to work and apply your knowledge within all operational departments in the property.

It should be natural for you to lead and give direction to a team of Hospitality Service Experts who are passionate and dedicated to delivering exceptional guest experiences. And being a people person, you will thrive in taking ownership of their ongoing development.

This role would be a great opportunity for an established Head of Department who is looking for their first management opportunity where you can develop your skills in all areas of the business.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
• Commercial acumen and a proven track record in improving business metrics.
• Credibility and personal drive; you will be visible amongst the team.
• Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
• Exceptional level of numeracy and literacy skills.
• Excellent communication skills.
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

We are seeking to appoint a highly motivated and experienced Manager for Picktree Court Care Home in Chester-le-Street. Picktree Court is family run and caters for 62 older persons requiring residential care on the ground floor and first floor, with a further 26 beds on the second floor providing nursing care, all to an exceptionally high standard.

You will be responsible for the day to day running of the home, standards of care, promote independence and choice throughout all aspects of the service, compliance with CQC regulatory guidelines, Company policies and procedures, staff management and budget control.

In addition the successful applicant should possess:
• RMA or equivalent
• Knowledge/understanding of the needs of older people
• Appropriate experience of working in a similar setting
• Strong and effective leadership skills and the ability to manage, motivate and develop the staff team
• Flexibility to hours of work
• Ability to drive and access to a car

In return we can offer an attractive package of benefits.

Successful applicants are required to provide an enhanced disclosure.
To apply, please call or email to request an application form.

Job description
Adada Healthcare Services specialises in the provision of home care services, as well as Supported Living for Adults. We provide great person-centred services to enable our customers to live independently in their own homes.

To lead this, we are looking for a dynamic and experienced Registered Manager, to oversee and guide the day to day operations of our home care service. You will be working in a team that is supportive of each other and aims to improve and develop our services continuously, with a clear focus on growing the branch.

The perfect candidate for this role will be able to design processes to increase efficiency, responsiveness as well as staff and service user’s safety.

Key responsibilities

Policy development and implementation in line with CQC.
Ensuring the delivery of a high quality, responsive and person-centred services that meet the needs of our service users.
Structuring and planning the delivery of care to enable adequate support for our clients and carers.
Managing the daily operations of the care service, line-management of Care Coordinators
Managing and leading a team of carers to ensure adequate delivery of care to vulnerable Adults in their own homes. Making sure that the team dynamic is promoting the delivery of high-quality care
Ensuring that the service is meeting CQC requirements and remains compliant.
Daily management of stakeholders, such as local authorities, service users and their families, etc.
Manage and support recruitment and retention of staff and leading the team to deliver an exceptional service.
Working closely with out recruitment team for forecasting and induction planning, with a focus on inducting internationally recruited care team members
Manage Business development and strategies to ensure continuity and growth
Enable and support staff members to engage service users and to build strategic, long term and sustainable relationships
Essential Criteria for this role:

Strong understanding and experience in the care industry.
As a minimum - RQF/ NVQ Level 5 in Health & Social Care qualification or a Registered Manager Award
Experience managing a community based care service.
Experience of staff management and deployment into a social care environment.
A strong understanding of a person-centred approach to supporting people.
Ability to work weekends and long hours when required.
Strong Microsoft Office skills (Outlook, Excel, Word, PowerPoint, etc.)
Organized, strong leadership and communication skills
Strong decision making skills
Vision, tenacity, drive, intuition and strategic thinking.
Full UK Driving Licence with access to a vehicle
Enhanced DBS Certificate
We offer an excellent benefits package:

Excellent salary of 45,000.00 - £50,000.00 + Bonuses
Fully paid induction training programme and any on-going training as required
Support to study care qualifications and enhance personal development
If you feel that this is the job for you then we'd love to hear from you!

The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary.